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MyPerfectCV Complaints Summary

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20 Unresolved
Our verdict: Engaging with MyPerfectCV at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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9:50 pm EDT
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MyPerfectCV No refund after cancellation

I cancelled my subscription on 15th July 2023. I was sent a confirmation email confirming my cancellation, stating I would have no more money taken from my bank account. My account ID is [protected] and cancellation no is [protected]. Since then I have been charged $34.95 on 23/07/23, $34.95 on 20/08/23, 20/09/23 and $34.95 23/07/23. I spoke today with 2 different people in customer service who told me I was lying about being charged and my account has been closed, even though the proof is in front of my face. They told me if I had an issue, I should speak to my bank. They said customer service cannot help me as they have proof of cancellation and are being showed only the payments made pre cancellation.

Desired outcome: I want my money back that has illegally been taken from my account since cancellation date

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7:37 pm EDT
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MyPerfectCV CV

Apparently since last September I have been paying unknown to me the sum of £16.95 per month! To my knowledge i did not sign up for this monthly payment I would therefore like a refund for monies debited from my bank account.

Why would I be paying this amount monthly for a C V something is definitely wrong here.

I was employed in September 2022 so I am flummoxed as to why this money has been debited from my account!

I do not have a CV made or in receipt of one.

Regards

Margaret Wyburn

Desired outcome: I would like to be refunded for monies taken from my account as do not know what I have been paying for.

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8:43 am EDT
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MyPerfectCV Monthly Subscription

On 24th May 2023 I found out this website MyPerfectCV UK advertising how one is able to build their Cvs on their platform. I purchased their 14 -day subscription which I paid Ksh 421.65 and accessed their services for a period of one week, made my CV and a cover letter then later I decided to cancelled the subscription since it didn't meet my objective. On 08th June,2023 their billing system tried to bill my Global card which had insufficient money which prompted me to check if the subscription was still active and found that indeed it was still active despite efforts of trying to cancel and I went ahead and cancelled for the second time. On 18th June 2023 the system successfully billed my card Ksh 3475.32 something I didn't authorize.

I would like everyone out there to be aware of this website and be very cautious when dealing with them, they will never refund your money and issues raised will never be resolved.

Desired outcome: I would like MyPerfectCV UK to refund back money this was unauthorized transaction and they know it very well, excuse of trying to make it to look like I had forgotten to cancel my subscription is a total lie.

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Is MyPerfectCV legit?

Our verdict: Complaints Board's thorough examination reveals MyPerfectCV as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, MyPerfectCV stands out for its commitment to quality and security. Clients considering MyPerfectCV should delve into its customer service record to gauge compatibility with their expectations.

MyPerfectCV earns 91% level of Trustworthiness

Perfect Trust Endorsement: MyPerfectCV achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Myperfectcv.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows MyPerfectCV website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Myperfectcv.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Myperfectcv.co.uk you are considering visiting, which is associated with MyPerfectCV, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

MyPerfectCV's website seems to offer jobs or career advice. While this can be a helpful resource.

Several mixed reviews for MyPerfectCV have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

MyPerfectCV website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While MyPerfectCV has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 20 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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11:31 pm EDT
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MyPerfectCV Bldmyperfectcv.us she charge 89.95 the 2nd payment w/out permission

I use bldmyperfecrcv., us last march 16,2023 the. I pay 9.95 dhs by mấy debit card then finish and I print may cv. After march 31, 2023 I received message from may bank bldmyperfecrcv. Us she want to get payment again w/out permissions in my saving 89.95 may account is insufficient no much money. After a days I deposit some money in may account to buy something. Then bldmyperfectcv., us she try again to collect 89.95 april 10, 2023 he take w/out permision to me she get 89.95 in may account.

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Fahad Munaf
, US
Apr 17, 2023 9:14 am EDT
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Exactly same thing happened to me. There was bo mention of 89aed subscription onwards.

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12:10 pm EST
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MyPerfectCV Subscription

On 19th of January I did access Myperfectcv and I did paid for an 14-days trial for creating my CV. On the website wasn’t specified that after 14 days it will be start a new subscription with an amount of £16,95.

