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1.9 565 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
438 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 565

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Newest H&R Block / HRB Digital reviews & complaints

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D
12:03 pm EST

H&R Block / HRB Digital taxes

I went in february 13, 16. Too fill my taxes and Dawn Rogers make 2 mistakes, she put the wrong account number and then in my address she never put my apt num. They send my the money on 26 oct but because if the apt error i never received my money and now they are telling me, that i have too wait 60 more days because of their error, i dont think soo lawyer time, please... dont ever go that place please.

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TruthinessAvenger
, US
Jan 12, 2017 9:07 pm EST

I really wish a lawyer would work. Because it's unfathomable the kinds of acts they get away with on numerous complaint boards, yet little to nothing is done. I bet you rent money that this Dawn "person" probably got the lowest score imaginable to pass to do taxes. That's what they were doing when I was there. In the FAQs, when one read through all of them relating to the drastic decrease of tax quiz competency, senior (In both age and company affiliation) and stellar employees were to be replaced with more of these people for economic reasons. There, you get what you pay for, as incompetence runs wild and amok. Worse yet, it's encouraged. I hope you're going somewhere else, ideally somewhere where taxes can be done for little money to pay or free. Good luck to you for this year.

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6:15 am EDT
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H&R Block / HRB Digital tax services, still waiting for results

My mother has brain cancer and we filed an extension with HR Block in May 2016 for a July extension. We contacted them in July to find out the status and found the local office in Bunnell, Fl was closed. So, we were referred to the main office in the area; So Daytona. James Hartley stated our original rep, Marilyn Combee was on hiatus and that he would find out where in the process my mother's return was. After several calls back and forth, he then failed to return several calls. Next, we went to the manager of that area office. Lori Smith stated she would help us and that "your mother doesn't owe anything." If they knew that, then why can't we get any information? We were then told that perhaps her information was in storage. We have tried to reach Lori unsuccessfully on several occasions after our initial call. Here we are coming into November and we still have no information as to whether or not the return has been filed, what my mother's status is and we are going to need to file for 2016 soon! What is going on?!

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Wine Is Good
Wine Is Good
, US
Oct 29, 2016 5:46 pm EDT

Never occurred to you to call the IRS themselves?

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TruthinessAvenger
, US
Jan 12, 2017 9:13 pm EST

Wow. You're here again. I'll be short. I remember my boss saying that IRS was so short staffed, even if you were waiting hours, they would cut you off, effectively wasting all those hours waited. So she may have had a 1/8th chance or less to reach them. And that's if she just stopped life and became a hermit JUST to reach the IRS. Just as heartless and blindly pro-Block as the others I'm simultaneous repulsed by and pity. Oh, and people like you and those that work at Block showing that kind of crass and callousness Not just me, but others would call them Blockheads. Quite fitting considering your responses here, with lack of empathy.

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R
3:22 pm EDT

H&R Block / HRB Digital incomplete tax file

I filed my tax return for 2016 from h&r block. The file was completed on february 10th 2016 by charles brett. Along with filing my tax return, I had applied for itin for my wife as well.
Office address – 735 sw 185th, aloha, or, 97006
In may, I received a letter from irs stating that there were some mistakes in the itin application form for my wife and they have rejected the application. Also, since the itin got rejected, I received $600 less refund from irs.
I called h$r block office immediately and they gave an appointment to fix the issue and reapply for the itin. Next day I visited their office (10477 sw beaverton hillsdale hwy, beaverton, or [protected]) but the tax preparer told me that she would not be able to sign the itin application since she does not have the authority. I will have to go another day when proper authorized person will be present who can sign the itin form.
So far I have visited their office four times and no progress made till date. Neither the itin application has been sent nor has the amendment for $600 been filed. Also, I am not being able to send my state tax file since I have not received my wife's itin yet.
Whenever I am calling their office, every time they are saying that they will call me back but I never received a call.
These people say that they will guarantee of the maximum refund and accurate filing but I see that they do not have that much expertise. Also, they are very unprofessional.
Worst experience!

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TruthinessAvenger
, US
Jan 12, 2017 9:32 pm EST

