The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hertz Rent A Car / overbilled

1 7356 Garners Ferry RdColumbia, SC, United States Review updated:
Contact information:
Phone: 803-695-0179

I rented a car on August 22, 2008 at 8:30am from the above location. My daily rate according to the contract was 169.89 plus tax and a $200.00 deposit which would be credited back to my credit card upon the return of the vehicle. The vehicle was returned per the contract on the same day at the Flint, MI location on Bristol Rd at 11:36pm.
After reviwing charges to my credit card I found that Hertz charged me $923.94. I immediately contacted the location in SC where the car was rented and spoke to a supervisor by the name of Jessica (not sure about the name but will get confirmed). She was extremely rude and explained that we were charged for 3 days of rental. I explained that we dropped the car off the same day and only rented the car for 1 day. She argued with me and stated that we did not drop the car off or we wouldn't have been charged for the additional days. Sherefused to research or help me. She placed me on hold and came back on the line to tell she contacted the location we dropped the car off and they confirmed that the car was not dropped off until Monday which was untrue. I then contacted the location where we dropped the car off and they confirmed we did infact return the vehicle the same day at 11:36pm. They provided me with a billing contact number at Hertz to call in the morning. I have now pulled my recipt to find not only were we over charged for additional days but an upgrade charge and other misc fees that I have yet to get an answer on. I am dusgusted with the lack of customer service and will never use this company again. The credit card is linked directly to my personal checking account, if my account is overdrawn because of this I will expect Hertz to assume full responsibility for this error and cover any overdraft fees. I can not believe Hertz gets away with this. This is only my 1st complaint I plan on taking this as far as I can.

Sort by: UpDate | Rating


  • Jh
      24th of Mar, 2010
    0 Votes

    All my rentals from Hertz 2009 is not on my Flying Blue Miles, how is this possible?

    Flying Blue ; 4584942260.

    Rented most of the time at Rotterdam Zuid and one rented in Los Angeles, California for 4 weeks.

    Please can you check this for me, please?

    Hertz 1 # Club Gold "
    Five Star.

  • Wj
      12th of Oct, 2014
    0 Votes

    I had the same experience at their Orlando, FL. location. Wrote to Hertz and did not receive the courtesy of a response regarding my complaint. Will never do business with Hertz again.

  • Gi
      29th of Oct, 2014
    0 Votes

    If a business wants to have good relationships with it's customers and appear to be honest it shouldn't try to scam it's customers. My husband and I had reserved a compact car to be picked up at Phoenix Airport. When we arrived there was a long line and an announcement that there is a half and hour wait for the cars. What's the point of a reservation. Then they announced that if you were waiting for a compact you could go to the computer kiosk and use that. I knew that was not a good choice but my husband was getting hostile from lack of sleep so I went to the kiosk. The representative never asked if we had car insurance (I'm sure they're instructed to leave that out). The original estimate was $1300.00 but when the representative added up and submitted the amount to me it was $1, 000.00 more than the estimate. Feeling like I had to get my husband out of there very quickly, I agreed to the amount. The car was so small that we couldn't even put all our luggage in the back seat and it didn't even have cruse control. Did I mention we were traveling in Arizona and New Mexico?
    The whole experience is just another way of taking advantage of travel weary people. On my behalf American Express has asked for all the car insurance money back. That's the least Hertz could do.

Post your comment