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Home Depot / customer service/delivery

Posted: Feb 5, 2018 by   User 
Complaint Rating:  0 % with 1 votes
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I made a purchase on 1/12/18 of almost $1200 (in cash)on a washer and dryer including attachments and 3 yr warranty on each. I called your customer service number multiple times in a week time frame and I kept getting hung up on. Finally on 2/5/18 I called the store #4626 (Virginia Beach VA) I made the purchase from and spoke to customer service about changing the delivery date and location ( just purchased a home and needed the location changed). Your customer service associate told me that I would have to return the items then repurchase them in order to change the delivery location do to fraud issues, which I could understand. At that point he told me that I would have to pay the higher price for the item instead of allowing me to re-buy them at what I originally paid for them after speaking to the manager. I am highly upset about this and cant understand why I would pay almost $100 more just to change the deliver location. The manager that denied the approval of this transaction should really consider on whether he would like me to pay $100 now or possibly thousands in the near future because like I said I just purchased a house and i'm going to need other services and products soon such as fencing and storm doors which would of put more money in your company but because of the small request that was denied Im reconsidering business with Home Depot.

Felicia
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Products & Services

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N  5th of Feb, 2018 by  User  Agree Disagree 0 Votes
Why buy from them at all? Just cancel the order and buy somewhere else.

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Customer Care Service
2455 Paces Ferry Rd SE, #B #3
Atlanta
Georgia
United States - 30339-1834
+1 800 466 3337
+1 770 384 5038
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