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Fry's Electronics / service contract ripoff

1 CA, United States Review updated:

We purchased a Service contract from Fry's with the purchase of a new HP Laptop computer.
The computer started shutting down Intermittently. Starting in November 2008 we have taken it in to Fry's for service at least 10 times for this problem. Each time we have taken it in they say it was repaired. each time we received it back it would fail withen a couple of days. The last time we brought it in for service they we called after waiting a month and they claimed the problem is liquid damage and it is not covered by the contract. When I left it at the Fountain Valley Fry's service Center the computer was working. Now after opening the computer more that 9 times they claim it has LIQUID damage. How did they not notice this the first time it was opened? The fact is they want your money for a contract but they don't want it to cost them to honor it!

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Comments

  • Ra
      14th of Sep, 2009
    0 Votes

    Fry's came through and honored our service agreement. They replaced the laptop with a brand new HP. Randy Fry and the Store Managers (at least the one at Store 7 in Fountain Valley) are truly Customer Service oriented. They really do look out for the customers and went above and beyond expectations in assuring our satisfaction!

    Thanks

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