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Gulf Air / treat customers like a dirt

1 United States Review updated:

This is one of many complaints I have sent to Gulf Air and I have many many more - I love them to be posted on ComplaintsBoard.com as its time passengers fought back against airlines who treat their passengers who pay their wages that they cannot treat us like dirt anymore.

I am sitting in Riyadh airport with a ticket that says I have a connection at 00.55 from Bahrain to Doha - my flight to Ruh to Bah is late as I told the station manager I would miss my flight, he just told me your Doha flight is not until 4AM - this I not what my tickets SAYS, I have been very honest you and told you on more the one occasion how bad your airline is and have written to you more then once, as I explained but I am forced to fly GF when with my Bahraini clients. I want you to personally call me tomorrow and explain to me why I have to go a whole night without sleep as you have changed my ticket, your airline sold me a ticket on the below timings and now you have changed them. When I told the station manager he just said if you don't like get a refund and don't travel with us, no Mr. Shave I am going to drive you crazy as you are doing to me... I am going to make sure every journalist in travel world has your personally email and office number and you will be fielding a lot of media calls and having to explain, I am going to start treating your airline with the contempt it treats me with. This is not the first time, I am still awaiting an explanation as to what happed to all my miles missing from my account again not even the common decency to explain to me where they are gone. At present I am sitting chatting to you lovely staff in the Oman call centre, I refuse to hang up until your airline puts my in a hotel when I arrive in Bahrain and fly me to Doha in the morning, I don't care I reckon its cost me $300 just on the phone call.

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Comments

  • Ha
      9th of Apr, 2009
    0 Votes

    Dear sir,
    The worker of islamabad international airport treated me as a dirt.The flight was of 7:30 am and i reached airport at 5:30am.On my turn the worker said me that your load is heay.I went out and left my half load out and then come back, but then worker said that flight is closed and i being a eye witness say that he took bribe from a woman and gave her a seat.Please take serious action against this complain and send me bach on this adress:
    umair zahid76@yahoo.com.Please
    THANK YOU

  • Jo
      1st of Jun, 2009
    0 Votes

    I agree, Gulf air treats customer like ###...Dont travel with them..They lost my enfants e-ticket in their system even though i had a printed copy...They asked me to pay again for a new ticket. I fought at one airport on my return and they found it in the system at the other connection they made me pay for it, cause the connection flight was late I paid...Later on my filing for a refund...The customer service rep named Tanveer in Houston, texas office said " i dont know why e-ticket wasn't in the system...I wasn't there" The most bone head answer you can get from a human.

    I got my money back by disputing it through my credit card company..which I had used to pay for the ticket.

  • Co
      8th of Jun, 2009
    0 Votes

    I agree, GULF AIR treats their customer like ###.. specially those Gulf air staff and the almost bald, thin, arogant, and brainless gulf air supervisor in Dammam airport in KSA. Why gulf air is advertising in the web for their frequent flyer program and giving free additional 10kgs for the baggage weight if it is not honored/accepted by gulf air staff in Dammam airport? another thing happened is that, gulf air staff gave me the ticket and allowed me to hand carry the excess baggage since i only got a laptop with me, and it is a common knowledge that laptops are not considered hand carries and not weighed in, so it is free to bring inside the plane, and when i'm near the depature gate, the almost bald and brainless arogant gulf air supervisor stopped me and told me that 2 hand carries are not allowed to bring inside. are they not communicating?the staff allowed me, and the dicthead arogant supervisor did not, is that what gulf air is all about? that situation always happened that's why i complained. last thing that pissed me off is that when my coleague is in the same position when he going for vacation and I was with him and trying to explain politely to that almost bald and brainless supervisor, he pushed me off and ask me with arogancy if im a passenger, i told hin i'm not, and he told me to go away. I asked him if he is gulf air employee, he told me that he is, so i ask him if gulf air teaches that way to treat thier frequent flyer customer?

  • Ma
      14th of Jun, 2009
    0 Votes

    Respected Sir,

    Sub : shameful Behavior of Gulf Air Duty Manager.