Another one who represents 100% what I went through. Yeah, those employees who try and think of the client as a being to take care of and use all resources at their disposal to help will be harassed till they are rid of them, like with me and a few others, who I still have contact with. They got what they wanted from you, now they'll do these two things: 1, give you a runaround until you come back and file again, and 2. Find extra ways to fleece you of your hard earned money and get you in MORE trouble with the IRS. My ex-co-workers there would be petty like that. All it took to earn their ire would be just to call and ask what you're asking. Beyond just ITIN. Anything. And POW! Suddenly, they're manipulating taxes before they're sent.
By the way, people don't know this, but we don't REALLY send taxes. They're on hold until you leave. After that, we send them. Irrelevant if you pay, even. We're supposed to say it was sent, send you on your way, then close to closing, that's when we'd send them.
It'd be for reasons as stupid as "Well, IRS isn't going to look at taxes or send refunds until either XX Date or XX weeks from now, so why send it now?" So in the front, the taxpayer sees return sent, in the back, where the computer is for actually fully sending it, it's where it's waiting. Where ALL adjustments can happen. A few people were made to have to fill out sheets for EIC Rejection. Though when it happened to them, very few came back. It didn't matter to them: their petty, Troll like grudge was settled. And they bragged and took great glee in it. In parting, I'd say use someone else cheaper, who's more empathetic towards you, use a tax program, or a tax free clinic, like VITA. I wish good blessings for the new year for you.

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3:01 pm EDT

H&R Block / HRB Digital tax service

H & R Block Tax service filed an incorrect return to the IRS and Colorado Department of Revenue For Tax year 2015 for my nephew. When I called it to their attention, they had to file an amended return. The State of Colorado needed additional tax dollars and a penalty was assessed. The office at 4880 W. 120th Ave., Westminster, Co. then wanted me to provide all of the information that they filed. This information should have been in their records. They also wanted us to pay the penalty to the State of Colorado and then file a claim with H & R Block and in Mr. Emerson Ball's words, "see if it would be reimbursed". I have say that anyone that wants to use H&R Block for tax preparation needs to check out other preparation companies.

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TruthinessAvenger
, US
Jan 12, 2017 9:37 pm EST

I fully agree. I'm disheartened that you went through the textbook situation I had to face numerous times in there. They punish whistleblowers almost Snowden like. That's why there's high turnover. Well, one of the big reasons why. And corrupt, sleazy acts like this happen. I hope you're checking out VITA free tax clinic sponsored by the IRS or using a reputable online tax program. Have a great new year despite this.

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12:00 pm EDT
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H&R Block / HRB Digital - tax prep

I will try to be brief. I relocated to Michigan for a new job in 2012. I had my taxes filed by Rob Mull at H&R Block's 338 E Lewis, Milan, MI 48160 location. He was recommended to me by family. He successfully filed my 2012 taxes. The issue that I am contacting you about started with my 2013 taxes. I will be upfront. I did not purchase the "Peace of Mind"...

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1:35 pm EDT
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H&R Block / HRB Digital tax preparation 2015

Filed federal taxes and state taxes (Dc, va and md) with h&r block for year 2015. [married filing joint]
Location: address: 2607 columbia pike, arlington, va 22204
Phone: [protected]
Prepared by danitza loya, senior tax advisor 5, h&r block, ptin: p00275140
The tax prepare called multiple times to verify part year status, was provided with all the documentations asked, and assured that the taxes will be filed separately. Me and my wife received a 10, 000 $ tax notice from dc, as the prepare "forgot" to check "filing jointly box". The tax notice has resulted in loss of credit score (806-680) , loss of opportunity to refinance primary residence with monthly loss of 200$ for next 1-2 years, 3000$ expenses in visa filings due to late applications, significant mental anguish. Very poor communication. Do not file with h&r, they are unprofessional.

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Annabel Virella
, US
May 04, 2018 4:21 pm EDT

I have also used Danitza Loya's tax preparing services recently and received multiple letters from the IRS stating that she had made errors and, as a result, I owed more taxes. Upon meeting her, she racial profiled me and refused to speak to me in my language of preference. Then she argued with me when I pointed out that she had misspelled my name wrong on the return and had incorrectly entered information from my W2s into the tax preparation software. Also, she did not explain anything that she was doing, was very confrontational, and conveniently out of the office every time I came in to discuss the IRS letters I had received. She is wholly unprofessional and her services are grossly overpriced considering her inaccuracy and incompetency. In short, I do not recommend her services to anyone EVER.

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TruthinessAvenger
, US
Jan 12, 2017 9:57 pm EST

It's very unfortunate that you had to find out that way and the destruction it caused you, albeit, hopefully, temporary. Yeah, if I remember correctly, Senior Tax Advisor 5 is the highest you can get. But I was the lowest you could get since I was a new hire, and people, when just doing taxes there PROPERLY, wanted me rather than them. Which gave the employees there another reason to hate and pick on me. Hopefully you're using either a tax program or found someone who charges a reasonable price.

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C
10:06 am EDT

H&R Block / HRB Digital poor quality of work and lack of communication...

