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1.8 181 Reviews

First Premier Bank Complaints Summary

36 Resolved
142 Unresolved
Our verdict: When using services from First Premier Bank with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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First Premier Bank reviews & complaints 181

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1:51 pm EST

First Premier Bank scam

I am a recipient of a First Premier Bank Card. I once had poor credit due to medical bills, and when I became a parent and went back to school, I knew I needed to get my credit back on track. I paid off all my debt, but my credit score wasn't moving up. So, like most in my position, I chose to go with a subprime credit company - First Premier Bank.

When I signed up, I thought the only charge I would see was the $29.00 set-up fee, however, even though I was given a $250 limit, I was only able to use $90.00 because there were all types of other fees, including an annual fee of $48.00, as well as a $79.00 fee for a "program fee." I made only a purchase of gas the first month, and have only made three other purchases in a year - all less than $20 because I basically had no credit with which to buy things.

When I started to pay my balance, I felt like I wasn't making a dent. Each month I paid on time, over the amount. There were three times I paid on the due date, and I was charged an extra $11to have it processed that day. I never knew they had a web site to make payments until a rep "slipped" and told me I wouldn't have to pay the $11 fee if I paid online - so, I was about to hang up and pay online when she told me their "system was down." Looking back, I was being lied to so they could collect this outrageous fee from me for paying ON TIME!

My limit went "over" ONLY because of their fees! I have not made a purchase in 6 months. I thought I was doing a good job of paying down, then received the annual fee and went over my limit! How is this? They charge me $17/month for NOT making purchases, even though I can't because I have no credit b/c of their fees! Each month I was being charged an extra $25 for the "over the limit fee." Even though it is not anything I actually bought, it's their fees that put me over the limit!

I called to cancel my card. I was told if I cancelled with over a $20 balance, I would still be charged $17/month for the "no purchase made fee." I said, "I'm going to be charged 17 bucks a month even though I can't technically USE the card?!" The rep said, "YES!" This can't be legal!

This company preys on people with poor credit because they know they will be able to make money off unethical, ridiculous fees. This is unethical, immoral and should be illegal!

I want to make a class action lawsuit. I have read many complaints. TOday is 12/11/2010. Let's do this together! I need a lawyer to help me with this. To any lawyer interested: I don't want any money from this. You can keep it all if we get a settlement! I just want to be able to close my account w/o a balance. PLEASE JOIN ME AND HELP!

(After a year of having my card, I did get offers from other companies, like Orchard Bank and Capital One - which are much better options.)

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khaotic0n3
brooksville, US
Oct 25, 2010 11:18 am EDT

dont buy this card if your life depends on it total rip off

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lmjnsn
Rancho Cordova, US
Apr 12, 2011 3:40 pm EDT

I would also like to join in on a class action lawsuit. Our family also had some difficult finances also due to some major medical bills. We chose to rebuild our credit by purchasing the first premiere card as well ( I state *purchasing" because of the high program fees. ) I have made every payment on time, and for more than the minimum payments each time.
Everything seemed fine until last month when a payment was returned. I thought huh that's weird but maybe I made a mistake., I quickly repaid it, then checked with my bank. No payment had been returned. I called first premiere, They removed the charge. The next payment also went through fine. and the next one I was ready to pay off the whole amount. I did not want another months of interest charges and due to their system that doesn't allow you to make payments for the actual balance, but only the previous month's balance, I scheduled the full payoff in two payments one for the previous month's balance, and one for this month's purchases. One payment went through, one didn't and another returned check fee was added to my account. I have a statement from my bank indicating that no payments were ever returned, and in fact, the ones that first premiere claim were never submitted to my bank. however First premiere as of now has refused to refund that fee.
This card that I paid for, to rebuild my credit has actually hurt my credit due to their fraudulent claims. If you are out there hurting for a little help with a credit card, PLEASE let my experiences help you. First Premiere card will not help your credit! I believe they do everything they can to keep your credit scores from increasing to keep people paying their extremely high costs of using their money.

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Reb Fire
, US
May 04, 2019 12:59 pm EDT
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Replying to comment of lmjnsn

Call your State Attorney General's office. They are there to take on cases of consumer fraud and they will deal with these crooks and it won't cost you anything!

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kathy1979
Liberty Lake, US
Mar 11, 2011 3:22 am EST

First Premier Bank is a joke! I would like to join in a class action lawsuit, because they day my payment posted Oct 1, 2010 I called and spoke to a representative confirmed my payment received and balance as zero and closed my account. I checked my credit report today and find that they continued to charge a finance charge and fees AFTER I closed the account. So I decided to investigate further. On my credit report it says "0 balance paid as agreed, closed at consumers request, and delinquent in Dec 2010 and Jan 2011" I pulled up my account on First Premiers website and it shows a 0 balance, but they charged a finance charge and a late fee and reversed these charges When calling First Premier Bank they said they "have no documentation of my phone call, but did receive my final payment". I have moved and can not find the reference # I was given when I closed my account. So while it shows that I've paid on time every month, they chose to report my account as being delinquent EVEN though I closed it. How is this possible? How can I close my account have a zero balance and they show delinquencies after I closed it? I'm wondering how I can dispute the delinquencies they reported to the credit buereas for months that the acc0unt was closed and paid off. If anybody has any information or is filing a class action lawsuit please advise. Thanks!

