Hertz
reviews and complaints

I picked up my rental on Monday 3/12/18. H37284844. The location for the rental on Joppa Road in Towson is awful. It is filthy, not run very well and they do not like to answer their phone.
So, I have a Nissan Rogue, they did vacuum the front floor, but the rest of the car is FILTHY. They put air into the back right tire, I asked if it was ok to drive, I was told it just needed air due to the colder weather. I went to drive it today and a warning light for low tire pressure for the same tire is now on.
I tried calling customer service to see what I need to do now and after waiting on hold for over 25 minutes, I hung up. Then tried calling the local location where I rented the vehicle, no answer, just kept ringing.Good thing this is not an emergency and I was not left stranded on the side of the road.
I do not feel I should have to pay anything for this car, when I return it, hopefully by the end of this week. Even though I am only responsible for 20% of the bill.
Helen Savage

I received maintenance on March 5 2018, this at the Austell rd location in Austell Ga. That oil change took over 5 hours! I was the last person in the queue, sooooo there is no way they could miss me. As i waited i over hear the 2 Hertz employees talking about(the young lady with the attitude) how she likes to see people reaction when they are mad, and how hertz just fired a girl for stealing rental cars after hours. That Hertz thought it was her. That they(hertz) started checking mileage then had to fire her etc, and the male (think his mame is Chris) spock of how Hertz lets employees do what ever they want. From uniforms, coming in late, not opening the store, then lied about being in an accident, but didn't call a district manager to open after asking for over time on a Saturday😠. This is what i remember. My point is while all these conversations were going on, i didn't know i needed to sign to renew my rental contract, i thought after5 5 hours, i didn't need to do anything else. If the employees were doing there job, they would of known to to stop me before i left or to call me and say u need to sign because they didnt i was deactivated for 3 days and lost about $500-$600! And then have to come back and do what should of been done in 5 hours i was there last week!

Effective 2/1/18-2/28/18 we rented a car at SW Int'l Airport. We were given a 2017 Nissan Sentra. We were very happy with the car until the "fill tire " light came on. We searched and searched for an air pump and the one's we found weren't working. We lost all our change a number of times.
Eventually we found a BJ's and the air pump worked perfectly.
After 3-4 days, the light came on again. This happened consistently every 3-4 days. My husband and I both called Dollar Rental/Hertz and after being put on hold and waiting and waiting, we hung up. We didn't want to spend our vacation trying to contact Dollar/Hertz.
When we returned home, I notified Dollar/Hertz and was informed that I/we should have called Roadside Assistance. I would never think to call roadside assistance for a slow leak. I was always taught to call: for a flat tire, out of gas, car broken down, etc. Because of that we were credited $20.00 (which I haven't seen yet on my credit card).
We always rent through Dollar/Hertz and felt that you would be more understanding on our part.
Also, I was good enough to fill out a couple of surveys that I received via email, but I have not received any response from ANY of the surveys that I was "good enough" to take.
I am hoping to hear from someone regarding this situation. After stopping every 3-4 days to "fill the tire", I would hope that more of a monetary compensation would be given to us.
Thank you
Karen Russo

I am disabled and went to rent a car with hand controls on 2/24/18. Most paraplegics drive 2 door cars. Hertz was thrilled to rent a 2 door car to me for a month until I told them I need hand controls installed. Then they said they do not do that. One of the sales representatives told me to put my wheelchair in the back and walk around to the drivers door. I had to explain what being a paraplegic meant. She then transferred me to someone else. They said they only put hand controls on 4 door cars. Thus they get around serving people with disabilities. I contacted Disability Rights Ohio and they felt it was blatant discrimination and had me contact the ADA and the CRC as well.
Hertz policy costs me 3 days of work and since they would not rent me a car I had to go buy a new car to act as my rental for the month. That cost me $5000.