Went in on April 5th 2016 to do my taxes...We agreed to pay with refund. I had also asked for some extra adjustments for previous years. They have been holding my 2015 taxes until my [protected] returns have been adjusted... There is a $20 difference in which I would have to pay hr to get my wife and I taxes submitted... The agent said I wanted her to hold off until the previous returns have been updated...This is not true...Why would I hold up receiving child tax credit when I know it could take 3-4 months to get the previous years sorted out?
And hr block claiming to be tax specialists..This is a joke...If they were as good as they say I wouldn't have to be going back 5 years to claim my portion of benefits that I have paid...Do they know taxes or just how to enter numbers...?
there has been almost no contact from them to me unless I called them multiple times... The settler Alberta h&r block is a joke... I will not be returning... I would rather pay the extra $ to have a real professional do my taxes... And actually know what they are doing... When you do business you pay for work to be done correctly and promptly... Neither of these are being offered to me but yet I still have to pay...

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TruthinessAvenger
, US
Jan 12, 2017 10:09 pm EST

I hope this isn't going to be offensive to you, but all I needed to read was the title. The compensation structure pretty much rewards those who are weaselly with their ethics, such as screwing it up on purpose to save time, but bilk as much money out of you as quickly as possible. Rinse, lather, repeat as quickly as possible. I really hope you're going either somewhere different or using a tax program or VITA, IRS sponsored tax site done free, if you meet at least the most public scope: $20, 000 single filing status, $50, 000 all others. Hope this helps. Don't be a victim again.

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9:44 am EDT
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H&R Block / HRB Digital bad customer service and lies about getting straight away. after getting it done they told me 21 days

My best friend is in hospital and got cancer and he is not very well. I wanted go see him in hospital before he passed away. I called H and R block Chirnside Park and asked them if they did tax return straight away and I will get my money. The lady said yes so I want and got my tax return done. After finishing my tax return the guy told me 21 days. I have already contacted radio station and some TV channels about this matter. This is not the right way of doing things. If my friend passes away I'm going to take this matter to the court. I called the manager at Chirnside Park Victoria so many times to return my phone call and she hasn't. It's not very professional at all. I'm contacting the ACCC Australia for more complaints and how I was treated.

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Wine Is Good
Wine Is Good
, US
Jul 24, 2016 5:39 pm EDT

First off, no company has anything to do with your friend having cancer and whether he will die from it. Second, H&R Block only files your taxes. They do not control the IRS. The instant refund only applies to tax payers who the IRS does not flag. There is no way for them to know ahead of time if the IRS is going to need to hold the return. That is between you and the IRS.

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TruthinessAvenger
, US
Jan 12, 2017 10:13 pm EST

Except for your first sentence, the rest, which I have a strong suspicion will be as rare as double rainbows, I agree with. Block doesn't control the IRS and we were to tell people about 21 days as cushion for us so there wouldn't be unnecessary complaints and hostile visits saying we want our money. Where is it? It's not on the date you said it would be.

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M
12:33 pm EDT

H&R Block / HRB Digital charged by irs for mistake made by block employee-not my mistake!

I had my taxes done by block north little rock arkansas 4/7/2015 as I usually do and later get a letter from the irs saying I owe them nearly 1500.00 for 2014 taxes. Well this can't be right because block did my taxes? I go to them to get the matter taken care of and am told because I didn't sign the peace of mind paper they can't do anything. I didn't sign it because they gave me a paper stating that they stand behind their work and guarantee their products and services. The employee did not include my social security on my taxes. I was filing three things that day: my father's death insurance, my pension and my social security. If I had not given the proper papers, or gave the wrong information, or had not come in with the papers, I could understand. However, I had given this (Person) everything she needed to take care of my taxes plus fees and now, block tells me they can't help or won't help by refunding me my 1500.00 and firing the employee. They attempted to send me my fees and my interest to make them feel better! Shame on you block! This is how you treat a customer and a former block employee! Shame on you! If 1500.00 is going to bankrupt you then "please" go out of business! Mary thrower

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Mick Masters
Worcester, US
Nov 19, 2022 2:37 pm EST

Mary Thrower. Sorry this happened to you, but you signed that return. Therefore it's your responsibility to question everything about it. It's very evident whether or not Social Security income is entered on a return. You also refused to get the Peace of Mind which would have covered that 1500 to the IRS. It's only 40 bucks, and you refused, again that's on you and not them. They also tried to make you whole by doing what they could by refunding your tax prep fees. But you wanted someone fired because they made a mistake? Wow, you are just the worst kind of person, aren't you.

