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1.9 565 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
438 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 565

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4:49 pm EDT
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H&R Block / HRB Digital - messed up our taxes

H&R Block really messed up our taxes this year...3 times in a row to be exact and now my husband and I are uncertain if we will receive our refund or our stimulus checks. We started out on H&R blocks tax website and submitted our taxes. We printed out our copy which said "married filing jointly" but somehow the information sent to the IRS said "married...

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3:34 pm EDT
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H&R Block / HRB Digital paying more for bad service

I went to H & R Block to have my taxes done, and paid the $200. to have my money paid to me the next day. When my taxes where turned in there were several mistakes which I was called to correct. Then apparently they were not turned in or lost. I called several times and no one returned my calls, nobody could answer what happened to the money. Then finally I got through to someone in the main office and was told my taxes would be free.

In the end when I received my check it came with a coupon for 50% off my taxes next year at H & R Block. The $200. was not refunded.

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why did i pay so much
Pittsburgh, US
May 10, 2011 5:58 pm EDT

I paid h and r block over 500.00 dollars for my taxes and still nothing. When I filed they said that I would receive my taxes is 20 days, but 2 months later nothing. I am so mad. When you try and call no one is there they left and when you contact IRS all they say is "working on it". I feel that I should not have to pay next year or receive my money back. Why did I pay 500.00 no one can answer my question. I only have one job and my husband is unemployed and just had twin girls. Nothing very hard, I will never use h and r block again.

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Taxprep4U
Mobile, US
Mar 21, 2010 1:54 pm EDT

10 years of service does not mean the preparer is an expert at anything.

Demonstrated experience is a great criteria but unfortunately most of us do not prepare all 50
states in a given year.

If you want the best H&R Block has to offer, then insist that an Enrolled Agent (EA) prepare your return. We don't have EAs in my area, so your next best bet is a Senior Tax Advisor V.

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Ten Year Tax Pro
St. Louis, US
Feb 14, 2010 3:27 pm EST
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If you go to an H&R Block office and have a unique situation, call ahead and ask to have an appointment made with a tax pro that has at least 10 years of service with the company as well as demonstrated experience in the areas you are concerned about (multi-state income, for example). An HRB office is a mix of seasoned veterans and "newbs", all able to do different things. I can't say anything that makes better past, bad experiences, but neither can I indict all preparers that work for HRB as charlatans.

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ANN
Corpus Christi, US
Mar 17, 2009 12:09 pm EDT

I have done my own taxes since I bought my first home in 1982. This year I worked in two different states, bought a home and had moving expenses so I thought it might be best to get a "professional" to do my taxes this year. Boy did I get screwed...the lady did not know what form to fill out for the second state and most of my refund went to them despite the fact I had so many deductions. I filed a complaint with BBB only to find out H&R Block are NOT members. Nor did they respond to the many request of the BBB Investigator.
Never again, it does not pay to do the right thing if H&R Block does your taxes! RUN FORREST, RUN

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2:05 am EDT
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H&R Block / HRB Digital i'm pissed and confused

I went with H&R Block from the recommendation of a friend. Never again! This was my first and last year with them. I got the Emerald Card crap and I regret it. The fees that H&R Block charged were extremely high and I wish I would've stayed with my small town tax preparer. I paid the $300+ fee upfront and the money was available the next day. It was my daughter's birthday and I wanted it to be special for her so I paid the fee. Does this mean I will get a paper check or what? I'm confused.

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tax-man2009
Jackson, US
Apr 25, 2009 8:53 pm EDT

You stated you paid your fee upfront for a loan... that is completly untrue. When you apply for a loan, H&R Block fees are paid from the bank to them. They don't receive a fee for preparing your taxes until you are paid under the conditions you stated. They do taxes, and that is what you pay for. The "loan" you requested is done because customers demand them. They don't force you to take them, and most preparers would prefer you didn't ask for them because they require mounds of paperwork (for which the preparers are NOT paid a dime) just so you can get money quick. The only people who make extra money for the service (loan) are working at the bank. H&R Block does NOT approve the loan, or even have a say in the approval process. It is done by the bank. Most people who apply for the loan have little money, and many are desperate for quick cash. They will go anywhere they can to get it. There are only a few tax business that offer these loans and I wish nobody did. You demand it. You get it. You pay for it. One of the last parts of preparing the tax return is to ask if the customer is satisified with the job the professional did. If you are not, you are free to take your documents and leave and go somewhere else. Next time do them a favor and go somewhere else. Maybe you can ask you local CPA for a loan. Good luck.

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genius_girl!
Kansas City, US
Feb 07, 2009 1:19 am EST

If you get denied from HSBC bank then your money will still go on the card in 8-15 business days. I've heard that this this year has been the worst. They're not training their "tax professionals" and people are getting charged fees for instant money never being told they have to go through HSBC. And then they tell they're cutomers they're approved even if they dont know. They never get an update on their $$ status...So thats when they call into the call center which costs $2 per call...only to find out from the reps they're not approved...Thats supposed to be the banks job!

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Janell Cornelius
Jamestown, US
Jan 28, 2009 11:00 pm EST

This same thing happened to my fiance.He also paid what you did and they said he would have his money within a day or two!That is crap he has been waiting 3 weeks now since he has filed and has not received a penny from it! Do you think he should get a lawyer and find out what can be done?

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4:19 am EDT
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H&R Block / HRB Digital emerald card & tax stimulus rebate

Are you an hr block customer that got the emerald debit card this year? Well, guess what, so did many many others! Now your patiently waiting for your tax rebate to be direct deposited since your refund was, right? Wrong! Unless you paid your fees up front, you will get a paper check, and most people I know did not pay their fees up front because the fees were so outrageous! Would you have filed with them had you known this was going to happen? I know I sure wouldn’t have! I know for a fact this will hurt their business next year. I have thousands of complaints on other boards about this, so I really expect hr block to make some serious offers at christmas this year to entice customers, because you know that they know they are screwed for next tax season. Most people that used them this year will hopefully do their taxes themselves through the irs. The main reason I am upset isn’t because I will be getting a paper check at the end of june (Argg!) , but the fact that if I didnt choose the emerald card when I went to hr block this year, I would have to pay an extra twenty dollars for a paper check! I know twenty bucks isn’t a lot, but it was the principal of the thing! I didn’t want to pay an extra twenty dollars for a piece of paper, so instead I opted for a little green plastic card that had soo many great benefits (Not!) that how could I go wrong by getting it? Now gas is 3.50 a gallon, and milk, bread, and eggs have gone sky high and I really need the free money (Yeah right!) the government has promised me. I would doing great this week because it would have came to me by direct deposit, if I hadn’t had hr block take their fee from my refund. Because of this, I am now penalized and have to wait till the end of june along with many other americans! Can I wait? Sure I can! But the point is, we were conned into this card, and now when we all so desperately could use the money, we have to wait even longer, after being told over and over through hr block customer service that yes, as long as our refund came direct deposit, then our tax rebate would too! What a lie!

I just sincerely hope that everyone that got shammed into this card and had this problem this year will remember next january and try to do them ourselves! If you are on the hr block emerald card hater bandwagon, please post! Thanks for the rant.

