SUBMIT A COMPLAINT

Indian Railways / ticket allotment

I, Sreekumar P (43 yrs), with due regards would like to bring to the notice of the Hon’ble Authority that I had purchased 2 tickets through internet reservation bearing PNR No. [protected] & [protected] from Mangalore to Aluva on 21.03.2010 & 01.04.2010 respectively for the journey to be performed on 04.04.2010 by the Train No.6603 in 3 AC. During this travel my Dad (73 yrs), my son(13 yrs) and my daughter (6 yrs) was along with me.

When I took the above tickets through e-net my first ticket status was W/L 2, 3 & 4 and second ticket status was W/L 8 which was booked later. On Journey date when I have checked my tickets before chart preparation the status was updated to W/L 1, 2, 3 & 6.

I have noticed that the chart was not tagged at the time departure for confirming my tickets so I have no other choice rather than get into 3 AC. I approached the T.T.E and he told me to wait in another compartment since he was busy with chart sorting. After some time when he came and verified my tickets he told me that my tickets are cancelled tickets. I was shocked to hear and further to see that he was alloting berth to W/L 4 & 5 in front of me. I requested so many times to allot me at least 2 tickets so that my father and my daughter can sit there. But he behaved unethically, used harsh words, refused to give the same and charged penality Rs.1387/- for traveling without ticket. This is really surprising policy of indian railway where the the wait-list e-ticket will be automatically cancelled after chart preparation. Eventhough the railway department had provided one more 3 tier AC coach due to heavy rush my ticket was not considered.

I had no other option but to travel in the same train since I have to reach cochin next day itself. The whole night was sleepless and uncomfortable standing journey for me and my family. I travelled a lot in Indian railways and never faced this type of treatment from any railway officials.

In view of the facts stated above I request you to look into this matter and take strict action against the faulty person, who has committed this illegal activity, so that no body can dare in future to commit such type of activities which are spoiling the image of our respectable Railway department. It is also requested that the excess fare charges taken from me as fine may please be refunded and a compensation of Rs.10000/- must be paid to me for the physical and mental harassment faced by me and the activity against my dignity/prestige, otherwise I would have no other alternative but to proceed in the court of law.

Regards,

Sreekumar P
DGM (Fin & Admn)
R F Motors Pvt. Ltd.
Skyline Gateway Apartments
Edappally, Kochi - 682033
Phone - [protected]
Mobile - [protected]

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