Intelcom Express
reviews and complaints

No working website on evenings/weekends since upgrading their website: unable to track packages, website frozen. Not receiving advanced delivery emails x past few weeks (may not be an issue on sunny days, but have had Amazon deliveries left in pouring rain with cardboard & tape compromised and inner items damp). Have complained several times, where complaints supposedly get forwarded to IT dept (same dept that sets up your new website?!). The situation deteriorated to no advanced & no proof if delivery emails. That improved for 1 delivery last week only. Now awaiting a delivery, Amazon indicates ´out for delivery' and I cannot access website, nor get any advance emails. I'm tired if complaining to them. How can they not know their website is down off hours since upgrading their website?

every time I order online I have this company shipping to me they never deliver to my address always the house on the other side of the road with the same unit as I have and I always receive her package too. When calling them to know where my package is they say go around the neighborhood and look if you can find it
worst company ever they won't help you they should teach their employee to read the address correctly

INTLCMB796096018 to Margaret Bradley at 1929 Olympia Cr. Ottawa K1G2A9

was delivered to the wrong house on the wrong street!

You should have the pictures of the parcel sitting in front of the wrong door on

the wrong street. I suggest you get your act together and stop depending so

much on GPS systems. Saunderson Drive is not Olympia Crescent.

Intelcom express has lost my amazon packages too many times, each time I get in touch with them to complain, they blame amazon for the package being lost, and when I get in touch with amazon to file a complaint about my lost packages, they tell me that the delivery person, or delivery company is to blame and I end up getting no where on the matter. We all know that mistakes do happen sometimes, but this is happening too many times.

Amazon is kind enough to re-send my packages out to me again, or they will give me a refund for the lost items, but they continue to use the Intelcom for the delivery of packages and packages continue to get lost, or they are not delivered, status shows package is on the way, but item has no tracking information available and customers ordered items never arrive, they are just noted as being lost and neither intelcom, or amazon knows what happened to the items that were lost, or why they were lost.

Yesterday intelcom delivered an empty package to my address, that is right I opened up my amazon package that was delivered by an intelcom employee and there was nothing inside, I reported to amazon, they re-sent the item out again, and told me that it was the delivery persons or delivery companies fault that this happened, I got in touch with intelcom customer service and they told me that it was the vendors fault, again I do not know how this happened, all I know is that Intelcom was responsible for the delivery of the item and that they did not do there job, they delivered an empty package to me, and it looks like they do not even care.

Worst company ever. Lack of customer service. The staff told me if I'm never home to not order products anymore. At this point they should close their doors. Also very often they left expensive package on the street and they sign themselves.
Seriously very fed up of that company thinking to write personally to the President.

Hello I live in a condominium. I have pictures of the tracking number and being delivered it had said via intelcom tracking that no one had signed for this package which I find absurd. I have not left my apartment due this weekend.I opened my today door and nothing their, I opened my mail box today and nothing there. The supertendent was not on to sign for it. I have pictures of everything for reference and would like to know where my item is. If item is not found I would like full reimbursement. The amount total was $39.35 CAD.

This is by far the WORST courier service! I ordered some products from Paulas Choice and they used Intelcom to deliver my package. I decided to contact PC in regards to my tracking number as I didn't receive only to be told that my package was delivered! Mind you I was shocked as I didn't receive any package. I contacted Intelcome and they told me from the pic that was taken that my package was delivered in the lobby. Why would any one in their right mind just leave a package in a very busy lobby and proceed to take a picture and labled it as delivered! What was the point of putting a unit number? If you didn't want to knocked on my door atleast leave it infront of my apartment door! No calls, no email no notification. My package was stolen . I contacted PC and they sent our another package only for it to be shipped by the same awful company again. They " attempted delivery" when I was home all day. Now I can only pray that I will receive my package .

My package was out for delivery then returned to their warehouse ... I called and was told it was due to winter weather. WTF? It was already out for delivery -or so your website said.

