Greyhound Lines

My experience with them on 9/29/23 was enough to make me travel another way cause they are thieves and liars. You pay these prices and the service you get is lousy. They wanted me to pay extra for a seat that's not taken. I'm done with them. This will be my last long distance trip with them. Their busses are late but customers get nothing but an apology but if I need to change my ticket it costs me. I reiterate they are thieves and liars. They lie to steal our money.

I booked a bus from Johannesburg to Cape Town for 9:30am but I'm still waiting it's been 3hours and I called the helpline number so that they can trace it for me ,but they kept saying that they will call me back of which I was never called.I'm here waiting for a bus that I don't where it is .

I have been unfourtanetly been stuck using greyhound all through university and now living in Toronto On. Sadly, it is the only affordable public transportation to my home town between Toronto and my university town. A quick overview of things that piss me off before getting to an actual example: in the past 5-7 years the prices have TRIPLED yet it seems there are less tellers and customer service aviabale. Sure, the coaches are a little nice... But for 2-3 hour trips why do we need a fancy bus? I'd rather just not pay these ridiculous inflated buses. Buses never leave on schedule yet if you don't get there 30 mins before your trip, they won't guarantee you a seat... Even if you buy your ticket online a week in advance. It 2015... My little cousin in first year computer science could program a way to count seat sales over their network. How do you overbook buses so frequently?! They used to allow same day travel but now its strictly only for your ticket time... Which I might be able to get behind if it yieled any actual results like not being refused on a bus a pretty purchased a ticket for. The customer service is horrible. Any sort of issue with your travel? Good luck getting it resolved. The agents seem stretched so thin they won't even acknowledge you if you try and ask a question. When I was in school there were at least three times when the bus just skipped my university stop even though I bought a ticket from my school explicitly online. Lastly, thourghout the years several student groups have tried to open alterbative public bus services (most students have complained about similar bad experiences) and greyhound sued the crap out of them. Students starting a business obviously can't fight this so all these smaller towns are stuck with no alternative to go home and visit their families. They know they have to maintain a monopoly becuase their service is garbage and people would jump on board with another company ( even if the prices were the same, just because anyone who has to rely on them has at least one story about just horendous service). I've personally had several bad experiences, but here's the worst: last year when my niece was born I was living in Toronto On. I got the call at 4 am that my brothers partner had gone into labour and booked the first bus back to my hometown London On. When I got to the bus station I was told the bus and the next few after were fully booked and they could get me on until a 4pm bus (almost 7 hours later). Then they amagically found a spot on a new express bus system they had ( which isn't faster then regular direct routes they just made it seem a little fancier to board the bus and somehow justified inflated prices)... But they were going to make me buy a whole new ticket and not refund my old one! For their screw up! Since it was an important event I took the hit and resolved to deal it with later. After waiting to talk to the customer service agent for 20 mins and being spoken to rudely. At this point i was getting upset, they refuaed to help me.. I hadnt splet the night before becuase i wanted to get on the first bus i could tp be with my family. I started to get upset. The agent then just refused to deal with me. I finally had to find a manger and the end result? They only offered me $15 greyhound dollars... Which can only be used at a teller.. Where prices for tickets are doubled compared to inline advance tickets. The $15 didnt even cover the dofderemce between the prices so i was useless. So I basically paid twice for a ticket because they overbooked a bus. PS no one ever followed up with me calls or emails to customer service.

Anyone know of a good lawyer I can contact to see about a lawsuit against greyhound.
My son, who is 14, and my fiance' rode Greyhound Bus Lines from Youngstown, Oh to McAlester, Ok. They got on the bus in Youngstown, Oh and began their trip. Their first stop was in Toledo, Oh, When they went to get on the bus the bus driver looked at my fiance' and my son that my son could not ride the bus without an ID. The bus driver then made a big scene and humiliated my fiance and son, he made them then go buy another ticket for $200 which we did not have. My fiance is a disabled vet and we live month to month on his disability check. The bus driver then finally let my son on the bus. I then called Greyhound Bus Lines and talked to a supervisor whose name was Syliva and she told me that the bus driver had no right to do what he did that my son was traveling with his father and that what 14 year old has ID.

I am trying to find out if we have a case or not. I am also looking for a lawyer that will only charge us if we win. Like I said before, my fiance' is disabled and we don't have a lot.

