IHOP
Reviews and Complaints

Yet somehow, life goes on.

The Tutsis are getting their hands cut off and you're complaining about a knife "threat". Geesh. What an ingrate.

Are you sure she wasn't doing some skit-based learning? Like maybe how to fend off a knife-wielding customer?

Perhaps the loaf of bread and bologna is better for you than IHOP. u are probably black and not gonna tip her why would she wait on ur nasty [censor]? no reason for it. it seems like you knew all about copons and discounts so you have to be black who complains about food at ihop all the time... go eat at dennys or waffle house [censor]

since IHOP is a 24 hour facility.. it is a LITTLE acceptable. the only thing you really can do is section off a couple of tables at a time and work there.. but that would cut back and make people wait irritably long amounts of time. either way, someones gonna be mad.

you may not like it.. but its no reason for you to flat out complain about them. they were simply just doing maintanance on the store.. Like i said the only thing they could have done is section off tables at a time

I've worked at the same location IHOP and have the same feelings. Terrible management to say the least, and they go through employees every week because of it. I've never been so disrespected by my employers and am upset with the maltreatment I've suffered. Also, the managers have cursed out customers and have no idea how to run a business.

I have worked at ihops now for 2 1/2 years.as with any job it sucks.people write to corporate, some complain about not getting there hashbrowns well done.about not getting a straw, or that were not right there up their ###.maybe we should stand there with a napkin wiping their faces while they eat.you people complaining about every little thing calling the manager or e-mailing corporate, you people come in when its screaming busy and exspect servive to be the best.we well i work my butt off for you people im nice when i want to scream in your face, hurry up and order ive got 4 other tables that are real pain in the butt.so why dont you people try to be nice to, oh ya how about tipping us we run for you you people dont get it we dont get 10 bucks an hour we get 5 bucks!tip tip tip then youll get good service

I wont be back to this establishment again, the service is poor, the servers stad behide the wall thinking that no one can hear the coments they are saying about us, I was very put off by a female server and the lady that was in charge, I think she was called Kaylene or something to that nature, she was bad mouthing the guest, and using profanity, I wont bring my buisness back to that reataurant again, the food was great but the service is very poor, Angies is where I will go from this point on

I went to the IHOP (Atlanta) in Buckhead on Peachtree at about 11pm with family after an outing. When we arrived the outer apperence was shaby but we were hungry. Since we all agreed on this place we stayed. When we walked in it was very hot then when we ordered our drinks the waitar did not return with them for until promped. Then she took out food order and some food was burned, cold, and rotton. We tried to be patient with the staff. But you wouldnt believe that things got worst. We had to ask for the bill and when it came it was on e big bill, we were never asked how we would pay. So I told hte waitar that since it was two seprate bill and asked her to split it. She told me that after 10pm that they print one check per table. The she told me that she would give us a pencil and paper to figure up the totals. When we told her that we were not going to do that she told us she would call the police. We just sit down and waited. Well she called and told the police that we refued to pay. Then we told them and it want like that that we just wanted seprate tickets. Needless to say she had to print seprate tickets. To top it off our waitar was the manager and her attitude was bad. All I can say Never eat there!

I asked for never ending pancakes with apples and whipcream. I didn't find out until I got them that I would be charged a dollar for the toppings. Not only that but I would have to pay another dollar each time I asked for more pancakes. Didn't get anymore pancakes. I wish I had just ordered the special pancakes for 1 more dollar than the never ending pancake. I would have got 4 pancakes and no extra charge. I really loved IHOP and now I am really turned off. I did let them know about it and he looked at me like well that's the way it is. The serves was slow and the new guy didn't know what to do. I assume he is new anyway.

Went to IHop the waitress ask us what we would like to drink, we said diet coke, she replied, were out of diet coke, but we have coke zero, which was fine, we then placed our order, she then replies, were out of these foods, so she gives a long list of other food items they were out of. so i said, ok, i will take a hamburger and fries, she takes our order back to the kitchen, within a couple of min's she comes to our table and replies "your not going to believe this, were out of hamburger patties too.. I have no desire to go back. this company should have never ran out of food, it was the day after christmas.. there was a couple that was sitting close by and they turned to us and said we had to order breakfast, because they did not have what we wanted... I do want to say, the waitress was very kind...

