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FTD.com / False advertising!

1 1380 Belleau Creek RoadOFallon, MO, United States Review updated:
Contact information:
Phone: 636-262-6137

Ordered several products for purchase and delivery to wife at her school on February 10, 2008 at the FTD.COM website for the amount totaling ($56.98) for the product and an additional ($25.98) for the "shipping and handling charges" for delivery set on Valentines Day February 14, 2008. These items that were purchased were located in a special section on the FTD.COM website marked "Valentines Day". The order numbers for both items purchased were # FNM1695386 and FNM1695385 and the delivery date chosen and marked on the invoice was February 14, 2008. An extra fee for delivery on Valentines Day was also charged which brought the total to ($82.96). Arrived home on February 12, 2008 and found that FEDEX had already delivered the packages to work address on the 12th, and that someone else had signed for the packages in her place. I immediately called FTD.COM customer service and talked with a customer service agent in regards to this delivery problem. I asked the agent for a reason this product was delivered accidentally two days earlier when my wife was not even working. The agent told me that her supervisor was needed because she had only been working for 5 days on the phones. After a few minutes the agent comes back and says that the reason the delivery was made on the 12th is because when FTD.COM uses FEDEX or other shippers the products can arrive "BEFORE" the date specified. She then told me that there was a small claim to this somewhere on the website, but could not tell me where to find it. I went and RE-PURCHASED another item which would be shipped via FEDEX in the same manner and choose February 14, 2008 as the delivery date and this is what the website showed in the box marked "DELIVERY OPTIONS"... it reads as follows : " This will be delivered to MO 63366 via Fed Ex, DHL or UPS on Thu. February 14, 2008 " That is ALL that it says. And everywhere else on the website it says how you need to purchase NOW FOR DELIVERY ON VALENTINES DAY. Its on every section of the website. This company is CLEARLY misleading people with special delivery times WAY before Valentines Day so they can make extra money off the consumers and then save money themselves by shipping on a day earlier than marked. I invite anyone from the BBB to go to the website and choose an item for delivery on a certain day and then see how their site spells out that FEDEX may just deliver the item anytime that it wants, regardless of the date specified by the consumer and PAID FOR. This is an outrage and the customer service at FTD.COM refused to offer ANY type of reconciliation for this matter.

Mi
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Comments

  • El
      28th of Feb, 2008
    0 Votes

    to bad you didn't call a local florist .Your order would have been sent on the correct day and your extra charges would probably not been more than $12.00......live and learn

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