This is a copy of the e-mail I sent to the Home Depot customer service center. I did get a reply back stateing they would have someone from the store call me, they never did. I remailed them and told them so, they said it would go to corporate now and some one would call me, still no call. I e-mailed them again, no response as of yet. I did try the customer service line since there is no address or phone number for corporate listed anywhere, but I was on hold for 1/2 an hour before hanging up.
I purchased a 10'x10' Princeton shed on 7/22/04. At no time did the salesperson nor the manager who was also assisting me inform me of any additional items that would be needed to complete the construction of the shed. I was informed that the partially assembled shed came in 2 large boxes/crates and would not fit in my small Ford pickup, so I would need it delivered or rent their truck. When the shed was delivered I found that it was 1 package the size of a sheet of plywood about 8? high (It would have fit on my truck).
After spreading half of the unassembled shed across my lawn and started to build it, I learned from the instruction manual that the flooring and roofing materials were not included. I have no problem putting the shed together, that's why I bought a kit and not a prebuilt shed. I do have a problem not being informed by the salesperson and manager that I needed to purchase additional materials. If I had known this at the time of purchase, I would have looked at a prebuilt shed. After paying $700 for the shed, I do not feel it was necessary or right to have to pay $50 for delivery (which I did not need) and another $200+ for flooring and roofing materials (which I should have been told were not included).
This was an extremely inconvenient situation that required additional trips back to the store, interruptions in my construction time, and more money than I wanted to spend. This problem would have been avoided if the salesperson/manager had been more informative. Something needs to be done so that future customers do not have the same situation happen to them.
I am very frustrated with this situation and hope that you can help alleviate this situation. In what way is Home Depot willing to reimburse me for this problem? I buy a lot from your store; feel it to be better than Lowe's, but I have never had the same situation happen to me at Lowe's.
Please feel free to contact me at any time at work 717-***-*** and/or my home at 717-***-*** if you would like to discuss the matter further. I have not gone back to the Home Depot since and the store is less than a mile from my house.