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UseryIsBadMkay
Los Angeles, US
Feb 09, 2011 8:58 am EST

Totally agree. You'd be better off going to a local furniture shop to apply for credit and work it up in that manner, for thinking FPP is going to do any good for your credit is simply a pipe dream. Read my other comments about First Premier Bank and Portfolio Recovery Associates, you'll see why. And I was never late with their accounts, imagine those who are always late! May they have mercy on you.

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9:13 am EST
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First Premier Bank federal offense - selling customer information inlucding ssn

I had a two credit cards with 1st Premier Bank about 10 years ago to help build my credit up, which I decided to pay off and close due to the fact that the interest charges would never go away even if I paid my full balance before the due dates. Anyway, I left both accounts paid off and in good standing only for one of those accounts to come back to bite me by way of Portfolio Recovery Associates. After going through my credit and asking the First Premier Bank to send me letters stating the last known status of my credit card account(s), it was as I had remembered it being, both accounts closed in good standing.

So why are First Premier Bank selling my information, shouldn't we all be protected from this? I understand the law allows financial institutions to share customer information for those accounts with bad debt, but why are accounts left in good standing being sold as well? Isn't this a Federal Offense? Why isn't anyone doing anything about this?

Anyway back to the story, so after acquiring all my evidence I had them successfully remove the collection account from their systems, whatever that means, probably means they've moved my account information to a database they use to resell this information to get back some of the money they lost from buying my account information which didn't really result in a collection, nor will it ever.

Now after having gone through all this on some non-sense fraudulent debt, Portfolio Recovery Associates have the audacity to send me a letter to ask my permission and signature to have the credit bureaus remove any inquiries they've made into my credit report. I quickly called them back to let them know I wasn't going to give them permission to mess around with my credit report, then a few days later a letter in the mail states they were informing me of their intent to have the credit bureaus remove any inquiries they've made on my report. Isn't this illegal? Now I will send them a letter and fax and follow up with a phone call requesting they stop fiddling around with any of my information, my credit report or my life. If I find anything in my credit report regarding these guys after my phone call is placed, its time to play ball. Who wants to join my team?

Smells like CLASS ACTION TIME! Lets do this! Attorneys get back at me, I can amass a great following online and off guaranteed, lets staple these fools to the wall.

And AMERICANS PLEASE! Please stop living beyond your means. Be frugal. Be smart. Be American.

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7:10 pm EST
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First Premier Bank Terrible bank - fpb

I closed my FPB credit card in Oct 2009 with $0.00 on the card. In Jan 2011, I received a credit alert from the FPB, with $64.00 of outstanding balance. I never used it after I close my account. I called FPB guys, they said everything is closed with your account and they dont know how the charges are made on my credit card. This is a terrible card and terrible bank. For anyone at any circumstances, this bank is not recommended! It is highly negative bank.

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Bmajor
, US
Jan 28, 2011 7:24 pm EST

Your situation is not unique and BoA is dealing with swarms of lawsuits and inquiries very similar to yours. Before you lose your home you should contact a lawyer, ideally immediately, and see if there are any non-profit groups who operate in your state. Watch out for any sort of debt consolidation or "program" as those are not what your looking for. You want an organization whos mission is to block foreclosure and resolve the issue through the courts. Any sort of "program" that wants you to sign agreements or try to "work it out with BoA" is not likely to have your best interest in mind as most of those organizations operate in much the same way a debt collector does.

You didn't list your state, but when you start calling around for lawyers you may find they already have a relationship with various groups and will try to leverage the groups resources to keep your legal costs down.

BoA has a reputation for this kind of behavior and there is support to be found. Just remember that you need to get a lawyer ASAP to stop the foreclosure.

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12:43 am EST
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First Premier Bank fraud

Got this High Fee Card to help build Credit. Fraud charges appeard on Card in Feb 2010. The account is paid in full automatically from our bank account. We filed a Dispute with no resolve from Premier The Only thing First Premier did was to close the account and reopen and new account and transfering the balance over. First Premier adviced us that since the card was paid in full we would investigate and get back with you.

March 2010 First Premier sent a new card with a new account number. First Premier reported the card late 30 days to the credit reporting agencys with a zero balance and nothing owed - They returned the late fee with an appoligy but did not remove the negative reporting to the credit agency. This caused my score that I was doing my best to increase go down.

Being ripped off for over $400 now for those out rageous fees and paying for fraud charges This account was closed - Over paid a total of $146.00 for the fraud charges that I have been waiting for a resolutions or refund for those fraudulant charges for over a month now.

April 2010 First Premeir reopened the card without my authorization and instead of refunding the $146 we over paid for the fraudulant charges First Premier added those charges back to our account and deducted another $146 from our bank account. Thus we paid twice now for the same fraudulant charges to the account.

May 2010 we get a statement that our account is paid in full and we only owe $7.00 for the monthy fees. I called and let them know that we closed the account and paid it full back in March of 2010 and was waiting for refund of the additional payment that was taken by First Premier.

June statement comes with a Zero Balance and new charges of - Yes you quessed it "The $146 for those fraud charges are back on the statement for the 3rd time".

