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Google Profit Kit / unauthorized charges

1 United States Review updated:

I agreed to charges of $1.97 for this google profit kit and did not receive anything by mal or e-mail. A few weeks later my bank called to tell me I was getting an over draft fee bacause my accont was over drawn, and I could not understand why. On wednesday I received my bank statement and noticed a charge of $72.21 that I did not authorize. It was no big shock that when I read the statement it read "For refunds call 866-957 Sandy". Gee wiz where are the last 4 digits of the number? My bank could not even find it in their system either. Can you say SCAM!!! I did find a # to call [protected]) and spoke with a young lady named shara... whose ext. is "587-no employee ID number available"... who told me she was located in the Pillipines and that the main google office is in Utah, but could not give me a number or address for that office, Shocker...she would probably be fired for giving that information out. She advised me to write a complaint to "Google Treasure Chest, 970 West Broadway Ste E347, Jackson, WY 83001". Good luck to the rest of you. I'll see how far I get with this info.

Ta
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Comments

  • Gr
      8th of Jun, 2009
    0 Votes

    I also was "taken in" by the nominal $1.97 fee; received nothing by e-mail or the USPS. But today, thank goodness for fraud detection on my credit card, got a call from my credit card company. I had a charge for $72.21; address in Israel. A phone number was given to me for Blazing Keywords, I called and was told I would not be charged. I then obtained the phone number for the $1.97 charge and called to cancel my account with them. I was assured this was done. Will check with my credit card company tomorrow to see if this is resolved. At present there is a hold on this credit card. One option is to discontinue this card and get a new one. But I know all the numbers by heart. Maybe it would be good if I didn't!!!

    Good luck to all of the rest of us who are looking for easy money. Hard work, or a lucky inheritance, are the only way.

  • Ch
      8th of Jun, 2009
    +1 Votes

    Here is some good advice from dailyartist on how to get your money back from these Blazing Words scammers:

    Steps to Recover your money

    1. Cancel your credit or debit card--Get a new card with new number! Your financial information has been compromised and you will be getting further debits to that card, If not now then they could come back later when you are unaware.

    2. File a fraud charge with your credit card or bank and let them sort it out. They have more muscle to go after this sort of crime. Explain to them about all the consumer complaints that are on the internet and insist that they do charge-back or file a fraud charge. Your bank or credit card organization has all the tools necessary to find out where the charges are coming from, what business is involved, addresses and phone numbers connected to the charge and etc. You may not know or have access to this information. The banks and credit card org have all this at their fingertips and are obligated to handle the problem that has resulted.

    Do not waste time trying to contact the scammers, being hung up on, being on hold for hours to some call center and made to jump through their hoops like mailing stuff to a UPS address (it will just come back as undeliverable).

    Contact your bank/credit card company
    http://www.chrismalta.com/scamtip1.asp

    Initiate a charge-back against that company by filing a fraud report with your credit card company or bank.

    Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

    Tell them the truth; the $72.21 charges are unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that are filed online.

    And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. See: http://www.chrismalta.com/scamtip1.asp

    3. File a complaint with the Federal Trade Commission. Their job is to monitor and go after these types of scams. http://www.ftc.gov/ftc/cmplanding.shtm

    4. File a complaint with your state Attorney General and also with the Attorney General of Utah (where a lot of the phone numbers seem to be located)

    5. Filing a complaint with the BBB is toothless as the scam already is rated with a "F".

    6. File complaint at http://www.ic3.gov/default.aspx This is a place to report internet crime and is a combination gov agency of FBI, White collar Crime and Bureau of Justice Assistance.

    7. After you filed with all the above agencies feel free to call any numbers you may possess that are connected to the "unauthorized debit to try and recover your money but take their word with a grain of salt. If you succeed in getting your money returned you will have still taken steps to put their scam out of commission.

  • Ch
      16th of Jun, 2009
    +1 Votes

    Hi my name is cheryl, my daughter and i purchased the kit for 1.95 and the next day i received a call to confirm the order and they went on to tell me about a 7 day free trial kit to help make more money . I told them i was only interested in the 1.95 they said it was free and to call and cancel if i did not find it usefull. I told them to forget it I was not interested at all, of any of it. they said ok. i thought that was the end of it but i saw my credit card statement i had 3 charges in 7 days $1.95 $81.00 and $9.00 when i called to tell them i did not authorize these charges i could not understand the lady on the other end i kept getting disconected and then i got an answering service they could not even tell me what the service was that i was paying for. And that i would not get a refund . Please dont stop trying to report this fraud do what ever it takes! we need to put them away!