Thank you,
Amber Chewning

Please contact me @aznaom22@gmail.com if you have had experience with being yelled at or kick off the bus also if you are mentaly or physical disabled i am in process of trying to get orinizations to help with this problem i am disabled mentaly and told him that and he still kick me off bus

Everyone, file a complaint with the Federal Trade Commission and with the Better Business Bureau.
Only then, when the government steps in, will these ### get the hint.

I agree completely with anyone that has a complaint with Greyhound. I tried to order a ticket online friday night, having to be back at work on Monday morning. I went online to order going through the whole purchase and when I got to the final PRESS purchase it said "transaction can not be completed" but as soon as that happened I got an email from BB&T (my bank) saying it went through and my account was charged! When I called Greyhound they said they could not help me and I would need to contact customer service (which is open Mon-Fri from 7am -7pm) Mon at 7 in order to fix my problem. So I took more money out of my account and tried another method, the phone. The woman on the phone went through the whole process and than said "youre billing address did not match your transaction did not go through, so I get another email at that time and it says that an amount again has been taken out of my account. Since I was still on the phone I asked the woman if she could check again if it went through, telling her I got another email stating that it had. SHE HUNG UP THE PHONE ON ME. So I called back and spoke with five difference ppl, Vanessa (told me to call Customer Service), Ramone (same thing) Mary (same thing) and Nicholas (who told me if I called corporate they would help me). Needless to say I have talked to everyone with no resolution. They simply say they are not responsible and your bank is. It is Christmas week and I have a hold on my account for two tickets from greyhound without a confirmation number or bus ticket to prove it. I finally had my boyfriend purchase a ticket for me because I had to be at work Monday at 7am and needed the ticket. They will not refund his amount because "they provided me with a service and I used that service" Yes I used that service 3 tickets and 300 out of my account later. The customer service people were ALL incredibly rude, unprofessional and unhelpful. Customer Service needs to be open on the weekends considering that is when A LOT of people travel and need help with the horrible people that are hanging up and transferring calls to other agents. This is a huge way of transportation and since it is the cheapest that is automatically assumed that they will get the most business. I encourage Greyhound to get better agents, a better training staff and maybe actually pick up their customer service lines and deal with the customers that allow them to even have a business with more respect. It is shameful that you would have this many unsatisfied customers.

I am grateful to my son for buying me the Greyhound bus ticket as a gift, and he cannot afford Amtrak or plane ticket and neither can I. I also LOVE Greyhound, but the Customer Service people need to be KINDER to SPECIAL NEEDS customers. There is the Americans With Disabilities Act!
Also if we could carry our "special handling" baggage, we would!
We do NOT like being treated like "A BOTHER".
Thanks. I do like riding Greyhound. I do NOT want the workers fired.
I am only asking them to do their jobs and to at least TRY TO BE POLITE and respectful of ALL of their customers.

I DON'T KNOW WHY THIS "CARMELA" IS STILL WORKING FOR GREYHOUND! THAT MAKES GREYHOUND LOOK REALLY BAD! WELL WAIT A MINUTE...SORRY THEY ALREADY LOOK BAD, THIS JUST MAKES THEM LOOK WORSE! IF SOMEONE TALKED TO ME THAT WAY AND ESSPECIALLY IF MY CHILD WAS THERE, THEY WOULD REGRET IT AND I WOULD HAVE NOT LEFT THAT PLACE WITH OUT LETTING EVERYONE KNOW WHO SHE WAS, WHAT SHE HAD DONE AND AND HOW HER ATTITUDE WAS! THEN I WOULD OF MADE SURE SHE WOULD OF BEEN LEAVING HER JOB BEFORE I LEFT THE BUILDING! I DON'T F**K AROUND WHEN IT COMES TO PEOPLE TREATING PEOPLE LIKE S**T THAT THEY DON'T KNOW AND WHEN THEY ARE ONE THE JOB! THIS LADY NEEDS TO BE FIRED AND SHE DOES NOT DESERVE HER JOB, SHE DESERVES TO BE PUT IN A CAGE BECAUSE IT SOUND LIKE SHE ACTS LIKE AN ANIMAL! IF YOU WAKE-UP IN A BAD MOOD OR YOU ARE PISSED-OFF ABOUT SOMETHING OR SOMEONE YOU DON'T TAKE IT OUT ON INNOCENT PEOPLE YOU DON'T KNOW AND DON'T KNOW YOU! YOU CHOOSE THAT LINE OF WORK TO SERVE THE PUBLIC, IF YOU CAN'T HANDLE YOUR JOB AND BE A DECENT HUMAN BEING AND TREAT PEOPLE RIGHT THEN GET THE F**K ON! PEOPLE NEED TO GET THIS LADY FIRED!

