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[Resolved] Intelius Subscriptions / charged for what I did not order

1 United States Review updated:
Contact information:

I placed an order for 99 cents on my credit card, and a couple days later, they placed and additional charge for a purchase of $19.95 that I never ordered.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 16, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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Comments

  • Th
      12th of Nov, 2008
    0 Votes

    The charges for 10/11 and the charge for November where not authorized by me, please stop chargeing my credit card and credit me for the two charges that I did not approve,

    Thank You
    Thomas Cawlet

  • Jo
      29th of Apr, 2009
    0 Votes

    I CANCEL MY ACCOUNT IN FEBURARY, SO MY MOMEY NEEDS TO BE PUT BACK IN MY ACCOUNT TODAY, JOYCE JOHNSON I HAVE NO CODE

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