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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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11:08 pm EST
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Cell C upgrade

Never in my live have I ever been so disappointed in my life I want the iphone 7 plus for r899 cell c aproved me for only r600 I have been a client for more than 7 years I ask you for ones to asist me but no when I talk to the lady of the credit appartment I told her I wil cancel my contract at cell c she doent care so telk me why must I care to be a loyal customer I was also bullied in to getting my 2 other contracts I didn't want the phones but no thats what I was approved for I got a new job pays mutch better so never have I ever mist a payment in my live so why cant they give me for ones the fhone I want as of now I am gonna cancels my phones as vodacom is gonna approve me so yes I will cancel all three my contracts I will tell everyone what bad experience I received youre people doesn't care so tell them to help people not o its fine attitude youre gonna lose lots of customers so hellopeter facebook twitter is goone get my complaints

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2:56 am EST

Cell C cancellation of a contract

I was transferred to Glocell when Autopage closed. My contract was expiring in January 2017, i contacted Glocell and they emailed me a Termination of subscriber, and was told to email it to the email on the form ([protected]@seventy2.co.za.
I emailed a copy of my id with the termination letter on the 06/12/2016, giving my 1 month termination. On 30 January i contacted Glocell to find out if the cancellation will go through, only to be told that the email i was given on their standard form, they could no longer access as the department was in Durban and had closed down.
After numerous, and i mean numerous phone calls, emails, Hello Peter i have still not got any feedback.
Surely this is not my fault if the email provided is incorrect.
I have also sent all documentation to Carte Blance to investigate, as i see on Hello Peter and Facebook how many complaints there are against Glocell.

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12:46 am EST
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Cell C huawei p8 lite

I took a contract with cell c about 3 months ago and on the 2nd month the bluetooth and WiFi stopped working it just got grayed out. I went to the store to book it in for repairs but they could not give me a replacement phone so I had to wait to get myself another phone before booking it in. The phone is still under warranty and I was told that there were quiet a few phones having the same problem. I Googled it and I've also seen that it seems to be a common thing with these phones. Cell C repairs center checks the phone and because it has few scratch marks they said the phone needs to be replaced and I need to pay R1440 to get a new phone. How is this possible or even makes sense. Everything in the phone still works perfectly. How is it my fault that the Bluetooth and WiFi isn't working when there are so many others having the same problem with these phones. I think this is a total rip off because if I do pay and you give me the same phone how does it help me if 3 months down the line it's going to do the same thing.
I don't mind paying a little extra every month for another brand phone but Im not going to pay R1440 for a phone that people are having problems with. The reference number given to me was KWDUR101055.
Kindy advise how you can assist me with this matter.

Regards
Clinton

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5:58 am EST

Cell C theft: unauthorized debit order off my account

Glocell debited an amount in excess of R2000 from my bank account without authorization. They have admitted that it was due to administration error on their part but have not credit the amount back to my account as yet. They committed to a date but the credit never appeared in my account. I have emailed their Customer Support line but receive no feedback. The person who was assisting me no longer responds to any of my emails. AND so I sit with an excess of R2000 less in my bank account? Do I lay criminal charges of theft or approach the Consumer Protection Act?

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4:41 am EST
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Cell C unable to cancel contract due to poor service

I have been trying to cancel my Cell C contract from beginnning of January 2017, since we have moved to the Netherlands and have no use for my South African number. I have contacted the Sandton store, where I initiated my contract, to assist me in clsing the contract and settling any early termination penalties.

We received feedback from a consultant stating, the incorect monthly contribution and just multiplied it by the remaining months and provided me with a bank account number to pay the above calculated balance to. I followed up, requesting official documents to end the contract and the termination penalty, which is not the above calculated amount since I will not be incurring the costs for using the network for the next 14 months. I then received no further feedback.

It took me 4 additional mails and a threat to take further steps before one of the senior management members from the store replied, stating a number a should rather dial instead.

I once again relied to request email information/ the correct chanels to follow since I am already in the Netherlands and cannot call South african numbers and since I have been dealing with this matter for more than a month now.

I urgently need to cancel this contract and would also like feedback about the money that has been deducted for JAnaury and February due to a lack of service from Cell C's side.

Thanks

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9:28 am EST
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Cell C sony ericsson m5

i purchase a phone from the cell c shop in the bluff area Durban
which crashed one month after i both it in march 2016 then went in for repairs got it back a month after again November 2016 crashed gave it in and the store had a robbery in which phone had physical damages i then requested i get another device i do not want that one back till date i have not been assisted and sitting with out a phone it is now February 2017

the financial adviser of the store has made mention of many false promises but failed to deliver anything in writing.

