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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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R
7:48 am EDT

Hertz bad service/unauthorized hold

On 4/17/2015, I rented a car from the Westbrook Maine location. This is a corporate location. Upon picking up my rental, I secured the hold using a credit card. My rental was for the time period 4/17-4/27/2015. The cost of the rental was $222.00. Like most rental car companies, you must present a credit card to secure the cost of the rental as well as additional fees. In this case, it was $223.00. When I returned the vehicle, I paid for the cost of the rental with a debit card. The cost of the rental processed through my checking account on 4/28/2015. The hold was removed from my CREDIT CARD shortly thereafter. BUT WAIT, there is more! Upon checking my bank account on 5/5/15, HERTZ placed a hold on my checking account for $223.00. Why would they do that since the costs had already been deducted a week prior? I called the rental station in Westbrook and of course, they “Are not aware of the unauthorized hold” and I am told it is my bank. My bank put holds on accounts for Hertz now? I visited my bank and they tell me that the hold comes from Hertz Rental Systems and they kindly provided me with a screen shot that shows the hold was placed by Hertz. I than call the Hertz billing office and of course after being placed on hold for almost 20 minutes, they too can’t explain this mysterious hold on my account. (It is also important to note, the rep was able to locate my rental by my license number, dates of rental and my full name. This comes up later)
“Oh no, we don’t see any hold placed on your account, it must be your bank”. What great service Hertz provides! I finally was able to speak to a rep who said he would contact my bank and send them a fax to release the hold. (If they didn’t put the hold on in the first place, how would they remove it?). Although I appreciated the reps effort, three days later, it is still not resolved. I called the Customer Billing office (of course again waiting on hold for excessive time….) I reached “Whitney”. Because I did not have my rental number, I asked her to look up my rental in the same manner as the previous rep. This girl was as useless as an Ice Cream Cone in Phoenix in July! The fact that she would not at least look this account up using what information I could provide, plus the extended wait times, plus the run around I have already gotten just fueled my anger even more. I explained to her the frustration I was feeling at the whole experience and that I was not happy that they had place this unauthorized hold. (Remember, the hold was on a CREDIT CARD at the time of rental NOT my debit card that I used to PAY for it). I asked Whitney to provide the name an address of the location to send a bill to for bank expense incurred as a result of their hold. She rudely said “Customer Service”. To which I responded, If I just write “Customer Service” on an envelope and put it in the mail, it will get to them. She again, rudely provided an address. I explained to Whitney the lengthy process and poor service I had experienced and would not only never be a repeat customer but would also encourage other to avoid Hertz as well. I asked her if she would feel the same way if she were in my situation. Her response “My opinion isn’t relevant”. Clearly, Whitney lacks empathy. While I did come across stern and perhaps a bit ride at this point, I feel it was appropriate. I am the customer, they made the error and I don’t deserve to be on hold for extended times because they are too cheap to staff appropriately. With that said, the “hold” is still on the account, Whitney is an idiot and I would rather walk than ever deal with Hertz again.

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Jello
, US
Dec 02, 2010 1:28 pm EST

Don't book cars through Hotels.Com. I booked a Hertz car for one day for San Jose Costa Rica and with the estimated taxes added on, the amount was supposed to be about $15. When I got to the rental counter, they added on a bunch of charges and the bill was going to be over $50. Then they wanted to put $1200 on my credit card as a deposit on the car. I cancelled the car and took a taxi.

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Susan Aldrich
Big Pine Key, US
Jun 05, 2014 5:22 pm EDT
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Returned my rental car two weeks ago. Hertz has still not released my deposit. They are blaming debit card bank. I have never had any problems with the return of a deposit from other car rental companies. The bank has the deposit as pending. I called hertz and got a run around and an attitude.

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Chris Boon
Kingswear Dartmouth, GB
Jul 27, 2012 9:17 am EDT

Received notification from Hertz of a fine which they deducted from my credit card on the 13th June. €36.30
Now received a fine direct from Cefalu police for the same offence.

chrisboon1@aol.com

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dcfair
washington, US
Jan 11, 2011 7:17 pm EST

So - after falling for the United Airlines - Hertz prepaid offer, we ended up paying almost $200 dollars for a 2 days rental on a Toyota - please be smarter then us and NEVER RENT FROM HERTZ.

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The Truth You Must Know
, US
May 07, 2015 11:58 am EDT

You must find life in general to be difficult.