CARMELA was very very very RUDE to me yesterday in the NY station ! I was talking to her and told her that I didn't receive my tickets online because of a problem in their system, and suddenly she threw the papers on my face and told me to move away and that she didn't want to help me anymore ! I told her give me your name, because I'm going to make a complain, and guess what she said, HERE IS MY NAME, IF YOU CAN'T READ IT I'LL SPELL IT TO YOU !

HOW RUDE IS THAT ! doesn't she hear herself ! If someone told her that isn't she going to feel disrespected ! ... she is unprofessional, and its weird that she's still working there !

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Greetings!

I started my trip from Ft Eustis bus station @ 0430 Sunday morning and was due to arrived at my destinaion at around 1200 Midnight Sunday ( now I told that my trip would be delayed in Nashvill TN and would arrive at my destination 10:00am on Monday) This in my view is unacceptable I payes for a service and I feel that proper notification should have been afforded me. Now this aspect of my travel will cause undue hardship on my body and personal finances. Please reply.

Thanks!
Ph# [protected] or [protected]

This was a trip from Missoula, MT to Sweetwater, TX about a month ago. I got to the station 3 hours early so I could check my suitcase and walk around for a while since, as anyone knows, most of Greyhound's depots are too small with too little seating. Before getting on the bus I noticed my suitcase wasn't on the cart that the driver was using; I brought this up and talked to the counterperson, and she looked and it wasn't anywhere. Turns out it had got put on the *wrong* bus going west to Spokane rather than east going to the first transfer in Billings; apparently, someone who wasn't even supposed to be touching the bags put it on the wrong cart -- the unhelpful lady said "Oh, he was just trying to help." So she tells me she'll alert Spokane and will priority ship it going east and that it would reach Sweetwater either before me or when I got there (though I found both of those scenarios implausible). Oh, but before we could get there we were treated extremely rudely by the employees at the Billings depot -- they act like you're inconveniencing them by asking questions (these are usually the kinds of people who have cruddy social lives and are unpleasant at home); and then at the Denver depot, with disgusting bathrooms with thick feces caked in the commodes, we were 2 hours late leaving because some dippy dispatcher didn't bother to relay a driver's morning call that he was sick, and insteado f leveling with us and keeping us up on the situation, just kept lying and said the bus would be there "any minute" with a smug smile that indicated he just loved seeing us angry. Then at a 1-hour layover in Amarillo, half of the depot was tarped off due to "remodeling" and the frigging bathrooms were locked even though the depot was open and there was a ticket person behind the counter. And the departing bus was unnecessarily crowded because a lot of people missed their connections because of the 2-hour delay in Denver, so they had to get on this bus which made it even more crowded. Then upon getting to Sweetwater 2.5 hours late with the depot closed (it's a small town), I laid down outside until they opened up at 8a, and wouldn't you know -- no suitcase! It's June 25th now, and I haven't seen my suitcase since May 31st, and even though the helpful employee at the Sweetwater depot helped me file a claim, I've been checking back with the lost-baggage department by phone, and they're of absolutely no help! For one thing, the call center is outsourced to India or somewhere and you can't understand half what they're saying; and then they talk like a machine and don't *listen* to you. I told the people I used to do a call-center job and I know they have a comment section to write relevant details, and I keep telling them this must have something to do with the incompetent lady at the Missoula depot screwing up my suitcase *before* I'd even gotten on the bus. But all they do is keep saying I'll have to wait 30 days while they have a "trace" on the bag and are looking for it. There is only one Sweetwater depot in the entire United States; I looked. So how can my suitcase which clearly had a destination tag of Sweetwater *still* not make it there. And, of course, the maximum dollar amount they'll reimburse you for a lost bag is a lousy $250 even though I had at least $650 worth of stuff in the bag, including an extra pair of eyeglasses and a portable DVD player. And since I was moving (this was not a vacation where I just took some of my belongings), almost *all* of my belongings were in that suitcase. I've had to shell out money for clothes and socks and underwear and toilet items just to get by on an everyday basis, and Greyhound *just does not care*! I'm going to start calling their baggage phone number 3 times a day everyday until I get some results:.