Today when I’ve been charged for this subscription I was confused about that and contacted the customer service straight away, but the member couldn’t do anything for me , I was asking for a refund as I don’t use their services and I used it just once for creating my CV. He said me that he hasn’t refund my money and I still don’t understand why, as i explained him several times that on their site wasn’t specified about an 16,95 pounds subscription. I am really disappointed and disgusted because they don’t tell you about this things when you using just the 14 days trial! I don’t use their services anymore but anyway I was charged and even if I explain to that member, he didn’t want to help me with that.

Desired outcome: I would appreciate a refund of £16,95.thank you .

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2:38 am EST

MyPerfectCV Extra Payment Charged

My subscription is cancelled from 14th October and I have received the cancellation confirmation from myperfectcv Team. However I am still charged additionally for 3 months @AED 275.22 (AED 91.74 x 3 months). Please find below the details of the charged amount.

14th October 2022 : AED 91.74

11th November 2022 : AED 91.74

09th December 2022 : AED 91.74

I have been very patient and requesting you to refund my money AED 275.22 at the earliest.

Please feel free to contact me on +[protected] for any further clarifications or discussions.

Desired outcome: I have been very patient and requesting you to refund my money AED 275.22 at the earliest.Please feel free to contact me on +[protected] for any further clarifications or discussions.

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8:20 am EDT
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MyPerfectCV CV

I used this facility something ago on the 12th August,2022 to be precise, £2:95 was deducted from my account and I remembered cancelling the subscription after that transaction but unfortunately I got a bank notification of a pending transaction of £16:95 by myperfectcv which I am not prepared to make at this time.

I need this to be addressed as soon as possible and I am equally notifying your organization that I am not interested in using or continuing my business activities with myperfectcv.

Looking forward to hearing from you soon.

Sylvester.

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Mahmoud Mashali
, US
Jul 07, 2023 8:24 am EDT
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I used this facility for something in July 2023 to be exact, 9.99 SAR was deducted from my account and I remembered to opt out after that transaction but unfortunately I received a bank notice of a pending transaction of SAR89 by myperfectcv which I am not prepared to do at this time.

I need to address this matter as soon as possible, and I am also informing your organization that I am not interested in using or continuing my commercial activities with myperfectcv.

Looking forward to hearing from you soon.

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1:50 am EDT

MyPerfectCV Unauthorized fund debited from account

I am not authorized any transaction regarding my perfect cv.

My account has been debited an amount of Rs 89.95 on july 31 2022 at 9:29am.

Kindly refund the amount or i have to move legally

Reply me as much as possible

Mail id : [protected]@gmail.com

Mob : +971 [protected]

Cancel all the subscription and refund the amount debited as soon.

Desired outcome: Cancel all the subscription and refund the amount debited as soon.

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2:46 pm EDT

MyPerfectCV I should get my 270 aed money refunded back

Dear Team,

With my great bad-luck, I opted the service of 'MyPerfectCV' to build my CV. I was suppsoe to pay 12 aed to use this service for week or 2 week I guess.

However, they started auto deducting around 90 aed from last 3 months,. They dont even have option to cancel subscription anywhere on teher website.

Clearly, they seems fraud and looting money in broud day-light. I am hoping assistnce to recover my hard-earned money from this scammers. I have lost 270 aed till now..!

Regards,

Suhas

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Fahad Munaf
, US
Apr 17, 2023 9:15 am EDT
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Did you get your refund?

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2:47 pm EDT
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MyPerfectCV Stole my money, 16.95 ponds/ month for 7 months.

in September 2021 I made a Cv and I paid by card. 3 pounds in the website: MyPerfect CV.Uk. Since then without my knowledge and consent I have been taken off my account every month: Octombie, November, December, January ,February, March 16, 95 pounds. This is a theft. I asked for a refund and I was returned today only 16.95 pounds. I ask to return the entire fund that was taken from me without my knowledge 118.65 pounds, not rispond. It is scam

Desired outcome: Refund total sume : 118, 65. Ponds

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6:11 am EST

MyPerfectCV Online cv

I found this website advertising to create a cv for £2.95 which I payed for and received my online cv but four weeks later I had £16.99 taken from my account and four weeks later I had another £16.99 taken as they signed me up for there subscription I never wanted! This company is a fraud do not use them they are quick to rob money from you and have no interest crediting you the money back! AVOID!