July 2010 First Premeir reports to the credit agency a 30 day late with a total amount due of $198.86 we called first premier to explain that the card had been closed and why did they place fraudulant charges back on the account again with different reference number. I was waiting for a refund! The First Premier Rep Personally told me "HE WOULD PERSONALLY SEE TO IT THAT MY CREDIT WOULD BE DESTROYED when they keep reporting it and then finally Charge it off as a bad debit

August 2010 First Premeir reports to the credit agency a 60 day late with a total amount due of $229.50 I called first premier to explain that the card had been closed an we was waiting for a refund! Same story different Rep told me THAT HE WOULD PERSONALLY SEE TO IT THAT MY CREDIT WOULD BE DESTROYED because we will keep reporting it for years and then finally Charge it off as a bad debit

September 2010 First Premeir reports to the credit agency a 90 day late with a total amount due of $233.29 I called first premier to explain that the card had been closed an we was waiting for a refund! The First Premier Rep Personally told me THAT THE ACCOUNT IS NOW CLOSED AND TURNED OVER TO COLLECTIONS.

Oct 2010 First Premeir reports to the credit agency Charge Off. I despute the charges with all 3 reporting agency with no luck! First Premier says that I am repsonsible for the charges

PLEASE SOMEONE HELP ME.. With First Premier Charging this Off as a bad debit instead of building my credit its being reduced and now I am being denied jobs offers and other credit opportunities.

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jboi39
, US
Sep 18, 2019 5:05 pm EDT

First Premier allowed my ex to open a card in my name without my approval and now I owe like $600.00

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vickie ann
tbd, US
Feb 10, 2011 10:08 pm EST
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I've also experiences fradulent charges of over $500.00 to my First Premier Bank card. The activity took place at gas stations in southern california. FPB originally credited me back the charges, but later sent me a letter stating that since fraud was a swiped card incedent, they do not consider it fraud. However, in my research, I found out that there is a major problem with card duplications. Does anyone know what my legal rights are and how I can fight Premier Bank on this matter?

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OCAS
Miami, US
Feb 02, 2011 5:14 pm EST

MY HUSBAND HAS THE SAME PROBLEM WITH THEM! I NEED HELP TO REMOVE THIS ACCOUNT!

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Lei408
, US
Jan 25, 2011 4:54 pm EST

I made a payment, they got paid! Where is my money going? It’s been 5 days and my available credit is still zero!

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6:12 pm EST
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First Premier Bank $750 limit paid $630 payment not posted showing over limit

My balance goes up even when I make my payment. I've made three (3) payments of $200.00 and one (1) payment of $30.00.
I've only seen the $30. dollar payment posted never the $600.00
dollars payments. My balance is now over the $750.00 limit.
Talked to them. I never went over the limit with any charges but
instead of going down, its going up and up. I asked for a complete print out, but was denied. If I pay them the $798. payment I was have paid them an additional $ 750. over double the $750 limit.
I would be paying them over 1, 500.00 dollar. I need help!

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srogers1
, US
Jan 22, 2011 2:03 am EST

The same thing happened to me. I scheduled a payment on 1/7/2011 to come out on 1/10/2011, but the payment disappeared. It wasn't taken from my checking account though. Now they are charging me fees. Something is going on and I will be contacting someone about this if First Premier doesn't solve it.

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First Premier Bank fradulent charges

2 months ago I had my account paid down to half of my credit limit. Then the due date was changed and a 38 dollar fee was added plus 44 dollar "over limit fee". I called and was told this would be taken care of. They have continued to move my due date, making each monthly payment late and continuing to add 38 late fees. They have now run my account back up to just 2 dollars below the limit. Next month they now are threatening to add another 48 dollar fee for being over the limit. There is no sense to this. They put me on hold and then never return to the call, or transfer me to another office and I am cut off. How do they get away with this and not government agency is looking into it.

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Adelina333
, UA
Apr 22, 2014 11:16 am EDT

If you have any problems with charges, try to go to vcharges.com, you always can find smth there

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11:41 am EST

First Premier Bank payment online not accepted

For many months, I have used my business checking account to pay the Credit Card online and it was accepted. Was informed that since the credit card is a personal card, I must delete the business checking account and issue a personal checking account to pay the bill. I went through the process and finally told that I need a letter from my bank telling First Premier that it is a personal account. What were they thinking I would do, put in another business checking account? So, bottom line after asking for a "higher-up" and denied, had them cancel the credit card that was a measly $300.00 maximum and I was told that this could possibly ruin my credit standing with the Bureaus. They offered $30 if I would stay on with them, but still needed to get letter from my bank that the account I was going to enroll was a personal account. CANCEL!

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First Premier Bank money thieves

Ok, I signed up needing a card a for christmas time because I was short on cash and needed a few extra bucks and they are the only one who would give me a card. The card had a $300 limit, more than I would need but the card came with a bill for $270 for memberships fee, and whole bunch of other bogus fees that made no sense and the due date on the bill was the 2nd, I get paid on the 3rd this bank makes a living ripping people off and taking their money but they aint getting a dime from me, screw them!

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joyn head
, US
Aug 17, 2013 7:25 pm EDT

worst mistake Ive made ive made in my whole life

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First Premier Bank refused to discharge debt

Due to their interest hikes and fees I was forced to file bankruptcy in 2005. I am now being told that they filed a civil case against me (it's been 5 years) for not paying the bill. Even though they were properly notified they have refused to discharge this debt.

After the bankruptcy they were calling me multiple times a day and sending me threatening letters. I told them, via certified mail and every contact to take me to court..they ignored it. Despite the fact that I told them every time I had filed bankruptcy with them they continued to harass me.

Now that I am trying to buy a house this bill is preventing me from doing that..

