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Home Depot complaints 2384

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7:43 am EDT
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On June 24, 2008 I special ordered two types of tile which were recommended as a set from Home Depot. The employee struggled with the order, but after about 45-50 minutes he completed it. The order should not have taken more than a few minutes since I had all the measurements required. When I went to pay for the order I discovered the credit card account...

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1:44 am EDT

Home Depot stay away

On May 30, 2008 I went to Home Depot for carpet installation estimate. I was told that I have to pay $35 for measurement, I thought that was fair so I paid the $35. It took a week for the estimator to come and measure the house and a few more days to get the measurement to Home Depot. They did not have the carpet in stock, I was told that it will be there in a week, so I went ahead and paid for the carpet, padding, installation, etc. Although I paid for the measurement, they won't give me a copy of the layout. Three weeks later, they finally got the carpet but nobody called me, I had to come to the store to check. I was promised that someone will call me in a couple of days. The installer called me 4 days later, telling me that he can't install the carpet for another 18 days (July 28, 2008)! I started the process 2 months ago and I don't have my carpet yet, and who knows what else comes up during the installation, if it ever gets installed! I tried to cancel, but I was told I will have to pay a 15% re-stocking charge. This is ridiculous - I won't wish this on anyone and won't recommend Home Depot Carpet Installation.

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Mom in CT
,
Nov 06, 2008 12:30 pm EST

I cannot believe it! This is my experience almost exactly. They show up to install the carpet and new padding, but didn't know that they were supposed to take up the old carpet and padding and cart it away! This was of course, discussed with the initial order. When we call about it, the manager is clueless. We told him that we both called about the old carpeting being glued down. He says there is not note of it and we have to be charged a additional $380. "So what, " I say. "What is $380 when we're paying $2, 000 for the carpet anyway?" What idiots! We also wanted to install wood flooring in the kitchen, which has vinyl flooring. They couldn't even tell what kind of wood we had in the rest of the house in order to match it. When I called wood flooring store and found out that the manager of the Homedepot had him put in her flooring! Homedepot wasn't good enough for her! We had bought a box of ceramic tile that had the wrong color sticker. Our installer didn't notice because the color was so subtle. I did though. Homedepot took no responsibility for their error. They railroaded us for days, and we finally just gave up and covered that section of bathroom tile with a cabinet. What a sham! Buyer beware!

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6:07 am EDT
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Tax Refund Problem on June 23, 2008 Receipt # [protected] & #[protected] On the morning of June 23, 2008 I entered the Home Depot store in Kenner, LA and went directly to the Customer Service desk to inquire about tax refund on items that would be exported to Honduras by Dip Shipping, also in Kenner, LA. I explained to the clerk that we had been dealing...

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4:19 am EDT
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Home Depot unauthorized charge

On March 10, 2008, I ordered a new 16KW Home Standby Generator from the Palm Bay, Florida Home Depot Store (#6336) and paid the bill of $11, 474.00 in full at that time. On April 8, 2008, the generator was installed at my winter residence in Palm Bay, Florida. On April 15, 2008, I was able to determine that the new GENERAC Model 5255 Generator (Serial # 4380592) was in fact a used generator that had been sold in 2007, installed and placed in service somewhere in southern Florida, and subsequently returned to, and reconditioned by the factory. I negotiated and accepted a settlement with the Home Depot District Services Manager in the amount of $1000.00 on April 26, 2008 as compensation for receiving a used generator vice the new one I had paid for.

I still have not received an answer to my question as to why I was charged $1, 000.00 for City of Palm Bay electrical and gas permits, when the actual cost was only $172.50, an overcharge of $827.50.

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2:33 pm EDT

Home Depot terrible experience

We bought a large remote controlled Hampton Bay ceiling fan four years ago, and we have not been able to get full use of it. Located in our master bedroom, the light fixture, as part of the fan unit, goes on at all different times of the day, including at night all on its own. We live in a garden co-op and suspect that when someone uses a nearby remote of any type it turns the fan light on waking us up.

