Hertz reviews and complaints 1
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Hertz - overcharge
Reserved a Explorer but after doing so was told one was not available. Ended up with a minivan. Rented beginning on October 9 returning on October 21. Was told there would be no upgrade fee. Upon returning the car was charged $55 for gas refuel when the tank was full. Charged $96 for upgrade fee. Also charged $150 for clean up fee which I knew nothing about. Ended up paying $301 additional more for rental. When questioned the manager he said he would look into additional charges and get back with me. I was charged total of $845. Because of the additional charges I Will never rent from Hertz again.
Candy Parlee
1962 Whitney Way
[protected]
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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