I was not sued nor taken to court like I told them to do but now they refuse to accept my bankruptcy. This is illegal also. why file bankruptcy if the companies can continue to demand money from you.

When I was paying them I always paid on time. Yet they would not post it until AFTER the due date and then charge me a late fee. I was always told that I didn't mail it 10 days ahead of time. I only got the bill 6-7 days before it was due..how could I pay it 10 days ahead of time. By the time you take the holidays and weekends off that left no time at all for paying.

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Balsonchin Punchindic
, US
Feb 28, 2010 11:59 am EST

You don't indicate what type of bankruptcy you filed. Was it Chapter 7 or 13? Was it discharged or dismissed? If dismissed, you still owe the debt.

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First Premier Bank never able to pay off account

I started this credit card account in 2007. I wanted a card for a backup to cash due to I'm disabled, I'm on a set in come. So I used the card tried to pay off balance and my dues just kept getting bigger. I called the support rep's got thier run around told them to cancel the account in Nov. 2008. I just wanted to pay this off and be done with it. Thinking First Premier Bank followed my request here it is Dec. 2009 no matter what I send it never goes against a closed out account balance.

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First Premier Bank improper billings

I applied for a credit card which I subsequently received. I never activated the card and the company keeps on sending monthly bills to me. I tried have been trying to get the bank's email address to get the credit card cancelled but without luck.

Please direct all communications to my email address: [protected]@netzero.net

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First Premier Bank excessive fees & poor practices

Filed against :
First PREMIER Bank

Complaint Description:
Many web sites are dedicated to this institution providing poor customer service and excessive fines. To validate this all one has to do is google First Premier Bank and visit the sites of individuals providing reviews about service. I have dealt with this company for a month and have suffered rude, short, and painfully ill rapport with customer service from this "bank". The issue that truly needs to be addressed is the excessive poorly represented fees attached to my account and additionally excessive fees for what would be standard account service. The most ludicrous fees are the program fee, account set up fee, and participation fee. Overall activation of the account was in excess of $170.00 in fees that are not normal credit charges. In short someone sat down and decided to attach as many fees as possible to their clients. The biggest slap in the face is the monthly fee to view your account online. This is just outrageous! I have never had to pay for account access with any bank I have held an account with! It gets worse from there: if you make a payment via telephone you get charged a "convenience fee" in the double digits, and large fee is attached to making a payment online. It is known that banks may charge such fees legally . . . as long as they are competitive within the market. Once these fees are excessive and beyond what the average instition charges within the shared market it does become a dance a bank will do on the line of enforcable law. I believe First Premier Bank is crossing the legal line and a class action lawsuit may be a viable option. It should also be noted a new consumer law is expected to pass on January 2010 that will go directly at banks that have excessive fees towards their clients like First Premier Bank. At a time of people falling deeper in debt the fees First Premier Bank are almost, if not, criminal. I am a 100% disabled veteran that fought in Iraq, and my credit went from good to bad because of the time it took for the government to process and adjust my income. I have bad credit now and I understand that that creates issues with banks. I also understand when I am getting taken advantage of. I expect the BBB to confront this institution about the business practices it has and to press First Premier Bank into fair competitive services and fees within the industry. It would be best for First Premier Bank to stop the excessive fees before the new laws are passed that protect the consumer in a few months.

Your Desired Resolution:
A complete review of business practices, dealing specifically with excessive fines and charges that would make the products provided discontinue over-zealous fines and fees for expected practical standard service; (i.e. charges for on-line account management).

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business no more than thirty working days to respond to your complaint. Within those thirty days, we will write, fax, email or phone the company in an effort to seek a resolution to your case. You will be notified when the business has responded.

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First Premier Bank - unrecognized charge from this company in my checking acct

I was looking at my bank balances online today, and saw a debit for $70.00 from "FPB CR CARD." I had no idea what it was, so I called my bank to inquire about the transaction. The guy I spoke to said there was no merchant contact info for the transaction--how shady is that?!? I asked him to just google it, and he found that it was from First Premier Bank...

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First Premier Bank they made mistake

Isent in my credit card payment for 25, oo they first primier took out 250, 00 i called 5or 6 times couldnt say how many times i wrote, i sent them copies of the check it was 2500 and they were the one sent me the check .well any way they have fixed the bank part, Now they adddea the 250.00 to my credit card and are charging me 29.00 each month for overlimit fee, it was them that took out to much none of this is my fault, please see what you can do they call me and send me letters constantly, they need to take that off my credit card plus the late charges they, ve added, i hope you can help me i have cancer and this is one worry i can do without, thank you very much, Donna s Porter, p.o.box 42 pennington gap va, 24277, phone [protected],

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First Premier Bank awful bank

I really hate this bank! The worst bank ever! Every time I would go to deposit a check, they needed a manager for an over ride. And half the time there was never a manager to be found! Then they have to call around to other First Premier Bank branches till they find someone with over ride authorization. This process holds up the line and makes me late for work! I have even had checks put on hold for up to 14 business days! I could see the reason for this if I was a hot check writer. But I have never bounced a check ever! And I have plenty of money in my account. They tell me I can take the check to the bank it's drawn off of. And have it cashed there, and then bring the cash back to deposit. WHAT? If I am going to go to that much trouble, I am just going to open an account at that bank! These checks I deposit are not even over 600.00 the tellers are usually really rude. And I had to deal with the regional VP at one time. I quickly found out that she was just a woman on a power trip! She treated me like a piece of gum she had just stepped in. I am not one to complain. I know how to treat people! When you work in, or have worked in, customer service, you tend to be more patient with people. I would rather climb through razor wire, with my hair on fire and put my money in a coffee can and bury it under a fire ant bed in my back yard before I would even consider putting it back in First Premier Bank "so called" Bank. I wouldn't recommend this bank to anyone. In fact, when clients ask me about banks, I tell them how pathetic this bank is. And sometimes I even go into the whole" razor wire.