Is there a way to fix this? We love the fan, but are ready to ditch it. Ideally, we'd like to get our money back unless this is a fixable problem. We will follow up on this, if need be, reporting the problem to the Better Business Bureau and Consumer Reports. We paid quite a bit of money for this from a Home Depot designer's store in New Rochelle, NY.

Sincerely,
Mary Lynne & John Bonforte
cc: file.

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Drew D.
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Jul 29, 2008 11:53 pm EDT

Mary Lynn,
You probably have someone nearby with the same remote settings as your fan. To change the settings does require some mechanical handiness. The remote is the easy part as the dip switches that change the remote frequency are near the battery. The fan is a different story. The remote for the fan is usually located in the "bell" near the light kit. You have to remove the bell and without disconnecting any of the wires change the dip switch settings to match the remote. There are usually 4 switches and all you should do is change one of them on both the fan and the remote to change the frequency.

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Walter N. Clark
New Windsor, US
Jul 28, 2008 10:52 am EDT

My mom bought two outside lights for my home a year ago. They are now discolored and rusty looking. They were once bronze. I have had outdoor lights from Hampton Bay but this is aweful looking. We spent a lot of money having our retaining walls done last year and now it looks pretty bad looking.

What can Hampton Bay do for us? We have no box, no receipt?

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11:24 am EDT
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Home Depot was a well run organization when it first hit the scene. It has now become another large company that has forgotten about the customer. It's recent attempts to change it's philosophy continue to fail. This past year alone I have several stories of not having any aisle assistance, but today will by last trip to any home depot. I dedicated today...

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8:15 pm EDT

Home Depot bogus gift card

Three weeks ago, I purchased a new Maytag washing machine from Home Depot. At that time, there was a Maytag-sponsored promotion (funded by Home Depot) in which rebates in the form of Home Depot gift cards would be sent to buyers who made qualifying purchases of select models. The amounts were from $25 up to $250, depending on model.
I made the purchase (the gift card, by the way, was not one of the factors, by the way), submitted the rebate request online, and received the $25 Home Depot gift card a few days ago.

Today, I went to Home Depot to get a few items and attempted to pay for the purchase with the gift card. The total amount of the purchase was $21. The gift card was rejected.

According to the cashier, there was no available balance on it. Even a call to the store manager couldn't get the thing to work -- despite the fact that the sticker covering the PIN had been removed BY THE CASHIER, so they KNOW I hadn't used it before this. The cashier said I needed to contact the issuer of the card (which is ridiculous because it's issued by HOME DEPOT).

I tried to call the customer service number listed on the letter that had carried the card, but all it is is a "status" number -- there is no support for complaints or inquiries.

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Proofer5
Warner Robins, US
Feb 19, 2014 10:01 am EST

This does not surprise me. Had this happen with $100 gift card I gave friend as wedding present. Luckily I had receipt & spent hours resolving at the store when he tried to use it & it showed 0 balance. Very embarrassing. Husband just left local Home Depot less than an hour ago & tried to use $25 gift card our son gave us several years ago that we have never used. Shows 0 balance so they rejected. We've never used card. I always cut up card after use or place receipt with card if I have used it partially and have any remaining balance. I WILL NEVER BUY ANOTHER HOME DEPOT GIFT CARD & will ask all my children to avoid purchasing same in the future. Total rip offs. You can go to their site & check balance, but if they never loaded the correct amount to the card to begin with, when initially activated, zero will always remain zero...bunch of ###s.

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4:21 am EDT
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Some time ago I received a home appliance catalog from a Home Depot affiliate. At that time I hand delivered the catalog to the local Home Depot store manager who was on duty at the time. I told the manager that 'our future patronage at Home Depot stores is contingent on us not receiving another solicitation of any kind from Home Depot or it...

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4:33 pm EDT

Home Depot false information

I filled out an application for a charge account under my business name at the Home Depot in Broomfield, Colorado. At the time, the salesperson told me that my personal credit would not be checked, that only the bank information for the company would be verified. They ran a credit check under my name, which caused a refinance on my home to have issues. The manager refused to do anything about it.

