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Cashier refused to take in the gift card due to machine is broken. I requested the cashier to punch in the gift card number manually, but he refused again. Later on, instead of resolving the issue, he passed us on to a waitress to deal with us. The waitress only said that the machines is broken and that we have to pay in full. The gift card was never used before and we even have the receipt of the gift card to prove it. This is a total rip off. Not only did the cashier not resolve the issue but passed us on to another waitress, really upset me. We should have received equal services as anybody else in that restaurant, and just because we looked young, he has no rights to pass us to another person. This is discrimination based on youth. So unfair. Cannot believe this still exist in the 21st century. Where is the justice.
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I have been a long-time customer of the IHOP restaurant located at 61 Depot Drive, Hiram GA, 30141. My Family and I normally call-in for takeout on the weekend and in the past the service has been good.
Today however, the service I received was in a word “Terrible”!
- When I called in my order I notified the employee that I possessed a coupon for buy one get one free breakfast and she indicated that these coupons were not authorized for take-out orders any longer. There is nothing on the coupon, which I have used in the past, to indicate this restriction.
- I was told that my order would be ready in 15 – 20 minutes. When I arrived at the restaurant 20+ minutes after placing my order I was told that it would be another 5 minutes. It was 10 minutes before I was called to pick up my food at the counter.
- When I attempted to pick the order I was told that the restaurant was out of the proper size bags to support an order the size that I had placed, hence my order was placed in a smaller bag causing it leak out in transit to my home.
- When I attempted to pay for my order ($16.35) I gave the employee $20.00 and I was told that there was not any change available and she would have to go into the back to get it. After 10 more minutes she returned with the change. In the meantime another employee approached the counter and I asked for a customer service survey form. She looked around the counter and there were none available, she stated that she would retrieve one from the manager in the back.
- A few minutes later she returned and indicated that there non available, which by this time my food was “Cold”.
As I stated in the beginning I have been a long-time customer and I know that you have a large customer base so that losing one or two may not matter to you, but you have lost my family and friends business based on my opinion lack of management and over-all Customer service.
gift card don't work it don't work.