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Informed opinion
, US
Nov 21, 2023 3:21 am EST
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The tax preparer was responsible for entering all information you provided onto the correct forms, whether you purchased Peace of Mind or not. I have never understood why, after being charged the already exorbitant fees for professional tax preparation they proudly "stand behind" in the first place, that the "Peace of Mind" add-on would even be a necessary additional expense. I'm Still confused about that, and I worked my first season as a "tax pro" there last year. And even though I believe there is some amount of compensation for preparers who sell these extra "protections" at the very end of the tax preparation appointment, I would mention but never "scare-monger" any client into paying those extra expenses, as most of the people I prepared returns for were low income individuals with relatively simple returns. As a client for many years prior to becoming a tax preparer there, I questioned this expense each year when it came up, asking "Well, what am I paying for here if not for the peace of mind that my taxes are being filed by a professional tax preparer backed by a multi-million dollar conglomerate?" If this happened as you described, and you presented the documents and they neglected to report the information, they will have had a record of each document you brought, proving beyond a doubt that what happened to you was Clearly an outrageous mistake on their part. The client signs the return in good faith, which is also Clearly a reasonable assumption on their part. Despicable.

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TruthinessAvenger
, US
Jan 12, 2017 10:20 pm EST

The headline alone made me skip to here. The rest was going to be an old story that still pains me no matter how many times I see it. It doesn't matter if you bought Peace of Mind or not. They will make mistakes, 90% of the time on purpose, because the compensation structure actually favors it. And you'll suffer. I hope this is the last time you'll go there and you have access to either an online tax program that's reputable or VITA, a free tax prep site with conditions. One huge condition to get out of the way: Single: $20, 000, all other filing status: $50, 000. Above that, can't have VITA. Hope you're helped by this.

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Mick Masters
Worcester, US
Nov 19, 2022 2:31 pm EST

Hahaha. This comment is so ludicrous and ignorant that I had to laugh. There is no compensation structure that favors making mistakes, let alone at a place like H&R Block where if you deliberately make mistakes on a tax return you are required to pay hefty federal fines, and face disciplinary action up to and including termination. Yes, mistakes happen. Numbers can easily get flipped from a 54 to a 45 for instance, for even a preparer with years and years of experience. But there is nothing deliberate about it, and to suggest otherwise is not just insulting, it's just dumb.

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12:53 pm EDT

H&R Block / HRB Digital worst tax service ever received

February through June of 2016

I submit quarterly taxes. In February I had my taxes prepared in the White Oak office of Silver Spring. They were completely unprofessional and distracted. They answered phone calls while doing my taxes. The Internet was down so they asked people to just wait and didn't update people. I had to reschedule and go back more than once due to that problem alone.

THEN the real problems began. I was told that I would be getting a large refund that I was going to use to pay for my quarterly taxes for the year of 2016. They gave me an estimated quarterly federal and state tax amount. In April I received a letter from the IRS basically indicating that I owed an additional $55, 000 to what I already paid for the quarterly year of 2013. In essence about $80, 000. I promptly went to another H&R block office. I was told that I could get help as I purchased the Piece of Mind Plan - oh by the way the cost for my appointment for this crap job was almost $500. So ofcourse I can't be helped by the initial people that prepared my taxes.

I had to redo my taxes, pay an additional $50, 000; have a MUCH larger than anticipated quarterly payment compared to what I thought in February. So then had to pay my first quarterly in April and then in June which came to $80, 000 in two months because of the overlap and mistake.

On top of that NOW I start the "Peace of Mind" process which is NO Peace of Mind. It was submitted, no one knew how long it would take. On May 23rd I get an email saying it was approved and I would get a check in 7 to 10 business days. 10 Business days roll around and I call being told I will get a call back in 3 to 5 business days. Three to 5 business days JUST for a response to the status of a check I should have already received because my taxes were SO botched up. I don't get a call so I call again and am told to wait til the end of the week. Then I get a call saying that they want to speak to me and an email saying I "missed their call" when they left a message pretty much before they closed. I called the next day and they say... a new check was released and I should wait ANOTHER 7 to 10 business days. I still have not received it.

At this point I will NEVER return to H&R block and do not think any one else should!

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TruthinessAvenger
, US
Jan 12, 2017 10:28 pm EST

I'm glad you're not, and I wish potential first timers wouldn't either. Right now, they're living on people's uneducatedness, more than anything else. That's how when you first start, they teach you sales, or as I like to call it, how ti manipulate people's dollars to put pennies in your pocket. Secretaries and employees were unprofessional at best and got aggravated to actually have to do work! And internet would go down frequently. Usually because the "Tech" people would clumsily unplug or misplug something somewhere. Very embarrassing and annoying. Well, I hope you're going somewhere different. As in another tax program online, or if possible, VITA, IRS sponsored free tax prep. Filing status max before disqualified from VITA Single $20, 000 all others $50, 000. I hope you'll not have another experience like this again.