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First Premier Bank falsifying statement information

I signed up for a card through First Premier Bank like any other person would... to build credit. I thought it would be a great idea. My first statement came and I forgot to pay it... It was due on the 8th. I started recieving calls from the cc company on the 4th stating that my account was "seriously past due." All of the calls had gone to voicemail as they called while I was at work. On the 18th I recieved a call and talked to a representative. She stated that my account was "extremely delinquent" I said, "How do you figure, it is only 10 days past the due date" She proceeded to tell me that my statement was "PRINTED UP" on the 15th of the month BEFORE the due date, and therefore, I was 30DAYS past due... 30 DAYS! I was 10 days late!
UGH! They are a HORRIBLE COMPANY... please DO NOT GET THEIR CARD... if for no other reason... don't get it so that you can protect your SANITY.

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chosenbygrace_77
Blufield, US
Dec 31, 2010 8:03 am EST

I have to say I have been a First Premier customer for two years. When I started using my card I didn't know alot about credit cards and debt to ratio. I learned how to use my credit card the right way. I got about one year credit history with my card. I always paid my payments on time. I was late twice due to work and some other things. First Premier had already reported to the credit bureau my payment was on time. They even called to tell me that they where given me a chance to make it right. I have to say they have raised my credit score over 200 points. You really just need to give them a chance. They really have great customer service. There offering away for most people a way when there was none.

Chrissy623
Chrissy623
Surprise, US
Sep 06, 2010 12:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please understand that they are there to try and help customers whom have been unable to get a credit card else where or whom are trying to rebuild or build credit. Although they can seem a little rough when it comes to collecting bills etc, they are actually a good company. Most issues with this company can be resolved fairly easily, I have many credit cards and typically i dont carry a balance but they are quick to investigate issues of unauthorized charges etc, although you have to go through the typical steps as any other bank. They also offer a great insurance protection program that will pay your minimum payment should you be unable to, so that your credit rating stays protected.

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First Premier Bank terrible bank

I accepted the terms for the credit card from Premier Bank Card because I wanted to help build some credit. This was a HUGE mistake! Not only do they charge you to have online access, but they also charge you a minimum of $7 just to make a payment online. This is just the beginning... Then, when the time came for me to get rid of these cards because the expense wasn't worth the credit, it became a hassle just to get them to close my account. They changed my auto draft info without my permission and caused me to have 'late' payments because THEY messed up my bank acct info! Finally! I think they closed my first card because when I log on to the site, I see there is a $0 balance. BUT! On my other card, there is an outstanding charge for $58, and I have a minimum payment of $75! WTF! These people are not here to help, they will only damage your credit like they have been doing to me for the past few months. DO NOT EVER, EVER, EVER GET ANYTHING FROM THIS COMPANY! RUN FROM THEM AS FAST AS YOU CAN!

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Valerie
Valerie
, US
Aug 29, 2008 4:44 am EDT

We've had problems with this company since day one. the latest problem and the last straw is this: we paid twice in July, on the 16th for due date 7/19/08 and on the 24th for the next due date, 8/19/08. Or so we thought.

We started receiving calls that we were late and going to collections. When we told them we paid twice in July they said "oh it's your fault then for paying so early" and refused to remove late fees showing for August!

If someone starts class action suit, count me in!

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Abdulkareem
Arlington, US
Jan 02, 2010 4:09 pm EST

My credit was zero because i am new migrant in usa, i tried to increase it through a credit card, i applied for a card from this bank. After 3 months of regular payments, i discovered that this bank did not report my payments to the credit bureaus, i stopped paying and called them to cancel my account, and payed all my balance one time. I discovered that they report a delayed payments to the credit bureaus which destroyed my credit. Note that all what i payed to them is their fees !, i didn't make use of more than $25 of what i payed. So they know the credit bureaus only to hurt their customers. Keep away from them.

Valerie
Valerie
, US
Sep 01, 2008 1:04 am EDT

I've been trying to get a decent credit card to help with moving expenses (seeing as how since I moved here I’ve had nothing but a hard time and is why I’m moving back ...again...). Because of these issues I’ve had my credit isn’t so good. SO. I figured I’d try this bank seeing as how they're the only company who would approve me (to what I thought had no annual fee).

I was so wrong. All I got was a $250 credit limit, my first bill is already here. I have a $95 program fee, a $29 account set-up fee, a $7 monthly servicing fee, and already the $48 annual fee! Now my available credit is $71.

Do NOT under any circumstances do business or set up anything with this company!

Next time I open a credit card account I’m going to do some better research and not settle for crap.

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Patrick
, US
Apr 14, 2009 8:19 am EDT

First Premier Bank claims I owe it close to $400 in membership and assorted fees even though I'd cut up my two First Premier bank credit cards, sent the cut-up cards back to the bank and had already paid off all of my minimum amounts due.

