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Hertz / car rental

Feb 18, 2018
0% 1
Contact information:
Fort Myers
Rental Record # [protected] Reserved car to be picked up at 3:00pm my flight was delayed 3 hrs due to weather called Hertz told them it would be 7 before I would be there for Car they checked and told me no problem they would be opened. Went to the Hertz rental to get Car at Fort Myers airport counter person told me I had to go to Hertz at the Holiday Inn n there was a shuttle that would take us for free. But there wasn't one I paid for a cab to the Holiday Inn. Cab dropped me off went inside the the Hertz the Hertz office was closed at 5. Had to get another cab back to airport rent a car for the night from enterprise never got to my destination till 12 that night next morning had to return my rental n go pick up the Hertx rental . I spend over 2 hrs in a parking lot at Holiday in trying to make arrangements for a car. I would like Hertz to compensate me for all my inconvenience I lost a whole evening and a hole morning of my vacation because of Hertz car rental Grace Baker [protected].


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A  18th of Feb, 2018 by 
Agree Disagree 0 Votes
your best bet is to contact the corporate office and let them know
not sure what they will do but maybe give some help
N  22nd of Feb, 2018 by 
Agree Disagree 0 Votes
I was charged 100.00 deposit for smoking in car I don't even smoke this is second time renting from hertz and lost my deposit both times wont go there again I will go to enterprize thy are fair customer comes first

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Hertz Logo Hertz
Customer Service
999 Vanderbilt Beach Rd Fl 3
United States - 34108-3508
+1 800 654 3001
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