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10:10 pm EST
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Cell C an ag mobile phone that had lifetime warranty

I went to cell c in kimberley last year, bought a phone AG mobile which has lifetime warranty. If the phone is faulty, I could take it back and get a new one instantly. Has 24hr swap out. Now the service clerks tell me AG mobile no longer producese the phones but I don't have a contract with AG mobile but with cell c. I need a new phone now, because I need my number operating. They told me the TT has been logged SD586310. This according to them is a technical problem they need to fix first. Please assist because I've been going there all week with no assistance at all. My number is [protected].

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6:36 am EST

Cell C cancellation not being processed and money deducted from my account

Email sent to GloCell with no response

It is with absolute disgust that I write this email today!

Before I explain the situation, I would like a senior person to contact me on [protected] to apologise as well as to submit a proof of payment for the money that was again deducted from me today.

I went to your store in Carnival Mall and cancelled my contract on 19.09.2016. Ref [protected]

The cancellation was sent to you and Cleopatra confirmed the receipt hereof.

The money was still debited from my account in October, November and December after which we stopped the payments from the bank for November and December.

We again visited your store on 02.01.2017 and the cancellation was sent through again, Ref [protected], and we were told to phone you.

On 10.01.2016 we phoned your offices, had to hold for more than 30 minutes before our call was even answered. Cleopatra confirmed that the cancellation was received, I had to hold on for another 15 minutes for her to speak to Retentions to find out why it was not processed. She confirmed that the cancellation was done. She also said that they would reimburse us. This did not make any sense as we stopped the payments from our side, which cost bank charges.

She confirmed that you would reimburse bank charges if I send the bank statement, which I did not do as I just wanted this issue resolved and no more money being debited from my account for a contract that I am not using.

Once again the money was deducted today 01.02.2017.

As mentioned above, should this money not be refunded to me TODAY 01.02.2017, I will log a complaint with PASA. If you do not know who PASA is, they are the Payments Association of South Africa. PASA investigates disputes on unauthorized debit orders. PASA has the right to send your bank audit enquiries and could lead to financial implications for your company if found that you are debiting accounts without permissions. I know this as I am a Business Analyst in Finance and I deal with debit order deductions for major Insurance Companies.

Not only will I contact PASA, I will also contact the Ombudsman as well as log a complaint on Helopeter. I will use every social media available to me to make known how PATHETIC Glocell is.

Please note that this is no idle threat, this is an absolute promise.

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6:00 am EST

Cell C glocell

False advertising for ship cruise. I took out a contract with glocell only for the ship cruise advertised for four people. Once I received my package before I opened it I called glocell to confirm my ship cruise and they told me once I activate my devise I will receive my voucher code, needless to say I phoned in three times for the voucher code, when I wanted to book I was told I could only book from the 1st november 2016 which I did, I received booking form with dates and emailed it off, I received a mail that said confirmation will be sent within 10 days, after numerous emails to shiela nankavis (the executive) no return emails left over 10 messages for her to call me she couldn't be bothered, then I spoke to bronwyn bevan ceo"s secretary same response absolutely nothing, received an email to say they will give me r8000.00 airtime I don't even use the contract that was not the deal, most useless company that I have ever dealt with, false advertising at it's best, if you have a promotion and you sell 1000 cell packages and you can only accommodate 1000 people don't be greedy and have the rest of us for fools meet your commitments. Ceo"s secretary says use the r200.00 per month that glocell give me and pay for a cruise myself... What do you say about that absolutely disgusting.

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5:44 am EST
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Cell C cell phone subscribers / scams

Applied for an upgrade. See attachment. Get 50 GB for 3 months. Received this sms: thank you for upgrading. Your account has been successfully credited with 5 GB of data valid for 90 days. Cell c... now the person Brandon at cell c kolonnade said he will sort it out for me but he reads my messages now without any response or feedback. Cell c said it will be loaded on the 1st of February. But this is the 2nd already. And 90 days running out. Just want to report them to bad products and services. And not giving what you applied for. It's a scam

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Lalla3
, ZA
Feb 02, 2017 6:57 am EST

I cant really say the same thing. I only received good service from Brandon at Colonnade. This is most probably from head offices self that you received this sms. I think people is quick to complaint but slow to give a compliment. so so sad.

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3:41 am EST

Cell C no service [protected]

Hi Support,

Yesterday I called 084 1234 at 16:03 to add 3GB of data to my account, I spent in total 58min on the phone and guess what, My 3GB was still not loaded.