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C
6:56 pm EDT

Hertz formal complaint

On 2/10/2015 I went to return a car at Herts located at 8041 north 76th st in Milwaukee WI and upon arriving I was advised charges about a tire I supposed to damaged.I asked for proof of tire and damage, i aked for verification of the firestone reciept and also i asked for the general manager information and was refused that too. I then walked out to call the police however I was told by the dispather that it was civil suit an officer wouldn't be able to respond the dispathcer didn't understand nor cared. I called to the 800 number for hertz and let them know i was being refused information regarding the overcharges for damages. Not only did they slander my name, they lied and threaten me to the point my witness told him to calm down you don't have to handle her like a man. They did not treat me as a valued customer. Andrew yelled at me after refusing the things i asked for, turned extremely red in the face and told me that he was going to call the police. I recieved a disorderly conduct ticket in the mail which is causing me my freedom. I would like to see fourth that this employee shold be terminated for threating me, lying, and verbally abusing me. Their actions were inappropriate but yet I still was refuned for gas and tire damages but I still have to fight this ticket when I was the one victimized. Thank you for taking time to review this matter I would like to hear back from Hertz corporation as soon as possible. I can also be reached via email at candice.[protected]@gmail.com.

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7:30 am EDT
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Hertz charge more than signed

Srs. I rented a car manual transmission, 2 door, small and cheap car on March 19th 2015 and paid into my credit card 5491*****7444 the amount of USD 102, 63 for one day rental. I took the car in Milan Linate Airport at 12:12 on April 12th/2015 and delivered the car at Venice (Venezia) Marco Polo airport at 15:33 on April 13th. I am aware that I delivered the car some hours (maybe 3 hours more) after the time but they still charge me more EURO 178, 50 - USD: 193, 12. So, I am complaining about the total amount of charge USD 295, 75 for one day rent car small. I would like the refund of the EURO 178, 50.

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7:54 am EDT

Hertz poor service

Intermediate car reserved: I asked at desk for Coupe as I am 6'2" and a two door allows me more front seat room, I was told no problem and when I went out found I had been assigned a 4 door. The car was filthy on outside, had 43K miles and had multiple, and I mean multiple dents and some scratches. I have seen better vehicles at Rent a Wreck. There was no parking lot attendant, only one person at this location. I took a lot of pictures, filled out form and then found the box for forms hadn't been emptied in months, was so full I couldn't stuff the form into it (took pics of that also). Tried calling Cust. service people, was told I had to wait until I returned the car to do anything. Basically, no Cust. service to speak of, no interest in issues when I did call again, no interest in location of making customer happy or in doing their jobs.

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10:40 am EDT
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Hertz unjustified charges

Well, the saga continues! Not only have I not received any responses or resolutions from Hertz with regards to the charging of over $500.00, they are now applying more charges to my parents credit card! There is now 2 more charges each in the amount of 92.40 EURO...no explanations provided! This clearly is a scam on behalf of Hertz Italiana and I will not give up until I have every penny back from them! So far, now 7 months after the trip has been completed, we have been charged $65, $262, $176, $285...what is wrong with this picture everyone!?

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Alfredo Fe De
, UY
Jan 14, 2014 1:08 pm EST

I received a charge of usd 121, 79 dated 27 november 2013 on the credit card of my wife and she never was in Italy last year.
He rented a car to Hertz on 2010
Some body can explain
alfredoferriolo@gmail.com

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J
4:35 pm EDT

Hertz over charged

Hertz car rental over charged me $150.00 on my car rental! Trying to fight the charges have been relentless! The car was wonderful, service was fantastic at first of course, then to my shock, looking at my banking statement, I was overcharged 150.00" after talking to several reps, which they each gave me a different excuse, they would only credit me 50.00. I was lived to say the least. The salesman I need to talk to went on vacation while I was gone, and I can. Not get a hold of him, I was told nothing can be done until I talk to him! Do not rent a vehicle from this company as they are rip off Artists!