I was charged $5, 653.70 for a rental of a compact car (G) on 01/15/2018 for 12/05/2017 through 03/01/2018. I have a rental reservation with a confirmation number H4764238345 for the amount of $2, 116.64 for the period of 12/05/2017 through 03/01/2018. I turned the car in on 02/08/2018. They asked for more money. I told them they charged me $5, 653.70 on 01/15/2018, which was more than the reservation confirmation amount, and I told them I would not pay any more money because they maxed out my credit card and had no more money or credit to be able to give them more money. He asked if I wanted them to call the police and I said to go ahead and call them. After talking with (I assume a manager) he came back and said they had charged for the entire period. Since I brought the car back 23 days early, they said they owed me $574.76 that will be credited back to my credit card. I have not seen it on my statement yet. When I asked about the extra charges, I was told it for insurance that was more than the rental price each day. No one ever ask me about or explained anything about insurance. When I rented cars from other rental agencies they explained about the different costs and coverages. The most I was ever quoted was $1, 000.00. In the past I was quoted three levels of insurance that was separate from the vehicle rental price.

Ref: h5974781170 (12 to 15 march 2018)
Hello,
I would appreciate it if somebody can send me the following words for the subject reservation: "this reservation is for a guaranteed awv or 4wv. The vehicle make and model is not guaranteed."

People who have to have a awd/4wd vehicle in order to get to a work site, need to have this guarantee in writing. Also, the cs rep that I spoke to about this reservation told me that the awd/4wd capability of the reserved vehicle cannot be guaranteed. The manager that I spoke to told me the opposite: the verbiage in quotes above. Can you train your cs personnel better?

Thanks,

Bob w.

Subj: Rental Acct; [protected]

Please remove charge:

Brought car back two days earlier. Was informed by rental return gentleman that the cost changed to $47?.00 and he was going to send me and email with receipt. I asked why he stated charges change day by day that's could be why. In addition, 4 days unused car and parked at Fort Myers Beach. Today, I contacted Hertz to find out I'm being charged $300 for car damage. Smoking in car. I do not smoke did have a friend who smoked in car for two days during my travels but smoke damage is ubserd. Why didn't Hertz call me or send me an email of the damage prior to me leaving Florida so I could have disputed this? I'm in NY now and still haven't received anything from Hertz regarding this damage. It's my call regarding a credit I believed I was entitled to which brought this to my attention.

Please remove charge. Thank you for your cooperation waiting for response.

I had an extremely unpleasant experience with Thrifty @ San Francisco Airport. It's not about money or business, but it's like your clerk at the SFO counter was cheating when doing business.

I booked a car with Thrifty via rentalcars.com. The booking number is [removed]. The rental record I had on hand is [removed] under name Zheren Wu.

I got the car on Feb 24th, 2018. When I took the car, I told the staff at the counter that I already had the insurance from China, and I don't need any insurance. In addition, when they asked me for the credit card, I asked why. They told me they need deposit and also if any police ticket comes they can charge me. So I gave them my card and signed.

However, today I suddenly found that there's an $18 dollar charge per day for liability insurance. I drove all the way from Santa Clara to SFO airport and spoke with the manager there. She told me she could only cancel the insurance for the remaining days from 3.3 to 3.9, but I had to pay it from 2.24 to 3.2. She did offer me a $50 gift card, however, I don't come to the States often and may not use it.

This is very unfair, because I made very clear to them that I don't need any insurance when I took the car from them. I don't understand why people doing business like this.

Hertz made a big fat mistake when they decided to turn against the NRA in this current political issue of the 2nd Amendment. I believe that you are going to find out that there are more of us who believe strongly in the protection of the 2nd Amendment than there are of those who want to disarm the American citizens and deny the rights of others. The NRA has done nothing wrong and is protecting the rights of the American people far more than you are. No more business from me.

Hertz is totally wrong to enter politics. The 2nd Amendment is vital to the survival of the USA and by dropping the NRA, Hertz has now become an enemy of the 2nd Amendment.

I can personally guaranty that I (nor my family, friends or close business associate) will ever again rent a vehicle from Hertz. Goodbye, forever!

Hertz is now become an enemy of the 2nd Amendment and will feel the wrath of the American citizenry.