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GIGI IN KC
Kansas City, US
Jan 22, 2010 12:24 pm EST

I AGREE WITH ALL STATEMENTS! GOOD BYE H&R BLOCK! YOU SAY NONE OF THIS IS YOUR FAULT, WELL THE ONLY FAULT I TAKE IS PAYING 377.00 FOR A TAX RETURN I HAD TO WAIT ON. MAYBE YOU AND OR YOUR BANK WILL GET THINGS STRAIGHT. I GUESS NOONE HAVING ANSWERS FOR YOUR PAYING CUSTOMERS WILL SURELY HURT BOTH YOUR POCKETS. I WAS HOW EVER OFFERED A 50.00 GIFT CARD OFF OF NEXT YEAR TAXES...LOL. WHAT A JOKE! 50.00? NO I THINK I WILL TRY TURBO TAX AS WELL. HOW HARD IS IT TO LOOK AT YOUR W2 AND TYPE.

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robin cavinder
Lima, US
Jan 21, 2009 7:37 pm EST

i have been going to hr block for about 7 years, even though its expensive, i get my money pretty quick...not this year...i was told i was denied the same day advance, so i paid the extra 60 bucks for the 1 to 2 day advance...well after 5 days still no refund...so called them, now they said i was denied for the 2 to 3 day advance.after it said i was approved for it on their computers...also its free to call them for questions...but if you call them 3 times, on that 3rd call they charge you 2 dollars...thats why during my first two calls all they would say ...dont worry you were approved it will be on there...its all a scam...my brother is going to start doing it on turbo tax...it cost my brother 10 bucks, and he get his money in 7 to 10 days...hr block is a rip off...turbo tax is the way to go! if you make under 30 thousand it cost $10.60 with turbo tax...and they did his state all for a grand total 0f nothing, e-file was free...turbo tax will walk you through step by step...good bye hr block go rip someone else off, not me ever again...i hope you get sued again, i would love to be part off that class action lawsuit...

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stacy r lanning
,
May 08, 2008 10:07 pm EDT

I get mt payroll check direct deposited every two weeks. then on this past tuesday which was the 28th of april i checked my balance and it was 31$ short! They had taken it appond themselves to take my money with out my concent! i never even applied for this theft thing and now i am extremly upset bout them stealing my money with out my permission! and they better refund my money back or i will be getting ahold of a laywer asap! i have my rights! i even had a rep. on the phone and all she could tell me was to go online and i will get myrefund back! but what i did not understand is i had this person on the phone and she would not even try to fix the problem. just wanted to waste more time and go online. which is not good enough. they need to fix this problem. I have three kids to feed and take care of! and will not be treated like this! it is not right for some company to take your money with out your consent! And i will be switching banks that is a for sure thing!

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11:36 am EDT

H&R Block / HRB Digital more like deception card

I had an anticipation loan put on my Emerald card...well, after a couple of days, I got my loan. then couple of days afterwards i got my income taxes on the card. I was told that my anticipation loan would come directly out of my taxes as soon as they hit the card for the loan that i owed them. Well, it didn't but, i sure am missing a whole lot of money. And i mean like grands. I thought for sure with the money missing that they took their fees and loan out. Well, a month or 2 went by and i started getting these bills in the mail that i owe HSBC Bank (which is the bank they pull the loans through) that i owe them 500 + dollars...well, when i confronted the H&R Block station where i had my taxes done, the "general manager" said, well, it must of been a glitch in the system. Well, i asked do i still have to pay the bank back because of their "worry free guarentee", she said well yea, it wasn't OUR fault, it was the computers. I am so upset by this. So, when the bank called to "collect a debt" i asked the lady about the situation, and she said "Oh no! Not another one" well obviously this has happened to many many people.

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susan shepherd
,
Nov 18, 2008 4:57 pm EST

i had the same problem now i cant get the advance this year for christmas because it says i owe money even though i have a statement with a confirmation number showing it was payed in full

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3:16 am EDT
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H&R Block / HRB Digital two state income taxes filed incorrectly

Twice, HR Block incorrectly prepared and electronically filed my Maryland state income taxes. One state income tax was incorrectly prepared and filed by a HR Block senior tax consultant. Because of HR Blocks incorrect state tax preparation and filing I lost two state refunds.

HR Block is mum on this issue. I have tried, but found it impossible to have a simple conversation with anyone from HR Block to resolve this matter.

Therefore, I have contacted the Maryland State Comptrollers office, the State of Maryland Pension agency, our local TV investigative reporters and a lawyer. In conversation with these offices and in checking the paper work, all say HR Block indeed twice prepared and filed incorrect Maryland state income tax forms and I am due two refunds. My lawyer said the HR Block Piece of Mind policy has no standing in this matter.

HR Block advertises the following on their web site and yet I can not get them to review their own work. HR Block, if I pay the $29.00 will you review your own paper work?

H&R Block Second Look® Offer - only $29*

Your taxes are done. Were they done right? You've got people to make sure. Let H&R Block review your tax return, no matter who prepared it, for only $29*.

Last year, we found errors on 87% of all the returns that were brought to us for a Second Look® review. Those who expected a refund and refilled with us received, on average, an additional $1, 300*.

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Pat Kalup
,
Nov 21, 2008 1:48 pm EST

A flat tax rate and this kind of thing would never happen. Imagine, a industry has sprung up because the tax laws are so confusing and they are also confused. Who knew? The IRS is also known to give out bad advice. The surreal is real. Kafka make more sense than the tax codes at all levels.

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richard mitchell
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Aug 22, 2008 8:48 pm EDT

mistakes yes, h&r block made big time mistakes on my 06 taxes now i will have to pay around $5, 000.00 ( just my church offering thay put 4, 100.00 and the paper that was from the church was 1, 400.00 ) that will cost me $750.00 and that is a start .if you know any way to get h&r block to pay can you e-mail me at rmitchms@aol.com thank you, richard

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MikeV
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May 28, 2008 8:56 am EDT

It's hard to tell from your complaint what happened. Filing two tax returns will not get you two refunds. Everyone would be filing dozens of returns if this were the case.

Hard to believe that H&R Block is 'mum on the issue'. What does that mean? Dead silence when you ask them about it? They all duck out the back door when you walk in? They hang up on you when you call? All unlikely.

It would be interesting to hear H&R Block's side of the story. Do they disagree that there was a mistake? What kind of a mistake would cause you to 'lose' your refund. Why were two returns filed?

You took your complaint to a lot of places, but did you go to H&R Block's District level? Mistakes can be corrected with amended returns, so if you don't trust H&R Block, take your copy(s) of the return(s) and have another preparation company fix them and since you already have a lawyer, sue H&R Block for the charges of correcting the mistake.

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11:54 am EDT

H&R Block / HRB Digital your fees

Sirs:
I have had H&R Block do my taxes for years. We do not take our taxes to you rep. in a bushel basket. We have it all sorted & entered in a Wilson Jones ledger & categorized in their respective collumns. Your rep. remarked that it doesn't take any time at all to go thru our info. I realize that your fees go up, but this year it went up 60% from last years 2006 return! My wife (Jeanette Larsen) asked why, & the rep. said that H&R sets the fees? We had our return done in your Sheridan, Wy. 82801 office on Coffeen Ave. I am 71 and am on a modest income. I give you permission to check my return if you wish. My wife is on SS disability for life & it seems that $344.00 is way too much for us senior citizens to pay. Respectfully...Dave Larsen

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Unhappy Jason
Buckeye, US
Oct 12, 2011 4:10 am EDT
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A H&R Block employee made a huge error on my taxes! The error cost me an audit and I now owe the IRS $6000.00! The "Tax Pro" said I could claim my girlfriend's kids since they have lived with me for at least 6 months. She was wrong, it's 12months not 6! Now I just finished my audit and I was over paid on my return. H&R Block said they would pay for the penalties but I am responible for the $6000.00 error. H&R Block did my taxes, H&R Block told me what to do and H&R Block made the blunder! So, why am I responible for H&R Block's mistake? I was a H&R Block customer for over 15 years! $6000.00 is alot of money for a single income family of 4!