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3:00 pm EDT

Hertz horrible service & overcharged

We needed a rental vehicle because we were in a car accident out of town. The only rental place in the area was Hertz. We made our reservation online. They were going to pick us up at the hotel and take us to the rental place. They took hours, and hours, and hours. We kept calling and asking when they were going to show, and they kept pushing us back, and back, and back again. They finally appeared and took us to the rental office. When we got there, they didn't have car we reserved. They gave us a larger car because that was all they had. We had a long drive ahead of us, and this resulted in much higher gas expenses. However, I was told there was nothing they could do to compensate us. We didn't have any car trouble on the way home (it was clean and functional), but there was already a crack in the window when we got it from the rental office. We take to the airport return rental office the day it was due back. I was due at 1:30pm that day, and we returned it around 9am. We waited for an extended period of time so we could return it to a person, but no one showed up. We ended up depositing it into the drop box. We were not billed for several days. When we were we noticed there was an extra $90 charge. I contacted them about the discrepancy, and I was told that the extra charge appeared because they didn't check the drop box until after the time when my car was due back, so they billed me for an extra day at the larger vehicle rate! I drove up there to address the issue. The attendant insisted she was unable to help me fix the issues. I asked to talk to the manager; he was unavailable and would call me back, except he never did. I called again, and I still have never been called back. If there is any other choice, I will never use this company again!

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12:24 am EDT

Hertz adrenaline collection reservation not honored

On January 2015 I've place a Adrenaline Car collection reservation for a Dodge Challenger R/T, for a rental scheduled to March 14th. On March 5th, I've made the check-in as asked by Hertz, online, stating that I would honor my rental. A couple of days before my rental date, I got an email from Hertz informing some details about my rental reservations and it was all ok.
On my rental date/time, March 14th I was there on Hertz to get my Dodge Challenger R/T, for around US$ 600 and even so to enjoy my vacations (I'm from Brazil) while driving a car that I was really looking forward to do so. For my surprise - according to the Hertz staff- they only have two Challengers R/T, one was rented and the other one had "tire problems" therefore they would no be able to honor my rental. Quite frankly, tire problems took away a US$600 rental away from Hertz? Really? I was then asked to accept a Camaro SS, which I do not like at all. In the end, they gave me a 2014 Charger, not cleaned. That really was a drawback on my vacations and really desapointing.

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2:41 pm EDT
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Hertz overcharging

I am having issues with Hertz Italiana as well...it seems to be a trend from all that I have been reading!
I sent my parents to Florence on an all-inclusive paid surprise trip for their 50th Wedding Anniversary. I had already paid for the car on my card. My parents ended up having to stay an extra 3 days due to the Air France strike, this was September 2014. I had my Italian contact call Hertz to arrange the extra 3 days and they quoted us 70.12 Euros, no problem there. A month after my parents returned home to Canada, they had a charge on their credit card in the amount of $485.82 Canadian Dollars, much more than the 70.12 Euros we were quoted. I am still fighting them on this charge, 6 months after the fact! They claim that it includes the fee for a secondary driver for the whole period they had the car . I could accept this...IF my parents had signed for a secondary driver, which they did NOT!

To add insult to injury, my parents have received two more charges, one for 42.70 Euros and another for $262.02 Canadian Dollars. No authorization, no explanation. Hertz is scamming people and I will not put up with this! When I contacted Hertz, they said that the 42.70 Euros was an administration charge for the ticket in the amount of $262.02. When I asked them what the ticket is for, they cannot tell me anything other than "a traffic violation". When I asked for the proof of this violation from the authorities, they tell me that they do not have anything to show me.
Anybody else see something wrong with this situation? They have now over-charged approximately $500.00 CDN and think they can get away with it!

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1:06 pm EDT

Hertz poor management / poorly ran facility

This school is in the same building as a church and the church decided to strip and seal the floors while children were present. There was initially no proper ventilation and my child suffered medical issues because of this. The church and the school pointed fingers at one another and neither took responsibility. The owner of the school stated my child was the only one who was injured and that wasn't enough.

The health department and the state were involved and only then was proper ventilation done. Because I was the one who reported the school the owner of the school asked me to leave with my child and that I had caused the church a lot of heartache over the situation.

This is overall a poorly ran school with management that doesn't seem to really like children. Do not waste your money here.

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6:47 pm EDT

Hertz car rental

Complaint email sent to Hertz Queensland Australia on the 10th January 2015 12:50am

I was filling out the customer service survey that was emailed to me
following my car rental with your company but the page timed out and would
not let me complete the survey saying that it had already been completed
when it hadn't.

For the 25/12/14 to the 6/1/15 I had booked a medium size SUV (Holden
Captiva) and instead received a small size SUV (Mitsubishi ASX).

