Jack In The Box
reviews and complaints

Online Order was made dec 20 and upon checking bank account there was 2 jack in the box charges. Charges should not be made because we didn't get that order amount.

Service was inefficient as well upon taking our order. Please help to rectify the problem and refund back the double charges $5.50. Your assistance will be very much appreciated

Contact number used : [protected]
Email - reinozo.[protected]@gmail.com
Please refund $5.50

I called late evening on Christmas Day asking what time they would be closed because when you checked google it said Christmas Day might affect these hours well when the employee answered I asked what time are you closing tonight he said you could find that information where you found this number and hanged up with out saying anything else. I recalled and asked to speak to the manager which he said it was him which I knew it wasn't him because a manager wouldn't treat its customers like that. I told him the reason why I asked what time they where closing was because it's a holiday and it says it might affect these hours and he still didn't answer my question instead he went of cussing at me and calling me a [censored] wich I told him I was going to file a complaint and that he didn't have to answer like that but yet he kept calling me a [censored] and yes I did tell him he didn't have to be an [censored] by answering like that he refused to give me his name or his store manager name when I called him asking him for his name he treated to called the police if I didn't stop calling. I am personally going in to the store tomorrow and asking to speak to the store manager as I'm sure the person I spoke to was not. The store number I don't have I only have its phone number and its located in Beaverton Oregon on TV Highway the phone number to this store is [protected] and I called around 7:50PM on 12/25. You should really consider checking into what kind of people you have working for you since this person has really bad customer service. I am hopeing something will be done about this. Someone with this kind of customer services makes you think twice if they really appreciate their job.

My husband and I just left The Jack in the box drive through #143. We ordered the panido sandwiches only to find out the deli trio was missing pickles, and the turkey bacon cheddar was missing bacon. We are on the road and did not have the time to go back. Not to mention, we had to wait in line for a long period of time before we could even order. We love jack in the box, but this was one of the worst experiences ever.

It was after 10:00 and I went to Jack in the box to use the bathroom and when they let me in I smelled a strong aroma of marijuana and they had music on like they were at a concert, how can they take orders in that fashion and they are very unprofessional, I don't know what type of action the company will take but I am going higher than this complaint service, the food we as a public eats comes out of there, now I see that the Jack in the box on Harding is not trustworthy...

I went to jack in box on gattis school rd in round rock tx. Today around 12.00. This was the worst experience I had at jack in box. I eat everyday at the one in skyridge plaza round rock tx. I went thur drive thur I ordered 2 jumbo jacks reg ff's 1 sweet tea 1 sprite along with a kids cz burger with bacon. For some reason I had to scream out my order for he the guy taken it could not get it right. I asked if they had big red or fruit punch n was told no had apple juice so got kids sprite. Pull up to first window to pay ask girl if they have big red or fruit punch she says yes ok change drink again to sprite inform that I need a drink carrier. Pull up to 2 window to get order handed kids order I ask again for drink carrier the girl ask me do I have drinks my reply is yes 1 sweet tea 1 sprite 1 kids fruit punch I ask if kids don't come with a toy I am told no. I thought last time it did ok no toy how about that drink carrier for 3rd time. Girl brings my food to the window barley reaches out side with my food n bag rips all the way down the side food now all on ground. I get the stupid stare from employee. I open my door get out pick up food n bag that was to small to out 2 jumbo jack's n fries in. So now I got to wait another 15. Mins for my order to be remade. I yell into open window to put food in big enough bags this time. I get hm grandson up set cause he got a burger no bacon no toy granddaughter had the sweet tea which was not sweet at all. Oh did forget for all my troubled the girl tells me she gave me a piece of cz cake. Not what I should of got was my whole order free. I am in the food business my self n understand things happen but not the whole ordeal. Told didnt have drink flavor when did food dropped all on the ground and order messed up when arrived hm along with asking for a drink carrier 3 times. This business was not busy at all there was me n the car that pulled up behind me n then watched as my food fell on ground. Worst experience there.

I went to the jack in the box on j and 20th st in lancaster ca more than one occasion for the jalapeño poppers and every time I tell them fresh poppers I always get the poppers and the cheese is clumpy it's not fresh I get burgers that's burnt nd dry with bread that isn't fresh I always say fresh bacon and they give me old [censored] bacon. I always spend more than 30$ because I have 5 kids instead of them replacing my order they tell me I have to bring in the food and receipt after I told them it was dinner for my kids because I have to work they want me to bring my food as well as receipt after I spent 30 mins in the lobby remind you I stay on the opposite side of jack n the box and I have to be at work so she wants me to waste gas again just to come up there and wait while I have to be at work in a hour. This isn't the first time I always go spend money there and this is what they do it isn't fair I have kids and this is ridiculous

I recently went to the jack in the box on Madison Ave in granite city, IL 62040. Upon waiting for 20 minutes in the drive thru line, I came down with food poisoning shortly after eating there. I went into the franchise to explain my concern to the store manager whom pretty bluntly told me I was wrong and a liar (in so many words). I however am a RN I know what food poisoning is. After being told I was a liar (in so many words) I asked for the corporate number, the number I was given was a completely wrong number. I had to go on Google to find the correct number. I am very disappointed with the way this franchise is being ran and the way the employees speak to customers. I will NEVER eat at another Jack in the box, nor will anyone in my family.

I have never been one to be petty or complain but Jack In The Box at 10638 Huebner road in TX is by far the worst I have ever been to. It never fails I'm either waiting in line for a long time, my food is cold, they forget something or the tea is horrible. I went through the drive through thinking positive but my fries were hard as a rock and cold. I had to ask for my receipt and the employee looked at me as if I were asking for something out of the ordinary. I get home which by the way is less than five minutes and notice my food was cold. I called and talk to Jonathan and he said there was no manager for me to speak to. I told him my situation and he said they are having problems with the grease and that's why my fries were hard and cold (makes no sense). He said the if I came back that he would replace my fries. I refused the offer because then my burgers would be cold. I told him that if I drive back that I wanted both replaced and I was told he could not do that. First of all an employee with no authority should not make that decision and a manager should be there to supervise. I have no idea what goes on in this place but someone really needs to clean house and get this location together. People work hard for their money and eating out is some what of a luxury there is no reason customers should have to deal with this more than once at the same location.