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1.1 130 Complaints
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HGTV complaints 130

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4:38 pm EDT
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Today (june 15, 2016) I received an email with a bill for $18 for an hgtv magazine subscription that I did not order. Like all the other folks who have posted, I did enter a contest that seems to have generated the subscription. The good news is that I called the number provided by another poster [protected]. Spoke to a very pleasant woman (kate?). Gave...

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10:15 am EST

HGTV serious issues re: subscription to hgtv magazine!

In september 2015, I decided to subscribe to hgtv magazine by mailing in the small postcard that's frequently included in their issues. I received a bill for $19.99 within a matter of approximately 10 days. I continued to receive "reminders" of the outstanding balance over the next three months - however, I never received any of the magazines during this timeframe! When I called their customer service department (after searching the internet to find a valid telephone number), I finally reached a representative who explained to me that she would send the first issue. I eventually received my first issue, but it was over two months old! I called again, explaining i'm not comfortable paying twenty bucks for a subscription when I never even got the magazine. I promptly called them again and canceled my "subscription" (did I ever even have one to begin with?) and asked that they no longer send me invoices for something I never received. I'm a bit surprised at the poor customer service and lackluster business practices this well-known brand is applying to their unsuspecting (potential) customers. Shame on hgtv! I expected much more. I will continue to look to the other home decor magazines for inspiration - they're much more affordable and, obviously, value me more as their customer.

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hwpoth
Seattle, US
Jun 05, 2022 3:57 pm EDT

I subscribed to HGTV magazine & paid by check which cleared. After 3 months of not receiving any issues I emailed them & confirmed they had my correct address. During this time I received several invoices. After three more months went by I emailed them & cancelled by subscription. I received a refund for the remaining issues but not for the 6 months that I had not received any issues. I emailed them again & demanded a full refund. HGTV magazine subscription is a scam & I would not recommend you subscribed to their magazine.

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SmbW
, US
Jul 11, 2016 2:21 pm EDT
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Ordered one year subscription. Did not renew. Continued to get the magazine and a bill for $34.97. I have responded twice by mail and once by email saying I did not renew nor did I care for this magazine. While typing this complaint, someone just answered my phone call. Chelsea. She said that my writing the company was never read because it is done by an imagine scanner. She politely cancelled everything and since I had called in, she proceeded to offer me a (paid) subscription to another magazine. Are you kidding? Oh, my. I would not have taken a free one! I have been trying to get OUT!

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9:21 am EDT
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Hi, I received an "offer" from hgtv magazine stating the above if I renewed my subscription now. So, the thing is my subscription ends in june of 2016 so this is a bit premature. The cost would be $24.00 for both. A subscription is $19.99 or something like that... So... Why so early and why the lie that the second subscription is "free"? I am not...

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4:11 pm EDT

HGTV entered sweepstakes resulted in subscription

Entered sweepstakes to win a dream home and unknowingly resulted in an automatic subscription. I have been entering these sweepstakes for years. I called [protected] and spoke to a lady name deja, who informed me that the sweepstakes I entered noted that I needed to click somewhere in order not to get the automatic subscription. This is a farce! I could understand if I had to click on something to subscribe (which I would not do); but to have to read further than entering the sweepstakes for something that I did not know was an automatic thing, is unreal. I am a big fan of hgtv, but this crosses the line.

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8:45 pm EDT
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HGTV hgtv contests rigged

Hgtv contests are rigged. Every winner is ready and waiting for the door bell to ring and then come tho the door (of their already beautiful home and obvious wealthy position in life). They never go to area codes that don't match their desire of aesthetics. The people that answer the door and their family and company are actors. Scam is hardly the word. Staged it the word, paid actors are the participants. As far as that lady that called in to win something, it would be no effort on their end to put a message to the callers that someone else had already won instead of leading people to believe that they had won so they thousands of people didn't continue to call. Even if the people were called ahead it time to set up the "surprise" win, why are they already wealthy and already living in wonderland neighborhoods? Hoax hoax hoax

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sweepstakeslie
Youngstown, US
Sep 27, 2014 10:14 am EDT

Exactly. You never see a single parent whom rented an apartment for years win a home. The winner is always a wealthy couple that owns beautiful homes or vacation homes that aren't in any need of a home.

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12:27 am EST
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HGTV Credit repare

This guy f... Me out off lots off money a needs to be in jail for praying on people that have dreams off being home owners Jeff play good cop bad cop scam do not be fool all the good stuff on this about him being a good guy is just him posting.it he stay on he's laptop checking out his bad reviews a reply back with good stuff fat boy u Ajoke fool call frank montro and oak realty and he will tell u the real deal he is a point blank scammer

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7:40 pm EDT
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I am also a victim of this scam. I received an email containing my "payment due immediately." when I called the customer service # [protected]), which by the way, they do not provide on their website (gee, I wonder why?!?!) in which their email sent me to pay my "bill" & cancel this unwanted subscription that I never ordered, the csr said when I entered a...

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2:21 pm EST
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HGTV redbook 2009 hgtv dream home

Got a bill in the mail for $8.70 for redbook thru the 2009 hgtv dream home sweepstakes... I know better than to fall for this # but I trusted hgtv... Never again... Hgtv is a scam and so is redbook... No return phone numbers to solve issues...

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Update by marshall98407
Feb 09, 2009 2:29 pm EST

i hate getting scammed

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Annoyed in Florida
Jacksonville, US
May 18, 2012 7:58 am EDT
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To the Folks at the Hearst Empire:

I am interested to know why paid subscribers, like myself, were not notified that there would be no April/May issue and that June/July is "scheduled to be sent "Mid May".