I understand that the exact make/model are not always available and the
booking is for a similar car from the same size group. There is a laminated
flip chart at the service desk which shows the different size groups and
the cars in each group. The flip chart shows the Holden Captiva is in the
medium SUV group and the Mitsubishi ASX is in the small SUV group and the
luggage configuration was smaller in the Mitsubishi.

After looking at the car I realised that it was too small for my family's
holiday needs and went back to talk to your staff member about changing the
car to the medium SUV that I had originally booked. I was told that both
the Capitva and the ASX were in the same size group even though the flip
chart shows they are not. Your staff member said that the only car
available and closest to the medium size SUV that I had booked was a Nisssn
X-Trail that had not been detailed after the previous rental. I said that
would be fine and I would be happy to rent the X-Trail 'as is' until I was
told that I would now have to pay the extra for the larger SUV. As I had
already paid for a medium SUV and was provided with a small SUV, as well as
being happy to hire the undetailed car, I was not happy to pay the
increased rate. I was given a quite rude 'take it or leave it' remark
regarding the Mitsubishi and was denied the larger Nissan. Being Christmas
day I really had no option but to take the small SUV for the medium SUV
price. Your staff member was argumentative and generally unhelpful.

I returned the car on the 6/1/15 and waited at the service counter for 5-10
minutes but your staff member (a different staff member from the 25/12/14)
was too busy loudly discussing Christmas/New Year holiday stories with
staff members from other car rental companies in the adjoining booths. Your
staff member had acknowledged I was waiting and said she won't be a minute.
I ended up dropping the key in the return box and left without the chance
to talk with your staff member regarding my experience.

I was very disappointed by both interactions at Hertz Rockhampton Airport.
I would have appreciated some notice if the car I had booked was
unavailable so that I did not have to repack and downsize our luggage to
fit, as well as only paying the small SUV price instead of the medium SUV
price. It would have made everybody's day smoother. I am sorry, but I do
not think I will be recommending your company to my friends, family or
colleagues after these two experiences.

Hertz Queensland Australia reply email received on the 25th February 2015 5:00pm

Good Afternoon Natasha,

Thank you for your enquiry and apologises for the lengthy delay in
response.

Hertz is always concerned with any comment regarding our service and it is
important that we learn of problems encountered so that corrective action
can be taken. Your comments have been passed on to Rockhampton Location
Management.

On behalf of Hertz, please accept my sincere apology for the attitude of
the staff members concerned and the unavailability of your booked vehicle
or a suitable alternative being provided to you at no cost.

Please be assured that this is not indicative of the service we normally
provide Apologies are seldom sufficient when customers do not receive the
service that they are expecting and we do regret the inconvenience this
matter caused you.

I have adjusted your daily rate to match that of the downgraded vehicle as
well as refund a days rental charge. A refund of $113.65 should appear in 3
business days.

If I may be of any further assistance, please do not hesitate to contact me
at [protected]@hertz.com and quote file #021****

Kind Regards,
A** G****

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10:28 am EST

Hertz being accused for scratch

Rented a car where there are already a lot of scratches and dents. It's a black Toyota Vios. Sign the papers with all scratches marked. When returning the car ..one of the staff checked and accused me of making one of the scratch and have to charged 2000baht. Told them it was there and foind a receipt in the car that have already the same scratch on the side. At least 4 hertz staff came and out and surrounded me. One of the hertz staff even smoke and just bliw all the smoke at me. Feels like a gang tying to get rid of customer. Tbey accysed me and even shouted at me . Bad experience and will never rest car from HERTZ .

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6:15 am EST
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Hertz charge payment unclear or unnecessary

I do not understand the charge and it seems a mistake
Purchase date charge date details reference currency original amount charge amount
50.25 eur 42.70 0 hertz italiana spa 2.10 1.14
50.25 eur 42.70 0 hertz italiana spa 2.10 1.14
Total charged 100.50

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12:19 pm EST
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Hertz over charge

on Dec 22 to Dec 27 we as family of 4 ( my wife and 2 kids) got there around 9:00 p.m. to get a car since our pervious reservation was not successful with another company. Anyhow asking for rent a car for 5 days. They knew we are desperate so it was a good opportunely for them to charge like:
-total cost was $1004.96 for just 4 day since we got it at 9:00 p.m.
-nobody asked us that we do have insurance - CAA ( cover all rental)
-charging GPS which we had it already
I called them for explaining the situation why we have to pay extra and so much they told us since we signed the paper money is gone and can not do anything.
so it is sad they are like animal looking for hunting and do not care about anything. Please review the case and return my money they charged me. rental record [protected] - vehicle 2015 Camry license AZ AYL7374

