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General Motors Corporation / poor dealership service department

1 Omaha, NE, United States
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I used Plaza Buick GMC in Omaha, Nebraska since 2007. I purchased two new Yukon vehicles, one in 2007 and the second in 2016. Just under a year ago the dealership was sold to Woodhouse. My last two service appointments have been terrible. Yesterday, when I called, I was informed my service advisor was no longer there. A scheduler said she would make an appointment. I asked to speak with a service advisor first. She said they are too busy, then, continued to try to schedule an appointment. I needed to ask about my Yukon thermostat before scheduling an appointment. Then she said the service department does not take calls anymore! This is not customer service. I checked on another GMC dealer, and, have an appointment this Friday. Based on this experience and my prior visit, I will be using the other dealer now. Plaza Buick GMC was great to work with in the past. But, I cannot see any reason to use Woodhouse.

Mar 13, 2018

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