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4:02 am EDT
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H&R Block / HRB Digital beware of h & r block and hsbc

I got my taxes done at h & r block, and was offered a refund anticipation loan. I paid for this and was told I would get my money in 1-2 days. as hsbc (the administrator of the loan) was guaranteed to receive their money from the irs directly, I had no idea I could be denied, nor was I advised of this possibility. I called to pick up my check and was told I was denied. they would not give me a reason, and said I would still owe them $49.95. I said I was never advised of this. they told me to look through my paperwork, and sure enough, there was a paper that explained this, but not on any paper I had signed. the part of the contract containing this information was put into an envelope, and handed to me after I had completed signing my returns and other paperwork. my daughter in law had her taxes done at the same time, and was also not advised of this. she received her check, but after taking it to 5 banks (3 of which h & r suggested) including her own, she had to deposit the check and a 10 day hold was put on it. she was told by all 5 banks that they had to put a hold because hsbc could be slow in paying. this is all a scam. beware!

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dinobone
Divernon, US
Apr 15, 2010 11:51 am EDT

HR BLOCK and HSBC despite having recieved their ral loan payoff from the IRS are refusing to send me my the remander of my tax refund I called them both and HSBC keeps refusing to talk.

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dinobone
Divernon, US
Apr 15, 2010 11:46 am EDT

HR block and HSBC dispite recieving ther loan payoff from thr IRS are refusing and delaying my tax refund, I keep calling and they keep refusing to answer questions.

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SKAR
Passaic, US
Jan 24, 2010 9:52 am EST

H&r block sucks ****. I v done my taxes for five years with h&r sucks. Allways got my money as soon as I left the spot. This year. They did my taxes in 15min. Told me ok we r dome you ll get your money from now till two days. Like a dumass I beleived him. Its been two days and nothing. I call this morning and he told me that the bank dint approve me and he dint know why. I'm so mad cause I couldof save me 300 bucks and done it my self. The only reason I whent to them was because I would get money on the spot. They just lost a client. I got a feeling that next year they are going out of business. H&R sucks****.

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ducein08
Alliance, US
Jan 19, 2010 5:44 pm EST

I am having problems with my car so I did a RAL for H&R block, I have done this in the past but this year I was denied the RAL could not get explanation over the phone from HSBC. Well if I am going to get denied I would have done the taxes myself and saved $300. If HSBC not going to approve then loan right there and then then this should be offerd by H&R block. I have also had problems with Jackson Hewitt with giving me a check and I deposited it into the bank and started wriiting checks to pay bills, only to find out that the money from the check would not be deposited into my account for 10 days well I had checks bounce all over and Threat to sue my bank and Jackson Hewitt, well needless to say I got my money for filling taxes through Jackson hewitt and got my overdraft fees dropped from my bank.

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H&R Block / HRB Digital - h&r block peace of mind, or scam?

My recent studies indicate that H&R Block sold thousands of "Peace of Mind" contracts to military personel who are active duty, claiming that the Peace of Mind program will help protect them against mistakes in their taxes while on duty in the USA and abroad. The sad fact is H&R Block has cashed in on that warranty program because they only provide a 30-day...

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7:23 pm EDT

H&R Block / HRB Digital scam and cheating!

When I filed by taxs online with H&R Block, I signed up for the Easy IRA. This seemed like a good idea at the time, however, I still have not received account information and have no way to access my account. Each time I call, I am on hold forever. The few times I've actually talked to anyone, I was routed to another person and reached their voice mail. I left messages but have never gotten a return call. I have submitted multiple email complaints, and all I get in return is instructions to call the same number that I've been calling in the first place. I am running out of patience but will not give up my hard earned money without a fight. So anyone considering setting up an IRA with H&R Block - protect yourself and go to a reputable company.

The H&R Block Easy IRA is a SCAM.

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3:44 pm EST

H&R Block / HRB Digital scam and cheating!

I have been scammed by H&R Block and want them exposed. This has been going on for over two weeks now. Not only would I like my refund, but I want someone to hear me because I’m not keeping quiet about this. I am going to post this everywhere I can and if even ONE person responds it will have been worth it.

I would have to guess that my appearance (pseudo punk/goth) led them to believe I would not complain (or maybe realize) what they had done. But I actually am a shop owner (Drytear) and have owned a number of businesses. I simply will not tolerate this form of behavior/service. I have contacted numerous news medias as well as made a complaint to the better business bureau. I've made frequent phone calls to their district office AND main customer service numbers, only to leave message after message for someone to call me back (which they have not).

Here is the email I have been sending to everyone at H&R Block that explains my issue:

____________begin email_______________
To whoever will listen:

I was basically scammed by your establishment. I went to H&R because I needed the money right away. I already had my taxes prepared by a CPA and just wanted to have the refund disbursed to me immediately (as I had heard about on TV/radio). I explained to the accountant (who was there dressed in what seemed like pajamas and ignored me twice for a friend and then for a phone call when I had waited patiently for almost 30 minutes for her) that her work was easy, she just needed to quickly file my prepared taxes so I could receive the refund immediately.

Now (to my understanding), I have been denied something called a 3-min loan and a bank loan and I have to wait 8-14 days for a check that will be mailed to HER! This is unacceptable. I have basically just paid to have my taxes disbursed LATER than if I would have e-filed through my CPA for free. (AND TO SOMEONE OTHER THAN MYSELF! Whatever happened to direct deposit?) AND WHY AM I PAYING YOU HUNDREDS OF DOLLARS? What exactly did you do for me? I was scammed and I'm calling the better business bureau and I am calling EVERY TV/radio/newspaper agency in my area to complain about your disgusting service.

ada ruiz-carle
240.535.0979

PS: I also called your district office over 20 times... I get an answering machine at each attempt. Very nice. I feel much better now. :-/ I also called your main customer service line and was on hold for 35 minutes, before I finally just hung up the phone (as my cell phone minutes are dwindling along with my patience for your business).

____________end email_______________

I know I am angry right now... but this couldn't have happened at a worse time for me.

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anette mellott
, US
Feb 24, 2016 10:38 am EST

I have been going to HR Block since 1989 I have never had any problems with them I even got a emerald card from them a couple of years ago. But this year 2016 as been a night mare from hell. They charged me an arm and a leg to do my taxes and it only took her 20 mins. it would have taken her less time if she knew what she was doing. maybe her having a cold did something to her thinking. This year they charged me 35.00 to put it on my emerald card THAT I GOT FROM THEM! how stupid is that. Plus I couldn't get my MD put on my card cause the women didn't know how to do it with the emerald car. When it was all done and they tell you how much your getting back usually there fee is already deducted from there but when I got my return I was short 219.95 I called the IRS and was on the phone with them for 2 hours only to find out the money was HR Blocks fee for doing my taxes. So not only did I not get what I was told, it was a nightmare to get it done there. NEVER AGAIN! Beware people HR Block is a total scam. my 8 yr old granddaughter could do a better job then they did.

