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Honda Cbz - Xtreme / POOR PRODUCT AND SERVICE STANDARDS

1 India

To,
Hero Honda Motors Ltd.
34/Community Centre,
Vasant Lok, Vasant Vihar
New Delhi 110057
www.herohonda.com
Phone : [protected]/26143321


Sub : Complaint of CBZ X-TREME Chasis No . 07e BMC – 17659
Engine No. 07c BMM 16953


Dear Sir,

I the undersigned, Joy Parry (mobile no. [protected], e-mail: - parryjoy12@yahoo.co.in) was very found of owing a Hero Honda CBZ XTREME and therefore I purchased your Bike on 17/04/2007 from your authorized Dealer M/s Century Bikes Pvt. Ltd. (Dealer code No.10267) at Baroda, Gujarat and bike is registered at RTO, Baroda. Since I was found of riding bike I chose your bike but just in a few days of owing the bike immediately I noticed that there was some humming sound coming from the engine. I complained to Mr. Bhavsar (Warranty Incharge, Century Bikes) at your authorized dealer – code 10267, that there is some unusual humming sound in the engine. I was told that there is some problem in valve and after some Kilometers this will be okay. I got done first serviceat 642 kms on 28/4/2001 at the same dealer and even at that time I had registered my complain in the Job Card. When I brought this to their notice I was told that by the second service the vehicles will got roused and problem will be solved. Hence I waited till the second service. However even on second service on 4-6-07 there was no change in the sound. Immediately I took the vehicle to the said dealer and they did some tempering with the vehicles but the sound persisted. I was told to observe some more days. I got third service on 5/8/07 at the same dealer. Every time I got the complaint registered in the job card but they kept the problem pending and asked me to keep patience. After my forth service I got restless and I told them to do something of the problem or give me a replacement. After that they retained the vehicle and asked me to come after some hours. When I reached the service centre I noticed that without my consent or information they had dismantled the engine and even asked me to make payment for the same. i brought to their notice that the vehicle is still in warranty and asked them why I was not asked before operating the engine. They had no reply. Now the sound has increased and when I complain they are consoling me to repair the engine.

Dear sir/madam, I have purchased this vehicle on loan from GE country wide and it’s been only five months since purchase. I am not ready to compromise with my vehicle and I don’t need a vehicle with an altered engine for the cost of Rs.71000/- (interest inclusive). I need a replacement for the vehicle. And I hope you shall agree to the technical fault of your vehicle and shall live upto your goodwill to get me problem resolved.
Let me make it very clear that I am not getting a satisfactory treatment at Century Bikes and if you do not respond to my problem, I shall take this matter with the court for compensation and the cost of the bike. I should have liberty do go to public media for my genuine compliant and its result. Every detail mentioned in this letter can be verified from the job cards and since the problem is from the fist month of purchase and now that they have dismantled the vehicle’s engine without my consent I NEED A REPLACEMENT for the vehicle and shall not compromise.

Hope you can understand my craze of owning the CBZ bike and its failure result to disown it.


Yours faithfully,

Joy Parry.

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