  • Ky
      30th of Jun, 2009
    0 Votes

    I too bought the google kit for the 1.95 for seven day free trial. I cancelled on the 6th day and they still charged me. When I called and cancelled the lady said I wouldn't be charged for anything further. Today I read these comments and decided to check my account. They still charged me for the member fee (49.90, even though I cancelled) and then there is a 9.95 charge for ID protection (what a joke, they are the one's you need protection from.) I called my bank immediately and she said they would cancel my card, but I need to go fill out the proper paper work. I will be doing that soon!

  • Lw
      12th of Nov, 2009
    +1 Votes

    I did not subscribe to anything.
    If this looks like your bank statement your not alone and we have been screwed.

    COMPLETE SAVING CLR 12
    SEARCH800456884 CLR 59.95
    NA31COM 8004189 CLR 9.95
    ASK 800-928-410 CLR 7.95
    SEARCH800456884 CLR 59.95
    LIST FOR CASH CLR 9.95
    CAPITAL80047544 CLR 7.95
    COMMUNITY MARKE CLR 11.54
    OFFICEAGENDACOM CLR 9.95
    SEARCH800456884 CLR 59.95
    LIST FOR CASH CLR 81.32
    INTERNATIONAL SERVICE CLR 2.44
    CAPITAL80047544 CLR 7.95
    NETWORKA ENDACO CLR 9.95
    EASYSEARCH4CASH CLR 59.95
    WWW FEDGRANTUS CLR 7.95
    PROFIT MARKET C CLR 81.32
    INTERNATIONAL SERVICE CLR 2.44
    PROFIT MARKET C CLR 2.95
    INTERNATIONAL SERVICE CLR 0.09
    www.gglprofit.c CLR 2.29
    $507.79


    Most are the same company under different names. (Grow Rich with Real Estate) Call them and go through your list, the person I talked to confirmed them only when I asked. I never inquired about a trial offer nor would I be interested anyway. Plus I was charged and no product was ever sent which would have raised a flag.

    How can a company pull up your account that you don't have by zip code and name only? That was all they asked and in less than a second the rep said that he had my account up on the screen. ?? (what account?) He canceled but would not refund my money. My bank is investigating the charges.
    I called my bank to inquire of the status and who to communicate with if I had more information to help them along with the investigation. The CS rep should have just laughed. Instead he was at a loss for words, so I had to laugh (cry later). I don’t think I will see my money from the bank. I thought FDIC had something to do with INSURANCE!
    I like the prepaid card. Great idea... THANKS

  • On
      16th of Nov, 2009
    -1 Votes

    L. Wayne Vincent,

    I apologize for any misunderstanding regarding the services you've been receiving from our company. We are not affiliated with "Grow Rich with Real Estate" and in reviewing the above listed charges, it appears you are receiving charges from more than one company.
    Our company represents some Google programs (Search Market Membersite) and there are no commitments with the CD download - however, there are bonus free trial periods to membership websites that accompany the CD Download and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed. The trial periods are free for 7-30 days from the order date, depending on which bonuses apply, and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

    The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):
    Bonus Material Terms and Termination.
    By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

    As you can see, the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.

    The following disclosure is directly from our sales page:
    Terms and Disclosures. By submitting this form, I am ordering the Make Money with Google CD and trial membership for $2.29 S&H. After the 7 day trial I will be charged $59.95 a month thereafter for the Search Market Members Site if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Grant Members Site and Network Agenda for $7.95 and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms & Conditions. Charges will appear on credit/debit statements as www.gglprofit.com. For questions, call 1-888-651-9818. Customer Service hours are 24 hours a day, 7 days a week.

    Also, immediately after placing your order, our Thank You page directed you to the confirmation email we sent: PLEASE CHECK YOUR EMAIL You will be receiving a confirmation e-mail containing your receipt and detailed order information. If you have not yet received this e-mail, please check your junk e-mail box to ensure the message was not accidentally misfiled. If you cannot find your order confirmation e-mail, please contact our customer support staff at 1-866-396-5695. As a reminder, your credit card was processed by "www.gglprofit.com".

    Search Market Members Site comes with a 7 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate.

    Search Market Members also comes with two fast action bonuses:
    First is a 14 day free trial to our Grant Members Site, which offers access to one of the largest grant data bases where you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member’s website is more extensive than what other companies sell in coaching programs that cost thousands of dollars, so we feel that we are offering our clients the best value in the industry. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs.