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5:41 pm EST
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Hertz false fine 'verbale fine on line'

Similar to another gentleman I have just read about on this website, I too received an invoice from Hertz Italiana Spa Roma following a holidy in Itlay (Invoice T103107) advising of a 'fine' that I supposedly incurred in Firenze (Florence) on 26th Sept 2014 at 16:17. It is described as 'Verbale Fine On Line'.
However, we had no encounter with any law or traffic enforcement person in Florence, and no ticket or warning document was left on our car at any stage. In fact, our vehicle was parked, unused, within the hotels grounds the whole time we were in Florence, except, obviously, for our day of arrival and departure. Besides which, we departed Florence on the morning of the 26th to drive to Assisi, driving direclty out of the city without stopping, and without any incident, so it is difficult to see how we could be fined for some offence at 16:17 in the afternoon !
The invoice states that Hertz are billing me for the cost of 'supplying the drivers name and address information to the relevant authority in Italy' . Well, I have not heard anything from 'the relevant authority' in Italy, and I've been back several months now. So this sure looks a lot like an organised scam going on here. The invoice from Hertz does not even provide an email address to enable me to contact them - just a phone number and fax. Charming ! So I have to ring them at my cost ! They really have this little ruse worked out quite well I suggest. My Visa account has been debited, but the chnace of any refund are nil.
Forget Hertz - use another reputable firm.

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1:32 pm EST
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Hertz overcharging, poor customer service

I rented a car for 1 day (less than 24 hours), picked up on January 12th, 2015 at 12:28pm and dropped off on January 13th, 2015 between 5:00am and 6:00am. The car worked fine and did what it was supposed to do (basic economy car, Toyota Yaris). When we dropped the car off, we were told by the attendant that if we didn't need a receipt to just leave the keys on the dashboard and go, which we did. Our credit card was originally were charged for SEVEN TIMES the amount that was estimated. I called customer service and spoke to a representative, who tried to tell me that we did not return the car until January 15th, which is impossible since we returned to Portland, OR on the 13th. She then checked and saw that the car had been rented out to SOMEONE ELSE later on the 13th. She fixed that, but still tried to charge me more than seemed right...she was still charging me for 3 days of insurance coverage that I had "agreed to"! So after that she made a correction (which took some coaxing and explaining on how it was not reasonable for me to pay 3 days insurance) that brought the price down to $20 more than the estimated (which by the way, I'm still not sure why I owe that, I only drove the car from the airport to AT&T Stadium and back, and returned it with a completely full gas tank and no damage to the vehicle). This is not acceptable service and it is glaring incompetence. Maybe Hertz should spend less money on marketing and more on training your employees and quality assurance. Hertz will no longer be receiving any business from this frequent traveler and my family, and you shouldn't rent from them either. It's too bad that zero stars is not an option, because this one star review is an insult to any other review that deserves one star.

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Zahoorul Haq
, IE
Apr 18, 2015 7:33 am EDT
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I totally agree on the basis of my recent experience with Hertz when I was in Orlando. They overcharged me on everything. The even charged me for rescue service which was never provided. The manager on customer service was very rude and unhelpful.

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Ciclo
Charlotte, US
Feb 13, 2015 5:47 pm EST

You received refunds. Good. We are in the middle of a dispute for cleaning to the car and are being treated very badly, rudely, insufficiently, terribly and all by customer service as they fight $75. We have made several phone calls to the "corporate" office and the branch and are getting a traditional run around, as well as being hung up on in the middle of our statement, promised a call back, and handled only by lowest level representatives. I agree with your last statements about Hertz. I am willing to tell anyone about my bad experiences. In fact, when I rent from another company, I want to be sure I don't get treated like this by them. So, I guess I need to tell details about my Hertz experience.

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10:11 pm EST
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Hertz 2 door car ripoff

We rented a "standard" car at Hertz LAX--which was supposed to be a Chrysler 200 or similar. When we go there, we were told a "Standard" car is a 2 door Altima--even though our confirmation said a Chrysler 200 or similar and showed a picture of a 4 door car. We pushed the point and refused the $40/day upgrade to a 4 door. $40! We said we'd take the 2 door. When she gave us the paperwork, she said she gave us the 4 door Altima, but we should remember that a "Standard" is a 2 door. As we walked across the lot, we didn't see a single 2 door Altima. I asked the attendant when we left if they even had any two door Altima's. He said he thought they had one. (This is LAX!) Total scam!

