Fry's Electronics reviews and complaints 1
View all 118 complaintsFry's Electronics - fraud
I purchased a monitor and extended warranty through Fry's and I was told if the monitor failed within 5 years they would replace it for free, and if they didn't carry that product anymore, they would replace it with one of equal value. I purchased a top of the line monitor which cost $380.00 and a 5-year protection plan which cost another $70.00. The monitor failed and Fry's sent the monitor someplace to have it repaired, but Fry's said it couldn't be repaired. So they offered to replace it with a smaller and cheaper $150.00 monitor as they didn't carry the original monitor anymore. I told them this seemed unfair and I asked for a better monitor, and the same size as my original monitor. They refused. I then asked for a refund so I can get a replacement someplace else. They refused and offered to give me store credit of $150.00. I am very upset how Fry's ripped me off. They sell allot of these protection plans which is like free money to them, and on the rare occasion they have to honor it, they do everything they can to give you as little as possible.
I purchased a monitor and extended warranty through Fry's and I was told if the monitor failed within 5 years they would replace it for free, and if they didn't carry that product anymore, they would replace it with one of equal value. I purchased a top of the line monitor which cost $380.00 and a 5-year protection plan which cost another $70.00. The monitor failed and Fry's sent the monitor someplace to have it repaired, but Fry's said it couldn't be repaired. So they offered to replace it with a smaller and cheaper $150.00 monitor as they didn't carry the original monitor anymore. I told them this seemed unfair and I asked for a better monitor, and the same size as my original monitor. They refused. I then asked for a refund so I can get a replacement someplace else. They refused and offered to give me store credit of $150.00. I am very upset how Fry's ripped me off. They sell allot of these protection plans which is like free money to them, and on the rare occasion they have to honor it, they do everything they can to give you as little as possible.
Latest Fry's Electronics Reviews
Macbook pro computer iphones accused of illegitimate buying/stealing Honeywell water dispenser - room, cold and hot temps diamond hd gamecaster g1500 product issuesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Read your mouse print in the terms and conditions. If it reads fair market or depreciated value of your product if replaced you're cooked. If it reads replacement is equivalent to original purchase price, then you have a case. If you accept the $150, you accept the deal. Otherwise, fight it in small claims court if your terms and conditions are on your side.