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Hertz / over charge

Los Angeles, CA, United States

on Dec 22 to Dec 27 we as family of 4 ( my wife and 2 kids) got there around 9:00 p.m. to get a car since our pervious reservation was not successful with another company. Anyhow asking for rent a car for 5 days. They knew we are desperate so it was a good opportunely for them to charge like:
-total cost was $1004.96 for just 4 day since we got it at 9:00 p.m.
-nobody asked us that we do have insurance - CAA ( cover all rental)
-charging GPS which we had it already
I called them for explaining the situation why we have to pay extra and so much they told us since we signed the paper money is gone and can not do anything.
so it is sad they are like animal looking for hunting and do not care about anything. Please review the case and return my money they charged me. rental record [protected] - vehicle 2015 Camry license AZ AYL7374

Si
Jan 21, 2015

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