Peter R Buchler

I am a vet, a physician, and an NRA member. Done with you. Will instruct my assistants to eschew business with you due to your foray into politics. I hope that the Administration will find some way to punish you. If you had thought this through a little, you might have discovered that people like me are capable of putting more on you bottom line than some lefty snowflake. You made your bed; now lie in it. Tom Scheer MD

I am a vet and an nra member with a small business that utilizes hertz and some of its affiliates on a regular basis. I hereby boycott all hertz and affiliated businesses due to your political ideology with respect to the nra.

Ps: bringing politics into your business plan is the most incredibly irresponsible action that any business can undertake. I hope that hertz stockholders revolt in reaction to this un-american political ideology. Please never forget, there are many other rental car agencies to choose from.
R/
Kfm

You drop the NRA. I drop you! Just used Hertz two weekends in a row! I'm done with you. I will find another company who supports my second amendment rights. Or company that stays away from politics! When will companies learn to keep their mouth shut. Stick with renting cars. We boycotted Starbucks for 3 years for opening their mouth too. Gave another coffee company over $10, 000 of our coffee business during that time. Now you just lost another paying customer for a none paying customer. Dumb move Hertz and all your affiliates. (Budget, Enterprise, Avis etc) America is smarter than you think.

I am disappointed to see Hertz cut ties with the NRA in the aftermath of the Florida shooting.

Every day we see more evidence that our law enforcement failed on numerous occasions to address the shooter prior to and during the shooting. This was a failure at the local and federal level.

We now know that four Broward County deputies refused to enter the building when the shooting was going on - in addition to Peterson.

The script of the FBI phone call by foster parent of the shooter has been released.

In addition, Broward Cty had visited the home 39 times and did not elevate or resolve this problem.

Do not fall for this attack on the NRA. The NRA is the only defender of our 2nd amendment. Your response to this is wrong and does not help our country.

Rental Record: #[protected]

I rented a car from Hertz at Sky Harbor airport in Phoenix, Arizona last Thursday February 15, 2018. I originally requested a standard size vehicle for 4 days from Thursday to Sunday. The representative helping us ask normal questions such as where are you going and what my plans were in Arizona. I explained that I am taking my mom to the Grand Canyon and that we'd be driving through Sedona and Flagstaff. The representative insisted that we get a vehicle with 4 wheel drive. She explained we would not get over the pass without four-wheel drive or a higher vehicle because of all the snow and ice on the road. My mother recently got diagnosed with cancer for the fourth time. She has a few things on her bucket list and I am doing everything in my power to help her accomplish them. One of them was to do a road trip to the Grand Canyon. My mom was not for the upsell. She often traveled to areas that snowed and was certain we would make it in a standard size car. My mom asked directly to the women if the original standard size car would work and she no it will not get over the pass and would struggle on its way to the Grand Canyon. I on the other hand promising her an amazing time there was no way I was going to chance our car not making it. We upgraded the standard size vehicle to a Nissan that had four wheel drive the reps high recommendation. She literally quoted a 2 wheel drive or standard size are will not make it to the Grand Canyon.. I was okay with the upcharge knowing I would be safe going through snow and ice. We got to Flagstaff about 2 hours after leaving Sky Harbor rental to find absolutely no snow. There was no snow no ice to be seen. Because there was no snow and ice on the road a standard size vehicle would have definitely made it. I called the Flagstaff Arizona local hurts to see if I can trade in my upgraded vehicle for the standard vehicle I initially wanted. This took place about 4 hours after leaving the Sky harbor Hertz. The representative at the Flagstaff location explained he would be happy to exchange the vehicles however it would be no credit due to me reserving it at a different store location. When I returned my vehicle on Sunday I explained that we were told we would need this four-wheel drive and in fact did not. I had to catch a flight so was unable to speak to management. I am very disappointed. Hertz is a large reputable company in which I have Reserved several cars from. In the future I will not reserve a car from Hertz as I feel betrayed. I spent an additional $300 - $400 that was unnecessary because of somebody that works for Hertz. This amount may not be a lot too many however for me it is when I could have spent it on something that my dying mother would love. I am a sales manager so I understand upselling and customer service very well. However this is ridiculous. Looking at the yelp reviews for Hertz at this specific location I saw several other people were in fact treaded the same way with the same scenario. Hertz has failed tremendously at this location and due to this I will be sure to never use them again along for business or pleasure. I would a appreciate a response.
Thank you for your time.
Kind regards,