This is Canada. We have winter. You are a delivery service. Can't drive in winter? go work somewhere else.

I am so sick of this company doing a terrible job at what they claim they do well. And I have no choice but to put up with it! I will escalate this to amazon and demand they not send my packages via your crap company.

Ordered through Amazon Prime on January 30th, tracking info claimed would arrive on February 4th. Today is the 4th and tracking info claims it was delivered. It says the city it is delivered to, it's not even close to my home town. Asked for photo for proof of delivery and the best answer I got "sometimes these things happen, it could be possible the package will eventually arrive!" as if that is supposed to be of comfort?
This will be my 4th complaint with Intelcom, either falsely claiming deliveries or attaching proof of delivery photos that aren't even near my home.
Thankfully Amazon loves giving out free money for returns so Intelcom can stay in business..

Re. Package No INTLCMB424745903 from Amazon.
Package was left on the lobby of my Municipal Residential Apartment Building at 7:55 pm on the 28 of January without notification of any kind.
In order to get into the building someone had to let your person in.
According to my instructions he was to ring 0011.
It rings on my cell phone and I will open the door to our lobby.
Than, it can be brought up to Apt 21 on the 2nd floor
It was not me, that let him in.
I was home all day on January 28 and I was NOT CALLED.
Fortunately my naibour saw it on the morning of January 29 on the floor of the lobby and brought it up to me.
This is extremely sloppy delivery.

I am going to go public with your company's lack of care and complete laziness. I will tell my friends, family, and whoever will listen, never to use your services. I will contact Amazon every day, by email, until someone listens.

Intelcom NEVER delivers to my forwarding mailbox warehouse. DHL and UPS and Purolator have no issues. Your employees are so bad at doing this that my items have been returned.

You just posted an ATTEMPTED delivery at my house, where everyone was home. You said it was at 6:32am (before you business hours!) and then again at 10:42pm (after your business hours!). So which is it? No doorbell rang. No deliver notice was ever left.

Patently false. Useless.

I expect this to be resolved ASAP.

As a extremely frustrated customer...
Received notice parcel would arrive December, Friday (18)
Received notice parcel would be delayed but would be received by December 22 at latest.
Called Sunday spoke to one of your agents by the name of Kate. She assured me package would be delivered December 21
Called today Wednesday spoke to Jennie Monaco. It seems Katie wasn't telling the truth and the package hadn't even left the warehouse and had been sitting there since December 19. Ms Monaco was very helpful, genuine and provided excellent customer service to the point she called us back and said that package would now be delivered tomorrow December 24. We are keeping our fingers crossed as it is a Christmas present.
Big fail to your updated email service and the agent by the name of Katie.
Hugh compliment to Ms Monaco perhaps the rest of your agents could take some training under her? Please take the time to acknowledge the great job Ms Monaco is doing.
I would strongly suggest that you be honest with your customers moving forward.

Delivery driver left package outside front door and forged signature as proof of delivery for package INTLCMB283162246.
Completely unacceptable especially when drivers have the option to take a picture as proof of delivery. I suspect driver gets paid more for obtaining signature, so he is forging all the signatures of his packages to get paid more.

27th of November 2020
Your order INTLCMB213643234 is scheduled to be delivered in the next 3 hours by our driver Ramandeep.

1st of December 2020
Your order INTLCMB213643234 is scheduled to be delivered in the next 3 hours by our driver Parwaaz Singh.

Seems to be a common complaint with drivers claiming that they are unable to deliver the package when in fact they are failing to show up with the package.

We were home on both occasions and no one showed up.

When we received the notice that they were delivering on the 1/12/2020, I put a large sign on my door which read "Intelcom Express We are Home Ring the Doorbell".

Contacted customer service in Montreal on three occasions. Responses were,
(1) "The package will be delivered tomorrow by 9:00 pm"
(2) "If the package is not delivered by 9:00 pm tomorrow we will let amazon know so that you can get your money refunded. (amazon does not refund unless the package is returned to them)
(3)"We will contact the warehouse to ascertain what the problem is and phone you back. No return call.