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(Product Name: Brazilian Cherry wood flooring (SKU 372-250)and installation) Defects in wood floor purchased at Home Depot and installed by Home Depot. The Home Depot has failed to honor the terms of its warranty The Brazilian Cherry wood flooring (SKU 372-250)and installation (Invoice # [protected])I purchased for $8, 016.81 has the following three...

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8:55 am EDT
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Went to Home Depot to have carpet/tile installed in my home. First of all, I could not get service in the carpeting department after an hour wait. Went back in several days later and had to wait 2 hours for sales help even though there was no one waiting. The sales rep. was clearly irritated that she had to wait on a customer and she let me know it through...

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7:55 am EDT

Home Depot non-delivery!

My husband bought me a new oven that I'd been sorely needing. Delivery was set for the following Saturday. Friday night we got a confirmation call for delivery between 10:30 and 2:30 'tomorrow'. Saturday morning the phone rang. Someone asked if it would be ok to reschedule our delivery to another day. I said no, my husband had taken days off of work to remove the old double oven and stove top and prepare the area for the new appliance. The woman tried to negotiate a new date/delivery time to which I said no. She said she'd call me back and hung up. 2:30 came and went so we called the number given to us for delivery questions. It was then that we found out that our delivery had been rescheduled to *next* Saturday. We went to the store where the stove was purchased and spoke to a salesman in that department. He said that several other people were upset, too. (That makes it all better - why?) A truck had broken down and the subcontracted delivery company was having problems. The salesman said it's not Home Depot's fault, it's the delivery company's fault - Home Depot can't do anything. So we asked for the manager. The manager said the same thing. It's not within Home Depot's control to make sure of delivery, but they sure happily took our money! When we asked that they call the delivery company and have them find a way to get our stove to us, the salesman and manager walked away and huddled before making a phone call. Ten minutes later the salesman found us and told us there would be no deliveries over the weekend. He told us to call the store manager on Monday. Meanwhile, we have no oven or stove and are living with a torn up kitchen in total disarray.

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8:04 am EDT
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Home Depot they've repackaged/resold a drill kit without a drill

Home Depot regularly reseals used and returned merchandise without inspecting the contents of the packaging. Then they sell it again as if it were new.

I just got scammed by Home Depot when I bought a repackaged SKil cordless drill kit drill kit that was missing the drill. When I brought it back with the receipt, they laughed at me and said they wouldn't do anything about it.

There were at least 10 other people in line complaining about the same scams. There is no chance I will ever walk into another Home Depot. If you don't have another shopping choice like Lowes your area, Be Sure to Open and Check All your packages in the store before you leave.

Repackaging used merchandise and selling it as new with missing or broken components is a regular practice at all Home Depots.

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Texan
,
Jul 23, 2008 8:42 pm EDT

I was told by store employees that illegal aliens were purchasing items, keeping what they want and returning the rest. Weeks later I myself saw a guy trying to return elect. wiring, using 20% and returing the rest for full refund. Employee caught him. The guy after him was trying to return the old part that he had replaced with the new one on the receipt.
She said that they are doing it all of the time. She said packages like your's with lots of components are prime. Then the next honest guy comes along and buys it and gets short changed like you did. Depot knows very well that this is going on.
I watched a guy stealing parts out of a light fixture. I told but no one cared. The next guy who buys that light fixture will have missing parts.
Employee at the store said that the illegals are comming in groups and opening a box with 5 or 6 different power tools and each one of them walks out of the store with a tool and the box is found later in the store empty. She said that even if they see them leaving with the power tool, they are not allowed to stop them because they might get sued. ---Thats what she said!

