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[Resolved] Glocell / broken device and no customer support

5 MIDRAND, South Africa
Contact information:

Brand new Sony M5 overheating problems, gets replaced with someones second hand unit. it too overheating and now screen hanging after a few months of being used. try calling the support centre waited on the line for over 20 minutes still not one human being to talk to...sent several emails to [protected]@glocell.co.za and as expected not one email or call back yet. the call me back feature also non existant. I HAVE A CONTRACT THAT COSTS ME DEARLY EVERY MONTH, I WANT A WORKING HAND SET...IS THAT TOO MUCH TO ASK FOR. SOMEONE ANYONE CALL ME SOMETIME THIS CENTURY...

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • GloCell Customer Care's Response, Dec 08, 2016

    Dear Angelique,
    We are sincerely sorry for our delayed response.

    Please accept our sincerest apologies for the poor customer support you have received and for all the disgruntlement caused.

    We have escalated your repair matter - your reference number is: 11205089. One of our proficient consultants will be in touch to assist you as soon as they possibly can.

    Warm Regards
    The GloCell Team

An
Nov 18, 2016

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