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9:01 am EDT
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H&R Block / HRB Digital service paid for but tax forms never sent in

I went to have my taxes done with H and R Block in March 2016. A few weeks later I realized I hadn't used a large receipt for my Medical expenses that would have made a huge difference. I went back to the same office and paid for a revision (which I think should be free with the outrageous fee they charge initially) and expected it to have been sent in. This date was April 4th 2016. I was told it takes 4-6 weeks to be processed by Revenue Canada. In June I received a bill from Revenue Canada...the revision was not on there. I called the office I had used but it was just a "pop up" office and was no longer open. I then called the office that is supposed to be the main one for my area. They had no idea what was going on with my file, nor did they have it. I was told they would request the file to be sent to them and I would hear back in a few days. Three weeks later, I called them and was very upset at not hearing anything. They still did not have my file and would again call me back. I informed them that if I did not hear from them later that day with some sort of information that I would be calling head office. I did not hear from them. Two days later I called head office and they said they had opened a file for this complaint and would have it looked in to in the next 2 business days. A week later I had not heard anything and I called head office again. They said the same thing, a few more days. I then started to get calls from the previous office who I did not want to deal with again. I called head office again and let them know this, now a Territory manager was supposed to call me. To this date no one had contacted me and it has been over a week again. This company had THE worst customer service I have ever dealt with. My taxes have still not been sent in and I did file on time. According to the government though, I didn't sent the revision on time. I am paying interest on a balance that is not correct, it should be half of what it is. I paid for a service which was never completed. The purpose of going to a company to file your taxes is to have peace of mind that it will be complete and filed and end of story. I will never recommend H and R Block to anyone EVER! I will keep pursuing this until I get my money back, interest paid for and my taxes are filed correctly and have a apology for such horrible service.

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TruthinessAvenger
, US
Jan 12, 2017 10:37 pm EST

I mentioned it before, but it's two tier, one hidden: the first is public. You pay and it shows it was sent. That makes customer happy and go away. But it only goes to a clearinghouse each site has. Ours was in the back room. Any one employee could access it. That one is where we could truly send it. That was for validation purposes or as a safe space if IRS wasn't accepting returns at the moment. But H&R Block being who it is, that's where we would keep returns languishing, a good part of the time forgotten. Sometimes for petty reasons, sometimes just plain apathy for people's returns after we get money from them. Be glad you didn't get accuse of fraudulent EIC charges, like claiming kids you didn't have. Which my ex-employees would do to get them in legal trouble to the point the victim now may get jail time or bad press if it was a slow news day. Oh, and don't hold your breath. It's policy never to admit mistakes. Anything that'll cost the company one penny will be protected by the sleaziest ways imaginable. Sorry to hear about your bad experience. Just count your blessings it wasn't worse, and that you're either using a tax program online or VITA, FIling Status single $20, 000, all others $50, 000 to qualify. Hope you have better times ahead.

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12:09 pm EDT
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H&R Block / HRB Digital tax preparation

I went in to file my 2015 taxes in march, the tax prep that helped filed my taxes wrong, i didnt find out till i relized i haven't received my check. I called the irs n they told me they couldn't find my information. Then i re submit it n they tell me it was the wrong way to file. I go back to where they prepared my taxes and they refuse to give me an answer. Customer service keeps saying they call back n never do. When i finally hear from them they say they will not refund my money back, i am going to continue to presue this until i receive my money back.

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TruthinessAvenger
, US
Jan 13, 2017 8:49 pm EST

Yeah. 100% what I worked with where I was at. I'm sorry you went through that. All that I can say are two things: 1, use a very reputable tax program. 2. Use VITA, the IRS sponsored free tax clinic. Filing status single: $20, 000, all others: $50, 000. Hope you have better luck this year.

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10:35 am EDT
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H&R Block / HRB Digital unprofessional service

On april 3 2016 i went to h&r block in california mo patrica showman ptin/po1893996 firm ein/ [protected] to file mo property tax credit claim. I am mentally disable and rent my home. April 6 2016 it was returned and patrica showman did not include the 3 major things ssi copy, letter from landlord, and copies of rent reciepts. It took over two hours to complete and was mailed same day.On may 4 2016 i noticed that she didn't include my request for direct deposit, i called to issue a complaint to at least get my fee returned for such another mess up for which they told me that it would be mailed now something i really don't trust case # 1245715 to which i would receive a call in 7-10 bus. Days which would have been may 18 . I never received a call. May 25 2016 it was returned again stating they needed a letter from my landlord of rent paid, address, phone# and landlord signture. I called the patrica showman at the office and # is disconnected and closed. So i called mo dept of revenue got their fax # and fax may 26 2016 . It will take 2-3 weeks to get into their system and another 8 weeks for refund.I now demand your company 100% accuracy garnatee. Also i want and well deserve your company to send me a check for 731.00. This whole experience is unacceptable, unqualified, and totality unprofessional.If i do not get satisfaction immediately i will be force to contact my lawyer. I demand and deserve a immediate response. I'm am throughly disgusted and very very angry on how i have been given the run around and will not get what was promised by your company. Junior wayne stone ss# [protected] phone# [protected]

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TruthinessAvenger
, US
Jan 13, 2017 8:53 pm EST

That's sad. Just by reading your title, it said all I needed to know without reading it. Because it would be a rehashment of what I left this gulag of a job for. Hopefully, you'll use either a reputable tax program, go to VITA (IRS Sponsored, Filing Status SIngle $20, 000 all others $50, 000), or find someone competent and reasonably priced. Good luck this year and hope it goes better than when this incident happened.

