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Harvey Norman / samsung 65 inch tv

1 Warrnambool, Victoria, Australia Review updated:

Good Morning
On 13th of April 2017 i called HN Warrnambool stating that our 60inch samsung tv had a black screen only but you could still hear the sound, We had product care and a claim was put into place. I know that the weekend was easter so there was no way we would here anything until after then but it just dragged on and on to the point where i juat called the store in Hamilton Vic ( 1 hour away ) and drove there myself and picked up a new tv which they had in stock all along ( our old tv was deemed unrepairable and we got a store credit in warrnambool )
I found this a massive inconvenience that could have been resolved quickly had they just got one from a nearby store
Looking forward to hearing your feedback

Regards

Km
May 24, 2017
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Comments

  • De
      26th of May, 2017
    0 Votes

    Hi kmalady, thanks for taking the time to share this here. If you could, please reply back to our private message so we can get some more details. Happy to follow this up with the store proprietor for you. Thanks and regards,
    Karl - HN Customer Service Team

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