    It is with great agony I wish to bring your kind attention regarding the callousness shown by one employ of your great establishment.
    My name is Manoj Mathew a businessperson in Saudi Arabia since 2002. I am a frequent flyer member ship holder of Gulf Air since 2004. Always my family and me are flying in the Gulf Air that whenever we go to India & other countries.
    On 28th may 2009, I went to India from Dammam to Trivandrum by Gulf Air. (Dammam to Bahrain Segment was by bus and I used my own car) I traveled in Business class. My return date was 9 June 2009. On the flight of GK0060 AT 04.30 AM. I reported before 3 hours from the time of departure. When I was in the time of check in, I request to the counter clerk to change my class as business class. He agreed and gave me the business class. (If a passenger ticket on business class, they are allowed to take around 50 Kg luggages to carry with them.) My luggage was 42 kg while it takes the weight measurement.
    Then the person who was the Gulf Air duty manager told me that it is not allowed to carrying such weight. As per his suggestion, I avoid the belongings and made my baggage as 29 kg. Still he did not agree to allow this decreased weight, besides he arguing and started to quarrel with me with bad words. He told me even the flight not take off on time, he never allow to taking me this flight. Then I avoid my complete luggage’s and carry only 13 kg as my hand carry and it was my lap top & important files. Again, he kept the fighting with me and told to put my hand carry in luggage as that not allowed to carry 13 kg as hand carry. He mad me foolish in the whole time in front of other passengers and only allow me to enter the flight just before 10 minute of flight departure.
    I complained all these thing s to the airport manager and I hereby attached the copy along this complaint.
    Moreover, I have a booking In Gulf Air for 08 tickets on coming 29 July 2009 for my family. I am fully unhappy to travel in your Airline due to his bad behavior.
    It is difficulty to believe that such thing should have happened in the Gulf air under your efficient control and I hope that you will take the needful action at the earliest.


    Best regards

    Manoj Mathew
    Marketing Manager
    Ests Cargo.(World Cargo Alliance. WCA)
    P.O.BOX . 34930, Dammam 31478,
    Kingdom of Saudi Arabia.
    Tel : + 966 3 8267555
    Fax : + 966 3 8273555
    Mob : + 966 556029191
    Email : manoj@estscargo.com
    Web : www.estscargo.com

  • Fe
      20th of Aug, 2009
    0 Votes

    gulf air is a ###ing ### in dealing their costumer, i hd loss baggage claim untill now i did not get compensation because of lousy employer in manila gulf air. its been hard dealing with them they have not treating costumers in the right way... they are one lousy person for their motive is always tomorrow untill the ### is dead.


    this is the last i deal with this ###ing airline that is full of ###.

    thanks to all and regards dont flight with gulf air

  • Fe
      20th of Aug, 2009
    0 Votes

    full of ###

  • Sh
      18th of Dec, 2009
    0 Votes

    lahore station for gulfair is so bad so bad gulfairline staff rubish lady of gulfair lady shafqat zara. she have no manner to talk how to talk with passenger

  • Tr
      23rd of Feb, 2010
    0 Votes

    Hi Guys,

    Even I had a very bad gulf air flight last week. Can you please let me know what email id/address to complaint to?

  • Jo
      9th of Jun, 2010
    +1 Votes

    Well what can you say; all the comments are consistent with my experience with the airline, from cancelling flights, in-flight services to staffs attitude at the airports. What is worst is the lack of aftercare service, we hear so often from companies that they want to listen to their customers to improve their service but not Gulf Air; I wonder what makes them different from the rest of the modern world? I have complained on a number of occasions relating to a family business Class flight from Bahrain to KL which was absolutely shocking, but have received no response after 8 weeks and I suspect as with the rest of Gulf Air operations and management there are poorly trained, lacking motivation and initiatives and this needs to be labelled at the very top (CEO). With poor service at customer interface what is happening behind closed doors IE with aircraft safety, maintenance etc.
    I would say that Gulf Air must have some good hard working employees who take their job seriously unfortunately they must be very few and far between as I have not met one yet, may be the economic pressure of passages walking will wake them up or better still they fold, we can live in hope!!