First Premier Bank failed to do its market research before sending me a preapproved credit card, and then a second card. If the bank had done its research, it would have discovered that I have had three federal, Chapter 7 bankruptcies (1986, 1996, 2017); that I have a 43-year history of clinically diagnosed manic-depression (bipolar disorder), meaning that I like most bipolar people in their manic phase am insanely reckless and profligate with money; that my only income is a monthly Social Security disability benefit check for $1, 234; that I have had numerous stays in mental hospitals and jails; and that additional evidence totally disqualified me from the use of any credit card from any lender--except for bottom-feeder predators like Frist Premier Bank.

First Premier Bank's collection unit, for more months than I can count, has dogged me for repayment by mail and phone calls. I once threatened one of their collectors, saying I knew where she worked and I had an M-16 (our Army's assault rifle) and if First Premier didn't stop trying to collect from me money I didn't owe them, I was going to kill everyone in her office. My threat failed; First Premier to this day still phones me daily--and constantly through the U.S. mail offers me deals by which I need only to pay it 60% of my alleged debt to them.

First Premier Bank isn't very bright. It has, quite arguably, by now spent more money on collection expenses re: me than I allegedly owe it.

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maitiued77
San Antonio, US
Feb 01, 2010 5:43 pm EST

I have yet to experience any bad situations with First Premier Bank. I just got a card from them with the hopes of not having the bad experience you all have endured. But I will keep you posted.

moonlightlady339
moonlightlady339
High Point, US
Oct 04, 2009 1:47 am EDT

I too, have been absolutely RIPPED OFF by First Premier Bank on both my VISA and Mastercard. What they did to me was...they would LOSE my payments altogether, then charge me CRAZY late fees. Then they turned me over to four credit reporting agencies...then, more fees, more losing payments and not crediting them. These people are SO CROOKED...SO DECEITFUL...everyone should complain to the US Attorney General's office about them. If you will google the New York State vs First Premier Bank you will see that they lost that lawsuit and had to pay millions in retribution and refunds, so every state should get busy and sue their ### off.

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SgtB
Lexington, US
Feb 24, 2009 12:18 pm EST

Read the terms and conditions before you apply. Its on all the sites and if you cant find them dont apply. Just some advice from someone who learned the hard way.

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Cartman
, US
Dec 13, 2008 8:49 pm EST

Yeah, it does state clearly in the contract that a minimum payment is needed EVERY month...so that means every billing cycle you need to send in a payment. (I have been a Premier customer for 3 years). If you read the contract, it will tell you that.

That extra payment you made just reduced your balance but didn't count as a payment. This is so they can report you positively every month.

Actually, I don't know many credit cards that don't require a minimum payment every month unless the balance is at 0$.

Good luck! :)

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First Premier Bank Overcharged

I have horrible credit. I've been trying to pay off my outstanding debts and pay everything on time to improve my credit. While my credit was slightly getting better, it still wasn't good enough to get a normal credit card. I applied but none approved me...and then Premiere sent me an email saying they could work with me. My boyfriend was adamant about not getting a card because of the trouble they cause. I should have listened.

I got a card with a $200 limit. I figured it would be ok. We can handle that by only making a small purchase each month and paying off the balance. When I got the card, I found out there would be a $150 service fee or something so my available balance would be $50. Ok...if it helps my credit score...no big deal.

Except that wasn't what happened. I made MAYBE 3 or 4 purchases with it in the span that I had it. I usually paid a little over the minimum hoping it would help reduce the balance...Oh was I wrong.

There were SO many fees that the last 3 months, no matter how hard I tried to keep my balance in the black, it always would up in the red. One time, I added up the listed charges and found an almost $10 discrepancy between my listed balance and my posted transactions. I emailed them several times and each time, after a week or more, I'd get an email telling me they couldn't help me...but in that time, it turned out that I was being charged for fees not listed yet. I finally had to cancel my account because I wasn't using the card, but I was paying all these fees.

Not only that, but to make a payment, I had to pay. Usually, I pay all my bills online or over the phone, but both of those options cost between $7 and $12 to do. I didn't know that when I got the card and I told them when i canceled that had I known that, I never would have gotten it. I had to pay for a money order and a stamp...it was just a hassle to pay the bill.

I should have listened to my boyfriend and not gotten the card...rather than improving my credit, I made it worse. If you're like me with bad credit...just pass up the seemingly good offer...it'll cause more damage than good.

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Kermit Brown
,
Nov 03, 2008 3:18 am EST

Received a statement for a card I do not even possess showing an owed balance of $216.47. No authorization for issuing of a card.

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Chris1983
, US
Aug 22, 2009 9:11 pm EDT

First rule that you overlooked completely! Always pay your entire balance in FULL every month! Minimum payments will just keep making your bill bigger and bigger. If you cant afford to pay it off in full at the end of the month, DON'T BUY IT!

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Bobbier
, US
Aug 20, 2009 5:11 pm EDT

My God.. this is really a bad experience to me. I have not use my credit card in First Premier Bank but I already got a balance of 200 dollars my goodness what kind of company is this. I've been paying credits without even using it.

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First Premier Bank - fraudulent billing, scamming

My wife and I are trying to rebuild our credit. We were stupid enough to apply for a Frist Premier Card. First, the $179.00 fee was not even mentioned in the application but I accepted it thinking that I will be able to rebuild my credit if I paid my dues on time. My first bill was for a minimum amount which my wife paid online. The due date was January...