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ramsammyjames
Bronx, US
May 25, 2010 10:35 pm EDT
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i filed my tax with H&R block 2008 every thing went ok, 2009 i filed my tax with H&R block i did not get back my tax little do i know that some one used my 2008 info to filed for 2009 i did not get back my money . they say they have a very good security system to protect every one info but how come mine is out on the street and the person file their tax on my behalf if any one have the same problem please email me at ramsammyjames17659@yahoo.com, my lawyers is working on mine we need to take a stand and deal with this nonsense . so please email me .

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charlotte893098
San Angelo, US
Feb 01, 2010 10:08 am EST

Yes, It's true. H&R Block is ripping people off. I am a single mother of four. I am a nurse. I work hard but with 4 kids sure did not need to be ripped off by this dis-honest and un-ethical company. We are in big trouble because I took out a big loan from a title loan place based on the block lie and now they are trying to take my vehicle. I hope they are happy. I hope their lies catch up with them soon. Don't EVER EVER do business with H&R block.

I have news for anyone who blames this problem on HSBC. If an H&R block rep tells me I've been approved, they are accountable for telling me that! NOT THE BANK! HR block is a low life company who is preying on single mothers just like me who are desperate for money. They are lying to us up front to take more of out money just because we are desperate to get it sooner. HR BLOCK...you are all complete sleeze!

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Girlygirl136
Bullhead City, US
Jan 30, 2010 4:28 pm EST

Don't you people know that this country has changed? Do you pay attention to our economy and what has happened to our banking system? It is harder than ever to get a loan now because of what has happened, This is why you were denied!

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insectacila 1
, US
Jan 23, 2010 9:23 am EST

was a loyal custermer Never going back got loan in december filed income tax denied rapid refund which i get every year total cost 1400 am still waiting for refund bank fees loan fees rapid refund fees card fees they are scamming millions of dollars every tax season

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UpsetinGainesvilleFL
Gainesville, US
Jan 18, 2010 11:01 am EST

For the last 3 years my wife and I have filed Jointly using Express Tax (Owned By H&R Block) to do our taxs since it was closer to our house.This year Express closed down and referred us to H&R Block. So we went in December and got a Emerald Advance Loan of $600 from them and was approved Right then. Now its january 12th and we got our W-2's and went in to do our taxs.We filed for the 1-2 hour RAL like we have done for the past 3 years and Was Denied(No reason Given).So they pushed us towards the 2-3 day RAL telling us that we would have a better chance of getting approved for it.Now 2 days Later I am recieving calls from people claiming to be from H&R block asking for our Social security numbers and other information(I NEVER GIVE THESE OUT THEY SHOULD HAVE THEM ON FILE) So i Call the office where we had our taxs prepared and inform them of it and find out that We were DENIED for the 2-3 Day Ral also. But H&R Block is still going to charge us the fees for the 1-2 hour RAL and the fees for the 2-3 day RAL.Now we can expect to recieve our check in 10-15 days with almost $1200 taken out for their fees. This is the Last year I will ever file with them in Gainesville Florida. Now I have 2 bills that are due that i can not pay right now and I am out $1200 more while they sit back and smile about it. THREE YEARS DOING THE SAME THING EVERY YEAR WITH NO CHANGES TO FILING STATUS OR EMPLOYMENT AND THEY DO THIS. THEY SHOULD HAVE A GENERAL IDEA OF WHAT THE REQUIREMENTS ARE EACH YEAR FOR PEOPLE APPLYING FOR THEIR RALS.

And trying to talk to them is like talking to a 5 yr old about Global warming.
email- florida_bytes@yahoo.com

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grace02
, NG
Nov 07, 2009 5:53 pm EST

these two websites are fraudstars please block them to avoid chating more people

http://www.youfindmore.com/?aid=248&subid=&q=Cheap+Flights&n=10

http://www.marblehotels-resorts.com/Career_Opportunities.html

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Jinack
, US
Mar 09, 2009 9:15 am EDT

If you are attempting to get your refund back quicker than the IRS direct deposit (From the IRS directly) you are GOING TO PAY FEES! ANY money you get before the IRS releases the money to you or a bank WILL BE A LOAN! THERE WILL BE FEES! if you apply for a loan... THERE WILL BE FEES! if you get turned down, it is the BANK who did that, NOT H&R Block.

NOW, are there unprofessional employees at H&R Block? Sometimes yes! If you run into one of those, stop the interview and ask for another preparer or loacation! If they refuse, feel free to go elsewhere, but PLEASE let the company know so that it can be fixed in the future.

I hope next year goes much smother for everyone.

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AUGUSTA GONE
, US
Jan 24, 2009 8:10 pm EST

I AGREE WITH THE COMPLAINER BECAUSE I TO INDURED A SIMILAR PROBLEM. THEY APPROVED ME FOR THE EMERALD ADVANCED BUT DENIED FOR A 1-2 REFUND CHECK I AM CONFUSED..

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R Grody
,
Mar 08, 2008 4:45 pm EST

I work for Block. You went in to Block to get a loan with HSBC bank. Since your CPA already prepared your return when you went to Block to get the loan to have money in your had sooner than getting it from the IRS you are an express filer. The Block fee for an express filer is $100. This fee has nothing to do with the HSBC bank fees. The tax preparer has to enter your entire return just like it is done for a client who is having his/her return prepared by Block. The $100 fee covers the time and expertise of the Block preparer. In addition to entering your return for the loan application, the preparer is looking out for you by making sure the return is accurate. Any other fees above that are the HSBC bank fees and have nothing to do with Block. After entering the return, then it is time to send it electronically to the IRS and HSBC bank. Block acts as a facilitator, or bank agent, between you and HSBC bank. E-filing to the IRS has no charge; e-filing is free. Block has no control over HSBC bank and whether it approves a loan or does not approve a loan. Your refund is the collateral for the loan. You are borrowing against your refund. If HSBC turns you down for the loan, then your beef is with them, not Block. The bank, by law, has 30 days to notify you why you were denied the loan. You also get a free credit report. When applying for a loan, from whatever source, you run into the possibility that the loan application may not be approved. This is not the fault of the person or the company who helped you apply; the issue lies between you and the bank you applied to for a loan. You shouldn't be angry. What you did was try for a loan and you were turned down. It's similar to applying for a loan at the bank, there is an application fee at a bank. Paying the application fee doesn't guarantee you will get the loan. By the way, the express filer fee is NOT a loan application fee. I was just trying to give you an example of how it costs someone to apply and how the cost doesn't guarantee approval. I hope this explanation helps you.

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H&R Block / HRB Digital - social security numbers

My boyfriend and I have been going to the particular H and R Block for about 3 years. On this particular time, my boyfriend had recieved his W-2's before me and had got his taxes done before me also. When I finally recieved all mine I had made an apointment that day at the same place, but with a different lady. She was very unproffesional the whole time...

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H&R Block / HRB Digital tax preperation

I too have been screwed by the tax professionals at H & R Block.
I have used H&R Block for many years, in Maryland, and I have always been happy with their performance. I have recently moved to Charlotte, NC and I guess the standards down south are sub-par. My 'tax professional' entered my home mortgage interest as interest income. I am not an accountant and I do not pretend to be one but last night I looked over my tax paperwork prepared by H & R Block and I noticed this and like 5 other mistakes. I went back to H & R Block and they corrected their mistake and apologized BUT that dose not change that I now have to wait over 2 months for $2000.00 that I should have received in 8 to 15 business days. I don't know how well off you are but I don't like my money earning interest for someone else when it should be in my account. They could have waived their $247.00 fee. As a mater of fact they would not even refund the cost of preparing the 'Schedule B' that was not needed on my return. They claimed it was only a few bucks and I should not worry about it. It goes without saying I will never use H & R Block again and I will try to save anyone else from making that same mistake.
I could not make a mistake that big in my line of work without repercussions.