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6:29 am EST
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MyPerfectCV myperfectcv

I designed a CV on this web-sight and when i finished it i was requested to pay 2.95 to download it, which i paid.
the website is very misleading because aswell as my one time fee to download I was now signed up to a subscription which I was not clearly told about, in fact I didn't even realise this was happening until they took 24.99 for 3 months and certainly did not want or knowingly agree to these charges.
I see that i am not the only customer who has this problem since it seems that the site is not very transparent.
I received no email receipts or warnings each month that payment was been taken.
if i signed up for a subscription why was i also charged twice for downloading the CV.
I have no used the service since the first time therefor i have been charged 75euro for absolutely nothing .
Im emailing hopefully I can have this resolved before I report it to my bank request a charge back and take this further.
There is definitively a transparency issue here, which by the volume of people complaining about this issue this company is very aware of whats happening.
So I would like to be refunded for a service I did not want or use.
kind regards
stacey
[protected]@yahoo.com

Desired outcome: refund for October and November

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7:33 am EDT

MyPerfectCV Money took mount my account

I did a cv in august with a small charge I now have £16.99 coming out my account I've had to cancel my card as I could jot cancel subscription

I have tried to call and explain on the phone to someone who sounded like a robot, and no help
I explained I have mental health problems no understanding

This is a disgrace misleading
Account is
Halifax
Mr joe fisher
Account number
[protected]
And sort code 110253

£16.95 taken on two occasion I want full refund with in 14 days or I will take further action

This is misleading as many have described I. Reviews.

I'd like you note you are dealing with a customer who suffers with mental health there for this can cause further damage and progress symptoms if this needs to take up time amd energy

Desired outcome: Refund x 2 £16.95

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1:39 pm EST

MyPerfectCV Signed up for misleading, unwanted subscription

PLEASE BEWARE: this company will try it's best to con you out of your money!
My husband thought he was just paying a small fee for a trial for one CV with no obvious mention of signing up for a monthly subscription. As we have very hectic lives dealing with 2 autistic children, we didn't go through our bank statements with as much scrutiny as we should have. It turns out we were sent one email for the initial trial that still didn't clearly show we had signed up for a subscription (and it went to spam anyway so it didn't get noticed right away) then no other emails or information or anything from them at all for 3 years! 3 years they have conned us out of a monthly subscription with no word from them at all, even going so far as to frequently change the name of the payments on our bank statements to keep it less obvious so we didn't spot it, so very devious of them. As I said, we have an extremely hectic and all consuming life with 2 disabled children and we really don't need this too. They took ALOT of our money and we haven't even used their services in any of that time. My Husband tried ringing and explaining the situation for the customer service lady to slam the phone down on him then ignore his calls, terrible service! After trying an email instead, we received a reply stating they would only refund £16.95! Is that supposed to be a joke? We have been wilfully mislead into signing up for a subscription for years costing us hundreds of pounds. Any help in this matter would be greatly appreciated as I will be taking this further.

Desired outcome: Full refund

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4:43 am EDT

MyPerfectCV subscription

They are a bad company and try to scam people of their money. I don't understand why they rip people of their money and refuse to offer refunds even when your subscription goes past by one day. First of all unlike other companies they charge you for the trial period, they don't send out cancellation reminders like Netflix or LinkedIn and are just totally rubbish at offering any support. Do not use them. They keep saying there's no higher authority to assist and that's because they are completely aimed at scamming people of their hard earned money.
Avoid at all costs

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1:33 am EDT

MyPerfectCV took payments without authorisation

I had requested to cancel a subscription due to the PDF to Word format being dreadful and missing 97% of text. Apparently they haven't seen the email and have now charged me for March, April and May. They passed it on to their "management team" who took no further action. With proof of the email and proof of them taking money from my bank account without authorisation. This has been raised to trading standards and the bank.

