IHOP

I use to love iHop until my most recent visit to the establishment today (Easter Day) Today I entered the iHop In Nottingham, MD and service was great per usual until I asked for the check. My server was a woman by the name of Winni. She gave my my check and I noticed it was for a little over $20.00 which was unusual I asked the server for a price reduction because she simply charged me for each item I asked her for separately. When I brought this to Winni's attention she instantly b/c hostile and appeared to be irritated and just walked away from my table with no response. Winni never returned to my table I waited 5 minutes before going out of my way and asking a passing waiter could she get me some help b/c I've been waiting and my time is very valuable to me she cooperated. Instantly a woman approached my table aggressively as if I had done something wrong I introduced my self and asked what was her name interrupting her explaining the mix up with the order. She was not friendly or acted as she had any form of customer service skills. I asked her what was her name because she wasn't wearing a badge and she rudely said "She doesn't need one she a MANAGER!" while rudely pushing which appeared to be the corrected check for the food I ordered and said her name is Lisa. Lisa then said some words I couldn't understand and walked off with out regards to me being a customer almost as if I did something wrong which made me very uncomfortable. After Lisa rudely walked of silmilar to how Winni walked off neither of them returned leaving me at the table waiting almost for nothing b/c I didn't even understand what was going on. After waiting another 5 minutes I simply flagged down another passing employee and just paid for the meal. The employee took my money and returned to my table with out a receipt which was odd b/c Winni & Lisa both were at the cash register at that time. So I asked the employee for a receipt and she politely went and retrieved it. In the process of leaving the restaurant I tired to engage with Lisa and Winni to bring some form of understanding to the whole situation but they sarcastically said "Bye Happy Easter" again leaving me speechless b/c I am I paying customer. I said "Thanks" and left the establishment. This has been THE WORST IHOP EXPERIENCE EVER! I was embarrassed, had my time wasted and was still over charged for my food. Even if you guys don't take this email into consideration on how Management is running the store in Nottingham I will continue to email and email corporate for what has occurred that wasn't right and of fair. I think its A upper management problem and that really id the down fall of company's if you've read the story you can see how Winni's & also Lisa's behavior were the same. Thanks For You Time.

Otherwise the food was great as always maybe ill just get my food to go next time.

The ihop in rosenberg, texas has been complained on thoroughly on social media since they opened the doors late last year. We decided to take our chances and try it this morning, and well, everybody was correct. Ive eaten at ihop restaurants most all my life and this was by far the worst. 4 of us in our party, the waiter, although very nice, got everybodys orders wrong and mixed up, the entire meal was cold, and the grits were also cold and the consistency of dry mashed potatoes. The only thing great about our meal was the coffee. We are joining the rest of the city and boycotting this ihop restaurant. There is a waffell house, denny's, and a cracker barrell all within 5 miles of this ihop so it will not be missed. Those restaurants have never given me or my family a bad meal. Sorry...

I placed my online order at 9:02 am on 4/13. Order would be ready at about 9:17. I got there on time and my food wasnt ready, no big deal but after 30 MORE minutes I just wanted a refund and leave. The manager finally came out and tried to tell me i had been ready but the hostess was checking for me often so that wasnt true. I wanted a refund and leave. He argued with me about it being fresh, the boxes were barely warm. He insisted it had just been cooked so which was it? Been sitting ready to go or just cooked? He got mad I still was refusing the food and didnt want to refund my money. Why did he ask for my credit card to eventually SLAM, YES HE SLAMMED cash in my hand, and the exact amount of cash my ticket was for? He got loud and told me I was rude and told me to never come back to his store ever again. 45 minutes is not ok for the 2 meals we ordered. I had to ask twice for my card back especially since he gave me a cash refund! This meal should have been free anyways after our last ordered came with about a dozen ketchup packets covered in harden syrup holding them together.

I called to place an order for pick up and asked for a bacon cheeseburger with only a slice of onion. The waitress said you only want a sclice of onion in your bun. I replied with I would also like to have the burger, bacon and cheese in the bun with the onion. I was picking this up for my husband who is attending classes at night and wanted to get him dinner. They quoted me 15-20 minutes but it really took closer to 45 minutes until I got my food. I didn't check becasue I wanted it to stay as hot as possible until he could eat it at his break. He actually got out early last night and came home to eat it. When he opened the container we found that the only thing in the bun was a burger, cheese and some type of nasty sauce. I paid for a bacon cheese burger but only received a plain cheese burger. Additionaly what we received was not even worth the $9.85 bill we paid. I tried to contact the resturant directly last night and each of the four times I called nobody answered the phone and it rang so many times (approx. 20 rings) it actually cut the call off. This is a shame because I have heard good things about the food and my first experience was a very bad one. I have no plans to return to the resturant in the future and would greatly appreciate a refund for this meal. I never make complaints about things but was very distured by my whole experience. I also tried calling your corporate office today 02/28/2019 at 2:00 est. And received a recording stating sorry you missed the call and to call back during regular business hours from 7 am to 7 pm cst. I was well within the time and each of the three times I called thinking it was a fluke but each time same thing. I woudl really like to speak directly to someone regarding this experience.

