HGTV Magazine / serious issues re: subscription to hgtv magazine!
In september 2015, I decided to subscribe to hgtv magazine by mailing in the small postcard that's frequently included in their issues. I received a bill for $19.99 within a matter of approximately 10 days. I continued to receive "reminders" of the outstanding balance over the next three months - however, I never received any of the magazines during this timeframe! When I called their customer service department (after searching the internet to find a valid telephone number), I finally reached a representative who explained to me that she would send the first issue. I eventually received my first issue, but it was over two months old! I called again, explaining i'm not comfortable paying twenty bucks for a subscription when I never even got the magazine. I promptly called them again and canceled my "subscription" (did I ever even have one to begin with?) and asked that they no longer send me invoices for something I never received. I'm a bit surprised at the poor customer service and lackluster business practices this well-known brand is applying to their unsuspecting (potential) customers. Shame on hgtv! I expected much more. I will continue to look to the other home decor magazines for inspiration - they're much more affordable and, obviously, value me more as their customer.
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