This is appalling, I dealt with Glocell a year ago when my phone was stolen and there was an issue with blacklisting my phone which took 5 weeks, just to blacklist my phone, 5 weeks, let that sink in.
While that is sinking in, yesterday every time I called someone would answer and then put me on hold and just leave the call there on hold or my call would get answered and that it would be muted for the remainder of the call.

Eventually I spoke to Nokhuthula who said there is a problem with the system and she will load my 3GB shortly. Guess what? It’s almost 20hours later and still no 3GB of data loaded.

How are these call centre agents measured, I mean surely the PABX detects who is abusing the system, No pride is taken in any of the work done by Glocell and it seems as though management has a don’t care attitude which is worse than the agents, it is truly pathetic, Calls being dropped, systems not working, incompetent employees.

If Glocell was wondering why most customers are so irate when their calls finally get answered (if at all) it is because it takes an hour to get through to support (after 10 Calls) with the IVR repeating the same thing over and over and over telling the caller about the email option and the website and when you eventually get through, the Service is not poor it is non-existent.

I spent a good number of years in the call centre industry and I know the ins and outs but this is surely the most pathetic inefficient service I have received from any Service Provider ever.

I have attached my call times for yesterday and surely somebody should be held accountable, if not there is no way Glocell will grow neither will the individuals which are meant to give customer service, if you are not able to take a simple call and assist a customer with a simple query how will u grow in any other industry. I understand Call Centre is frustrating but if it’s done properly and customers are kept happy then the employees will be happy as a result.

The management is poor at Glocell its actually sad.

Please see my details below and I expect a call from somebody with authority immediately

Zunaid Paulse

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1:51 am EST

Cell C 2gb smart data plan cost at glocell

When Altech Autopage sold out. Glocell took over my Cell C contract. There packages differ from the original Altech Autopage packages and my data and SMS bundles disappeared overnight although the cost stayed the same. It was only after a few months did I realise this as the bills suddenly jumped from R 700 to R3000 due to data costs. At no stage did Glocell advise us of the unusually high data costs and offer any data packages. Trying to contact them electronically through email, website or their ridiculously useless android application proved futile in trying to change the data package. When my wife went in to ask for a data bundle to reduce the data costs they offered her a 2GB data bundle which would prove sufficient. This bundle is around R99 at Cell C. However Glocell charged us R 490. A 500% markup. Ridiculous. Thanks but no thanks Glocell. Going to Cell C direct. What a Con!

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2:11 pm EST
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Cell C cell c service is pathetic!!!

Yesterday 31st January I loaded R100 for a data bundle, I tried for a few dozen times to speak to a cellC call Centre agent. But the call gets repeatedly cut which either means that the agents cut the calls purposefully or that something is seriously wrong with this company. I lost all R240 bonus airtime (which cannot be used to convert to data as Cellc claims it can) I lost about R30 of the R100 that I bought specifically to load a 99 data bundle, which is a huge rip off especially that if I paid for a service im not getting why should I not be able to connect to the Internet or even just check email. This is an outrage to say the least. Is this a ploy to get people to buy more product, as it certainly seems so but how can it be possible that in 24 period the calls coming into the Cellc call center keep shutting down? This is not the first time this has happened and is a rather poor excuse for customer service. Is Cellc the new Hellkom/Tellkom, that deducts R1 from a few million customers for no reason at all except to get money for nothing. I call it daylight robbery. 24 hours without being provided service for something I paid for is bleeping infuriating! Either pay your staff better wages or find some way to improve your service in which the general public don't have to pay for nothing but a waste of precious time or money.

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1:55 pm EST

Cell C glocell msc cruise - scam and false advertising

Glocell had a promo take a new contract or upgrade and receive a cruise for 2 adults and 2 kids.I was one of the first people to know about this and applied straight away.Filled in all documentation and booking forms for cruise.Received an sms that glocell intends accomadating mean and more info will follow.

So here is the rubbish part :

I have been in contact with glocell tlc as well as the support department.I requested my tickets which are due to me agent told me he will follow up and get me some more info.Today i receive an email stating we sorry we cannot accomadate you as the promotion quoata of people has been reached and to compensate me i will receive an R8000 credit but only to use on my glocell data account.

This is total nonsense and legal action will need to be taken no matter what the terms and conditions state as per previous posts i saw from glocell to similar customer complaints.I would like the management of glocell to provide the details on how the 1000 +- families qualified for the cruise and i did not.I was one of the few that applied first and contract approved quick and device shipped to me, this is where the discrepancy arises, how did i not qualify?I only took this contract on the basis of me getting a cruise so whats the point being a glocell customer?This is a scam from glocell and a company thatsl has pathetic service and i have been an autopage customer and never had this type of bull**** service..I will ensure glocell is exposed for this and legal action is going to be taken.How is it that i applied 3 weeks before my relative and approved instantly he received cruise but i did not?Dont anwser me with your nonsense of terms and conditions state its a promotion based on availability...rubbish..

