IHOP
reviews and complaints

This is my third time ordering pickup online. But this time my pancakes were missing all of the miscellaneous toppings. Such as whip cream, and the chocolate chips. I have ordered the same pankcakes previously and they did come with it. But this time the didn't and didn't realize until I got home even though I bought it from the same store. I wasn't given a recipe so I don't have mic information except what I got from online

Early this morning I decided to treat myself to breakfast at your Manteca, CA restaurant. I ordered the Crepe combo breakfast. I ate moat of the breakfast saving my favorite the crepes for last. Finally, I started eating my favorite Swedish crepes! Yum they were good u til I noticed something sticking out of the crepe and after examining further it was human hair. Needless to say all my wonderful yummy feelings left and a nauseous stomach took its place. My waitress was busy and had already left me my tag so she wasn't in a hurry to get back to me. She finally saw me flagging her down and I discreetly told her what happened. She asked if I wanted some more crepes!?! I calmly said no thank you and she said let me see what I can do. Funny, I thought that should've been mentioned first but what can you say. I waited and was surprised when she returned with a new receipt stating they would give me 20% off because I ate most of my meal already. I laughed because I thought maybe it was candid camera! Was I suppose to find the hair earlier I wondered. Hmmm! I politely smiled and asked to see this manager in person. My waitress left and returned to say they took the whole meal off.
You may wonder why I'm writing this since they did eventually not charge me for my meal with hair. I'm writing this because I'm teuly surprised at the lack of customer service and general good manners i was shown. I would think the manager would have realized the grossness involved and come out personally to apologize. I would think that I would not be asked to pay a bill at all. Really it seemed that a lone woman having breakfast on a Sunday morning didn't warrant any customer service or good manners. I wonder if I would've been treated this way if it happened to someone that the manager had time for. Hmmm ... it makes you wonder.

Hello

i signed p for the pancake revolution over 2 years ago. last year for my birthday and on the anniversary of when i signed up, i received emails about promotions and received my free birthday pancakes.. this year for my birthday which was yesterday, i did not receive an email about my stack of pancakes for my birthday. i did receive other promotions about what is going on but nothing about my free stack of pancakes for my birthday

Poor Management .. Managers are having sexual relations with the staff @ the store. The GM only hires based on his personal likes. The entire crew needs to be drug tested, almost everyone working there are on some sort of drug even the GM. The crew use the bathroom to roll cigars and use the outside shed to smoke. Never wash hands when done.Eat off customers plates and the list goes on. I myself have inappropriate text messages from a General manager named Dominic..store going down hill because hes young and prefer play, joke, or screw his staff!

The staff at ihop don't have any customer service i went in for an interview at 3pm and there where two females there and they just rolled their eyes and laugh and basically ignore me when i said i had an interview.So 15 mins went by another worker ask if I've been help i told her no told her i have an interview and she basically ignore me to and starting getting on her phone and talking to other workers it wasn't busy and i wasn't getting no help. The workers was just standing there laughing and talking on their phones.This is a very unprofessional place

Ihop in Willinston Park NY Store# 4636

Mr. Daniel Chun (owner)

Le escribo esta nota para dejarle saber que los cocineros y busboys de esta tienda estan tomando alcohol mientras trabajan, para ser mas especifico, lo hacen adentro del restaurant y tambien salen al carro a tomar y despues entran al establecimiento.

Me parece una falta de repesto a hacia a usted y hacia al trabajo despues de que ellos firmaron un acuerdo que no lo harian. Espero y confio que usted Senor Daniel Chun tomara las medidas correctas para que estos incidentes no sigan pasando y afectandos sus otros empleados y por supuesto sus clientes, Gracias.