Erica Schipper

Rental Record # [protected] Reserved car to be picked up at 3:00pm my flight was delayed 3 hrs due to weather called Hertz told them it would be 7 before I would be there for Car they checked and told me no problem they would be opened. Went to the Hertz rental to get Car at Fort Myers airport counter person told me I had to go to Hertz at the Holiday Inn n there was a shuttle that would take us for free. But there wasn't one I paid for a cab to the Holiday Inn. Cab dropped me off went inside the the Hertz the Hertz office was closed at 5. Had to get another cab back to airport rent a car for the night from enterprise never got to my destination till 12 that night next morning had to return my rental n go pick up the Hertx rental . I spend over 2 hrs in a parking lot at Holiday in trying to make arrangements for a car. I would like Hertz to compensate me for all my inconvenience I lost a whole evening and a hole morning of my vacation because of Hertz car rental Grace Baker [protected].

5019 14th st w. Bradenton fla.34207 = rented via internet 1/22/2018. was informed 1/23 couldn't pick up before 6 p.m. went to pick up and location was closed @ 6 p.m. picked up 1/24, noted the low tire light was on & was told the temperature change was to blame. ended up not needing the vehicle as we were there from Ky. to help with our new grandson. was told if we brought the car back we would be charged an extra $10. per day for remainder of contract. we weren't seeking a refund, just wanted to take it back! on 2/13 noticed driver rear tire was flat. called roadside service via 1/800 number on contract, was told that would be a $74 charge to come put spare tire on. called your location @ 2019 14th st and was told it "is out of our hands"! I asked if I should drive it to them on the flat tire, he said I wouldn't do that if I were you. out of space or there's more to say...

All of these charges compromised my credit card as soon as your company helded a retainer against my recent rental, costing me a very inconvient situation, this is the second time this has occurred, I am seeking some type of restituion

My recent rental agreement # [protected]
My blue chip membership # [protected]

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To Hertz Fort Lauderdale Airport
We have been faithfull customers for many years. I would like to tell you about a problem for me because I have a medical condition wich prevents me to stay standing more than 5-6 minutes.
We often have to wait a long time standing because there is no chairs that we can use while waiting to see an agent at the counter.
Would you have a solution to offer me so that I can wait without discomfort?
We will arrive on March 7th around 3:30 p.m. and the driver's name is Jacques Milot.
I'll be waiting for your solution to this issue and I'm sure you'll find a favorable outcome for me.

I'm waiting for an answer from you as soon as possible.

You can use my e-mail for answer: [protected]@hotmail.com

My 80 year old mother in laws car was involved in a hit and run. State Farm sent her to Hertz in Hurst TX for her rental. She does not have a credit card for security reasons, so her her son was going to put the $50.00 charge on his. Meanwhile, she was deciding which car she preferred--first selection, lost keys, second selection, check engine light was on. They were then asked if he was on her insurance policy, which of course he is not since he is a 57 year old man, so they would not rent her a car. State Farm was informed, added her son to the insurance policy later in the day. We went back to rent the vehicle, were then told that it would not be a $50.00 charge, but they would put a $1000.00 charge on the card until they had proof from State Farm that he was added to the policy then it would be removed. I asked if he would guarantee that it would be removed by putting it in writing, he told me he did not have to answer my questions and that we needed to leave and he would be calling the police. We waited for the police to arrive for 15-20 minutes, however, they never showed up. This location should NOT be in business if they are going to employ an extremely immature and unprofessional manager. This will be the absolute last time we do business with Hertz, and as many people I can pass this on to, I will. Horrible way to treat an 80 year old woman, Hertz should be ashamed,