H&R Block / HRB Digital / tax prep at local h&r block office

My state taxes were prepared at a local Wesley Chapel FL office. Once home I reviewed them realizing they were incorrect. I returned to the office to get them corrected. The office manager N. Wolfe was CLEARLY CLUELESS as to how to prepare the taxes. She didn't bother to attempt to find out, educate herself, pick up the phone and ask someone. I asked for a refund of the prep fee. She refused. She did nothing to correct the error. She showed total disregard for me and my hard earned money. I was just dismissed and left on my own to figure this out. I contacted Block Advisors with my paid receipt. Taxes were corrected without hesitation by a true tax professional. I would have lost over $1000!!!

Nov 23, 2017

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