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Feit Electric Company
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4.8 27 Reviews

Feit Electric Company Complaints Summary

26 Resolved
1 Unresolved
Our verdict: With Feit Electric Company's exceptional service, your concerns are likely to be addressed quickly and effectively. However, stay informed about their service offerings and policies. Regularly review user feedback on various platforms to get a complete picture of their customer service. Prepare specific questions or concerns you might have before contacting support for a more streamlined experience.
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Feit Electric Company reviews & complaints 27

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11:18 am EDT
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Feit Electric Company Fiet electric 75 watt bulbs

Good morning,
For the third time in two weeks, the base of the 75 Watt Fiet electric bulbs have slowly burned the base when turned on. The base turns brown with burn marks and creates an electrical smell throughout the house. We feel these are unsafe to use in our home now.
They should be recalled!
Respectfully,
Paulette Storie
[protected]

Desired outcome: please recall product

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2:13 pm EST
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Feit Electric Company Security camera flood light stop working

I purchased 2 feit electric security flood light cameras from costco on 11/21/2022. Today 1/28/2023 one of the flood light camera stop working. I have power to switch but camera not powering up. I switched cameras to see if it works. It works. This flood light camera not working at all. No power.

Can I returned this back to costco. I would like another replacement but cost do not have this in stock.

Please help me

Troy Frazier

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5:27 pm EST
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Feit Electric Company Edit electric smart bulbs

Despite trying them at three different locations with very strong wireless service the bulbs failed to connect.

There is something wrong with them especially since the bulbs base gets very hot to the touch.

This is a bad product. I purchased them several months ago at Costco and held off installing them until this past week. The fact that the bulbs base quickly gets rather hot to the touch is concerning since other smart bulbs do not have this problem

Desired outcome: new bulbs that work

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Is Feit Electric Company legit?

Our verdict: Feit Electric Company has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Feit Electric Company's position as a benchmark of trust and quality within its industry. Users and clients of Feit Electric Company can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Feit Electric Company earns 100% level of Trustworthiness

Perfect Trust Endorsement: Feit Electric Company achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Feit Electric Company. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Feit Electric Company resolved 96% of 27 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Feit Electric Company has registered the domain name for feit.com for more than one year, which may indicate stability and longevity.

Feit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Feit.com you are considering visiting, which is associated with Feit Electric Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Feit Electric Company have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Feit Electric Company website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Feit.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Feit.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Feit Electric Company.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Feit Electric Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:38 pm EDT
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Feit Electric Company Feit Electric

I called Feit Electric yesterday at 2 pm to get help with their Floodlight motion camera. I asked for technical support with my camera not connecting to my wi-fi. The first Agent was very rude, kept talking over me then abruptly clicked off my call without telling me and music started to play. I held on for 1o minutes thinking he would come back but he never did. I then immediately called back and another female agent answered but had no knowledge about how to help me, but promised that someone would call me back by the end of the day. It is now a day later 9/20/2022 and no one has returned my call. Both agents had heavy accent and were hard to understand, obviously they were not in the US where I am located. Feit's customer service/Technical service is terrible and they don't seem to care about their customers. I took the camera back to the store since this is the kind of customer service I would have received in the future.

Desired outcome: They should have had someone call me back and also apologize and maybe fire those agents of retrain them to be courteous and more knowledgeable.

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2:10 pm EDT
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Feit Electric Company Feit LED 60 watt bulbs

I have 2 of the Feit enhance 60 watt bulbs that have failed. According to the box they came in...it states the bulb lasts up to 22 years. They were purchased in 2016 so therefore they have only been used for 6 years. It is just myself & husband in the household and we are very careful and we don't waste energy. The box they came in states that a warranty is only good for 5 years. I did send an email to someone in the Feit Department & they were very not nice about the situation. I feel the bulbs should be replaced. They should certainly last for longer period of time than they did. We have been using this type of bulb for quite some time & for the most part, they are still functioning. If this issue can't be resolved, I will find another company to deal with. The bulbs are great & I would like to continue using the Feit bulbs. I thank you for your assistance & hope to hear from you in a positive manner. Thanx, Glenda

Desired outcome: 2 new 60 watt dimmable bulbs

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10:25 pm EDT
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Feit Electric Company Feit floodlight camera

Unit is only four months and has been offline more times than i can count...the front one works great so i bought one for back of house distance to wifi is 25 ft fron router on both front and rear however rear continues to not work properly. Tired of getting on latter to reset camera wait closed to 2 minutes to see if camera reconnects but majority of time it does not...This item for the price of well over 100 dollars is Junk!

Highly disappointed with this camera and set up

Desired outcome: refund or replacement....