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10:42 am EDT
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H&R Block / HRB Digital employee in slatersville, ri

I am extremely frustrated with how my taxes were prepared! An employee from Slatersville, RI did my taxes for me, don't remember exact date. I was told the she would mail them out. I have been checking for refund status on IRS and on RI. I keep getting no record found. Supposedly they were mailed on mid-late February. I spoke with her and she said oh I'm sorry I never mailed them. I will mail them today, which was about 2 weeks ago. Still no record found when I search for where's my refund. Now, seeing this has happened I can no longer receive my refund for RI renters! That's $300.00 that I am out! Because of Jennifer Merchant. Which is the manager of that location? It must be nice to mess with people's information and not even care. I am on a very fixed and tight budget, seeing I mainly, received SSDI for the year. I only worked for 3 weeks bout of the whole year! Must be great to vacation as you please while others are struggling to survive and the customer suffers because of an incompetent employee. I will never use H& R Block ever again and I will never recommend H&R Block to anyone! She also screwed me when at the end of your return you sign and preparer is supposed to sign. She never signed my paper. She typed in. Self Prepared. I don't even have a clue as to how to do the paperwork. Also the paperwork is only for IRS, there is nothing in my paperwork for the state of RI. So ya I am not happy at all. She cost me $300! Who's money is she using for her vacation to Jamaica? Which taxpayer? I'm all done with H&R Block and Jennifer Merchant!

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TruthinessAvenger
, US
Jan 13, 2017 9:13 pm EST

Yeah, I'm sorry you were the victim of the usual gyp you out of your dollars to earn your preparers pennies in their pocket. It's a nasty combination of uneducation and greed plus time-pressure and people with your problems come out in droves. It's saddening to see, and I hope you don't go through it again. Use either a reputable online tax program, or VITA, an IRS sponsored clinic that does free tax returns if you have filing status single $20, 000, all others $50, 000, or a reasonable priced individual. Hope you have a better year now.

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H&R Block / HRB Digital tax service/advice

H & R Block Inc., U.S Headquarters
1000 Alameda St. Ste 120
Norman, OK 73071

To Whom It May Concern:

We tried to contact H and R block through the Better Business Bureau on April 6, 2016 but did not receive a reply. We are now contacting the CFPB for help with our complaint.

We are writing to complain about the lack of basic tax knowledge of one your senior tax advisor’s.

We went to the H & R Block located at 211 N. Euclid, Suite C, Fullerton, CA 92832. We met with Ronald Glassman, Senior Tax Advisor 1. He claims over 10 years of experience.

Our issue with Ronald Glassman is his inability to give us basic tax advice. We have been filing our own taxes for years. We came to H&R Block to get advice on what we could do to not have to pay taxes in the future and instead get a refund. Ronald Glassman asked what we were claiming and we told him “one and married.” His reply was “I have no idea, you should get money back.” We then had to spend hours of our own time researching to solve what ended up being a very simple solution, something Ronald Glassman should have been able to advise us on. Ronald Glassman also failed to fill out the tax forms correctly after we had already sent our payment to the government. This resulted in us having to take time to go back to his office, resign paper work and now we have to wait for the government to send us a refund.

To have a senior tax advisor unable to advise us on our taxes and charge us $412 is tantamount to theft. We would like to have our money refunded.

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TruthinessAvenger
, US
Jan 13, 2017 9:22 pm EST

I'll be the concerned, as much as I can help. First, titles mean nothing. I came in fresh, albeit with a degree in accounting, and was doing taxes supposed to be at advanced level preparers, judged solely on your H&R Block title you take tests for. That's because of how the commission structure and the anti-ethic environment is built. To do what you say would mean preparers would lose money, ergo the company losing money and would close down. So just throwing them through slapshod and reckless is now acceptable, regardless of how many complaints are submitted anywhere. I really wish that class actions would start to be taken by these attorneys general. But I hope you're going somewhere different, anywhere that's not H&R Block, but also avoid Jackson Hewitt and Liberty Tax Services. VITA is ideal, the IRS Sponsored tax clinic doing taxes for free. As long as you meet filing status single $20, 000, all others $50, 000, you can go get them done. Hope your year goes alot better. Don't give up the fight.