-Thanks

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Update by Atique Alli
Mar 21, 2008 8:07 am EDT

I got a call a few days ago from David Neese a franchise owner of H&R Block and he apologized for my inconvenience and gave me a check for $247.00. He also fired the lady that did my taxes. I feel like David did right by me. I again feel confident in H & R Block. I will use them as I have in the past. One bad experience that was fixed in a great manor will not stop me from patronizing them in the future.
Hopefully everyone that has had a valid bad experience with H&R Block will get a call like mine.

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kai Ip
Fairfield, US
Oct 12, 2012 12:53 pm EDT

I had the bad experience for my tax return of 2011. The made a big mistake forgot I had paid my estimated income tax quarterly. Fortunately IRS paid me back the over payment several months later. Their policy is if they make mistake they will refund the preparation fee. They refused to do that and only agree to give me a coupon of $100 for my next tax preparation. Who would like to go back for their terrible service !
Fairfield, California

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Eductated
, CA
Apr 06, 2011 1:24 pm EDT

Yes H&R Block is horrible. Every visit I have made in the past three years has made me laugh aloud. The "tax experts" are just people who took a summer course and, for the early tax filers, will most likely be their first file they do!

My family members take me along when they go because, although I am not a tax expert, I do know how to file, where to look for deductions deductions, and the overall procedure of income tax filing. Every visit I have made with girlfriend or relative, I have pointed out mistakes and corrected them. Naturally I did miss one of their mistakes and my girlfriend now has the Canada Revenue Agency up her [censor]. On top of that, her mother got cussed out by one the tax reps when she asked “why is taking 2 hours to do my taxes?".

H&R employees brace yourselves, I will make it a hobby of mine to fish out these incompetent workers and bring, justice, for lack of a better word, to those they have screwed over.

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ricochet
, US
Apr 05, 2011 7:54 pm EDT

Several comments. First, mistakes happen! When you go to the doctor and he gives you a prescription to fix a problem and it doesn't work, do you go get your money back? No you don't! You go back and he gives you another prescription and says, "try this and if your not better in 2 weeks come back". Why does no one ever ask for their money back from doctors?
Second, if they fixed the mistake then you shouldn't complain.
Thirdly, a lot of the mistakes that preparers make are due to uneducated people like most of you not bringing the correct info.

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Unhappy Customer
Richmond, US
Feb 05, 2009 9:57 am EST

I recently decided to go to HR Block because I had a bad experience somewhere else (LIberty Tax). I went online and picked the most experienced person in the office. To make a long story short, I completed the paperwork on Monday, the refund check should have been ready on Wed. It is not Thursday, my husband calls and he finds out the papers were still sitting on somebody's desk. I'm OUTRAGED! I'm paying them over $260.00 and they have not even doen their job. I want to know who do I contact to get my service charged refunded to me. The manager of that branch has not returned any of our calls.

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shaun brooks
Pensacola, US
Jan 15, 2009 7:09 pm EST

I AM VERY ANGRY THAT HR BLOCK EMPLYEES OBVIOUSLY NOT DOIGING THERE JOBS! THEY HAVE COAST ME ALOT.

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Lyssa
Burnaby, CA
Jan 08, 2009 10:35 am EST

I've been doing my taxes with H&R Block for many years, and last year they really screwed me over big time. I ended up getting re assessed and owed Canada Rev $1700! RIGHT BEFORE CHRISTMAS.

To make matters worse, i phoned head office and complained...they told me that there is nothing they can do and it was not their mistake...i told them that the lady who did my taxes was on the phone with Rev Can. for a while and should have known something was wrong. If i wanted to screw up that badly i would have done the taxes myself! WHAT THE HELL AM I PAYING THEM FOR? They proceeded to tell me that that phone call was not documented in my file...i said that obviously their emplyees are not doing their job PROPERLY because Rev Can. has it documented! I then asked to speak to someone with higher authority! I AM STILL WAITING FOR HIM TO CALL ME BACK AND THIS WAS BEFORE CHRISTMAS!

Any advice?

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MARY TELLER
,
Apr 07, 2008 4:31 pm EDT

H&R Block bu-- sh--t I found out that a mgr. In LA Down Town Ca. had 60 ID with her name on it. she has 2 offices. Look out for her.
At H & R Block its a sick lady named Roberta Ly-- telling cilents about a young girl that was in her office buisness. Let talk about your son that die in dec. his head nexts to his body. I hear ever thing that gones on at the block. how family members can work in one distict about40 people said Inglewood Ca.

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H&R Block / HRB Digital scam practices!

I filed my taxes with H&R Block last year and received the RAL loan with a refund of around 2500. So, I assumed I would be approved for the same loan as a returning customer. I only went to H&R Block to receive my money in 1-2 days. They took about 30 minutes or less as my information was already in the computer. The representative should tell you that you may not get the loan, but they don't because they know that is the only reason most of us are even there. I have done my taxes at home for the past 10 years with the exception of last year and only returned for the RAL.

The very next day I called and was told, like many others, I was not approved for the loan. So, therefore, they charged me 256.00 for doing absolutely nothing for me that I could not have done myself.

How can they actually charge fees this high? My return this year was only 914.00, which I will only see approximately 600.00 due to this company ripping me off by leading me to believe I would receive my money in 1-2 days; when you find out in less than 24 hours you have been denied the RAL load, GUESS WHAT -- THERE IS NOTHING YOU CAN DO BESIDES ACCEPT YOUR FATE!

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upset in missouri
st louis, US
Jan 28, 2009 10:25 am EST

I just fell into this same trap. as a matter of fact h&r has on its web site that it is a bank. The application also says H&R Block Bank. Therefore I see this a consumer fraud and think the regulators should do something about such bad practices. If I had not called I would still be waiting. The taxpreparer even tried to make it sound good by saying, you will only be charged the fees for the 8 to 15 days. Did not H&R get enough with the last class action suit they lost. i wish the Justice system in this country did a better job.

Upset in Missouri

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Missykayssister
Lima, US
Jan 23, 2009 8:17 pm EST

I posted my story a few days ago, and asked for help from others when the same thing happened to me. I got a big responce. Use the link below to get there and see what all they had to say. It sucks!

http://answers.yahoo.com/question/index;_ylt=Av7vJFV8WEUbrhBtxbWV_lojzKIX;_ylv=3?qid=20090119073348AAP9AYG

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Roy Brown
,
Apr 02, 2008 9:42 am EDT

Which is a load cheaper in the long run. Getting the money right away is nice, but it costs about what 400 dollars all told? Not worth it to me, but hey, I am not everyone.

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MikeV
,
Apr 02, 2008 9:27 am EDT

Most of the complaints I've read have been due to the RALs being denied by HSBC. This is mostly due to a person having an IRS 'Refund Offset'. This is caused by such things as owing back taxes, owing outstanding student loans, or other government guaranteed loans, or owing back child support.