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Scott Root
, US
Apr 01, 2022 12:33 pm EDT

I purchased the floodlight camera in January and installed it in my fascia in Arizona. The camera worked fine until 3 weeks later when we got rain. The rain entered the camera and ruined it. I returned to Costco for a replacement which worked fine until the rain on February 29. The same happened with the camera filling with water. Calling customer service, I was told that the camera must be installed under cover; because, the speaker allows water to enter. There is nothing in the installation manual that indicates this type of mounting. I will need to return it again and purchase a different brand. Very disappointed.

J
J
Feit Electric Company
May 02, 2022 11:45 am EDT
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Replying to comment of Scott Root

Thank you for your feedback, we are sorry to hear about the issue with your Feit Electric product, at your convenience feel free to submit a warranty replacement. Here is the link to the warranty replacement request form: https://help.feit.com/contact/warranty-ryOwqpHsI

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7:52 pm EST
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Feit Electric Company Clear glass Bette proper light bulb

We purchased 60 W clear glass Verre propre light bulbs from Menards to put into our pendants hanging lights (3) in our kitchen above our barstool countertop. Within an hour one of the light bulbs broke (shattered) falling into the fruit bowl. The next day another light bulb broke landing on the countertop. Clearly something is wrong with the light bulbs. Thank God our grandkids where near the countertop when both of these happened. Please call or text me on this matter. It's a huge safety issue
Dee Nagel
[protected]

Desired outcome: Do not what anyone else hurt by these defective. We purchased 4 packs that are currently in the garbage. bulbs

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7:09 am EDT
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Feit Electric Company Flood lights and plugs

Your plugs and flood lights keep going offline with a 500+mbps download and 75 upload and they will not reset. Alexa will no longer control them at all. They will reset themselves sometimes but won't stay on line or work with Alexa .

Desired outcome: Making them work like they were intended to.

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8:50 pm EST
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Feit Electric Company Bpdim/wifi/3/can

I received two installation instructions in French. Where can I get installation instructions in English. our web site does not offer installation instuctions

Desired outcome: email me instructions: [protected]@outlook.com

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Feit Electric Company 60w performance led

On 10/21/21 your 60W Feit bulb would not work in a lamp. This is one of a lot of Feit bulbs that in the past have done this before. It was one of several you sent me as replacements in the past. It "flickered" for a few days before total failure. I still have plenty of "bad" Feit bulbs that I have used that have done the same thing before.
What is going on?
They last 6 months (or less) - used off and on and usually not on a continuous basis.
I noticed the other earlier bad bulbs usually had a "loose" base on them, i.e., I could feel a looseness in the screw in threads but these newer ones as I just replaced they have a solid base to bulb connection not like the other ones. Todays bad bulb has this stamped on it:
"BPOMI460/850/LEDG2 (N4) 9.5W 120VAC 60HZ 9MmA
800 LUMENS UL#E330072 [protected]".
All other printing is standard, and this one came out of a single package not a box of bulbs.
I must have a dozen of these bad FEIT bulbs that have gone bad.
HELP!
Donald Badowski
[protected]

Desired outcome: ReplacementS - not just a replacement.

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7:03 pm EDT
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Feit Electric Company 18inch led linkable strip light

In 2016, I purchased 5 of these LED strip lights from Menards to install under my kitchen cabinets linked together. (I do see that Menards has quit selling these particular Feit Product...wonder what they realized?) I love the brightness (1400 lumens). However, after 4 years, I had one that quit working entirely. Thinking premature failure, (right on the box it says up to 36 years of vivid LED light), I purchased another and replaced the faulty one. Now, a year down the road, I have 3 more failing. Only half of the light bar works now, cutting down the lumens proportionately. I ask Feit to replace, and they said I am out of warranty. Considering my installation date, I am not sure about that, but whatever. However, I do feel that Feit has some type of systemic problem with these light strip lights. And, I don't know what type of testing Feit did with these lights, but I feel confident that they will never make 36 years...did they run a 36 year test? Maybe Feit needs to remove the 36 year claim on the package. Anyway, I just want other consumers to know what appears to be the real expected lifetime of these somewhat expensive light strips.

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8:13 pm EDT
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Feit Electric Company Light Bulb

I purchased a 200 watt light bulb at Rural King. Got it home and it did not work. I drove 1/2 hour to return the bulb and get another one. Got it home and it did not work. I am not driving another 1/2 hour to return (plus toll road). I paid $2.19 for the bulb and am asking for a refund.
My name is Sally Porada
Address: 817 Schenley Ave.
New Castle, PA 16101

The first date of purchase was 7/22/21 and second purchase was 7/24/21

Desired outcome: For a full refund.

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Feit Electric Company Smart Sync products and tech support

I am a residential consumer and I bought two of Feit electric products from a local big box store (Home Depot, items bought 06/11/2021). The under cabinet LED light smart sync, and the smart sync motion detection puck. I followed the directions and they failed to work as advertised. I returned the motion sensor puck to the store and got another. Still no connection or not working as instructions intended. Called tech support, 4 separate times. Each time I was led to believe a senor tech would return my call. I was even told I was at the front of the line as soon as tech support department was open. Never got a call back, as a matter of fact as I write this I' am still writing for tech support to call me. This is the second time I have delt with buying this companies products and both have turned out to be a waste of money and reliability.

