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Greyhound / refund unuse ticket

1 GA, United States

I purchased a ticket on line for my mother, later that day she told me she would not be able to use the ticket I called Greyhound back the same day about an hour apart. I was told that I would only get the ticket amount refunded but not the 18.00 that was considered as a gift fee what the heck ! anyway she said she would credit my card back. 2 weeks later while reviewing my credit card statement I noticed that I was not credited for the refund. I think this was done on purpose because I told the agent that this procedure of not refunding a gift fee was wrong and ripping people off, and I said I will never EVER purchase a ticekt from Grey hound again. So instead of dealing with them again I called my credit card company and had them to a charge back. Just a warning to be carfeful if you plan to take Greyhound I would not recomend it, this says a lot about a company and to me that means stay away.

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