SUBMIT A COMPLAINT

Ford Motor Company2017 ford edge - can't resolve windshield wiper problem

I leased a new 2017 Ford Edge Titanium 3 weeks ago. 2 weeks ago, the windshield wipers started activating for no reason at random times. I turned off the Automatic Wiper Sensor, assuming that was the problem. The wipers continued to swipe at all times with no pattern. I took it in for service and the dealer said it needed a Wiper Switch. They didn't have it in stock and even though it was in stock in Pennsylvania (I live in Ohio) they said I had to wait 2 days for the part. Apparently, they never heard of UPS NDA to satisfy an upset customers. So I went another 3 days with my wipers going.See Top 10 Worst Companies in Akron, OHWhen the switch arrived, I took it in to the Dealership and waited an hour and a half for them to replace it. They told me it was completed, and I drove away. I hadn't gone 1 mile and the wipers started again. When I took it back, they informed me they had to fully diagnose it and, recommended I accept a rental and let them keep it overnight. That was 3 days ago. They called me yesterday and said they are working with Ford Engineers to try to solve it, but haven't figured out what's wrong. I told them they should replace the Circuit or Control Board. Now I'm driving a smoke-smelling, dirty Hyundai...while I'm keeping my part of the bargain and making my 1st payment on time. I'm so frustrated...and don't know what to do next.

Tr
May 16, 2017

Post your comment