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First Premier Bank fraud and cheating

I rarely have used this card with a $250 yet I owe $368. Although I have paid this 250 over and over again. They charge this outrageous fee that is a made up they find a way that you then over your balance and they charge for an over balance fee. If you are close to your due date they wait to post your payment until it is late then a late fee. The late fee then puts your over the limit which is another 29.00.

I spoke to a representative on Friday not only was she very nasty but she could speak about a 25.00 charge that I made. In the conversation I mentioned that I paid 165.00 last week and I have a 17.00 available balance, she continuously mentioned that I used 25.00. What she didn't mention were 200.00 in fees that they have charged me. After the conversation I sent 106.00 which should have given me 123.00 available. I checked the available balance tonight I have an available balance of 6.00. At the very least where in the heck did the 11.00 go?

There strategy not only cost money but somehow gets reported on the report as late and over charged.

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Stephanie8197
colorado springs, US
Dec 17, 2009 10:43 am EST

Do not apply for this card. Do not enter any information on their website at all. Once you do, even if you do not agree to the details and terms on the last page, they will send you a card anyway. They will activate the card. They will send you a bill for $179 just to open the card, even though you did not accept the final terms or activate the card yourself. Then, when you don’t pay the bill..because you have never used the card and cut it up and threw it in the trash, they will send you another statement with a late fee attached to the $179 fee. Now you have over a $200 balance on a card you never authorized. The statement says you have a $250 credit limit and you owe over $200 and you never even used this card! Do not pay the bill. Call them and cancel the card! Write the BBB about this! Call your congressman! This should be illegal! You should always have to call to activate a credit card! And, there should never be these kind of SKY HIGH FEES to try to establish some credit! This bank is a RIP-OFF! READ THE FINE PRINT!

First Premier Bank Customer Reviews Overview

First Premier Bank, a leading provider of banking and financial services, is highly recognized for its comprehensive suite of services ranging from personal and business banking solutions to credit card offerings and wealth management. Throughout its years of operation, the bank has consistently received positive reviews from its customers, praising its diverse financial products, robust customer service, and commitment to meeting customer needs.

One aspect of First Premier Bank that stands out in positive customer reviews is its user-friendly banking solutions. Customers appreciate the bank's range of offerings, particularly its personal banking services, which include checking and savings accounts, loans, and credit cards. They also commend the bank's business banking services, with its cash management and lending solutions receiving high praise.

The bank's commitment to helping those with poor or no credit history has also won it positive remarks. As one of the largest issuers of Mastercard and Visa credit cards in the United States, First Premier Bank provides credit cards to those looking to establish or rebuild their credit. This effort to provide financial inclusion to underrepresented customer groups is an aspect that customers repeatedly commend.

Customer service at First Premier Bank is another area frequently highlighted in positive reviews. Customers have expressed satisfaction with the bank's friendly, responsive, and knowledgeable service representatives who are always ready to assist with any queries or concerns. This level of service, coupled with a strong commitment to customer satisfaction, enhances the overall customer experience at the bank.

The digital banking experience provided by First Premier Bank is also highly praised. With a secure and easy-to-use online platform and mobile app, customers can effortlessly manage their accounts, make transactions, and stay in control of their finances at all times. This emphasis on digital convenience has resonated well with the bank's tech-savvy customers.

In conclusion, while First Premier Bank continuously strives to improve and adapt to customer needs, its commitment to personalized banking, its focus on financial inclusion, and excellent customer service are aspects that shine through in customer reviews. The positive feedback serves as a testament to the bank's ongoing commitment to quality service and customer satisfaction.

First Premier Bank In-depth Review

In summary, First Premier Bank offers a range of financial products and services, with a focus on personal and business banking. They provide a user-friendly online and mobile banking experience, though their fees and rates may not be the most competitive in the market. Customer service is accessible, and the bank shows a commitment to community involvement. Below is a detailed review based on the provided headings.

Company Overview

Brief History: First Premier Bank has established itself over time as a reliable financial institution.

Mission and Values: The bank's mission and values are centered around providing exceptional customer service and supporting the communities they serve.

Service Area and Locations: They have a presence in select regions, offering services to the local communities.

Financial Products and Services

  1. Personal Banking: They offer a variety of personal banking options, including checking and savings accounts.
  2. Business Banking: Business customers can find services tailored to their needs, from accounts to merchant services.
  3. Loans and Credit Options: Customers have access to several loan products and credit options.
  4. Investment Services: Investment services are available, though specifics are not detailed in this review.

Customer Service Experience

Responsiveness: The bank is known for being responsive to customer inquiries.

Support Channels: Customers can reach out via phone, email, or in-person for support.

Customer Service Hours: They offer reasonable customer service hours, though exact times are not specified here.

Online and Mobile Banking

User Interface and Ease of Use: The online banking platform is user-friendly, catering to customers' convenience.

Mobile App Features and Functionality: The mobile app is functional, providing essential banking services on the go.

Security Measures and Privacy: They employ standard security measures to protect customer data and privacy.

Fees and Rates

Account Fees: There are various account fees, which may not be the lowest compared to other banks.

Loan Interest Rates: Loan rates are competitive, but customers should compare with other options.

Credit Card Offers: Credit card offers are available, with terms and benefits that require careful consideration.

Account Opening Process

Required Documentation: Standard documentation is required for account opening.

