Indane Gas Cylinderlate delivery and non delivery at my resident on2nd floor

My consumer no. is bg 17160 of sri basaveshara indane gas agencies, kalamma street, bellary, karnataka. my complaint is that the agency books a new refill only after 20 days says that they will deliver the refill within 15 days. but even after our repeated complaints of non delivery of the refill, they take nearly 30 days to deliver, that too they dont deliver at my resident which is on 2nd floor, they just make false excuse that the delivery man is a heart patient or that he has been operated for appendix, etc.. even after my complaint at the agencies office, they are exhorting me that you go anywhere you like to complaint regarding this matter.

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