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S
11:23 am EDT

Home Depot two lights stopped working

I purchased the hamponbaysolar lights2years ago' they worked fine until a couple weeks ago.4 of the lighs work fine. I took the batteries out of the ones that didn't work anput the batteries into the good lights and they worked.I thought mabe the bulbs went bad, so I went out to home depot to see if they had replacement parts and they said the only thing they carry are the batteries. But the batteries are good.I was wondering if I could get the lile board with the light on. please reply. The other 4 are good and I really would like all6 working, because they really light up my walkway

Thank you

(386038)model number
Sara cline

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fustrated one
rockford Il, US
Oct 25, 2009 12:10 am EDT
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this is the worst product you could ever purchas, I have already took them back to home depo three times. please don't purchase this product, Hampton bay solar lights.

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9:27 pm EDT

Home Depot truck rental

I rented a truck to take junk to the bulky waste center in town and told the Home Depot employee the purpose of my rental was to go to the dump and he immediately and guardedly informed me he has never gone to the dump and doen't know anything about the dump. When I showed up at the dump I was informed that I could not use this truck as it did not comply with size requirements. I was further informed that every week this particular Home Depot truck shows up and they cannot allow it to be used for dumping but Home Depot continues to rent it and they know the situation. I am sure that the Home Depot person I spoke to made his "never been to the dump comment" to cover his own ### and rented me the truck with the knowledge that I could not use it for that purpose. He has no integrity. Everyone who went to the trouble I did would have certainly informed Home Depot of this fact and it occurs every weekend according to the town of Southington bulky waste center staff. Of this I am certain. They charged me 37 dollars and made me refill the tank for another 15 dollars and I still have a yard full of junk. They could have cared less.

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Mike Wahhhhh
,
Aug 08, 2008 3:01 am EDT

Wahhhhhh ###ing wahhhhhh cry me a river! That kid probably didnt know ### about the dump situation, Remember "Assume" makes an ### of you and me!

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9:47 pm EDT

Home Depot harassment!

My parents have a Home Depot Credit Card and are late on a payment. The representatives call the house everyday before 9am which is illegal not to mention harassment.

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Pissed Off at Home Depot
San Diego, US
Apr 06, 2010 1:47 pm EDT
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Home Depot Credit Card Sucks! We had a credit on our account... Which vanished. They are theives! I will only shop at Lowes now. I hope Home Depot goes out of business. Google "Home Depot Complaints" There are a ton of them! Buyer beware

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michelle
,
Oct 14, 2008 8:09 am EDT

The solution is to have an unlisted or cell # and never give it out to creditors, instead front end the number with ring central, if they are abusive you block them by number. Callers who dont provide caller ID can be forced to voicemail only and the can be forced to identify thier number in order to leave a voicemail. You can control the time of day people call the number Plus you can set things up to ring your number when they call you, its all rules based. Very flexible. You can even login to your account so that they phone is called, then yours and they only see your ring central called id info. So you private phone number never gets on thier list.

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j.m.
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Aug 20, 2008 6:19 pm EDT

Its not illegal. They can start calling at 8 a.m.

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7:44 am EDT
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I am writing this post in attempts of resolving an ongoing and seemingly endless issue and hopefully spare others from having a similar experience. Advice ---- go elsewhere to purchase. I have been trying to resolve issues with my Kraftmaid cabinet purchase since mid 2006. After having dealt with at least 10 various people representing Home Depot and still...

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12:00 am EST
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Home Depot delivery issues!

I am a builder in NYC and I am finishing up on an 8 family building. A few months back, a gentleman from Home Depot commercial sales approached me and made the world of promises, well I should have been skeptical, because I was the one to pay the price. Home Depot has basically cost me 40% more than what I would have paid the regular competition. I will NEVER do business with them again. It is their lack of responsibility and coordination with the deliveries.

I have lost a tremendous amount of time and salary to pay employees to sit in front of the job site to unload a ghost delivery truck, because it never shows up. It is always a situation where everyone pins the responsibility on each other, and I personally get fed up after it gets so redundant.

In my professional diagnosis, I would say that Home Depot has demonstrated that they are not a company to be trusted, they have a tremendous neglect for customer needs, and therefore, us builders, as consumers, we should not do business with them.

Nelson Nigel.