Approval Timeframe: The approval process is efficient, with a reasonable timeframe.

Initial Deposit Requirements: Initial deposit requirements are in line with industry standards.

Convenience and Accessibility

Branch Availability: Branches are conveniently located within their service areas.

ATM Network and Fees: They have an ATM network, with fees that are standard for the industry.

Online Account Management: Online account management is robust, allowing for easy access and control over finances.

Financial Health and Stability

Bank's Credit Ratings: The bank's credit ratings are solid, indicating financial health and stability.

FDIC Insurance and Safety Measures: Accounts are FDIC insured, providing an extra layer of security for customers.

Recent Financial Performance: The bank's recent financial performance has been stable, though specific figures are not provided here.

Customer Reviews and Testimonials

Positive Feedback: Many customers appreciate the personalized service and community focus.

Common Complaints: Some customers have expressed concerns over fees and rates.

Overall Customer Satisfaction: Overall, customer satisfaction is generally positive, with room for improvement in certain areas.

Community Involvement and Social Responsibility

Charitable Programs and Donations: The bank is actively involved in charitable programs and makes donations to support local causes.

Community Service Initiatives: They engage in community service initiatives, demonstrating a commitment to social responsibility.

Environmental Sustainability Efforts: Efforts towards environmental sustainability are part of their corporate responsibility, though specifics are not detailed here.

Additional Services and Benefits

Rewards Programs: Rewards programs are available to customers, offering additional benefits.

Educational Resources: They provide educational resources to help customers make informed financial decisions.

Special Offers for Account Holders: Special offers are periodically available to account holders.

Comparison with Competitors

Competitive Advantages: The bank's personal touch and community involvement are competitive advantages.

Market Position and Reputation: They hold a respectable market position with a reputation for customer service.

Comparison of Rates and Fees: Rates and fees are competitive, but customers should compare with other banks to ensure the best deal.

Pros and Cons Summary

Key Strengths: Community involvement and customer service are key strengths.

Potential Drawbacks: Fees and rates may be a drawback for some customers.

Final Verdict and Recommendations

Overall Impression: First Premier Bank is a solid choice for those valuing community ties and customer service.

Suitability for Different Types of Customers: It is suitable for customers who prefer a personal banking relationship and community-focused services.

Tips for Prospective Clients: Prospective clients should review all fees and compare rates before opening an account to ensure it meets their financial needs.

How to file a complaint about First Premier Bank?

Here is a guide on how to file a complaint or review about First Premier Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with First Premier Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint or review about First Premier Bank on ComplaintsBoard.com. Remember to focus on guiding users through the process.

Frequently asked questions (FAQ) about First Premier Bank

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Is First Premier Bank a legitimate bank?

Yes, First Premier Bank is a legitimate banking institution. It is FDIC-insured and is based in Sioux Falls, South Dakota, where it was founded in 1986.

Is First Premier Bank FDIC insured?

Yes, First Premier Bank is FDIC insured, which means that customers' deposits are insured up to the maximum amount allowed by law.

Does First Premier Bank offer nationwide services?

Yes, while First Premier Bank is based in South Dakota, it offers its services to customers nationwide.

What kind of banking services does First Premier Bank provide?

First Premier Bank offers a wide range of banking services, including personal banking (checking and savings accounts, loans, credit cards), business banking (cash management, lending solutions), and wealth management services.

"Is the First Premier Bank credit card legit?

Yes, First Premier Bank is one of the largest issuers of Visa and Mastercard credit cards in the United States. It offers legitimate credit cards, including options for those looking to establish or rebuild their credit.

Is First Premier Bank safe for online banking?

Yes, First Premier Bank uses encryption and other security measures to keep its online banking platform safe and secure.

Is First Premier Bank a good bank for personal banking?

First Premier Bank has a wide array of personal banking services and is generally well-reviewed by its customers. However, what constitutes a "good bank" can vary depending on individual needs and preferences.

Does First Premier Bank report to credit bureaus?

Yes, First Premier Bank reports to the major credit bureaus. This reporting is what makes their credit cards a good option for those looking to build or rebuild their credit.

Is First Premier Bank customer service reliable?

First Premier Bank has a dedicated customer service team. However, as with any company, experiences may vary. Many customers have reported positive experiences with First Premier's customer service.

What is the history of First Premier Bank?

First Premier Bank was founded in 1986 in Sioux Falls, South Dakota. It has since grown to be one of the largest issuers of Visa and Mastercard credit cards in the country.

Does First Premier Bank have physical branches?

Yes, First Premier Bank has physical branches, primarily in South Dakota. However, they also offer online and mobile banking services to serve customers nationwide.

Is the First Premier Bank mobile app secure?

Yes, First Premier Bank's mobile app uses several security measures, including encryption, to ensure the safety of its users' information.

What kind of loans does First Premier Bank offer?

First Premier Bank offers a variety of loan products, including personal loans, home equity loans, and business loans.

Does First Premier Bank offer savings accounts?

Yes, First Premier Bank offers a variety of savings account options to meet different customer needs, including regular savings accounts and money market savings accounts.

Does First Premier Bank offer investment services?

Yes, First Premier Bank offers wealth management services which can include investment services. They provide tailored strategies for individual, retirement, and business needs.

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Contact First Premier Bank customer service

Phone numbers

+1 (800) 987-5521 +1 (605) 357-3002 More phone numbers

Website

www.firstpremier.com

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