Hertz – Page 50

I reserved a car with Hertz that was prepaid. They took out $155 dollars. When I arrived at the airport they told me additional 255 dollars. At that point I cancelled the car. The company is stating they are taking my 100 dollars because it was less than 24 hours. But they never mentioned when I got to the airport there was no car available for rental. I find this company deceitful.Called customer service and stated they are holding my 100 dollars. Never rent from this company because 1) they will never have your car available and they are a rip off Stay far away from HERTZ when renting a car.

Original conf #G6541452949 pickup a midsize on 8/7 at 41130 Nick Ln Murrietta. Location closed. Customer support wanted to move reservation to the next day AND increase the rate. After talking to supervisor Eric received rate of $151.53 receiving six dollars off for being delayed a day. Was not offered a closer location. I called again and changed location closure to home (G6861371798). Felt I should have gotten a deeper rate cut or at least an upgrade. System should not accept reservations without confirming locations will be open.

First of all I tried calling friday to put in my complaint, but it was after hours and I was working..My family and i made plans on going to key west for the weekend, the whole way there the car I rented from hertz car rental, tire's are bold, car pulls to the right, the windshield wiper's weren't working so everytime it rained i had to pull off the road putting a delay on my trip.Myself and family are in this car that's not road worthy one bit.I came into the local office friday to switch the car out before my family and i headed out on our trip.I was told by the employee that serviced me i needed $98 more to just switch the car out.He then told me he would wait at the office while i ran to my bank to add the $98 to my account so my family and i would be in a safer road worthy car.I called to let him know I was on my way back from bank and i got no response.I'm going to be renting a different car every week for the next month as I'm waiting for my car.I'm not a happy costumer at all and hertz employee that dealt with me, put my family in danger, after telling him why i wanted to switch this car out he still let my family and i drive away in it.Something need's to be done or I will proceed with further actions..

Friday August 14, 2015 6:30 am my Hertz rental (Rental Agreement No: [protected]) would not start. It was not baterry as lights and dash all functioned normally (probably starter). Called emergency roadside service and notified Hertz of problem. Told to leave car. Now had to get taxi and make way to airport (1+ hrs away). Taxi cost over $100. Hertz would not offset rental agreement and charged me full price of rental. No sympathy or acceptance of responsability. Never rent from Hertz again! Lot's of other choices out there. (Note, prior week rental out of Fort Lauderdale had low tire pressure warning light come on day after rental. Had to go fill up all 4 tires. Buddy rented same week out of O'hare - he had undercariage damage when picked up car which rubbed against front tire. Replacement vehicle stunk of insecticide which caused burning sensation in throats. Had to drive with windows open in middle of summer). Seems like Hertz got too big for its bridges and is cutting corners now. Be wwary renting from Hertz

When my wife and I picked up our Hertz rental car in Oslo on July 31st we noted that it was dirty. In the U.S., when we pick up a rental car, we are used to having it clean and washed. Since the car was dirty, it was a little difficult noting all the scratches in the paint. Also, the car was in an underground parking area where the light was not good.

When we inspected the car with a Hertz attendant, my wife noted stains on the seats. We brought this to the attention of the attendant and he told us “…not to worry about it.” The stains were not noted on the inspection form that had damage to the car from previous renters noted on it. There was one obvious reddish stain and very noticeable, just like in the photos provided to us in your e-mail. There were other not-so-obvious stains. Here again, I have never rented a car in the U.S. that had such stained upholstery. We certainly did not stain it.

We also purchased all the additional insurance Hertz offered: PLUS Insurance and Super Insurance.
Also, we dropped the car off at the Oslo Airport at 5:00 am on August 4th because we had an early flight. There was no one at the Hertz facility at the airport to discuss the alleged damage. We were at the mercy of what the Hertz personnel decided what the damage was with no input from us.

This seems like a scam to me to squeeze additional money out of your customers. Hertz, a large rental car corporation seems to be abusing its customers. I can’t imagine the Hertz Corporation would allow this sort of poor customer relations to continue if it knew about them. I certainly will stay away from renting from Hertz in the future.

I find the Hertz Europe rental car operation very unprofessional. I am surprised that the Hertz Corporation allows this substandard (as compared to the U.S.) operation to continue.

Bad Service: I wrote below to let aussies know how bad North Gosford Hertz service was.Dont rent any car from them, as the staff not professional and the company can’t be trusted.

I rented a 3 tone Truck from above North Gosford Australia on 1 Aug 7:30, and we need this truck for Saturday only, Mary who is the Hertz staff serviced me, I checked with her if we can returned the key after hours, I had been told they don’t have return letter box for after hour key return, and they asked us to return the key on next day(2nd Aug Sunday), she also told us if we return the key before mid-day on Sunday, that won’t have extra cost, unless the truck is damaged by accident and forget refill the petrol.