    The second fast action bonus is a 21 day free trial for Network Agenda, an affiliate company, that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. After the free trial, the service is $9.95 a month membership fee.

    For assistance, please contact customer service at either number listed in the above disclosures. There you will find a helpful agent waiting to assist you with your concerns.

    If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 1-435-773-1795 or email me at customerservice@cshelp.org I will be happy to address your concerns ASAP.

    Sincerely,
    Online Customer Support

  • Lw
      18th of Nov, 2009
    +1 Votes

    You are right you did send an email I overlooked. However, I do not see an email copy of my request that includes my document that I purchased. I searched my email and the only reference to Google Profits was an order that was placed. The search did not pull up any other emails prior to this order about any offers or trials.
    I recall looking at an email (not from your company) involving news of a Google Profit Scam that you claim to be “as seen on MSNBC, CNN, THE TODAY SHOW, etc." I looked in the archives on these sites and only saw that it was a scam.

    I would like for you to please send my documentation of this request that you say I agreed to. In the event you are unable to provide this you will need to include your source that has given you sensitive account information. Please be aware that The State of Tennessee and Federal Agencies have requested this information and this so called error or misunderstanding is under investigation.

    If your company is legitimate then you should change your website based on the massive amount of complaints from people with the same unauthorized bank and credit card charges. This has been too time consuming and costly and need my funds returned as soon as possible. Please forward the requested documentation as mentioned above.

    This is your email I found that went to my Junk Mail (for a reason) and I do not know any of the companies. ( i have marked out the personal information with an x or ? if blank. Also here is one of many more complaints -->
    http://hubpages.com/hub/Google-Profit---Scam


    ------------------------------------------------------------------
    Thank you for ordering Google Profits‏
    From: DoNotReply@accessyourproduct.com

    You may not know this sender.Mark as safe|Mark as junk

    Sent: Wed 7/01/09 7:46 AM
    To: xxxxxxxxx@xxxxxxx.xxx

    Wednesday July 01, 2009
    ***Please do not reply to this email, as the inbox is not monitored***
    CUSTOMER INFORMATION
    Billing Information
    Wayne Vincent

    Credit Card Information
    Billed To: ************
    Billed By: ???????
    Contact Information
    xxxxxxxxxx@xxxxx.xxx
    xxxxxxxxxxxxxx

    ORDER INFORMATION
    Client ID #: xxxxxxxxxx
    Order Total: $2.29
    Make Money With Google Software Download
    Just $2.29
    Here's your download link again, Software Download
    Search Market Members Site - 7 Day Trial
    Member Login: http://www.searchmarketmembersite.com/
    Username: xxxxxxxxxxx
    Password: xxxxxxxx
    Membership access is $59.95 per month should you choose to continue
    Grant Membership Page - 14 Day Trial
    Member Login: http://www.grantmembersite.com/
    Username: xxxxxxxxxx Password: xxxxxxxx
    Membership access is $7.95 per month should you choose to continue
    Network Agenda Membership Page - 21 Day Trial
    Member Login: http://www.networkagenda.com/
    Click here to access your free trial
    Membership access is $9.95 per month should you choose to continue

    For billing information or any other questions regarding your order, have your order number ready and contact customer service at 1-888-216-4952 24 hours a day, 7 days a week
    Thanks again for your order, Wayne.
    We sincerely wish you well in your endeavors!
    Remember, your trial periods begin 07/01/2009!

  • Ch
      18th of Nov, 2009
    0 Votes

    Submit a complaint at:


    https://www.ftccomplaintassistant.gov/

  • Ro
      8th of Jan, 2010
    0 Votes

    I believed on the advert as they used the google name with tha story of having the basic account for £1.50 I believed and placed the order. Now, after 7 days £38.15 was taken plus on both transactions a fee... Tried to contact them but no response. I contacted my Bank and I realised this is a know scamm and it is happening a lot lately, they are aware but can't do nothing as we have handed the card details to the company. I can open a case in 30 days but it is not guranted that I will be refunded. The only thing it was suggest is to cancel my card as stop them take any more money from it with out my concern. They must be doing with millions of people all over the world, if you see this message, contact your bank ASAP to cancel your card.
    If I hear anything at all I'll post here...

  • St
      29th of Jan, 2010
    0 Votes

    You have all been taken for a ride by one of the biggest scam companies in the US. The company name is iWorks inc located in St. George. here's the GM's phone number if you want to complain 435-632-2033

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