The complaint has been investigated and
resolved to the customer's satisfactionResolved Fye Backstage Pass — unauthorized charges
resolved to the customer's satisfaction
These people charged my mastercard twice at $9.99 each. I NEVER authorized them to charge my card. I NEVER gave them my credit card number. I have NO IDEA how they got my information. I called the 877 number that was on my credit card statement and spoke to 'Mary'. 'Mary' was very rude and at first, refused to refund my money, even though I explained to her that I didn't authorize these charges and I have never even heard of this business. I then told her that I would call the Better Business Bureau, the FCC, or WHOMEVER I had to call to get my refund for charges that were never authroized in the first place. She (Mary) put me on hold for 10 minutes, when she came back to the line she then decided that she would refund my money to me, only after I had to get rude and threaten them. It is absoutely ludacris that I have to fight with people to give MY money back to ME that I never even spent. I sincerely hope that something is done with this company. FYE should not be able to get away with unauthorized charges any longer!!! Something needs to be done immediately!!!