Myself and my 2 family members went into IHOP store #5505 Avon, Oh on 10/3/18 8:37 pm. Lights were barely on upon entering despite being open u til 10pm. We were the only diners there. our meals were taken by Jessica in the time there we waited almost 30 minutes for food being the only customers we were never asked if we wanted refills as our server was socializing with one cook and one manager. The cook must have been upset that we came in as he was banging around plates, swearing as we had full view of this then my order was wrong tres leches pancakes was delivered as a small short stack. Mind you we waited a half hour for the food to begin with I thought oh boy ill never eat well instead of re making it they threw on some toppings. The pancakes werent the right size as my family membered ordered a different variety the pancakes were larger and made as is . When I complained that them throwing on topping on a smaller side pancake wasnt the same jessica the server decided to start arguing stating " im not going to argue with you i saw the cook make them right despite them not being made right and me asking for the manager who did not come to speak to us. no apology nothing fixed. appropriate customer service would be to apologize and take it back to be fixed... oh not here. 10 years since i went into an ihop now i remember why the people hired to work in there were just disgusting.

On 30 Sep 2018, at 5:16 p.m I attempted to place an order over the phone. The person answering the phone(I think she said her name was Amanda) stated her manager informed her that, it was against IHOP's policy to accept an order for the Sirloin Tips, mash potato's and coin over the phone. I was calling in my order, because my wife was going to Taco Bell in that area. I was watching the end of a Nascar points race and did not want to leave. After the race ended, I proceeded to IHOP to see the policy. Once I arrived I met with Tristan Lannone, the current manager on duty. He could not produce such policy nor would he give the name of the manager whom made the decision not to accept my phone in order! Could you please help with this issue. Thanks in advance!

I am beyond disappointed with the customer service I received today. After standing in the lobby for more than 20 minutes, and servers walking by seeing the FULL lobby of people trying to sit to enjoy a meal, I was forced to go find a server and ask if we could get some help. This young ladies response was, give me a minute. After waiting another 10 minutes, the server came and announces to the growing crowd, "sorry folks. We are backed up right now." Mind u, there were a LOTof tables open (I have pictures to prove it.) I informed the server, I'm just trying to order to go, which I received a response (with attitude) "I cant take your order right now." After receiving her nasty response, i asked for a manger. 2 minutes later, a manger by the name of "Aaron" comes out and announces the the continuous growing crowd "folks in just waiting for my other servers to come." I again state, "I just want to place an order to go. "aaron" looks at me and say "we will be with you." I waited another 15 minutes, and decided to just walk out. I waited a total of 47 MINUTES to receive service that was never met. I myself, am I customer service manager. I normally can understand and take in to consideration, certain situations. However, this time, I just could NOT BELIEVE the so called "customer service" myself and the crowd received from these employees. Absolutely deplorable! IHOP is my absolute FAVORITE place to enjoy breakfast, however, after tonight, my family and I wont consider this franchise as an option to enjoy a meal. I hope this situation can serve as an advocate of change. It's unfortunate the service I received today.

I am was employed with IHOP at 98 north lakeland fl. There's alot of favoritism there and the managers are not fair to the employees. Rick Roberts is the store manager and I've talked to him about the situation and also talk to the other manager Beverly Crisp and the problem never was fixed. After 3 years of working there I had enough and I didn't want to quit but I ended up telling him I was done. So please take care of this situation. There's other servers there that complained and still the problem was not fixed. Rick always told us he didnt want to here it. Rick has his favorites as well as Beverly. Please call me at [protected] and I will explain more.

Thank you
Sandra Harner

On September 27 2018 my friend and I had breakfast at your location 2002 north interstate 35 round rock tx 78681. Because of the terrible service we received from our service that day I decided to leave NO tip. Today September 29 2018 I look at my bank statement and see that she helped herself to a tip without my authorization. I can only imagine how many other people she has done this to. I work hard for my money and to have one of your employees basically reach into my pocket and steal from me is wrong! Im sure nothing will be done and your business will keep making millions of dollars . I have the receipts and my bank statement should anyone care to follow up with this complaint.