I bought and paid for a subscription for myself and another for my Mom. A "reasonable person" would presume a February/March issue is followed by an April/May issue.

You have our e-mail addresses. Why request our e-mail if you can't use it to inform your customers of a delay. You use it for a lot of other things.

Now, after an hour of online searching, I have read that 3 more issues are "scheduled" for 2012. (NEW YORK, NY--(Marketwire -03/19/12).

So, can I expect?
1. Aug/Sept issue sent the end of July,
2. October/Nov issue sent the end of September and
3. Dec/Jan issue sent the end of November

If not, just say it is a quartly magazine and give yourselves the extra 30 days.

Annoyed in Florida

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S. Henry; Peoria, IL
Peoria, US
Jan 05, 2012 6:23 pm EST
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HGTV Magazine has problems, also. I sent in my payment for a subscription and kept getting nasty e-mails that I was ignoring their requests for payment. I sent in a copy of the check to them and still kept getting nasty e-mails. When I checked, it turned out that the company had already cashed the check. It appears that everyone has received the premier issue, but HGTV is not following up on their subscription requests. No further issues have come out. I know that HGTV is well known, but I am beginning to wonder about them.

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mommyk
New Haven, US
Nov 14, 2011 9:48 pm EST

My husband did the same thing. I just typed in the Billing address and searched it. I went to w1.buysub.com/pubs/HR/CLG/CLG_​FAQ.jsp?lsid=... - which is Country Living magazines customer service. I punched in my husband's account number and all the info came up. Then on the left hand side of the screen it said cancel subscription and I did that. we will see what happens. Good luck.

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12:00 am EDT
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I am very concerned about the contest that you held recently for the home viewers of the hgtv dream home in winter park, co. As far as the $100,000 give away went,... When the announcer asked the audience to call in to give the answer to the mystery question, I along with everyone else in america was trying to get through. That is why, when I called and...

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L
12:00 am EDT

HGTV just another cheap product

Hgtv has a bogus backyard giveaway contest. The catch, you have to answer a servey for numerous products, companies, then subscribe to some of them before you can proceed with the "contest" entry. One page asks for the last 4 digits of your social security number. This is not a contest. Just another cheap shot aiming to make more money from advertising.

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Pamela HEJ
Detroit, US
Feb 26, 2024 9:55 am EST

I was watcing My Lottery Dream Home and Fixer to Fabulous - 2 of my favorite shows - and was disappointed with the additional voice commentary inserted into each show.

The additional commentary was unnecessary. In addition, the voice was irritating especially the way the way sentences were finished with rising intonation.

Thank you!

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JJS21theo
JOHNSTOWN, US
Jan 10, 2024 3:36 am EST

I cannot find information anywhere on your website about the home sweepstakes regarding the Hurrican Status of the home. What type of hurrican could it withstand? How much would home/hurrcane insurance cost, etc. If you could eiother provide we with that information aor direct me to a place where I can find it, it would be very hulpful for me.

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Denise Blockmon
, US
Nov 04, 2023 4:04 am EDT
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I am an admit watcher of this network. But one can only take so much. I am so tired of watching the same episodes on Friday.i totally love," My lottery dream home," and David is the best. The reruns are making me change the channel every time. Please new episodes. So, I can watch my favorite show. Thanks DB

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Travis Roberts
, US
Sep 03, 2023 4:57 am EDT
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I just Writing this notes cause. I don’t thing HGTV sweepstakes allows New Yorks to win. It’s been year I been try. But I never say someone from New York win. I love HGTV , but I guess it’s only for certain ppl to win. Just saying. It’s alway the south or west winning. So why try and get your hope up. Smh. Hopefully one day it will happen

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Terrie Horn
Carson, US
Jun 26, 2023 7:50 am EDT
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I love HGTV shows and watch almost all of them but recently, someone had the bright idea of adding one minute to their programs.

This makes it impossible to record multiple shows at once since DirecTv allows only two.

Why so greedy? Here's just one of many examples:

"Vacation House Rules"

June 17, 2023

6:00 pm to 7:01 pm

Please fix this now.

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Dave T M
Polson, US
Apr 22, 2023 6:55 pm EDT

2 males showing way too much public affection. Since HGTV shows are rated for all audiences this really crosses lines and gives no warning to protect eyes of especially young people.

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Angela Ruggles
, US
Apr 10, 2023 6:24 am EDT
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I watch hg over half of my tv viewing. I understand the need for new shows unfortunately tho the new show with Terek and his wife is absolutely aweful! Listening to her whine is like finger nails on a chalkboard. Please do something with her. Hopefully not to renew the show but if not make her more human or something.

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Brian Reese1
, US
Apr 02, 2023 11:44 am EDT
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never ordered this yet received magazine and bill!

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kabootsie
, US
Feb 26, 2023 6:55 am EST

Please stop the Christina shows. She is a horrible role model, and she squeaks when she talks, her decor is always the same and we are SICK of her.

I barely watch your channel anymore because seniors don’t like her. We are your biggest audience, please STOP and find someone good.

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Michael mayberry
, US
Feb 08, 2023 2:22 am EST

So much for family entertainment. Go woke go broke. Drag queen judge for real. Can’t watch your channel again.

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Overview of HGTV complaint handling

HGTV reviews first appeared on Complaints Board on Aug 30, 2006. The latest review HGTV Lottery Dream Home was posted on Sep 22, 2023. The latest complaint hgtv contests rigged was resolved on Apr 20, 2013. HGTV has an average consumer rating of 1 stars from 130 reviews. HGTV has resolved 3 complaints.
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    +1 (800) 840-8056
    +1 (800) 840-8056
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    1180 Avenue of the Americas, New York, New York, 10036, United States
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