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Fye.com / Worst customer service

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The horror stories about fye rebates are true. Just look it up online. The number of complaints are staggering.

I made a purchase from them, filled out the rebate forms to the letter and sent them in, only to have them rejected because they're allegedly incomplete. But by the time you get that back, the time limit for returning items has already elapsed.

The truth is, rebates are a con. If they really wanted you to have those savings, they'd simply mark the difference off as a sale price up front. They're hoping you either forget to send them in, they get lost in the mail or you weren't 100% compliant and thus they can reject you. Of course, they can also lie when denying you.

The prices at this store are insane to begin with. But their rebate scam takes the cake.


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D  5th of Aug, 2009 by 
Agree Disagree +1 Votes
I used to work for them--everything that you've said is true. All of the loyal customers at the location I worked at would tell me to throw the rebate form in the trash, being that they didn't want to wait an eternity for a $5-7 reimbursement. Horrible company...
N  5th of Aug, 2009 by 
Agree Disagree 0 Votes
On top of that FYE will hire anybody--literally!!! I was one of their best workers and put a lot of effort into my work, only to see other associates do a half-assed job! If you do work at any of Trans World Entertainment's stores, there's no reason to show any incentive: they don't care! And if you do work for them, switch to a better retail company! :)
A  23rd of Sep, 2009 by 
Agree Disagree 0 Votes
The experience I just had dealing or trying to deal with FYE.com Customer Service is shameful. Their auto response to a situation did not answer the PROBLEM.. Almost 2 weeks of emails back and forth left me with no results..
DO NOT ORDER FROM THIS SITE.. That are a rip-off and there is N CUSTOMER SERVICE.. why do you think there is no direct phone contact. The 800 number they post is just an explanation of what to do ONLINE..

Again, boycott this Business as they collected funds and never delivered the merchandise that was ordered.
D  9th of Jul, 2010 by 
Agree Disagree 0 Votes
Ok. Im really tired of people thrashing this company when in reality, you people are VERY ignorant! I work for this company, and let me tell you something about the rebates...It is not FYE that you have to do the rebate through, it is a third party company that you have to go through. We get paid from those companies that want to slap a rebate on selected items. The price you pay in store is all FYE has to do with it, again, the rebate is through a third party company. So how about taking you're ignorant complaint to them.

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f.y.e Logo f.y.e
Customer Service
1425 Central Avenue
New York
United States - 12205
+1 877 351 2131
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