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2:24 am EDT

H&R Block / HRB Digital bad tax consultants

Went to one office to make sure I had the correct paperwork for a house sale. There was only on consultant in the office and she stated she knew nothing about real estate. She took my name and number and I was told someone would get back to me in the afternoon. No phone call. The next day I went to another HR Block office and the office manager said she could help me, so I made an appointment the next day. When I went in for the appointment and started talking to the consultant she stated she did not know anything relating to farm issues. She stated we were not a rural community. We are a small town go any direction and you hit a farm 10 minutes from downtown. So I got sent to a third consultant who states I can not use credits or deductions and that the HR Block consultant last year did my taxes wrong. After I went home to gather more paperwork and returned and pushed for the credits then the consultant stated that yes I could use the deductions/credits. I went from owing a big chunk of money to actually getting money back. These are supposed to be professionals (even though they could not do the basics). I would expect for the high $500 that I was charge they would be able to help and I would not have to see multiple people.

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TruthinessAvenger
, US
Jan 13, 2017 9:31 pm EST

Again, your title summarizes it all. Because you said real estate, it would be too complex for VITA. So for you, a reasonable priced expert would help you. Hope your year goes great.

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4:09 pm EST
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H&R Block / HRB Digital plymouth wi office

I purchased your software for my home PC and I had a few questions, I know Roberta from the office in Plymouth, Wisconsin and I went there to ask her questions, She was busy and the other gal Kathy tried to get me to go to her. Well I know Roberta and I know Kathy and I do not want Kathy to have my information so I said I would wait for Roberta to finish the person she was with. As i was waiting kathy told Roberta i was there, and robertsa told me she would be awhile. I said it was fine. I can wait. I was not making any noise what so ever i was staring at the poster of the man with the bow tie not even in the direction of the staff or clients. I was staring at the poster noticing one side has a kind eye and the other not so kind, and found it odd. but then I was looking at the poster and doing some figures in my head, not making a single noise when kathy approached me and i felt i had to leave the building, she was forceful and stated i can tell you when to come back. (No she can not tell me when to come back, this was a one time only shot. (Well I drove over 60 miles to speak at Roberta a person i trusted, but was tossed out of the office in an unkind manner. (Other places allow you to wait, what is the issue? I was wrongly treated, and I am not going to use H & R Block again EVER. I know these people and there was only one client in the office. I made NO noise NONE. I was minding my own business. To be expelled from waiting, how rude. I purchased your software but I still have a question. one that will never be answered due to the treatment of being forced out of the office. I will go to some other place that does not mind if I wait in the office to get a couple of questions answered. How horrible i was treaed and felt. I did nothing to deserve that. NOTHING

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sellanyphone1
sellanyphone1
Dubai, AE
Feb 15, 2016 7:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

If something we buy or sell software or any used, second hand, old, refurbished Mobiles and Laptops and many more electronics from online shop then it is not like insecure. as your article such things happens on the way. http://sellanyphone.ae/

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1:35 am EDT

H&R Block / HRB Digital tax preparation and service

Went into have our taxes done in feb 2016, it took 2.5 hours for simple taxes..
Went back and picked them up with being told we had a refund coming.We paid $278.00 on feb 20, 2016.. march 10 we recieved a letter from IRS stating we owed $1800.00 due to miscalculation on form 8962 to the 1040. Went back to the H R office and showed the letter to them to be told to call the IRS and figure out the problem.. You advertise that you will help then this is how you help? Went back in for another associate to attempt with him repeating several times that he didnt understand what she did. I then explained that i didnt have the form that the IRS was even saying the mistake was on, which he replied "We dont copy all the forms." After attempting to call the IRS ourselves and being on the phone 4 hours, went back to the office with it being closed, at 3:00 on a wed!
I feel we should be refunded the fee of having our taxes done, , due the fact that we had to take them to a CPA and have them redone to figure out their mistakes! Also due to the penalties we will owe to the IRS and the CPA for redoing them! This office is in webster city iowa..

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TruthinessAvenger
, US
Jan 13, 2017 9:38 pm EST

Yeah, your time there is accurate. I stopped doing all that since the majority of it was sales pitches I really didn't want to do, especially peace of mind, which was an implicit assessment of lack of knowledge on my part. The rest was usually rebootable errors, taking 10 minutes or more, because our in-house tax software was as crappy as a cut rate, malware infested tax software. I only managed to get it down to 1 hour though. Embarrassing. The company actually gets in the way of your own work. Well, I hope you go somewhere different, and you use either a tax program or IRS VITA. FIling Status single $20, 000, all others $50, 000. Have a happy new year.