On Wednesday September 9, 2017 We took our daughter and son in law to ihop to have supper. My husband and I have never been there before and wanted to try something different.
Jonathan asked our waiter if they had chicken fried steak, he replyed yes, he again said chicken not steak. The waiter than answered again yes. When our food arrived and he took a bite he quickly said this is steak (he does not eat steak). We finally got the waiter back to our table and Jonathan told him that it was steak not chicken. The waiter said well that is what we call chicken! He then said let me get the manager.
It took several minutes for him to arrive at our table. Jonathan then explained the conversation to him.
The manager then replyed We dont have country fried chicken. Jonathan said again, you dont understand what I am trying to say. I asked the waiter twice if he had it and he said yes! Thats why I ordered it. The manager then said what do you want me to do about it I told you we dont have chicken. At this time I spoke up and said he would like something else, he said o.k. what.
Jonathan said a bacon cheeseburger only with no sides.
He turned to walk away and I said we also need refills on our drinks they have been empty for a while. As he walked away he said he would take the steak off our bill but we would still have to pay for the burger. I said fine.
At this time everyone had finished there meals and we were waiting on the burger.
Oh, by the way we never got refills. We finally got the attention of the hostest and she got them for us.
Jonathan`s burger and our bill arrived at the same time.
I asked the waiter why the burger was $7.99 if he didn`t want any sides with it. He replyed it was the same price with or without. Don`t you think the manager should of told us that. He just shrugged his shoulders.
At this time we were all frustrated and ready to leave. Jonathan did not eat his burger and we left. My husband did leave a tip (against my advice) and we payed our bill and left. I would tell you the managers name but he had no name tag and never told us. We wont be back!
Nancy Travis

I am a server at this particular IHOP and just wanted to let everyone know that this place is a zoo! The management here is horrible. The place itself is dirty as hell! It got so bad that customers were walking out talking about how bad it smelled and how nasty the restrooms were. Even though i do enjoy the pancakes, i would strongly reccomend that you go a different IHOP if you would like to keep eating IHOP food! The cooks smoke in the kitchen, don't wear anything to keep hair from falling into the food, and sexually harass the servers. I get complaints everyday about the quality of the food and the GM ONLY hires females that he considers "pretty" or has a "nice ###". They are a bunch of perverts. Please think long and hard about going to this IHOP before you leave your home expecting a nice breakfast!

My family and i went to the ihop in easley south carolina the food was awful and so was the service. the eggs were like eating rubber and the pancakes were burnt. we had to wait a hour on our food no refills on drinks unless we asked. the waitress would walk by and act like she didnt see we needed drinks. we were not the only family that had a problem. they really need to get there act together. we will never be back to that place again

I don't work at any restaurant, or fast food. What I want to say is that by eating in these places, and one particular, Ihop on Williams Blvd, Kenner La, the lousy customers that I have witnessed to some of the waitresses, get away with it. The managers make the waitresses apologize to the ignorant customer, when the customer started it for nothing. I believe they should be new policies in every restaurant, if the customers starts it for nothing, kick their a.. out. Why should hard working waitresses have to take crap twice, from the customers and the managers. The reason I care, is because I have a heart, and a conscious, which most of you on here don't. Have some respect for the workers. To all you managers, get off your high horse and respect your employers, they work hard,

Employees are often asked to work shifts such as 4 PM to 5 AM. They are given little to no notice of their schedule. Often times employees will receive calls or text messages 2 hours before a shift to inform them that they are scheduled to work, and this is while there is absolutely no schedule posted. Overall, this establishment is run very poorly, but employees are frustrated due to the disrespect they receive from management which creates an environment of workers harboring deep seeded resentment toward those who are supposed to manage them but aren't.

Can anything be done?

I visited IHOP #5514 on 4/18/11 at noon. A woman outside near the newspaper stand shared with me that the computers were not working and it was hard to run a restaurant without computers, so I assumed she was an employee. I should have reconsidered going inside, but was craving some pancakes. Service was very disappointing--once my food was delivered, I never saw the waitress again. I had to approach her near the kitchen to get a check to pay. The food was also disappointing--eggs way over-cooked. Ordered Simply Fit 2x2x2. Since she did not come by to check on my food, I had no opportunity to complain. I was by now running late to get back to work, so did not take time to complain to the manager. I will not be likely to revisit.

I have such a better story! I LOVE IHOP-we have one 25 miles from us here in Ohio and go quite often. On a recent trip to Disneyland there was an IHOP across the street and we decided to stop and eat there (instead of getting ripped off eating in the park)
I saw the prices on the menu and about fell over. The same breakfast (pancake combo) I pay $5.99 for in Ohio was freaking $10.99. EVERYTHING on the menu was jacked WAY up in price. It was completely a rip off. It cost me $25.00 for breakfast for myself and 1 other person. They even stated there were no refills on orange juice--wth? It was $3.99 for 1 glass!