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9:19 pm EST
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Hertz bait and switch

I booked a standard size car from Hertz via Hotwire.com. It indicated a Ford Fusion or similar. When I got to the counter, they said I was getting a two-door car. I asked if the Ford Fusion was 4-door, and they said yes. After showing them that I was told it would be a Ford Fusion or similar, their response was "in the Charlotte Airport, a standard vehicle is a two door car and not a Ford Fusion". I responded with "give me any four-door car" and they said for an additional price. I explained again what I had been led to believe, and showed them the paperwork. They insisted that I would get a 2-door car for the "standard" vehicle. I asked them to work with me on the upgrade, and they said It would be an extra $55 for three days. I said how about $10 a day difference, knowing that the next level was usually not that much difference in price. I was told that the next level was $40 extra a day! I didn't pay that much for the initial rental, much less an additional amount. I took the $55 extra as the manager was not available.
I called Hertz and they told me to speak with the manager upon return, or wait until the rental was done and contact billing. I spoke with a manager upon return, and he said he could not credit me any money. I have not been successful contacting billing.
I will contest the charge on my CC soon if I don't get any resolve.

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Kiyaz
, US
Jun 08, 2015 1:27 pm EDT

Same thing in San Leandro, California in April. I prepaid for a "Ford Focus or equivalent" compact and was given a Chevy Spark. The Spark about 2/3 the size of a Focus, maybe closer to a Fiesta in the Ford world. It is for sure a sub-compact. This was under-powered and did not feel safe on the local freeways. Since I had pre-paid, and people were waiting for me, I did not try to argue (thought it would be useless anyway). A brief internet search shows this is just how Hertz rolls these days. Next time I will use another rental company.

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madathertz
, US
Jan 14, 2015 10:06 pm EST
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Got the same thing at Hertz at LAX. We were told a "Standard" car is a 2 door Altima--even though our confirmation said a Chrysler 200 or similar and showed a picture of a 4 door car. We pushed the point and refused the $40/day upgrade to a 4 door. We finally said we'd take the 2 door. When she gave us the paperwork, she said she gave us the 4 door Altima, but we should remember that a "Standard" is a 2 door. As we walked across the lot, we didn't see a single 2 door Altima. I asked the attendant when we left if they even had any two door Altimas. He said he thought they had one. (This is LAX!) Total scam!

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MkStItCh
West Seneca, US
Dec 31, 2014 11:00 am EST

You can protest all you want BUT if they told you the difference in the price and you took the car then you are out of luck.

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5:06 pm EST
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Hertz extra charges

I booked a car with Hertz in Florence, I had to wait for 3 hours. When they finally delivered it I had to make them do the inspection (It was badly damaged on one side). When I returned it at the airport in Rome the gas tank was full but they charged me 193.23 euros for gas (3.39 euros a litre!) and 24.40 euros for refuelling. I did not notice the extra charge because the clever employee circled a different (lower, of course) amount on the slip. Icing on the cake, they charged me another 151 euros in November. I wrote nine emails and, finally, they replied after a month saying that the extra charge is for a damaged tire. I am currently disputing the second charge. Unfortunately, it is too late for the 218 euros I was charged for a tank of gasoline. I am furious, I will never rent from them again.

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Update by Ernesto Salvi
Dec 26, 2014 6:58 pm EST

After further review of my credit card statement, I have realized that the refuelling charge has not been debited, even if it is included in the bill that was handed to me. I would, however, make sure that the tank is full in order to avoid paying 3.39 euros per litre plus a 24.40 euro refuelling fee.

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Hertz overcharge

Reserved a Explorer but after doing so was told one was not available. Ended up with a minivan. Rented beginning on October 9 returning on October 21. Was told there would be no upgrade fee. Upon returning the car was charged $55 for gas refuel when the tank was full. Charged $96 for upgrade fee. Also charged $150 for clean up fee which I knew nothing about. Ended up paying $301 additional more for rental. When questioned the manager he said he would look into additional charges and get back with me. I was charged total of $845. Because of the additional charges I Will never rent from Hertz again.

Candy Parlee
1962 Whitney Way
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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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