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Delicious0608
, US
Jun 30, 2015 4:07 pm EDT

I purchased a refrigerator on Friday June 26, 2015 at the Bronx terminal market and I was given a delivery date of June 30, 2015 because the item was on back order. I was unable to get a time frame from the associate at the store for the delivery but was told that I would get it on that date and that I would receive a call the day before for the delivery time frame. Sure enough I did get that automated call saying it wil be delivered on June 30th between the hours of 10:30am and 2:30pm. I made arrangements for that day from work to be home for delivery. On June 30 I am waiting and waiting for the delivery, at 4:00pm I decide to give them a call at [protected] when a nasty customer service female representative picks up and tells me that the delivery was received late the day before and I should have gotten a phone to let me know. Well the automated machine tells you not to call that they will contact you! Do you think they called? No. Then she says they are going to schedule a delivery for the following Tuesday. What? If I am buying a refrigerator is because mine is not working! Can't wait until next Tuesday. She puts me on hold and left me speaking by myself. Horrible customer service I will not recommend homedepot or buy anything else from them on the phone with the store of purchase and was put on hold after giving the customer service rep my order number. So far I have been on hold for 35min.

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12:00 am EST
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This is a story of how the failure to listen costs a business its customer's trust. I custom-ordered a window at the Home Depot on Capitol Expressway in San Jose, CA on November 12, 2007. I fully paid for it at the time of the order. On November 25, 2007, the store called me and said that my window was ready for me to pick up. I came on the same day. The...

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12:00 am EST

Home Depot mail fraud

blatantly falsified documents to avoid paying unemployment compensation..then mailed the falsified documents via USPS constituting mail fraud...real nice people skills huh...

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About Home Depot

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States and beyond. With over 2,200 stores in North America, Home Depot has become a household name for homeowners, contractors, and DIY enthusiasts alike.

The company was founded in 1978 and has since grown to become the largest home improvement retailer in the world. Home Depot's success can be attributed to its commitment to providing high-quality products, exceptional customer service, and competitive prices.

Home Depot's product offerings include everything from building materials and tools to appliances and home decor. The company also offers a variety of services, including installation, repair, and home improvement consultations. Home Depot's knowledgeable staff is always available to help customers find the products and services they need to complete their projects.

In addition to its brick-and-mortar stores, Home Depot also operates a robust online store at homedepot.com. The website offers customers the convenience of shopping from home and features a wide selection of products, including exclusive online-only items. Customers can also take advantage of free in-store pickup or home delivery for their online purchases.

Home Depot is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set goals to reduce its greenhouse gas emissions, increase its use of renewable energy, and promote sustainable forestry practices.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. With its extensive product offerings, knowledgeable staff, and commitment to customer satisfaction, it's no wonder that Home Depot has become the go-to destination for homeowners and contractors alike.

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.
How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

Overview of Home Depot complaint handling

Home Depot reviews first appeared on Complaints Board on Jul 14, 2006. The latest review 6 month door installation was posted on Apr 19, 2024. The latest complaint Went to Home Depot to buy 4x8 MDF… was resolved on Oct 10, 2023. Home Depot has an average consumer rating of 1 stars from 11300 reviews. Home Depot has resolved 231 complaints.
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  1. Home Depot contacts

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    +1 (800) 628-0525
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    +1 (800) 466-3337
    +1 (800) 466-3337
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    USA, Sales
    +1 (800) 430-3376
    +1 (800) 430-3376
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    USA, Customer Service
    +1 (877) 946-9843
    +1 (877) 946-9843
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    USA, Major Appliances
    +1 (866) 875-5488
    +1 (866) 875-5488
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    USA, Consumer Account
    +1 (208) 337-8249
    +1 (208) 337-8249
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    Tournament Coordinator
    +1 (907) 232-6285
    +1 (907) 232-6285
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    38698
    38698
    Click up if you have successfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have successfully reached Home Depot by calling 38698 phone number Click up if you have UNsuccessfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling 38698 phone number
    Text Support
    More phone numbers
  3. Home Depot emails
  4. Home Depot address
    2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
  5. Home Depot social media
Home Depot Category
Home Depot is related to the Home Improvement and Maintenance category.

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