She didn’t mentioned extra day charge if we returned the truck after 7:30AM. We have rented a truck previously from hertz @ Arncliffe, which had an afterhours key return, so we thought it odd that this same facility wasn’t available at Gosford.

I returned the key after 9AM Sunday, Mary said its all good and unless the petrol’s low there’s no extra charge, I see this wasn’t the case once seeing my credit card statement, I realize they charged me 2 days.

I tried to explain what Mary told me, and they mentioned every condition is on the statement, they won’t give me refund. I used to rent car with Hertz all the time, I don’t have any issues like this, but after this bad experience, I will tell everyone not to consider rent any vehicle by Hertz, as the staff not professional and the company can’t be trusted.

I was in philadelphia this last weekend and rented a car from your potshocken, philadelphia location near germantown pike. I rented it saturday 7 / 26 / 15 and returned it sunday night (7 / 27 / 15) around 9pm. When i get back to my hometown of detroit i am appalled at an extra $75 charge to my debit card due to an “interior cleaning” i call the rental location and speak with someone named tj. So i ask him about this issue he says, “ someone left the passenger backseat window down and it rained all night and messed up the sitting. I had to get it cleaned and it is still sitting in my parking lot not rented out due to this issue. ”
1. It did not rain sunday night in philadelphia because i was there until tuesday morning.
2. No one was driving that car but me, no one else sat in that car but me so i know darn well i did not leave a window down because i used a / c continuously. Even in my own car.
By this time me and tj are going back and forth, i get very loud and angry with tj because now he’s saying to me it’s all my fault he cannot rent the car out, so then he hangs up the phone on me. That was the worst customer service i have experienced and i had to call you billing support department just to complain and all i get is a 10% discount? That is absolutely ridiculous. I will never use hertz ever again and i will not refer any of my family or friends to you all. I will refer them to your competition without a doubt. Your company does not stand for intergrity and honesty like you all claim. Tj is suppose to be your area manager and he hangs up on people when the pressure gets too hot for him? And he’s a liar as well. He claims he inspected my car and that’s what he found but that is a lie and i cannot believe you all would allow managers to just lie just to meet your end of the month quotas.
In conclusion, like i mentioned i won’t be dealing with you all ever again and i hope others see you for the horrible company you are.

We have traveled to Europe 20 times over the past 18 years and each time we rent or lease a vehicle through Auto Europe or Europe by Car. On this trip to Spain we rented from Hertz through Priceline over the internet. Our rental was to picked up at the Hotel Hesperia Del Mar in Barcelona for 7 days and the cost was to be 151 Euros, including tax. The car delivered to us was a mini, mini something and would not even accommodate our two suitcases, so we agreed to the extra 140 Euros for a larger model. This would have brought the total coast to 291 Euros for the 7 days. In haste, failing due diligence, I signed the contract without reviewing and when we reached Montserrat, I read same and learned that we had been charged 630.93 Euros for the 7 days. A call to Priceline's customer service number produced nothing. We finally returned the vehicle to the hotel where we rented it and I confronted the young woman, Ester, who represents Hertz and had written our contract. When I demanded that she rewrite the contract per the original agreement, she refused in a hostile way and stated that I should call a number that she would provide. I refused and told her that I would stand here all day, if necessary, until she made it right. There were a number of customers behind me, so she made a phone call, following which she angrily
rewrote the contract per original agreement. I blame myself for failing to carefully read the contract and for renting from Hertz through Priceline. I'm finished with both of them.

I inquired about snow chain availability at Chambery Airport and was told, incorrectly, that they were not available. However, Hertz advised that the car was fitted with snow tyres. At no point was this requested, or a price quoted and yet £112 was added to my invoice, without my knowledge. Despite an email chain that confirmed this, they have refused to credit the account.

Hertz is u see the impression we need them and not the other way around. I booked a car one month in advance . When I got there to pickup car they asked me do I want to upgrade for $20 dollars a day, I say no. Then they ask me wait to have name called. I figured it would be 10 mins. 35 minutes later, I ask what's the hold up? They tell me I'm the 7th person in line waiting for a car. WHAT? I left and got a car in 7 min flat at enterprise. We don't need you HURTZ!