Neither H&R Block nor HSBC has any way of knowing if this applies to someone until after the return has been filed. Unfortunately, since the return has been prepared, filed and accepted by the IRS, H&R Block CANNOT get it back for you to go home and do it yourself.

However, the possiblity that this could happen and the reasons for it are spelled out in the multiple page loan application. The tax preparer is NOT going to read this whole thing to you, so if you can't read, then get someone to read it to you. It specifies that if your loan is denied it turns into a RAC, your loan interest fees will not apply and your refund will be released to you as soon as HSBC gets it (8 - 15 days) for whatever amount is sent by the IRS less your other fees.

If you don't think the fees for the RAC are acceptable for you, then I suggest you don't apply for the RAL and do your return yourself and get the IRS to direct deposit the money directly into your checking account in the first place.

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R Grody
,
Mar 08, 2008 4:31 pm EST

I work for Block. You went in to get a loan with HSBC bank. There are tax preparation fees due to Block; then there are fees due to HSBC bank plus interest for the loan. The tax prep fees have nothing to do with the HSBC bank fees. Block acts as a facilitator, or bank agent, between you and HSBC bank. The fees to Block are for having your tax return done in a timely, professional manner. E-filing to the IRS has no charge; e-filing is free. Block has no control over HSBC bank and whether it approves a loan or does not approve a loan. Your refund is the collateral for the loan. You are borrowing against your refund. If HSBC turns you down for the loan, then your beef is with them, not Block. The bank, by law, has 30 days to notify you why you were denied the loan. You also get a free credit report. When applying for a loan, from whatever source, you run into the possibility that the loan application may not be approved. This is not the fault of the person or the company who helped you apply; the issue lies between you and the bank you applied to for a loan. I hope this explanation helps you.

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H&R Block / HRB Digital rapid refund on taxes!

My son and his wife went to H & R Block for a rapid refund and spent an extra $200.00 for the service. The ATM they told him to use ate his card. He went back to the office and was told he would be mailed another card in 7 - 10 days. So much for being rapid. After 10 days his new card did not aarrive. He went back to their office, and was told to try to retrive his card back from the ATM machine company. He went to the ATM company across town the next day and was told H & R Block would not allow them to give him his card back.

He went back to H & R Block again and was issued a new card and told the funds would be available in 4 hours. Guess what? The funds where not available and he went back to H & R Block and was told that his original card had not been canceled and he would have to wait another 5 days for a new one.

He is now awaiting a call from a district manager who said he would try to help but was not sure how.

I guess he has people! Working on a tax refund check, I just don't know where they are.

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TheHangDangMan
Onaping, CA
Jan 16, 2011 3:16 pm EST

I did my taxs last year with h and r block and paid then 109.00 to do my taxs.. When they did my taxs they gave me a check for my return, As i was leaving the office they called me back in and asked me to give the check back, but on the contract papers it says the they gave me a check and they didn`t, and rev canada papers says the h and r block gave me a check refund...hmmmmm Where did the money go. Then I got a letter for rev canada and they sent me a bill for 4000.oo because when h and r block did my taxs and put money somewhere the shouldn`t of with out haveing the proper 2202A papers for my schooling so now i have to pay...can I sew them...who will pay the goverment...How can I fix this...I called h and r block and they told me that it was there folt but i still have to pay the 4000.oo buck for there mistake...and wat really sucks in I had back surgery and didn`t work 1 day or have any income last year...I`ll never use them again..put me in the hole like that...

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Ten Year Tax Pro
St. Louis, US
Nov 13, 2010 8:47 pm EST
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Dementra...take the letter you have received from Canada to your local H & R Block office. Request to speak with either the original preparer you dealt with or a senior preparer well versed in International Taxes. If, for whatever reason, that option fails you, I would ask for the number and address of what is called a "premium office" that might be nearby. Those types of offices have the most educated preparers that HRB can offer, as preparers there are (collectively) certified to do Estates, Trusts, Corporations, Partnerships, 1040-NR, and handle questions on international taxes.

If you live in a remote area and do not know where to turn, type the company's name into a website search engine and use their "find an office" tool to get the one closest to you.

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Dementra Fitz
Moncton, CA
Nov 13, 2010 3:10 pm EST

I'm having issues with them as well, they did my taxes in May and gave me 90$ back, then November came around and the Government of Canada now wants me to pay 600$ by the end of the Month :(

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suck_onthis
Suckon this, US
Feb 25, 2010 2:28 pm EST

Get over it...

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Ten Year Tax Pro
St. Louis, US
Feb 14, 2010 3:45 pm EST
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For returns that were filed 1 year ago, does anyone recall that the IRS had a weblink they made available so preparers or citizens could look into the amount of stimulus rec'd? Also, does anyone recall that this link went down during what many at Block call "peak"? We could not validate stimulus amounts received by clients. And guess what - most clients claimed to have received far less than they actually did. I had a smattering of returns that had to be rectified because of this error...odd in that none of them had to be corrected because of the client claiming too much stimulus money from 2008...rather too little.

It is the same situation this year with the $250 ERP that was sent out last spring as part of the ARRA, aka Stimulus Bill. This year, the IRS has no handy-dandy help link and we are totally reliant upon client veracity to make sure we accurately submit information on returns. And guess what - that one area has been the biggest area of rejection this tax season...clients telling us they rec'd nothing when, in fact, they did receive something. I sat with one man just this week for over 30 minutes as he was on the phone with the VA, verifying his ERP status. He had a human on the phone and they verified for him that he'd rec'd the money (client's cell phone he had on speaker mode) and then the client said, "Yea, I thought I might have but just wanted to make sure". I felt like slapping my forehead, as he'd insisted strongly to me...before I suggested he call...that he absolutely had not rec'd the funds.

Again, HRB preparers can be held accountable for mistakes they make, but even on a customer complaint site, let's not fall into the quicksand trap that is believing the customer is *always* right.

And to Michelle and others in the military, if you visit an HRB office, request a person that has many years of experience in completing military returns. If you get a wishy-washy answer in response, then phone another office.

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Rachel
Oakland, US
Feb 24, 2009 2:02 am EST

H & R Block made errors on my 2008 tax return resulting in losing 600 on my Federal tax refund. Obviously I am not a satisfied customer and want the $300 they charged me to prepare my taxes. Has anyone recieved their money back?

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Kim
Austin, US
Feb 13, 2009 7:41 pm EST

I agree that H & R Block is a lousy company. They screwed up my 2007 taxes with 2 different mistakes. I have been trying for 2 weeks to get a district manager on the phone. No luck... but they did prepare my 1040X for the corrections. However I now owe 1025. So not only did I pay 230 for them to mess up my return... but now I owe 1025. Good luck every getting a call back from this company. I went to 3 different offices 2 weekends ago... It was like chasing a ghost. I could never find a district manager or for that matter anyone in charge... and at one of the office I confronted by an angry "tax professional" when I was only asking/trying to find out who in the world is running these offices. I also am going to file a complaint with my state Attorney General's office & the newspaper. It is ashamed that others and myself paid good money for horrible service from people who have no idea what they are doing. I think it should be a crime to take our money for such horrible services. Services that in the end wind up costing us more money. And for anyone thinking of having H & R Block prepare your taxes... run away... run fast... because they will never help you if there is a mistake. Forget about "Peace of mind" assurance... HA HA!

