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Hertz / hertz

1 310E 48TH ST MANHATTAN NYC, United States
Contact information:

I have ordered F level rental car in Hertz Israel for the period 16/9/16 - 5/10/16. When I came on 16/9/16 to pick up the car at Hertz office at 310 E 48 TH ST. Manhattan NYC, the local staff offer me Jetta and other lower level cars. I refused to take any car with lower level than F as per my order. I have spent 2 hours in arguing with the local staff led by unfriendly lady who called herself office manager. This lady was rude person and treated me like a criminal. Rather than receiving service and support as I used to get from Hertz other offices I have faced unprofessional and horrible attitude by this rude lady. I was really shocked from the local manager customers treatment who should not be allowed to work in customer service.
Shmuel Golan
Reservation #H0420111229
Voucher No. [protected]

Nov 2, 2016

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