The car had a cracked windshield and hail damage. I used the toll road to leave the airport and to return. They charged me almost $6 a day just to have the toll transponder which came with the car. I had to pay $38.55 for tolls that should have been less than $10. In addition they charged me $74 for a new tire. I will never use Hertz again. I complained via telephone and got no where. Beware!a

Going through reservation details with counter agent at airport. Every time he asked if we wanted an upgrade, insurance, etc. I answered that we didn't want any add-ons. We made our reservation through a travel website and I explained that I only wanted what we had already paid for. When we returned home, I noticed on our credit card that we were charged $134 from Hertz. Turns out it was for a Loss Damage Fee. When I called (twice) to have the charges removed, all the customer service agents could say was "it is on the contract". I guess you can't trust the rental agent to set up the reservation as you are requesting. Sounds like he probably gets a commission on these fees, knowing that I won't be able to get it refunded. They offered me a $30 voucher! Believe me, I won't be using it!

I rented a car from Hertz, SF for 5 days. When I returned the car to Hertz's location at SF airport on the contracted date, the cars were "flowing in". The Hertz employee called out that if you didn't need a receipt to leave the keys in the car which I did.
When I received my credit card, Hertz had billed me an additional $454 indicating that I had returned the car 8 days late! This of course was impossible as I had flown out of SF three hours after I left the car at their location on the contracted return date.
I am waiting for Hertz to try to confirm the correct facts and refund my money. But to get to this point, I have been on the phone with Hertz for hours, first to their location in Manila who could not find my contract in their computers, then for hours to their locations in the USA.
Bottom line, watch your credit card charges from HERTZ.

Last week my wife (Mina Keller) and I decided to travel by plane to Portland from GEG. Upon our 45-minute plane trip we were elated that we took the 45-minute flight (winds behind us) instead of driving for 6 hours. Our intended destination was Eugene, Oregon the USTFA National Championships held at the U of Oregon. After taking that short flight we went down to luggage and found that low and behold our luggage was available...wooo not like most airports. After proceeding over to the airport on site location for rental cars we walked by the Hertz Honored Gold Plus Rewards office only to find out that my enrollment meant nothing since it was not operating w/ sign said "closed". We went around the corner of the lobby to find 15+ customers being waited on by two (2) counter attendees. Not good! It took us 1.5 hours to get our vehicle...twice as long as it took to fly there. After telling the parking garage attendant we learned that Hertz has cut back drastically on their assistance. "No kidding"! Turning the car in after our three-day trip was a breeze in that everything was automated. I am going to go out of my way to let others know that they should avoid Hertz...at least in Portland, Oregon. Contract with anyone else but them. I plan on going to www.Compaints.com and let people know that not only has Hertz Stock prices plummeted ….by so has my business with them. Everyone should consider the same.

Last week we rented a car from the hertz office on Sanford airport in Orlando. We made a rate for renting the car for 5 days. When we were finished the rep from Hertz asked if the other guys also wanted to drive the car. We said no because that will cost us extra. He said too us that there would be no extra charges from that. Too be sure we asked what the total amount of the rrental would be. He said round the $600, -, when we returned the car we had to pay $891, -, because they charged $270, - for the extra drivers.
We said to the guy who took the car that it was not fair. He said he could not do anything about it. We had to email the next day with the manager. After a lot of mails and phone calls they would not give us back the $270, - I will never rent a car with hertz again.

While I was very pleased with the rental vehicle I would never use Hertz again for a car rental. I reserved the car online at the Hertz website for 8:30am in the morning and requested to be picked up in Meriden, CT. At 8:15am I phoned the rental location in Wallingford, CT to ask when I could expect to be picked up. I was told that all personnel were outside moving cars around and that someone would call me right back. At 8:30am I called again to ask when the pick-up would be and was told that someone would call me shortly. At 8:45am I called again to ask when I would be picked up and was told that a text message was sent to all personnel and I should expect a call shortly. At 9:00am I call yet again only to be told again that no one was available at that moment. I then called a friend and asked him to give me a ride to the Hertz location. My friend picked me up at 9:30am and drove me to the Hertz location. We arrived at 9:50am and I completed the required paperwork by 10:15am. The staff was very apologetic but at that point it was too late. I still had to drive home and pack the car before my 800 mile trip to Spartanburg, South Carolina. I did not leave my house until 11am – 2 ½ hours after my reservation time.

There was a death in my family and my car would never make the trip so that it why I decided to rent a car. What the staff did at the Hertz location in Wallingford, CT is inexcusable. If I reserve a car for 8:30am I should be picked up early enough so that I can complete the required paperwork and be driving off of the lot at 8:30am in the rental car. I had hotel reservations that I had to change and had to call my father to let him know that I would be 2 ½ hours late picking him up. I would never rent a car from Hertz again and would strongly discourage others from doing so. I chose Hertz because the prices were the lowest but I guess you get what you pay for. Hertz s me an email asking about my car rental experience with them but when I tried to send my complaint to them it was returned due to a delivery failure. How convenient!