Ford Motor Company — 2014 ford explorer - door adhesive failure
I purchased a 2014 Ford Explorer in July 2014 and was extremely pleased with my purchase. Fast forward to 2017 and the adhesive on the passenger side door has failed and the door is coming unglued at the window. I took it to my local Ford Dealer for service thinking that they could reapply new adhesive. I was told that although my vehicle is still under the 3 year and 60, 000 mile warranty, I would have to incur a cost of $371 to replace the door panel. That is absolutely ridiculous and unfair as this is not a normal wear and tear issue. I am really at a loss as to why Ford would not cover this cost. I've looked at other Ford Explorers and I am seeing the same thing. I've checked for recalls and to date Ford has not issued one for this problem. I am sure I am not the only customer that has this issue.
Very dissatisfied and disappointed in Ford customer,