  • Gs
      17th of Oct, 2010
    0 Votes

    GULF AIR IS WORSTED THAN WORSTED. I booked ticket Thiruvanthapuram-London- Thiruvanthapuram. They canceled the Thiruvanthapuram service after my arrived at London. But they didnt informed to me. When I checked my tickets before 2 days my return travel, they changed my ticket via Bombay to Thiruvanthapuram. The Transit hours were 18 hours at Bombay. When I tried to talk with them, the customer service was disconnected by them 7 or 8 times. When I try to talk with them, first word they said they are ready to refund the money, even they didnt ready to listen me or give options. ONE OF THE WORST CUSTOMER SERVICE IN MY LIFE. THIS Is MY FIRST AND LAST WITH GULF AIR. OCT 2010.

  • Da
      20th of Oct, 2010
    0 Votes

    Flight London-Dubai via Bahrain
    WORST FLIGHT EVER.
    Flight attended on either of the 4 flights are absolute rubbish, when I saw them at the airport I thought the circus was in town. It also reflected their customer service performance, a horendous 6h flight, they just dissapeared and at one occasion when I asked them if they had more food the answer was "NO!". That was the first time Ive ever got a No from any airline. some might say Brunei Air is [censor], but even they came with 2nds and 3rd servings when asked.
    On our return flight we had an 11hour stop over in Bahrain, they didnt wanna let us out, Gulf air said we need to pay for a visa and hotel otherwise we are stuck in the airport. The ground staff just plain rude and more interested in taking their personal calls than serving passangers queing like cattle.
    ive flown xxx time to the gulf and will rather fly Emirates Etihad or Qatar Airways, no matter how cheap Gulf air flights are. Im so angry with their "dont give a [censor]" attitude towards customers id rather pay the extra fare with other cariers or not go at all.
    NEVER EVER AGAIN!!!

  • Aj
      21st of Dec, 2010
    0 Votes

    Completely agree with all complaints.
    My mother is waiting in Bahrain airport for last two plus days and each time I contact a Rep, they have no idea what is going on. mostly they dont take calls, or will disconnect. or will tell some utter nonsense like she already reached destination, she already boarded flight. they been doing this for last two days. How can they do that. is there an agency who monitor airlines? Is there a place to complain? What they are doing is not humane. I think we should make one loved one of each of these people at gulf air including the owner/ceo... to every employee to travel in one of their flight. then they will learn a lesson. I really dont want to use any bad words. So I am stopping here. I am really frustrated .

  • Im
      8th of Jan, 2011
    0 Votes

    I called to Gulf air contact center for some information, after 3 minutes when my call conected to one of call center agent. I asked him for the information but the guy who was on duty he told me to wait and after 2 minutes he disconnected the phone. without saying ay thing.
    This call center based in Kuwait.
    to much dirty customer service from Gulf Air.

  • Wo
      17th of Mar, 2011
    0 Votes

    I [censor] on Gulf Air, there is 0 customer service, my issue is very simple other airlines in the past have handled this issue in 2 minutes, but these people are total idiots, they should send there employees to other airlines just to learn how to answer a call, I went on a trip with these [censor], gave my American airlines account # and was supposed to get AA miles as Gulf air is an AA partner, well I did not receive the miles for the return ticket, I called Gulf air over a month ago, there is a hold time of at least 30 minutes to talk to some idiot named Ali Akhtar, and he is their only idiot in the US as each time I called I got this idiot, and you have to listen to their really stupid hold recording each time, he said email ffp@gulfair.com with my scanned ticket and boarding passes and the miles will be credited, I sent this email a month ago, the automated response email said we got your email and will respond in 3 days, 5 days went by and no response, I forwarded the same email, again automated message but no response, I have forwarded this email 4 times and no one has even responded nor opened it, cause my issue is a very simple one that can be fixed in 2 minutes, I called 888-gulfair again today, and got the same idiot, he put me on hold for 10 minutes and hung up, called back 2 hours later, after the 30 minutes hold time got the same Ali Akhtar idiot, I was very upset and told him not to put me on hold again, he did not know why there is no response to my email, I asked for his supervisor and he hung up, I don’t know what else to do, I think I will go to LAX tonight after dark and take a huge [censor] on one of their planes and wipe my [censor] with Ali Akhtar’s face.

