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HDFC bank Credit Card / harassing people who are no longer their customers

1 India Review updated:

I had HDFC Credit Card some 2-3 years back. I cancelled the card as didn't need to pay the yearly charges that they had put on my card and i had another card free of annual charges... but HDFC Credit Card guys keep calling me and keep telling that i have some amount due to pay which is so ridiculous as never made any purchase... They keep adding yearly cards to the card that i cancelled and keep calling me... They are the most unprofessional bank i have ever had the misfortune to interact with...

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  • As
      1st of Jun, 2007
    0 Votes


    Do not settle for anything, verify lawyers credentials and do not worry read the full mail below and visit the sites I have given and share this knowledge - THIS IS CRUCIAL.

    Good Luck

    First visit

    file a case here;Bangalore
    Shri. K.R.Ananda
    C/o Reserve Bank of India
    10/3/8, Nrupathunga Road
    Bangalore-560 001
    Tel.No.080-22210771, 080-22275629
    Fax No.080-22244047

    Mark a copy to : New Delhi
    Shri H Kulshreshtha
    Banking Ombudsman
    Reserve Bank of India Building
    2nd Floor, 6, Sansad marg
    New Delhi - 110001
    Tel No. 011-23725219/23710882/23725445
    Fax No. 011-23725218

    Next go online and file a case online at [ full info on credit cards ]

    Tactics Credit Card Companies Use to Get You to Pay More

    Although the credit card industry earns more than one trillion every year, they aren't satisfied with that, and have adopted dubious tactics to further fatten their wallets. Late and over-the-limit fees now account for more than half of their revenues, so they like to encourage or trick customers into paying some sort of penalty fee. And they are now only getting away with it, but they keep raising their fees up and up -- just a few years ago a penalty fee was about $10. Now the average is $29.00. Consumer groups estimate that soon these fees will average $59.00.

    Late and over-the-limit fees are not the only methods companies use to rake in trillions each year. There are also the credit insurance programs, universal default policies, dishonest marketing campaigns and other stupid card tricks. Many of the major issuers -- First USA (now Chase), Chase, Capital One, Providian (now owned by Washington Mutual), Citibank -- have been sued over allegations of unfair billing practices and accused of blatantly using tactics to cheat customers out of money. Some of these tactics are outlined below.

    Not posting your payment on the day it's received -- Federal law requires credit card companies to post your payment on the date it is received. If they fail to do so, they cannot assess you late charges or added finance charges. Still, a common tactic most card issuers use is to post only those payments received by 9:00 a.m. or 3:00 p.m. on a given date. Payments received at 9:01 a.m. are posted the next day despite the fact that all the major card issuers have payment processing centers that operate 24-hours a day, seven days a week. Best way to fight back: Send in your payment at least 10 days before the due date. If you can't do that for one reason or another, arrange to make your payments electronically by signing up at your credit card issuer's website so you can quickly zap a payment to them and they can't claim that they didn't receive your mailed payment until after the due date. It is interesting to note that almost all of the major credit card banks used to allow customers to quickly zap a payment to them via free of charge. Of course, this must have put a big dent in their late fee revenue so some of them stopped allowing this (Providian and First USA to name two).

    Tricking you in to paying late -- Federal law requires that credit card issuers mail you your statement at least two weeks before the due date, so companies have to resort to other tactics to get you to pay late. You know that your credit card payment is due on the 25th of the month, or do you? Your issuer might suddenly change it to the 20th of each month to try and get you to mail it in late. If it's received late, they will slap you with a $39.00 late fee. If it's late two or more times, they can legally increase your interest rate dramatically, to as much as 29%. At various times, several credit card issuers have even resorted to not mailing out statements at all to encourage customers to pay late under the theory that "it is a courtesy that we mail statements out, not a requirement." [First USA actually used that as an excuse once and lost many customers as a result.]. Best way to fight back: Always open your monthly statement immediately upon receipt and check the due date. Don't be surprised if it has suddenly moved up five days and you received your statement "late". You might have to immediately write a check and get it in the mail that day to allow at least seven days for it to get to them before the due date. You don't want it to arrive at 9:01 on the due date do you? If it does, you will be assessed a late fee.

    Penalizing you for carrying a big balance -- If you carry a high balance on your credit card month-to-month, don't be surprised if you one day notice a small paragraph on your monthly statement that informs you your interest rate is going to increase from 7% to 28% next month. What the credit card company doesn't tell you when you sign up for the card with the low interest rate is that they almost always raise the interest rate dramatically on people who never pay down a high balance on the credit card or carry big balances with other credit card companies. It doesn't matter to them that you have always paid your bills on time and are never late. You can be a customer of theirs for 20 years and never be late or miss a single payment, but one day they will decide that you are no longer a good customer and raise your rate to 28%. [Citibank is notorious for doing this. Every time I see one of their ads in a magazine or TV about how much they love and respect their customers, I want to throw up.]

    Credit card holder wins suit worth Re 1 lakh

    The Statesman 29.5.07

    Arunima Ghosh

    KOLKATA, May 29: Credit cards may be a status symbol to some but for a vast majority of consumers irregularities in credit card bills can cause a great deal of harassment. The recent victory of a credit card holder against a leading bank will be a boost to such consumers who are regularly harassed by their banks.

