I just got back from iHop. I had my worse service ever there.
My friends and I decided to go to iHop because of course, we were hungry, and breakfast sounded good. We notice the parking lot is rather empty, but took it as a blessing, thinking our service would be quick, since our stomachs were growling. How wrong were we! There were three people in front of us, they waited in the lobby with us, for a good seven minutes. Finally, a waitress/hostess comes up, and seats the first three in front of us. She look high, her eyes being slits, and a tired look on her face, and very unhappy to be working, didn't even apologize for the wait. Mind you, the people in front of us, were only seated, we had to wait an extra three more minutes, which seemed like hours, just to get our seat, from the same lady. Who once again, asked how many, we were the only ones in the lobby, and were huddle together, it was obvious it was three of us, once again I see no chipper smile. I felt unwelcomed. So, She finally sits us down in a booth, asks us if our table was fine, hands us our menus. She then proceeds to ask what we'd like to drink, almost immediately as I touched my menu. I looked at her, and said, "I'm not sure at this moment." My other friend, said, "I would like an orange juice." She disappeared, and never came back. A good ten minutes went back, finally a girl came up who seemed a bit incompetent herself, she introduced herself, and didn't even apologize for leaving us stranded, and confused as to where the other lady went.
She then asked what we'd like to drink, and eat. I ordered the pancake combo, my friend Brandon ordered the Strawberry Banana Pancakes, and his Girlfriend Amanda, ordered an Egg Benedict. We all order the same type of drink, flavored coffee, two Irish Creme, one French Vanilla. When Amanda ordered her Egg Benedict, the waitress look very confused, and uncertain if she heard her right. She said, "A what?" Amanda looked at her, and plainly said, "Egg Benedict." Pointing to it at the menu. She then proceeded to say, "Oh, well. How would you like your Eggs." First rule of being a waitress: Know the Menu. The Eggs in an Egg Benedict, come pooched.
Finally, she left, taking our menus with her. We didn't see her for a good fifteen minutes, we still didn't get our drinks. Brandon eventually spoke up, and asked about our drinks. The waitress looked at us, and apologized saying she forgot about them, and went to make them immediately.
During this five minutes of more wait, and no waitress, we began to comment about what she did during this time when she could have gotten our drink. We witness, her clean off a table at one point, she didn't even wipe it down with a wet toilet. Just took some sort of loin clothe, and dusted it off, then reset the table. How unsanitary! And she also was serving another couple across from us, and on her lanyard was her cellphone, I could see if she got a text or a phone call from where I was sitting. That's not very professional!
Finally, she comes back with our drinks. They are so overflown, we have to use a spoon. We think, "Well, at least we got a lot this time." Only to find, our coffee was watered down so much, that the taste was unbearable, we sat in despair, as we desperately, stared at our waitress to return, another five minutes went back, she didn't come back until finally our food was here. Of course, during this time period, we were contemplating on leaving, saying forget all this. Our food, came. It was mediocre. The hash browns were over cooked, that they taste like potato chips, she drowned our pancakes in whip cream, which honestly more isn't always better, and Amanda's Egg Benedict, weren't good at all, rubber English Muffins contributed to that. As for our drinks, we asked for an alternative, telling our concern about her awful coffee. We all got sweet teas.
There was a decision made, we weren't going to leave until we talked to a manager. We were discussing all the things went wrong, so we could give our comment as quickly as possibly, and leave with that note. We noticed that Manager was doing the register, and took that as our chance. Our waitress, returns fifteen minutes after our food was served, we were done with our food for ten minutes, we were starving so it took us five minutes to scarf it all down. She asked if we needed anything else, we promptly said, "Our ticket."
There were separate tickets, as I scanned over the price, and saw she was going to charge us for the coffee, but not the sweet tea. I bought it to her attention. I said, "Why are you charging us for the coffee? We hardly touched it, it was awful. We shouldn't have to pay for it."
Rather than being polite and apologizing. She said, "Well, I didn't charge you for the sweet tea."
This is when I got snappy, I said, "Obviously. How much is the sweet tea?" She said, was like, "1...1...99?" I said, "Well, I would much rather pay 1.99 for a drink I actually had, than this coffee that is nearly three dollars that I took a sip of."
She turned ugly on us, and walked away, as it took her forever to get new tickets.
Mind you, THEY AREN'T BUSY! No one came in during this time, while we were being served. There was no reason for all this wait. She gives us our tickets, and doesn't say a word, no apology, nothing! We get up, ready to pay, and leave, with the intent to speak to the manager, while she did our tickets.
Ahhh, so we thought. Our waitress, made it in record time to do our tickets, but that didn't stop us. I knew she was avoiding the manager, I even whispered to my friend saying that. Our waitress turned around giving a look like, she had heard that. By this time, I had grown cold to her, and didn't care if she was upset.
So, the tickets were separate as mentioned earlier. Brandon and Amanda paid with a credit card. Voila, she does it. I give her cash. She doesn't know how to work the register, so she goes to the other monitor, where you are to ring up orders, not pay for them. She then comes back with her clutch, pulling out her money, shoving my 20 into her clutch, looking for change for me. I was appalled. She then realized she had not enough ones, so she turned to me, and said, "You're going to have to wait for your change." She said in a snappy tone.
I look at her in complete awe. How on earth did this lady have a job? We finally get to speak to a Manager, as Brandon took over telling her that the service was terrible, and that we weren't coming here again. The Manager, didn't apologize, ask questions, or even acknowledge that this should be addressed, instead. She said, "Well, let me see your ticket, have you already paid?" He answered, yes, that he did. And immediately, she said, "Well, you should have said something earlier." Bloody hell. What kind of manager is this?! How do these people get hired?!
I was finally given my change, and I left...sick to my stomach.
We arrived at iHop a little before seven, and left at 8:30...it took us five minutes to eat...
I'm going to call their home base in Glendale. I've never been so angry at a restaurant before, but there are more deserving people for that job, than our waitress. I want her fired. Karma's a ###. :]