  • Al
      13th of Jun, 2011
    0 Votes

    I German national Alexander Orlowsky rebooked the flight GF155 from MNLA to Bahrain and then onwards from Bahrain GF 217 to Kuwait.Your GF groundstaff told my wife, A. Carlos there was a problem with overbooking and even she had a boarding pass refused to let her board the flight and gave a new boarding pass for the GF 211 at 2.01 A.M.Thats nearly 9 hours wait in Bahrain.Please i demand an explanation of what actually happened and am thinking of compensation from you.My wife always loved to travel to and from the Philippines with Gulf air.

  • Sp
      25th of Jul, 2011
    0 Votes

    Gulf Air charged me twice for the same ticket. They charged me an additional 1500 dollars 1 week after I booked my ticket. They stole money right out of my account. I have tried to resolve this issue numerous times via phone. Nobody there seems to care at all about their customers. I sent them an email with a copy of my card statement which clearly shows they charged me twice. They did not even take the time out to respond. I fear they will not be returning my money. Stay away from Gulf Air. This is the first time I am so frustrated with a airline and I travel at least 5 times a year. Gulf Air is by far the worst.

  • Na
      10th of Aug, 2011
    0 Votes

    the most pathetic experience i can have that is GULF AIR. i had my seat reserved at bahreen airport from where i had to go to lahore but when i reached the airport, gulf air guys told me that there are no seats available and you have to go to karachi first, 9 hours transit there and then to Lahore. I asked for the compensation for which they gave me a 75$ certificate kind of thing and told me to goto gulf air main office in lahore and you will get your money from them. When i reached lahore, i went to gulf air office and showed them the certificate which they rejected in no time and demanded another document which the Bahreen gulf air guys didnt gave me. They said, we cannot refund this money.

    This is serious ###. They cheat there own customers and inspite of providing them relive, they push them in further ###. I would suggest every person reading this review, dont travel GULF AIR. they are unprofessional to travel with.

  • Ma
      29th of Dec, 2011
    0 Votes

    we should name and shame the Gulf Air for their bad beahaviour towards passengers. I am victim of their mishndling of luggage, i have created a blog to tell the world how gulf air mis treat passenger please post ur complain there, http://gulfairluggage.wordpress.com/
    regards mahesh

  • Sa
      9th of Jun, 2012
    0 Votes

    i bought 4 tickets in January gulf air to travel to sri lanka sometime in July 2012. JFK, Milan, Bahrain, Colombo.At the end of may when i checked my bookings one segment of the flight was canceled and they never informed me.when i contacted the the customer service they told me they can give me the money back dut the the cancellation of the flight. in the the mean time i have booked my hotel, airport pick up/drop off and other entertainments at the final destination.when i called and explained the situation they have booked me to travel one day early going and coming one day late.now i have to pay for additional hotels as well as leave
    from my job. customer service is horrible and arrogant to deal with.who knows what is going to happened.after planning our vacation early, still we don't know what will happened next. stay away from gulf air. i will inform after my travel in July.

  • Ab
      1st of Nov, 2012
    0 Votes

    Gulf Air (GA) flight arrived 45 minutes late from Beirut to Bahrain on October 31, and we missed our connection flight to Dammam. The transfer desk offered us another flight 41/2 hours later. When we suggested a Limousine service that takes 90 minutes to destination, GA employee said there were no Limousines available at the time, and would probably take several hours to find one. We asked for the supervisor to talk to, our request was denied. GA showed no sympathy and exerted little efforts to accommodate our request. After waiting for an hour at Bahrain Airport, we finally decided to check out, collect our luggage and go by a Taxi to our destination. There was nobody at the Customer's Desk to record our complaint. I think I learnt not to use this airline in the future. I don't think think GA knows how to run their business, and they care less for customer satisfaction.

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