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4:43 am EDT

MyPerfectCV No Service

appalling website with no customer service, you should know.
I tried to cancel my free-trial because they said without doing it they will start charging me. The cost is not cheap.
The information from the email said I had to contact their customer service. But no one ever answered. I called them multiple times and all of them were useless. Then I left several messages and sent 4-5 emails. Got nothing instead.
What am I to do? Is it done on purpose in order to make me pay for the first day of a paid membership? I don't need it, please, stop it!

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4:50 am EDT

MyPerfectCV Avoid!!

I used MyPerfectCV only once about six months ago. But all these 6 months they were taking my money without me permission and in total they owe me over $100! I tried to cancel my account but it was not possible, so I asked them for help. They assured me that my account was no more active but later I found out that it was still there! Demanded my money back, but they never replied, so I had no other choice and cancelled my card. Avoid!

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5:53 am EST
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MyPerfectCV Advertising a free service then a charge for cv followed by further money taken from account! Misleading and fraudulent.

CV ACCOUNT ID [protected] on 05/01/16 I feel that this service is totally misleading and fraudulent! I used this to assist my teenage daughter to create a very short CV. Initially it appears to be free, however a small charge of £1.95 incurred. Having drafted the CV I agreed to proceed with this payment. 12 days later however the company deducts a further £23.80 from my account! This is totally wrong and extremely unacceptable! I have been verbally assured of a refund, but I have had to make several contacts! If a refund is not obtained in the coming days I will pursue legal advice on this issue and make numerous reviews of this negative experience.

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masino2000
, GB
Apr 25, 2016 1:47 am EDT

I was charged £95, 20 (fees for 4 months). I called yesterday to claim a refund, they told me they will let me know within 3-4 working days. Did anyone here get paid back from them before?

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Reviewer96601
,
Mar 07, 2016 8:25 am EST

The site charged me despite my subscription had been canceled during the 14 days trial. After asking information to their poor customer service, I've been told that my subscription had been canceled three years ago. When I asked explanation and hiw to claim a refund, they just shut down the chat saying no refund could be claimed. Stay away, they have different internet sit worldwide

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0gee
, US
Jan 30, 2016 4:40 pm EST

No reply to emails and numerous calls but still no refund! I'm not surprised to see that others have had the same experience as me! I drafted a very simple 2 page CV snd ended up paying near £26 in total for it! This company shouldn't be allowed to advertise a free service, then charge plus make further withdrawals from bank account!

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Mrs M.G
, GB
Jan 30, 2016 4:15 pm EST
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I totally agree with the comment above as I have just had exactly the same experience with this company and have just emailed them to request a refund for the £23.80 they have taken from my account yesterday. I have tried relentlessly to contact the 0800 telephone number on their website but cannot even get a ring tone so have had to send an email and hope for the best!

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9:13 am EDT

MyPerfectCV They took money each month from me

When I searched for the job, I used the website www.myperfectcv.co.uk. I paid for the resume check about $30 and thought that the deal was over. But these guys started to take another sum from me, and it seemed that it was subscription for the services, which I haven’t obtained. I already emailed the owner and asked to stop these charges, but the company didn’t react and these charges continued. I need to stop them or I will lose large sum of money.

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Mabk
, US
Jun 03, 2023 11:58 am EDT
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Everyone can not say the same thing and be lying. I had subscribed for the services which I had paid for.only to be debited again few days a second time later. This is scam, because that means my card details was saved by them without my consent. How did you access the second debit without my consent. This is professional scam.

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Adenike Oladapo
SHEFFIELD, GB
May 01, 2023 12:26 am EDT
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I was debited the sum of £16:95 without Approving the transaction. Pls I will like to get a refund because I’m no longer interest in the CV

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Andrewcoy
Staines Middlesex, GB
Oct 19, 2022 6:46 pm EDT
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I Andrew coy am asking you to stop all payment of direct payment from my bank account please as I no longer need a C.V as I have full time employment thank you mr coy if need farther information please email me andrewcoy@50gmail.com thank you mr coy

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