I went to the ihop at 2699 David H McLeod Blvd, Florence, SC and noticed the host was cleaning tables and waiting tables because the servers didnt seem to care too much the manager didnt do too much either the service was terrible you really need to find new management and servers I wish it was like one of your platinum stores which is only 3 of them hire better people or better yet bring in people from your platinum store to help your other stores

I was at the ihop on 5600 west and 3100 south to connect with the world over eggs.
The sign said free wifi. On monday you did not have it working. I heard the manager on the phone with the wifi people, but I was already finishing my meal and already way behind in my contacting important money people in my life... Lucky for m there was a mcdonalds nearby... They sell eggs too.
The team work in this restaurant was great, waiters and waiter were very helpful and one of them went to the manager after I insisted the wifi did not work but she never came by and his frustrated me. What looked like the big boss had left for the day just moments earlier so there were two managers on duty at the time of y complaint.
I guess wifi is not important to your business model.

I was in ihop eating lunch With my uncle and he tried to put salt in his soup but nothing was coming out, so i opened it and it was clogged and looked like what would be rust in the lid of the salt shaker which in my honest opinion is nasty. It looks like the shaers havent been cleaned in a while. Also the server blanca is very rude. Has no personality what so ever

I placed an on- line order (order #[protected]) I to your 10740 Roosevelt Blvd store at 8:15 to be picked up at 8:45 for a pumpkin spice pancake order. When I got there they gave me my bag but before I got to the car I realized they gave me the wrong order. When I went back in to give them the wrong order they realized it was for another customer but they couldn't find my order. The manager questioned whether I put it in to the right store because she said they never got the order. Lucky I had the confirmation on my cell phone and showed it to her. It was for the right store. I don't know what happened but I wasn't happy as the purpose oftheonline ordering is to have the food ready at the pick up time. So I had to wait for them to make up a new order for me. For the inconvenience I should have been refunded for my order or given a coupon for a free order

I was working as a general manger and had a cook yell and scream at me and when I tried to rampermand I was told I could not do that because there was not another cook to replace her with. So I ended up quitting over it. If a general manger is not allowed to correct employees why do you have us there. There was several times that this went on and there was nothing done. Even when she pourpsly caused a critical on an inspection. Someone needs to follow up with the management team in WASHINGTON STATE

I was in this store couple nights ago and a really nice lady named chastity was our server. I'm not sure exactly what was going on but chastity was in the middle of getting our drink order and this heather came over and told chastity that she would finish taking care of us. Chastity told her the manager told her to and continued to try to take our order but this heather lady started trying to argue with chastity right there in front of us and everyone else in the dining room. She was so rude and disrespectful. And to be an older woman at that. Chastity kept her cool and kept apologizing for the interruption. I am so very thankful that heather was not my server. Chastity was sweet, kind and very attentive. After heather finally left our table our experience was nothing less than perfect. How is this lady allowed to work with the public being as rude as she is.

Was seated by the Manager in a booth.
After about 20 min of being ignored by
Servers walking by and seeing them stand in groups at the register and talk
We decided to leave due to poor service. This was a disgrace for Ihop
Went to Cracker Barrel and they were more busy and got waited on in 3 mins.
This was at the Robinson Twp. IHOP.
Won't be going back for a good while and will spread the word about the bad service.
Servers too young. Should get older workers who care.

09/19/18 8:00 P.M I arrived at the restaurant to have dinner with my family and the lady working that day can't to attend us behaved and spoke in a very rude way which leaves a clear thought of how this place is run! She is to offer good service and comfort which she did not ! She addressed the customers in such a rude way. I observed her behavior with other clients and she did not change her horrible tone of voice and sassy attitude ... I think they should offer a course on how workers should try tounderstand their clients. I am uncomfortable with her behavior and language! When paying I was able to ask for her name, which is Mayra Figueroa. I hope something gets done as this is no way to act at a Dine In! Thank you

I stopped at the IHOP on 1230 N. 51st Ave with my family I was waiting for over 30min for a table, when one of the employees family walks in and the got seated before any one else that has been waiting, talked to the manager Vanessa Valencia she wasn't much help, basically just told me that I had to wait for a table and the she would get this address with there employee, I asked for a corporate number she gave me her supervisor name of Mike Lochner which I called and was no help also he sounded like he was asleep and basically blew me off also, worse service ever.