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[Resolved] Intelius / do not use this service!!!

1 Don't knowDont know, CA, United States
Contact information:
Phone: 888-445-2727

DO NOT USE INTELLIUS.

THEY DO NOT PROVIDE YOU WITH CURRENT RECORDS.

YOU CAN'T GET ANYONE AT "CUSTOMER SERVICE".

THEY ARE ONLY OPEN FROM MON-FR. 9 - 4:30 P.M.

THEY DO NOT CONTACT YOU FOR AT LEAST 3 DAYS AFTER YOU HAVE PAID THEM, THUS THE 3 DAY LEGAL LAW THAT REQUIRES AN AUTOMATIC REFUND WOULD HAVE PASSED.

YOU HAVE TO GO THROUGH HELL TO GET A REFUND...IF YOU EVER GET ONE THAT IS.

NOT A REPUTABLE COMPANY. THEY SHOULD BE SUED.

SUSAN B.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Jan 19, 2010

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.

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