Most of the drivers are rude and surly and act like they're so much better than their passengers, . If they're such hot shots, though, what are they doing driving a frigging *bus* for a living!? The seats are majorly uncomfortable, the legroom is dismal especially when someone in front of you reclines their seat back?. And you also get some real rude and noisy passengers, who, like the drivers, act like they're so cool; they usually sit in the back but you can hear them all the way in the front and they disturb everybody, and a lot of the time the drivers won't do anything about it'. Also grating is people throwing all their crap on the seat next to them when the bus is filling up so no one will sit by them|. At the reststops you get ### passengers trying to bum cigs and money from you, who I have no problem telling them to go to and leave me alone..

Greyhound cares absolutely nothing about their customers!. They know most of them are low-income and view them as vermin. They certainly want your money but they don't want to lift an extra finger to make sure you get your money's worth by offering basic reliable service with courtesy. What's really ironic is that Dallas is headquarters for Greyhound and yet Dallas is one of the worst, unsafest depots there is located in a bad part of downtown where the homelesss and panhandlers frequent. And instead of the lone security guard keeping an eye on the place to keep the customers safe, Greyhound has him taking people from their line out to the buses. I heard from someone that the night before the city cops came in and arrested 4 people and a stabbing happened right inside the depot, too! Again, Greyhound has no concern for the safety and convenience of their customers. An airline or Amtrak would get absolutely hammered if they treated their travelers like this; so why does Greyhound get away with it? If rich people rode Greyhound, you can bet there'd be congressional hearings and investigations by the BBB and CPA.

For all those like me who've very bad experiences with Greyhound, the best way to get back at them is to *never* do business with them again. I'm set to go to Salt Lake City next month, and I've already purchased an advance ticket with the airline and it cost about the same amount as a Greyhound ticket. Book ahead with Amtrak and you'll get a decent price, too. Heck, even posting a rideshare ad at Craig's List is a good alternative. Greyhound has been losing customers for a while and is continuing to do so. I talked to one decent Greyhound employee who said some company rep was going to all of the depots trying to see what they can do get more business, and he suggested the execs ride their own crummy buses from coast to coast and see if they'd ever take Greyhound if they were everyday citizens. So do the smart thing, people, and plan ahead and fly or take the train. It's just not worth giving this terrible company so much as a single dollar more of your hard-earned money, especially since Greyhound does very little earn it.

They're reprehensible, they know this, and they don't give a hoot just as long as they continue to get that money. I'd question how these company execs can have this on their consciences when the obvious answer is that they don't have consciences in the first place -- or scruples or principles or deceny or morality. Simple. As. That.

Thanks, and what a great saying!

And, yes, I want my suitcase; I don't want their measly $250 payoff, which I've heard they delay paying you as long as they can. See, though the detination was Sweetwater, I needed to get to the town of Roby 18 miles away but the bus doesn't go there; I was going to hitch-hike out there, and with a rolling suitcase and being properly dressed, I wouldn't come off as some raggy nomad who people would be cautious about picking up. So I had to stay in a motel in Sweetwater overnight for $40 just to see if the suitcase turned up the next morning after the morning it was supposed to be there. So that's another $40 on top of the money I've had to spend on clothes and stuff that were in the suitcase.

Oh, and then when I got a ride to Sweetwater 2 weeks later, I was supposed to leave out of there at 7:30p but the frigging bus arrived almost 2 hours late and was told I'd miss my connection and I'd have to be stuck in a depot for almost 12 hours. And with it being 100 degrees outside and the Sweetwater depot closed, I forked out *another* $40 for a motel so I'd have somewhere to sleep! Greyhound's got this insane idea that it's no big deal to spend 12 hours in some crowded, dirty, unsafe big-city depot for 12 hours! Again, if their execs had to do such a thing, they'd balk and scream bloody murder. If the airlines and Amtrak aren't allowed to do this people and not properly compensate the travlers for this, Greyhound shouldn't! There's a severe lack of oversight going on here because, again, lawmakers and congresspeople don't take Greyhound, so it's no big deal to them; and the low-income people who make up most of Greyhound's ridership don't have the ears of their congressman or - woman.