I want my cruise for my family thats what i signed up for not for **** useless service like this..

I would really like to hear what glocell responds with.My legal team is looking into this and it does not look good for glocell.

People do yourself a favour..cancel all glocell contracts and spread the word to others never to use glocell even of contract is for free..they are a scam company and do not value customers.

Glocell om the front page of a few major newspapers countrywide is definitely going to create a stir..we will just have to find out how much glocell values a customer and there integrity.

Also see this as proof :

We confirm receipt of your Detail Form for the MSC Cruise. Thank you for your patience, we intend accommodating you and will be in touch shortly thanks GloCell

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9:18 am EST
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Cell C data price and customer service

Having bought data with cell c in the past, I was very happy. However today when I went to top up my data I had learned that the price of data I usually buy (100Gb for R999) had increased by R500! I was at the cell c store in greenstone the day before to enquire about the data, to see if it was still the same, why couldn't I have been told then that the data would increase so dramatically the very next day!? As well as there were still advertisements up on their walls of the data deal I'm use to getting, this is false advertising!

Furthermore, the cell c website has no area for complaints that I could find, nor was there enough room to properly fill out my complaint in the contact section of the site.

I just find it utterly rude that no one in cell c had the decency to tell their clients of these changes. If this is not resolved I will be taking this as far as I can and will tell as many people as I can to not use cell c in any way, shape or form.

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2:17 am EST

Cell C I did not receive my data bundle

1 February 2017 - i did not receive my data bundle only my contract data.

I also was paying the previous 2 months for data bundles that i have not received and after a few calls that i was struggling to get hold of the call center that was removed.

Now with that removal the data bundle that should be active is not active now i am paying for this bundle and i have not received it!

I am fed up with the bad service can never get hold of anyone my queries om my app also not being resolved no one phone me regarding my queries!

I have never struggled with any service provider like with GloCell!

The worst service ever!

I want my problem resolved with immediate effect as soon as possible!

i phoned all the contact numbers for the support team and no answer anywhere!

The is no GloCell located in Bloemfontein so i cant even go to the shop to resolve this problem!

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12:58 am EST
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Cell C fiber

I have never received such bad service in my life!
I have been asking Johannes Bekker (Broadband Sales Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch, Johannesburg) & Ashleigh Minne (Broadband Administration Support Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch, Johannesburg) for assistance to changing my account details since 12 October 2016, it has still not been done.

If the account bounce next month and the payment doesn't get paid I will not be taking responsibility for the penalties as I have been asking to get the changes made for months now.

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6:58 am EST
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Cell C cancellation of cell c contract / convertion to prepaid

I took out a contract with cell C - cell number [protected] on 27 March 2015 - It is a 2 year contract which started on 27 March 2015. The contract is for 2 years and the expiry date is 26 March 2017.When I phoned Cell C they told me the contract only expires in May. How can they just add 2 month to a contract?

They must convert my contract to prepaid on 26 March 2017.

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5:54 am EST
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Cell C airtime bought but not credited to my account and unprofessional, unhelpful customer care staff

I bought R100 airtime through online banking. To my phone I received a message that I have recharged with a R49 voucher. Which is not correct. I called customer care several times and they kept on arguing with me that I had bough R49. They requested that I send them a bank statement and any other proof that I bought R100 airtime. I sent them the bank statement which showed "Cell C airtime purchase", I also sent them the confirmation of a successful transaction which I received soon after recharging, and also the message that came to my phone to say I have recharged R49. After I sent this I received an automatic response to say a consultant will call you. A consultant did call 2 days later, and she was of no help as I had to start explaining my issue all over again. After going through the whole process of explaining, she still didn't help me but rather started arguing with me and did nit take time to listen to where I was coming from or to review the documents that I had sent. They insist that I bought a R49 voucher despite all the evidence that I hade sent to them. Furthermore, the customer care people have no people skills and lack professionalism and also knowledge of what they are doing.

To say the least this is very disappointing and whats frustrating most is you cant get access to the manager or supervisor, the only way is to call the call centre which does not help in anyway.

As a Cell C customer I feel robbed, daylight light . Where is my R51 Cell C?

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5:35 am EST
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Cell C porting

I went to vodacom 3 times to submit a request for porting my number back to vodacom then I was told that I will get confirmasion sms but nothing I went to cell c store I phoned porting dev several times but still no luck I need my number ported back to vodacom as it was stolen by cell c !

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.