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3:58 pm EDT
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H&R Block / HRB Digital basic 1040 tax return fee overcharge of $217.00 dollars

April 18, 2016 date of incident
April 19, 2016 first call made to resolve problem... Ignored
April 20, 2016 second call made to resolve problem.. Ignored
April 21, 2016 filing this complaint
H&h block, crecent city, florida... Office # 08985, phone # [protected]
I have used h&r block to do my tax returns for the past 4 years
For 2013 fee was 39.00 dollars
For 2014 fee was 39.00 dollars
For 2015 fee was 217.00 dollars with no changes what so ever in my return information. I am retired and living on ss and small pension.. I have owed no taxes for the past 4 years... When I questioned the fee I was ignored and confused... I believe I was deliberately over charged because I am a senior and easily scammed. I have all the original paper work from h&r block to substantiate this claim...
Annmarie schwab ss# [protected]. , 1381 us hwy 17 n, seville, florida, 32190... Phone # [protected]

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TruthinessAvenger
, US
Jan 13, 2017 9:49 pm EST

As it is with this complaint area, all I have to do is read the title to respond. This is extremely regrettable to say, but it is still true nonetheless. For a usual 1040, it's BASE price was $250. Kicker, it may be higher now. All total including state and if you have a refund, no other products yet, it's close to $400. And yes, boilerplate, all they'll take is your money, after that you'll be treated hostilly, just like a mugger, except they do it legally and no violence. Hope you're using something else. Hopefully IRS VITA. SIngle status $20, 000, all others $50, 000. And tax programs that are reputable. I hope your year goes better now.

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11:45 pm EDT

H&R Block / HRB Digital refer a friend

I have used HR Block since 2003 to do my taxes and never seem to have any problems however I referred a friend to use HR Block because her previous tax person charged her 300.00 to do a short form.
I knew it would be less expensive for her to use HR Block. When I made the appointment for my friend I was informed on what paperwork she would need to bring with her and last year taxes return was one she had to bring. I asked why and was told that HR would look them over to see is perhaps something was missed .
My friend that I referred went for her appointment and it was a nightmare for her. First she tried to claim her uniforms that she must have for work and she was told she couldn't claim it because she had to have spent at least 6000.00 in uniforms which I thought was not correct.
Than her last year taxes were never looked at and than she was told since she purchased health insurance through the Affordable act that she had to pay 775.00 to Federal because the Affordable Act was paying a portion of her health insurance premium. This was very difficult to believe since it is extremely unlikely that the government ever pays more than they have to ..

My frustration with this is my friend only makes 9.50 an hour and she rents a apartment and she always received a refund from the IRS and never had to pay Federal. Nothing had changed from the prior year to this year except HR Block said she owed.
Needless to say because of this nightmare my friend went through we are no longer good friends.. I had this friend for 20+ years and now it is over due to me referring her to HR Block...
UNBELIEVABLE.

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TruthinessAvenger
, US
Jan 13, 2017 10:32 pm EST

You're not gonna like what I'm going to say, but with all that's happened, I hope it doesn't hurt all that much. First, I had at least 2 friends who wanted to be my clients through Block. Oh, did I nearly lose their friendship by lambasting them so fiercely with what I witnessed there and getting, in essence, 0% of the gains from the overprice, thereby victimizing both parties (me and my friends). I did it or free or a huuuuge reduction in price. Because I knew because of their corruption mixed in with ineptness, that only enemies being sent here would make it common sense. With what you said, only someone that ill informed would actually think H&R Block was cheaper than the other person your ex friend went to. And keeping with honesty, having me go through that, I'd immediately break my friendship with you, too. In fact, I'd go further and declare you as an enemy. Me, I don't do friend as if they're collectibles. I've seen the havoc it pulled on the popular kids in school and determined that is not what I want. As I got older, I then further decided that since my life has a high level of suffering in it now, those who add to it willingly or had lacked the mental capacity to ascertain what they were doing was harmful to me, usually way more emotionally than physically, regardless of what they've done for me, I'd ditch them. Life's too short to have people close to you add on. So while you may not be good friends with this person now, at least you still talk, I hope. I cut off all contact and will avoid or will get out of a conversation with an offender ASAP. So I hope you learn from this painful lesson to do your research besides just what you experience when you're going to do something like this again. If your friend is important to you, this should be nothing. Have a happy new year, and I deeply apologize if it seemed like salt-rubbing the wound. This is not my intent, but to highlight what should be learned from this painful moment.

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Jennifer Shey
, US
Mar 14, 2017 9:13 am EDT

well that escalated quickly!

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Contact H&R Block / HRB Digital customer service

Phone number

+1 (800) 472-5625

Website

www.hrblock.com

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