Erica and Crystal from parkway attacked verbally after I just asked a question regarding the seating arrangement at the store. The manager on duty was incompetent and allowed his team to disrespect their customers. I have not been disrespected like this at any store and what hurts is that I am a usual at the store. I won't be returning to this store again after that attack. Thank you a sad customer, Dana C

Hi I was in here on jan.26 @8:30 pm tonight and I enjoyed my service and waiter but I just couldn't just sit here and not report this issue see I come in here all the time and I order the same thing everytime but this particular manager is always treating the servers wrong talking to them all type if ways I think her name is Amanda I believe. I Just don't think it's human to treat ppl that way and I think something should be done or u will loose a loyal customer

The waitress set us at our table never came back we set there for 15 minutes then I said to my boyfriend let's get out of here he said no we've been sitting here let me go up and see where I was server is well he went up and the guy said I will be right with you another 5 minutes no one came then the guy came he said what can I get you to drink the next thing I know the waitress that set us game the food was called the service was horrible I never been such bad service in my life and I've been to a lot of restaurants and diners I am a server myself and would never let a customer wait that long and to top everything off never came back to the table X and everything was then want you to come back she came back with a check and said I will be right back to take care of it waited another 10 minutes and then finally decided to go up to the register I don't like complaining but I may never ever go to another IHOP again

This occurred on Jan. 13, 2019, the server failed to bring my complete order. When she finally did, the pancakes were not cooked all the way. When I complained to the expeditor, she just walked away. I paid the total bill requested to see the manager. After waiting 15 or more minutes I decided to leave with no resolution extended to me.

Store #366 Server: 130/Dishea B Time: 11;13AM Check # 7070

It was a very disappointing experience, Since I do live in the neighborhood I was so looking forward to that IHOP being my regular go to
breakfast restaurant.

[protected]@yahoo.com

My name is Laura I worked at the location on haroer rd wv I was belittled by the manager earl in front of guests and employes I have been done like this for months abd nobody wants to step up but I am I have 4 kids and need my job and I will not be satifised until something is done u shouldn't dreed going to work cause ur scared what someone will do

I was at a ihop 4691 park blvd pinellas park fl on dec 17, 2018 order potatoes pancakes that was on the menu usually they used serviced with sour cream and applesauce these were not so I order sour cream to go with them they were not potatoe pancakes and were thing I ever had orders they asked us at that time how everything and I told I was not happy with their so called potatoe pancakes and they did nothing my husband and I go to, ihop all the time that visit has left a very sour taste I just could not believe they could serve and call that potatoes pancake it looked like burnt hash browns thank you carol garza

The Asst. Manager told me to "Shut the [censored] up"! Then tried to write me up for nothing! When I refused to sign it, he suspended me for a week! How do I go from no write ups to a one week suspension? Please help! I have done nothing wrong to be written up! & certainly nothing to be suspended for! This manager is out of line! & has opened the restaurant for a HR nightmare & A lawsuit for wrongfull termination and constant harassment!

My husband and i went to the ihop on i-40 and ross osage tonight(jan 1 2019) and very disappointed my biggest complaint is the side salad, omg i was ashame all the money the company makes u cant afford to give the customers a good salad, with more than just romain lettuce, 2 slices of tomato and 2 slices of onion ? the waitress apologized for the looks of the salad, she said it wasnt them who had to make the salad that way, its corporate 's idea ! well corporate sucks ! my husband ordered country fried steak and had to get doubled mashed potatoes because they were out of corn, ! both our meals were cold, that sucked !the coffee was warm, not hot in the coffee pot brought to the table and cost $2.59 each for small glasses of iced tea and chaege for coffee, to seniors? u ihop is outrageous! we wont be going there !

The ihop on University Parkway in winston salem are very rude and disrespectful to some of the employees. While other servers are fussing an cussing they only fuss and bicker with certain individual about their job performance and not focus on anyone else. The GM told me she had to keep an eye on me for whatever reason when I have no history of violence and also tried to diagnose me with a mental health disease that I do not have. I have spoken to a lawyer about the discrimination and will be taking action!

This manager chelby of liberal Kansas Ihop isn't Doing his job the right way and is coming to work drunk and leaving work to go next door to Applebee's to drink then coming back drunk. Chelby the manager also is very rude and mean to customers and the employees. He will stand there with a customer complaint and laugh right In there face and yell at them. He would treat all his works like they are nothing. He expect his works to do everything for him even when they have other jobs or things going on in there life. He would scream in ur face telling u how u mess up and never show u what u messed up on. He would also go around picking favorite and letting them do what every they want. He would scream at u and not give u the days off u need. He would say that we can't havw any days off that we need because he don't care what we having going on it our life's that we put this job first. He didn't care if u has a family emergency and need to get somewhere he would fire u for needing days off. U never get a day off. To me this isn't how u run a restraute. He would have tables walk on because he would go out there and yell at them for wanting special orders or something different add in there order. He isn't doing his job right showing up to work drunk. Opening the store late when we're supposed to be there at 5 and he would show up with the keys till about 6 then yell at u for it which his the only one with a key.