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Hewlett Packard / a repair team who answered the hp number

Posted: Feb 2, 2018 by   User 
Complaint Rating:  0 % with 1 votes
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Contact information:
Wilmington, Delaware
United States
I bought the new printer, and after delivery a few hours later I tried to set it up. The operating system for my MAC was not on the disk supplied. The persons I talked with had Indian or Pakistani accents - named, Mike, Dave, Justin. They ran a check on my computer (they said -showing lots of flashing numbers) and said I had a systemic virus named "clampi" They offered to take off by their technician who was "already" working on it. They said it would cost $199.99 for 1 year warranty, but would only take a check (routing number, etc) - they talked very fast, interrupting and demanding I buy the warranty since they were already "fixing" my virus that was in the printer and my MAC laptop. I was shoveled to Dave, the billing person, whose first words were "why don't you buy the 2 year $350 warranty". They were so pressuring and demanding that I got confused and agree to buy the 1 year warranty for $199.99. They said they would call me in a few hours when the technician Mike finished getting rid of the Clampi "virus". I was so angry and embarrassed at being ambushed like that. No other printer company I have ever used has done anything like this. I called my credit card company the next night and blocked their payment. They have called me all day yesterday and today (2/2/18) probably 25 times. I didn't pick up. The only number they used was [protected]. There was a square on the screen that indicated two supervisors (with full american names) were listening - obviously doing nothing to help. They felt threatening in their demands - talking faster than I could even process. Thank you Theo Jones
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Repair Services

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A  2nd of Feb, 2018 by  User  Agree Disagree 0 Votes
first red flag is did you actually contact the right number??? I ask that because they ( hp) should not have being doing that to begin with
second red flag a clampi virus?
according to search
Discovered: January 16, 2008Updated: November 8, 2012 4:05:19 PMAlso Known As: Win32/Ilomo.BC [Computer Associates], TROJ_ILOMO.B [Trend]Type: TrojanInfection Length: 402, 952 bytesSystems Affected: Windows

Trojan.Clampi, also known as Ligats and Ilomo, is a Trojan horse that attempts to steal login credentials related to online banking and other financially related websites.

begs the question what does that have to do with a printer?
you should be able to goto hp site and download it from there ( free usually)
not sure why you didn't get a disk with it

I would update your anti-virus and do a full scan as well

would also contact hp ceo and let them know what happened ( give names, date, time etc...

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

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