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Fox Rent A Car

Posted: Jun 19, 2017 by    

delivery of the car with very bad conditions with no any other option

Complaint Rating:  0 % with 1 votes
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Contact information:
Turkey
holidaycars.com
We made the reservation through HolidayCars.com
; Our choise was Ford Focus and made the prepayment by credit card.
They approved the reservation by saying that the car would be Hyundai Accent (which is not similar with Ford Focus). Checking with the local agent Fox Rent A Car at Turkiye Dalaman Airport, we were informed that the car is Peaguet 301. As we know the quality of that model, we requested tto change the model with at least Accent as shown on confirmation mail but couldn't. They delivered the mentioned model Peaguet 301, which made us upset as the car was not clean (with dust and dirt on the front window) and the front wheels' shock absorbers were broken (there was the noise from the front, while passing on each damaged surface of road) which made us concerned about safety. Although we informed the situation to the related office Fox Rent A Car, we got the answer saying that we didn't need to concern about the noise coming from the front wheels. We are also sorry that we didn't have chance for another car even asking to pay more. Another point is the employee told that "Peaguet 301 is a car similar/same class with Ford Focus which we requested at the beginning" as if he was kidding with us.
As the summary; Iwe have been upset choosing Fox Rent a Car through HolidayCar.com. and forced to use a lower class than we asked with a very bad technical conditions of the car as we had no any other choise because of prepayment and their rules.
Complaint comments Comments (0) Complaint country Turkey Complaint category Car Rental

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Customer Care Service
5500 W Century Blvd
Los Angeles
California
United States - 90045-5914
+1 323 593 7489
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