I, of course thought maybe because its California thats why so expensive. I went to the IHOP in San Diego and guess what? The prices there were exactly the same as the IHOP in Lancaster Ohio.

I think it is pathetic that IHOP (or any restaurant for that matter) would jack up their prices like that just because of where its located. That is crap.
Its pretty sad when we could have eaten IN Disney for less then it cost us at IHOP-that is crap!

There are roaches every where the woman's bathroom smells like pure [censored] servers taking baths in the bathroom Amid to be exact smh close this place down

Poor management coming from Racine to Milwaukee putting down the employees plus the gmail day nasty attitude towards the black employees needs to be fired

I had lunch at IHop Visalia on 3/24/19. Unfortunately, there was a hair at the bottom of my wifes plate. There was a little food left on top of this hair. The wife couldn't finish this understandedly. When I brought this to the attention of the waitress, she said she gave it to the manager. Shortly before I paid, I brought the hair situation up, and what will be done about this. The manager had the audacity to say it was my wifes hair and we came in for a free meal. To add insult to injury, he wasn't about to do anything about this. I said here is my last $50 to this Ihop in Visalia. Even worst, I told IHOP Headquarters about this. They even gave me a case #2291701 on 3/25/19. It is now May 29th, and nobody ever contacted me to discuss this. This says a lot about IHOP. Take your pick. Nobody cares on there end. I've been coming in to IHOP since I was a teenager. I am now 54. I will no longer be giving IHOP another dime. Just remember this, the consumer is always in control of the money and where it goes. I have breakfast out there somewhere every weekend at $50 to $80 every time. I'm just one person. Can you imagine where people would go if you treat your customers in this fashion? Not IHOP.

As any store, whether it is a restaurant/clothing/computer costumer and safety is FIRST well not at this ihop.
I got my wallet and phone stolen from someone sitting next to us i know the faces but it wouldve have been much more helpful if pictures had surfaced from WORKING CAMERAS, apparently this ihop's cameras have not been working for some time now the ones inside and in the parking lot. That just shows how costumers and their safety is not a priority something has to be done here this cant go unheard!

I go to this ihop location near where i live every once in a while and i keep asking myself why. I've known the wait staff for years and they're all nice but the food is not as good as it used to be and this new management really sucks. Yesterday i went there with my kids during lunch time and i have to say the place inside was hotter than hell. I could see the poor waitresses were having a terrible day. I guess this new management didn't realize yet that summer here in Georgia is HOT. I had no option. I left the place with my kids and went somewhere else. Now, my mother likes that place and she asked to go there today with the kids and that's what we did. Can you guess? HOT HOT HOT. No way i would stay in that place with 2 kids and a 82 year old lady. Poor waitresses! I felt sorry for them.

You know, I have actually been employeed for this company for about seven months now. I have never before witnessed such a poor display of management ability. The GM of this store is out right rude, disruptive to production, harrassing to employees, shovanistic, shows complete favortism. To sum it up he is a shovanistic, egatistical pig. He has total lack of respect for anyone who is under him. His complete management theory is that "I am, so there fore I can". This is no way to run a business. Since I have been there a manager and two employees have been fired for code of conduct and harrasement. For this to happen in less than a five month period shows that this type of behavior is allowed. The only time the management gets involved is when he is in fear of his own statis. Tell me why there is only one male server on the floor and non have been hired or interviewed. The current male server is only on the floor because he was there before this GM took position. The GM show complete signs of discrimination. This is not an equal opportunity employer. He makes the servers cry. He writes employees up for things just because he is made. But doesn't write everyone up that does the same thing. He mainly only writes up those he gets mad at. Employees have been asked to leave the building instead of being allowed to clock in for their shift and never served termination papers, they leave there not knowing if they have a job or not. Company policies are not uniformly followed from one employee to another. This is clearly a man that loves to prove he is a man and push around women. It is wrong. No one deserves to be made to feel like they are worthless just because they make a mistake or the boss doesn't have control. When things fall apart and he looses control, he takes it out on who ever is there at the time. He is nasty in his words chosen. He doesn't appologize either. This is wrong and no one should be subjected to this type of management. Just the other day he made a decision and did not relay it to other management. So she mad a decision based on her knowledge. But because it was against what he said he made her cry by yelling at her in the front of the house, in front of customers and other employees instead of taking her to the office the way policy is to be followed. He makes his own rules as he goes along. If he sees anything on the break table he throws it away. You know, some of us do not drink pop or coffee so we don't drink the companies beverages. We like to bring our own. He throws them away to be mean. We pay for this stuff, and to be told we can't have anything to drink in the break room is unlawful. You can't force someone to drink the companies beverages and you can't throw away something someone has paid for. If i took something you paid for and threw it away you could have me arrested for theft, right. This is not right and something needs to be done. Someone needs to say something but everyone at the store is in fear of their jobs and they have families to support. You should not have to feel like this, as a grown adults trying to make money to support our families. Your shifts get cut just for laughing or asking a question. What makes this right? Please someone tell me .

