[Resolved] Intelcom Express — fake delivery attempt
On Sunday morning I was given notification that the parcel would arrive within 3 hours. By the end of the day I recieved another email stating an attempt was made to deliver . I proceeded to check my security camera recordings from 6 am to 9 at night only to find that no one had been at my house to make an attempt . I have taken the liberty of making a video copy if you would like for your own personal records date and time stamped
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Intelcom Express Customer Care's Response, Jul 12, 2019
Have you contacted us about this issue? We could look into what happened and retrain the driver on using the correct status if it was a mistake. In the case of a false delivery attempt, we'd also like to report it as this is not a delivery practice we endorse. Kindly connect with us at [protected]@intelcomexpress.com.
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