    A city consumer court has come down heavily on ICICI bank by slapping a fine of Rs 1 lakh, the highest compensation imposed by the court so far for discrepancy in credit card operations. The court of Calcutta District Forum, Unit-II, president Mr TK Ghosh and members Mr H Bhattacharya and Ms R Acharya pulled up the credit card division of the bank for recovering a loan that was never received by the customer. The bank allegedly asked the consumer to repay loan installments along with interest including late fees for a loan amounting to Rs 33,500, supposedly issued by the bank, which was neither solicited nor asked for or received by Mr Kalyan Kumar Sur. The court ordered the bank to pay Mr Sur a litigation cost of Rs 5000 along with compensation worth Rs 1 lakh.

    Mr Sur was taken by surprise when his credit card statements suddenly displayed interest charges. He complained that bank did not respond to his repeated e-mails when he asked the latter to provide him with loan details. Instead the bank allegedly harassed him further by sending loan collectors to his residence.

    The clause 5.1(b) under Reserve Bank of India’s credit card operation guidelines reads: “Unsolicited loan or other credit facility should not be offered to the credit card customers. In case any credit card facility is extended without the consent of the recipient, the credit sponsoring bank will be liable to pay such penalty as may be considered appropriate.” During the court proceedings the bank failed to substantiate with written documents that it had received a loan request from Mr Sur. When contacted ICICI Bank spokesperson in Mumbai said: “We are aware about this case and the bank might appeal before the state commission against the order passed by the city consumer court.”

  • Sa
      17th of Jul, 2008
    0 Votes

    The purview / guidelines set by the Reserve Bank of India

    (and being followed to the 'T' by HDFC bank)

    The Professional way for the Collection Method by HDFC BANK :

    The usual course of business to remind of payment obligation, follow-up calls and the professional method by HDFC,
    the concerned Bank's representative initiates intimidating phone-calls to the victim's family in his absence by making unprofessional way of a routine payment follow-up call.

    The concerned Bank pretend themselves some time senior police officer or some time a senior lawyer from Patiala Court .

    The concerned Bank unleashes repeated threatening to the victim's wife as well as the entire family that they were coming to seal off the home (of the victim) in any moment of time.
    They repeatedly scare the victim's family by saying that “ Right now, we are at Jamia Police Station so get the entire belonging out of home
    within an hour and we are coming with a police to seal off the house”.

    The concerned Bank calls the victim's home from the phone numbers (mentioned below).
    HDFC Bank rushes to the victim's account (Saving Account : 0891000075233) and withdraws the entire Savings (Fund TRF-DM-4346771003903573)on 23/11/1004 without serving any prior notice to the victim.
    The boastful calls made by HDFC's Rep over the phone with threatening like "" I am in Jamia Nagar police Station with the court order for House-to be sealed. So get out of house immediately with your belongings or deposit the outstanding within 2 hours...
    Those calls came from G I Dogra(claiming to be a senior Advocate, Phone NO: 9911214584 ) threatening to seal the home.
    Similar calls made claiming to be from Tees Hazari Court (Phone NO :9912703147, 9350416532).
    Again, a call was received claiming to be from Gurhgaon Police Station (Phone No: 9312894536).

    What a mockery!! One of the call came from Sangeeta PS claiming herself to be a Senior Judge(Phone NO: 9871067704, 9910755367, 9891525423, 9911576938 ).

    So I hope that when these guidelines adopted by HDFC BANK in this victim's case that is me, are referred to the RBI, these professional ways and professional methods will help RBI strengthen the Economy of the Banks concerned in a very HUMANE and HEALTHY way!!!

    Please understand !!! that I have fully and very well understood the guidelines set by RBI...and applied and followed by HDFC BANK???

  • Ra
      14th of Feb, 2009
    0 Votes


    Great article. I completely agree. I also know of people who are getting calls from so called Police officers, who are threatening the debtors to pay off the credit card dues. The debtors are being informed that there is a 'non-bailable' arrest warrant against them. However, if they (debtors) wish to reconcile, then by making a payment to the bank could solve everything within 15 minutes!!!

  • Ro
      18th of Apr, 2009
    0 Votes

    i am beeing harrased by HDFC people like crazy for the payments...i have been out of town and cldnt make the paymeny on time...the collection executives call and abuse on phone..they say all inds of words to u ..and on asking their name they say we are HDFC...
    i want to file a case against them...they have been harrasing like crazy...if u can take heed of it the higher authorities ...then look into it...i am filing a case against you people...

  • Sh
      22nd of Mar, 2012
    -1 Votes

    Posting comment does this help.
    I am the victim of this credit card division of Hdfc bank. They never sent any statemnet to me. and all of sudden i was surprised that from my account 13000 was transfered by the collection department.I thought ok fine now its finished . Now again after more then 1 year these guys wake up and without any prior notice the blocked my account. and to a surprise today when i checked 6960 was again withdrawn from my acount by the credit card department FUND TRF DM-4346781101376465. I dont know how long i have to pay which I am not owing. I am running to and fro to get hold of customer care executive for the settelment but every time i am said this is not the right department and a new number is given to me which i am unable to get through. I emailed to HDFC 2-3 times but no response.
    Please let me know what should i do. My hard earn money is goping in waste which i am not owing.

  • Ar
      18th of Dec, 2012
    0 Votes

    Lesson learned from personal and individual experience - Never take any credit card. CC are big fraud by MNC's

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