Tracking message now reads:
The shipment has been returned to the warehouse and, will automatically be rescheduled for delivery on the next business day.

So much for amazon prime fast delivery.

Would appreciate a resolution to this problem and delivery of my amazon purchase by a driver who actually shows up at my residence.

Intelcom ? Last time I use this ' Nothing Company " Is a joke not company ! Amen !

I have consistantly made complaints with this company because of where they leave my packages. They are constantly leaving them so anyone can see them from the road and will steal them. I have a trunk on my porch and all my packages have instructions on where to leave my parcels. There are very few times when the driver has followed the instructions or even used their brains and left my items in a safe place. I do a similar job and have enough common sense to try to leave people parcels in a safe place. None of my complaints, including a call to me from customer service has helped at all. What is the problem?

I was expecting my package to be delivered on Sunday. It is Wednesday today and still Intelcom did not deliver it.

On Sunday, the driver attempted to deliver the package at 6pm. However, he didn't have the decency to call when he arrived, even though it was mentioned on the box (building buzzer doesn't work and the driver needs to call to let him in)

On Monday, there was another attempt.. but guess what, the driver went to the wrong address (as I was told by Intlecom support.. which by the way sucks). I'm not sure how he misread the address on the package. To make it worse, he did not even call. I didn't even get a notification from Intelcom that there was an attempt to deliver. I discovered by accident while I was checking the status of the package. I called support again. They told me that they notified the warehouse and that they asked the driver to go back to deliver the package. I waited at home for the driver to come back.. but it did not happen. Not sure why support lied to me.

On Tuesday, I called support again. They told me my package is scheduled to be delivered today. I kept on checking the status package and noticed my package did not leave the warehouse.. so again, I called the support. They told me it is a busy season for them and that my package is scheduled to be delivered on Wednesday! I requested to talk to a supervisor as I realized I'm wasting my time with Intelcom support. To my biggest surprise, the agent told me that it is not possible to talk to a supervisor because they working from home! After insisting, the agent put on hold. She came back to tell me that the supervisor will call me by end of day Tuesday... Guess what it did not happen.

On Wednesday, I called again. The agent put my on hold to read my file. He cam back to me to let me know that a supervisor will give me a call today (still waiting for the call). As for my package, it is rescheduled to be delivered either Wednesday or Thursday. That really sucks.

I offered the option to drive to the warehouse to pick up the package myself as I need it urgently for my work. The agent told me that the warehouse IS NOT OPEN FOR PUBLIC PICKUP! What a shipping company! Do they live in the past?

Oh, did I mention that I left a note at the door entrance for Intelcom driver to call me so I can buzz him in?

Tracking#lpken000000607960311 my package was to be delivered yesterday and never arrived nor was it placed in the mail box that I have for such a purpose. I tracked the package and the driver claimed it was refused. The driver never interacted with anyone at the house as no one was home and my neighbors surveillance footage from across the street confirms this. To prevent this drivers should only be paid for completed deliveries or require a signature of refusal. This is infuriating and beyond inconvenient I want mu packaged delivered as this company has been contracted to do!

I was looking online to leave a bad reviews & found a petition to get Amazon to stop using intelcom. You got to be really bad to earn this reputation. I have been calling Amazon alot to complain & ask them to stop using them for my orders. They said they cant because they are the cheapest & fast. I said you get what you pay for & pissed off customers as well. I call intelcom each delivery to complain. Today the customer service said I was the first person to complain. I laughed & told her to look online & see all the negative reviews.
This company is the worst!

For some reason Intelcom has been recently assigned as my courier for Amazon. In two weeks I'm ordered 18 items that were all 2-3 day shopping and none have arrived. I call daily and no one knows there the items are. Amazon is refunding for all the items but some of them are things I desperately and can't find anywhere other than Amazon. I am very disappointed that Amazon would have such a poorly run company hired as their courier.