The complaint has been investigated and
resolved to the customer's satisfactionResolved F.Y.E. VIP Pass — membership terms
resolved to the customer's satisfaction
I was offered a VIP pass for no monthly fees and received a book of coupons.Couple months later I find there is a $9.99 per month and the associate in the store told me, " Well, I don't know why she told you that, so call headquarters and they may or may not refund your money back." All this with an attitude of too bad so sad, we don't know how to apologize.