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SHEILA
Trenton, US
Feb 12, 2009 8:31 pm EST

2/10/09

I WENT TO H&R BLOCK THEY CHARGED ME $300 FOR FILING FEES THE PREPARER FILED THAT I DIDNT RECIEVE A STIMULUS CHECK WHEN I REALLY DID THE IRS THEY TOOK $900 BACK MY REFUND WAS $657 AND H&R BLOCK TOOK $303 WHICH LEFT ME WITH A REFUND WITH A CHECK FOR $357. WHEN I WAS ORIGANALLY WAS TOLD I WOULD RECIEVE A $1557 CHECK. SPOKE TO MANAGER BILL METRICK WHO TOLD ME THAT WAS MY PROBLEM AND THAT WAS BETWEEN ME AND THE IRS! WAITING FOR A CALL BACK FROM DISTRICT MANAGER FILED A COMPLAINT WITH THE IRS! BBB AND AND WILL BE GOING ON TRENTONIAN NEWSPAPER AND WOULD LOVE TO FILE A CLASS ACTION LAWSUIT FOR LOUSY SERVICE.

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kathryn
,
Oct 31, 2008 1:51 pm EDT

i work in the call center. call 1800hrblock and they should be able to help you. trust me if the tax office messes something up do not go back to them to get it fixed, call us we are glad to help you.

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linda
,
Sep 21, 2008 3:22 pm EDT

i agree with this client because a tax professional that work for block should have known better and did the taxes right because one of our policy is to double check everything before the client leave the office to make sure their tax return is right if the preparer was not sure they should have check with an experience preparer to make sure it was done right

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H&R Block / HRB Digital - scam and cheating!

I had my taxes done by H&R Block. I relieved my refund but the IRS took a lot of money from the taxes. I now just received a letter from the IRS saying I owe them another $1500 and now I will probably end up with nothing.

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H&R Block / HRB Digital terrible experience!

I had submitted an atm dispute 30 min after the incident occurred on 1/15/08 rep that took call did not do something right i should have had my money back within 48 hours on 1/26/08 I called to find out what was going on and a rep said she did not see a dispute she resubmitted a case and no on 1/31/08 i called to check status and yet another case is submitted. I am tired of waiting for my money especially when I am doing everything I am suppose to do and the mess up is on their incompetent agents part. And the worst thing is I have to sit on hold for more than 30 min at a time and then be on the phone even longer with a rep I just want my money that rightfully is mine.

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Mad and Broke almost homeless
Robbinsdale, US
Feb 24, 2009 10:39 am EST

I am supposed to have a year round line of credit. Bank has taken paycheck with out approval and. Line is supposed to be $800 and the $800 has been paid now they say my line is only $300.

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will not use H&R bank for nothing
Lancaster, US
Nov 26, 2013 10:12 pm EST
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thats wrong I have been a client of H&R bank since I started working and did not get appoved for the loan It comes right out of your taxes there is no way to rip them off most people with good credit have money and dont need a loan what the hell!

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Robert Dela Cuesta
,
Feb 21, 2008 3:58 pm EST

I also am a very unhappy customer: I excepted there Emerald card advance. Then they sent me a bill witch I paid,then they took it out of my refund amount again. They admit they have a credit for me but are unable to tell me when they will but it back on my card, it has been a month and I can not get any answers from them. Very unhappy with them and will never do my taxes there again! They need to be put out of business for good.

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TUSHI HILL
,
Feb 13, 2008 6:30 pm EST

I TOO HAVE A COMPLAINT ABOUT HR BLOCK BANK I DID MY INCOME TAX ON THE TAX CUT SOFTWARS AND FILED ON JANUARY 13,2008 AND I HAVE YET TO RECIEVED MY TAX RETURN I HAVE CALLED NUMUEROUS TIMES TO CHECK ON THE STATUS EACH TIME HAD A WAITING PERIOD OF NO LESS THAN 45 MINUTUES BEFORE SPEAKING TO A REP JUST TO HAVE THEM GIVE ME THE RUN AROUND CALL HERE CALL THERE THIS HAS BEEN THE WORST INCOME TAX YEAR YET GOING THROUGH HR BLOCK BANK I WILL NEVER EVER USE THEIR SERVICE AGAIN NOR WILL I RECCOMEND THEM TO ANYONE THEY RIP PEOPLE OFF WITHOUT GIVING ANY SERVICES AND IM SURE THERE WILL BE A CLASS ACTION LAWSUIT.

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H&R Block / HRB Digital overcharge!

On tues. jan 29th had my tax prepare in lynn mas 1040 ez form.To be told as my person was done, I should pay $149.20. I politely said, last year I paid for the same service only $89.00. She quickly pointed out, she used the wrong form, and she would go down to $120.00. I refused, told her i will never come back. And low behold we found another mistake, and my bill came to $91.00. What is wrong with does people, and i am not sure if she correctly did my taxe's either. Will never go back, consumer be aware.

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Marge Gunderson
Fargo, US
Feb 10, 2011 5:05 am EST
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Don't pay even $89 to have someone fill out a 1040EZ! There is nothing they or anyone can do on that form that will get you even a penny more in refunds, or a penny less owed if you've underpaid. It takes literally five minutes once you've done all the legwork of gathering up your W-2s and other info.
Anything that would help you get more back or pay less would require at least a 1040, if not even more paperwork.

Even if you think you need the money desperately, obviously you've all survived the ridiculous delays they've put you through, right? Which are much longer than if you'd just waited for the money to come to you unaided.

File it on your own (it's free through H and R Block online for the 1040EZ); with direct deposit and it's in your account in 8-10 days, and you owe nobody anything related to it. Even a hard copy check will be in your hands in less than three weeks if you prefer not to do direct deposit for whatever reason.

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va_native
Hampton, US
Feb 19, 2010 11:55 am EST

I just looked at our H & R Block fees, $389! I think that is crazy! Especially since I just looked up what it costs to use Turbo Tax online and its a fraction. I dont get what the hell are we paying so much for? I can input the same info online, what advantage do I have going to "professionals"? They didnt give me any tips or breaks that I couldnt do on my own. I will NEVER go to them again! Crooks! Im super pissed right now. Have you ever seen a breakdown of exactly what you are paying for? Cause I have no idea.

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Comeback at you!
Milwaukee, US
Jan 22, 2010 12:19 pm EST

Mystery Responder must work for HR Block. Clearly if you the statement you will see that she is not complaining about the card but HR Block. If the IRS already deposited her money what is the reason for the hold-up? HR Block has been doing these types of things for a while now, I am just glad that I am smart enough to know better. I havent use HR Block in three years and I plan to never go back to them.

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Mystery Responder
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Feb 13, 2008 5:28 pm EST

Who is the idiot, if it says 8 to 15 days then it could take up to 15 days. Also who ever explained the process to you must not have explained it correctly. The cards are set up so that people who do not have a checking or savings account to direct deposit their refund in to have access to the card to use as a savings account that draws 4 % interest on the amount on the card. Also it makes it easier so u dont have to pay someone to cash your check, and you can have your payroll check direct deposited to the card. If you had questions you should have asked them when you had your taxes filed. Plus it is not H&R blocks fault, the irs did not pass all the tax laws til the middle of Jan so there were a lot of peoples stuff held up. Also there were other tax laws that did not pass til Feb 11th. If you want to complain about something then complain to the irs about the situation. The irs has to approve all tax returns before your money is put on the cards or direct deposited or you get a check printed for it to be legal, no matter what tax company you let do your taxes.

