The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hewlett Packard / a repair team who answered the hp number

1 Wilmington, DE, United States

I bought the new printer, and after delivery a few hours later I tried to set it up. The operating system for my MAC was not on the disk supplied. The persons I talked with had Indian or Pakistani accents - named, Mike, Dave, Justin. They ran a check on my computer (they said -showing lots of flashing numbers) and said I had a systemic virus named "clampi" They offered to take off by their technician who was "already" working on it. They said it would cost $199.99 for 1 year warranty, but would only take a check (routing number, etc) - they talked very fast, interrupting and demanding I buy the warranty since they were already "fixing" my virus that was in the printer and my MAC laptop. I was shoveled to Dave, the billing person, whose first words were "why don't you buy the 2 year $350 warranty". They were so pressuring and demanding that I got confused and agree to buy the 1 year warranty for $199.99. They said they would call me in a few hours when the technician Mike finished getting rid of the Clampi "virus". I was so angry and embarrassed at being ambushed like that. No other printer company I have ever used has done anything like this. I called my credit card company the next night and blocked their payment. They have called me all day yesterday and today (2/2/18) probably 25 times. I didn't pick up. The only number they used was [protected]. There was a square on the screen that indicated two supervisors (with full american names) were listening - obviously doing nothing to help. They felt threatening in their demands - talking faster than I could even process. Thank you Theo Jones

Feb 2, 2018

Post your comment