Yes management is questionable in Brighton Colorado too. They should do a background check on the GM there. Apparently there is question about her police record. She is in charge of payroll yet it's possible she has a felony arrest for a crime involving money and or theft of substantial proportions. Several of her employees have been shorted routinely on their pay checks. She even recently fired two employees for declining to work during an E. coli outbreak in the entire city of Brighton, Colorado. They were genuinely concerned about the health and safety of their own and the patrons who were eating there

the i hop in anama city fl is a very nice lace but the manager has go to go i have watched him run numerous customers off im a regular and i see hime yall at these girls like they were two years old and i dont even talk to my kids like that i had a short stack i had to wait an hr on and instead of the manager going back there to see what was going on he was walkin around flirting with the staff then when a server goes to him with a roblem he starts yalling and cussing at them for trying to get the problem soleved he has no resect for anyone besides himself ive heard him call the servers ### and ###s i dont appreciate my young daughters hearing that language their always out of everything and i heard a server say they was not aloud to have a drink they work all day without nething to drink i think someone needs to clean house the g.m has no idiea how to run a restraunt

yeah most servers and most people do want to leave their workplace at the end of the day. Can't blame them there. But yes, that was very rude of him.

order your eggs differently. get them scrambled... or "over hard" eggs are a simple thing to fix... and honestly i think its a rediculous complaint. i think u may be ordering your eggs wrong. you cant blame IHOP for that.

There is no IHOP on GUAM! I want IHOP!

Someone has got to go into the Hwy 60 store in Lake Wales. The servers wash dishes. How unsanitary is this. Instead they are to cheap to hire full time dish washers. I am sick of companies not providing enough help in their business. They are just concerned about the funds of the business and saving money. Instead of paying for what the customers want. I have been into the 95 store and you have the Regional and store Manager talking to an employee like they are nothing and something should do something about. You don't treat people like crap. They help bring you business. How can you think your above everyone when you don't know how to deal with people.

I have experienced the management at store 95 in Lake Wales to be very rude. She talks to them any kind of way like they are 2 year olds. I am so surprised to see people get treated like this and nothing is done about it. These servers are here for the customers. Without them there is no running a store. I am very upset. Some management take their authority to far.

A merchant has the right to ask to see ID any time they want. I worked at a major credit card co for 20 years in the fraud investigation department. I WISHED more merchants would have asked for ID cause it would have saved the company I worked for tons of $$.

Per merchant agreement the merchants are supposed to veri the signature on the back of the card matches the signature on the sale---just how many times do merchants even bother to look anymore?

I write "check photo id" in sharpie on the back of all my credit cards (debit cards too) and highlight that. I get asked id occasionally which I am thankful for.

You should be thankful they (IHOP) have that policy in place.

It protects you as the consumer. With all the identy theft and credit card fraud going on in the world, an ID check is the first step measure enuring the name on the card matches the ID and the picture resembles (however vaguely) the person attemting the tansaction.

A restaurant (or business) pays a fee for each credit card transaction, so in effect they are accepting less than the full amount transmitted. If a fraudulent transation has occured it is charged back to the restaurant (or business). They lose the money.

When a business accumulates losses above a tolerated amount they usually pass that on to the consumer in increased costs.

Would you have complained if someone had used your card and IHOP had not checked ID?

I agree. If the cardholder wishes to show their picture ID with each card use, why not simply write 'Check ID' on the back of the card?

I don't believe you signed a waiver before you dined agreeing to live up to their credit card/ ID policies. Perhaps these should be served with the menus?

Mastercard should not make a ruling like that, unless your picture is on the card. Cashiers are not hand writing experts, which means anyone could use your card. I welcome any place of bussiness asking for my ID.