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Mandy McAvoy
,
Feb 13, 2008 11:36 am EST

We paid almost $300 for our taxes to be prepared and filed by these idiots. We opted for the 8-15 day refund to be put on the Emerald Card... which was mailed to me a month or so ago. They "claim" that by putting your money on that card you will receive it quicker. Well, I went on the IRS website and it showed that our money was "scheduled" to be put onto the card on the 15th day. If my refund has been approved and released by the IRS, then why am I waiting until the last day to get my money? These people are liars and theives and should not be allowed to mislead the American People any longer.

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

H&R Block / HRB Digital cheated out of money by deception

Name
Nathan reed

Address:
1841 grove circle
Mesquite, tx 75149

Country:
United states

Home phone
[protected]

Work phone
[protected]

Email address:
[protected]@hotmail.com

Company name:
H&r block

Company contact:
Tiffany, celeste, lekita,

Company address:
701 e cartwright
Mesquite tx 75149

Country:
United states

Company phone
[protected]

Incident
I first went to h&r block on lake june balch spring on january 7th, 2008 to inquire about the "emerald card loan". the so called "tax professional" couldn't do the tax return properly so he had to have his "manager" help him. he verbally told me my tax return would be $6309, but he needed my w-2's to finish the return. on january 11th, 2008 I went to the office on 701 e cartwright and had my tax returns done again to get the "emerald card loan". they took my last pay stub for the year with clearly states my income for 2007. again they prepared my taxes. they printed a sheet stating my estimated refund would be $8256 and my 2007 income was $14976, when my last pay stub for the year clearly states I made almost 2 1/2 times that amount. again I wasn't able to get the anticipation loan until I brought in my w-2's, but qualified for the "emerald card loan" of $500.00. when I got my w-2's january 22nd, I rushed down to the office and handed to them. I forgot to bring that paper that clearly states what the refund said I was going to get. I got there and again they had to prepare my taxes. this time I am only to get $3907.60 back in my returns. I called h&r block january 23rd. I have spoken to at least 3 different people in 5 days and every time they said they would call me back because they "had to make phone calls", only again to be put on the back burner. I was told today (1/28/08) that someone would call be back at 2:30pm and it almost 7:30pm and no phone call! h&r block hires people who have no knowledge or have any experience in the tax field and then under trains them. how can you get 3 different return amounts if they were "professional tax experts"? I am still awaiting to hear what the district manager is going to do, after I refused their offer to cut my tax preparation fees in half due to their mistake. but being as they said someone would call me at 2:30pm and I haven't heard from them who knows where this will go.

Damage resulting
Being as h&r block wrote my refund on paper to be $8256 for my refund, I thought I would get that back. so, I took out $3,000+ to get my kids beds and myself an economical car since my work is rather far. as of now I am $3,000 in debt because of their mistake.

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Ester
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Mar 18, 2008 6:37 am EDT

Sometimes people seem to forget that we all are humans and therefore subject to human error. That goes for H&R block and any other business. This company does have a Peace of Mind offer where they let the clients know that human error can occur and if so, they hold themselves accountable for it. Please try not to be so critical of people and consider yourself as if it were you the tax professional. Could you do it? Turnover in this business is high. Thank God that someone is willing to be trained to do YOUR taxes even though they have to get help. That is what managers are for... to help the staff. I know that their error was a costly one, but try not to be so hard on people for their humanity. You just might find yourself on the receiving end of the same kind of treatment. How will you measure up?

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Charlii
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Mar 08, 2008 4:14 pm EST

Refunds are never guaranteed. The higher your income, the higher your tax liability which may result in a lower refund. When you stated that your income was over twice the limit compared to what was entered when you applied for the loan, it changes the anticipated refund during tax season. Unfortunately for you the difference in actual tax refunds are in part due to clerical error when assessing your last pay stub. Hopefully by now, you should have heard from the district manager in your area. 1-800-hrblock or if that fails, you should have arbitration forms in your possession. These are forms that you sign before you file for any product. The loans against refunds and pre season products are heavily geared toward the poor and underserved. I have yet to see a wealthy or rich person apply for those type of products. Good luck

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12:00 am EST

H&R Block / HRB Digital over billing!

Beware, company quotes a 69 dollar prep fee for basic return. They quote additional forms are more. When they did my return, basic form was over 100 dollars, others added up to 550. dollars for the return. Simple return, no stocks, no bank accounts, no nothing to report. Went to three offices and found they charge for each entry placed on the form. They then charge several times for each form that they put that entry on. Each entry is from 7.50 to 40.00 dollars. District manager refused to do any thing about it. He denies everything including the 69 dollar quote. Even when I made him call another office on the speaker telephone from his office and they quoted the 70.00 fee and more for additional forms, he refused to address the issues. Can't believe what they say. Millions of customers(mostly poor and in need seek this service, billions for profit for the company). There should be laws. They also have a bank, sell stocks and bonds, and plan for your retirement. If it's the same business practice in these areas, be careful, be very careful.

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customer complaint
McKenzie, US
Feb 05, 2010 10:32 am EST

I went to H & R Block this year to get my taxes done. The girl, Connie was GREAT. She TALKED to me, asking questions in order to allow me to get the best refund (if any). Other places I have used just assume you already know EVERYTHING that you can show or not show on your taxes. If I knew all that, I would do my long form tax return myself. She was VERY good at customer service relations; Yes I would highly recommend her. The problem: The cost H & R Block charges you to file is ripping off the customer with all the gusto they can. Connie was wonderful with me doing my taxes (a SMALL business with a lot of home issues, mortgages and etc). Yes, I did receive a little over $500.00 in refund, but H & R Block charged $450.00 to file taxes. I don't have an extra $450.00 lying around to throw away, just living paycheck to paycheck. I called the local office to find out where I could call and complain about the outrageous cost, and am waiting for the district manager to call me. Bottom Line: I will call H & R Block next year to see if Connie is there--hoping she will go some other place where they don't take you to the cleaners, but I will NOT use H & R Block again and be ripped off unless THEY MAKE SOME CHANGES IN THEIR FILING CHARGES. THE GOVERNMENT SHOULD STEP IN AND STOP THIS. MAYBE THEY WILL HAVE TO GO OUT OF BUSINESS...

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forgivemebut
Ketchikan, US
Dec 24, 2009 8:24 pm EST

Every tax pro has a contract that they must sign and agree to, before working for H & R Block or its Franchisee' you should have read your contract and adendum before beginning work. If you did not understand the contract you should have asked.

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HR Block
Bronx, US
Jan 17, 2009 10:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

H&R Block not only rip off the clients but also the people they recruit to work for them. They charge a fee of $200+ to take the cousre. A required 69 hours with 80% passing grade. Then you go to another 30 hour class. They have you go to the office you choose to work in to do case studies and state that they pay you (OJT); but they wait until some time has passed and tell you just before the tax season starts the the time you spend in the office doing case studies that you got paid for will be deducted from your commissions. One person told me the first year he really didn't make any money.
They charge the clients exhuberent prices on doing the return and getting an advance loan on the return. I was so disgusted I left and didn't go back. They not only want you to work for free and you're also a bank agent when you offer products for HSBC. The commissions ( no mention of what percentage ) come from the products/services the clients purchases. I agree with you totally, they are a ripoff. That why the IRS is offering tax preparation on their website for free poor poeple can't afford those rates. With the situation the economy is in right now (2008/9) you need every dollar to live. Con Edison, MTA, Food Perscriptopns, everything shot up.

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