Desired outcome: I want a timely response from support and the product to work as intended

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11:02 pm EDT
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Feit Electric Company Replacement 4 foot T12

About eighteen months ago my son purchased LED Tubes to replace fluorescent lights and garage. The kitchen light is a set of four. They have worked perfect since day one. The Garage is set up with two banks of 12 Fluorescent. They have been going on and off constantly. Never know if one or twelve. Could you please give me an answer to solve the issue.

Robert Strebel

CW3 US Army Retired

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Feit Electric Company smart bulb not working

1/21/21
New installation. Bulb works 50% o the time. Shows offline on I Phone. If I move the bulb to another socket it works. If I return it to the original socket it works. It is a 50/50 chance it will work after that.

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2:54 pm EST
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Feit Electric Company Feit floodlight

The motion sensor is continually triggered by flying birds. Please improve motion sensor to only be triggered by people and vehicles.

I get at least 10 additional notifications not including people throughout each day. There is a pole about 40 feet from the camera where the birds tend to sit. Strength and directed motion settings have been tested but does not seem to help.

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Feit Electric Company eco bulb

I purchased this fluorescent bulb and had it in a stairwell leading to basement which is used maybe once a week. Yesterday I had a elec. burning smell in the house. She arched all over to find this bulb melting in the socket. Thank God I was home. I have three others still in pkg. that I will not be using now.

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Feit Electric Company c4000/5k/led

I purchased this bulb about 4 months ago 3 weeks ago it stopped working so how do i return and get my money back this bulb cost about 35 40 dollars and already replaced with another bulb so i dont need a replacement i want my money back can contact me at [protected]@outlook.com just want to send this back and get reinbursed for a faulty product Thanks Joe Ralenkotter

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Feit Electric Company led light bulbs failing at a rapid rate

I've purchased several dozen bulbs to redo all incandescent light bulbs bulbs in my home.
At this point I've replaced upwards of two dozen + of the LED bulbs which claim to have substantial burn times. Those replacements were sent by Feit. Of those replacements, more that a dozen have failed again in even shorter timeframe.
So many ways to describe how i feel about this product. Feit has been helpful in sending replacements before but now would like the old bulbs sent back. I can understand that rational but maybe there is another solution...like pitching this design.
Cheap bulbs sometimes mean just that.
Dave.

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BimrJim
Pleasanton, US
Jan 20, 2021 8:16 pm EST
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I purchased Feit 6 pack 60 watt replacement from Costco on March 4th 2020. I have the receipt. Costco number 1300539
I installed 4 bulbs in a bathroom above the vanity. All four have failed. One blinks, one is totally out and the other two are so dim they are not usable.
Contact Feit or return to Costco?

Any help would be appreciated.

M
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MARY Cole Campbell
, US
Nov 04, 2019 1:02 pm EST
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see above comment

J
J
Feit Electric Company
Nov 04, 2019 1:20 pm EST
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We appreciate you making us aware of your concerns and product issue.

To better assist you we would like to speak to you personally.

If you would like you can provide us with your contact information and a convenient time to get in touch with you.

We hope to hear from you please contact our Customer Service Department Mon-Fri 8-5 PT. 800-543-3348

M
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MARY Cole Campbell
, US
Nov 04, 2019 1:01 pm EST
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I replaced my lighting with led Feit bulbs bought from Home Depot.
Did not last but about one year.
10.5 w/3000k/750lm
[protected]
Has this been recalled?
Are you replacing?
Mary Campbell
379 Stratford Rd
Fairlawn, Ohio 44333

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11:25 am EDT
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Feit Electric Company led 60 watt dimmable sold by costco

I purchased several 4-packs of LED 60 watt Dimmable bulbs sold by Costco within the last 1-2 years. A few months ago I had 3 bulbs fail within about 2 weeks from each other in a bathroom fixture. I have replaced those with a different manufacturer's bulbs and so far those are still working. Now I have had 3 more bulbs fail in 3 different ceiling fixtures which were all installed at about the same time.

Of course I did not save receipts. I could probably research and find out exactly when these were purchased, but I know it is well within the 5 year free replacement warranty. Was there a problem with these bulbs that caused them all to fail at about the same time? If so, has that issue been corrected? What recourse do I have to resolve this issue?

By the way I tried calling the Feit customer service line at [protected]-BULB and it just hangs up. I will try emailing [protected]@conserv-energy.com too.

Thanks

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Takkram
, US
Sep 29, 2018 10:00 pm EDT

FEIT LED 9.5 W dimmable 1023027
I bought 2 four packs of this LED bulb, I think at Costco probably 1-2 years ago and 3 of the 8 bulbs have failed. 2 hallway and 1 family room.

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